SEG Awards
Level 3
QN: 610/3461/7
Curriculum Active
SEG Awards Level 3 Certificate for Veterinary Receptionists
Official qualification regulated by Ofqual, awarded by SEG Awards. Classified as a Occupational Qualification. Total guided learning hours: 360 hours.
Qualification Level
Level 3
Awarding Body
SEG Awards
Syllabus Units
5 Units
Guided Hours
360 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Concepts of Customer Service
Verified
Key Learning Objectives:
- Understand the purpose and importance of customer service within the role of a Veterinary Receptionist
- Be able to engage positively with customers in challenging situations
- Understand the process of making appointments
- Understand the importance of accepting a payment for services and items
- Understand the different types of veterinary insurances and how to deal with claims made
- Understand the different types of animal health plans and their purpose
- Be able to control customer dissatisfaction
- Understand the terms euthanasia and bereavement
2
Veterinary Products
Verified
Key Learning Objectives:
- Understand animal nutrition and food
- Understand how to manage the control of parasites
- Understand the different products that are encouraged to help aid the health of animals
- Be able to accurately inform customers on veterinary products
- Understand what is required when in charge of stock
3
Veterinary Receptionist Administrative Responsibilities
Verified
Key Learning Objectives:
- Understand how to appropriately store and control the details of customers
- Understand alternative mailing and communication services
- Understand the use of and how to handle different relevant paper
4
Veterinary Receptionist Lead
Verified
Key Learning Objectives:
- Be able to understand organising and arranging the waiting area and reception
- Be able to establish clear roles and responsibilities of the veterinary team within the practice
- Be able to understand the importance of health and safety within a veterinary establishment
- Be able to understand the importance of approaching an animal in the reception area, taking consideration into diverse behaviours of animals when in the veterinary environment
5
Veterinary Terms and Clinical Methods
Verified
Key Learning Objectives:
- Understand Veterinary phrases and terms that are frequently used in a Veterinary practice
- Understand frequent clinical methods in used for companion animals
Regulatory & Verification Details
- Qualification Number (QN)
- 610/3461/7
- Regulated Status
- Available to learners
- Awarding Body
- SEG Awards
- Qualification Type
- Occupational Qualification
- Operational Start
- Nov 2023