SEG Awards
Level 5
QN: 610/6758/1
Curriculum Active
SEG Awards Level 5 Diploma in Leading and Managing an Adult Care Service
Official qualification regulated by Ofqual, awarded by SEG Awards. Classified as a Occupational Qualification. Total guided learning hours: 1139 hours.
Qualification Level
Level 5
Awarding Body
SEG Awards
Syllabus Units
40 Units
Guided Hours
1139 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Active Support: Lead Interactive Training
Verified
Key Learning Objectives:
- Understand the theoretical background to person-centred interactive training
- Be able to plan person-centred interactive training sessions to enhance whole team performance
- Be able to lead person-centred interactive training sessions in situ
- Be able to provide support to improve the performance of others
2
Appraise Staff Performance
Verified
Key Learning Objectives:
- Understand policies, theories and models which underpin appraisal of performance
- Be able to support others to understand the purpose of appraisal
- Be able to facilitate preparation for appraisals
- Be able to support appraisee to participate in appraisal meetings
- Be able to evaluate own practice during the appraisal process
3
Business and Resource Management
Verified
Key Learning Objectives:
- Understand principles for effective resource management
- Understand principles of effective human resource management
- Understand market provision in adult social care
- Understand integrated approaches in health and social care
4
Comments and Complaints
Verified
Key Learning Objectives:
- Understand the management of comments and complaints
- Be able to lead practice in listening and responding to comments and complaints
5
Continuous Development
Verified
Key Learning Objectives:
- Demonstrate commitment to own development
- Demonstrate commitment to self-awareness
- Be able to manage own workload effectively
6
Continuous Improvement
Verified
Key Learning Objectives:
- Understand continuous quality improvement in adult social care
- Be able to lead continuous improvement in practice
- Be able to lead a culture that supports innovation and change to improve outcomes for individuals
- Understand how to implement effective change
7
Decision Making
Verified
Key Learning Objectives:
- Understand effective decision making
- Demonstrate effective decision making in own role
8
Develop and Evaluate Operational Plans for Own Area of Responsibility
Verified
Key Learning Objectives:
- Be able to align objectives of own area of responsibility with those of own organisation
- Be able to implement operational plans in own area of responsibility
- Be able to monitor and evaluate operational plans in own area of responsibility
9
Develop Procedures and Practice to Respond to Concerns and Complaints
Verified
Key Learning Objectives:
- Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints
- Be able to develop procedures to address concerns and complaints
- Be able to lead the implementation of procedures and practice for addressing concerns and complaints
- Be able to review the procedures and practices for addressing concerns and complaints
10
Develop Provision for Family Support
Verified
Key Learning Objectives:
- Understand the policies and legislative frameworks that govern the provision of family support in UK home nation
- Be able to develop provision for family support
- Be able to implement provision for family support
- Be able to support others to establish positive relationships with families
11
Effective Communication
Verified
Key Learning Objectives:
- Know how to use communication skills to achieve positive interactions
- Know how to manage and re
- solve conflict
- Be able to communicate effectively with others
- Develop communication practices that promote positive outcomes
12
Equality, Diversity, Inclusion and Human Rights
Verified
Key Learning Objectives:
- Understand equality, diversity, inclusion, and human rights
- Demonstrate inclusive leadership and lead a culture that promotes, values and celebrates equality, diversity, inclusion, and human rights
13
Facilitate Coaching and Mentoring of Practitioners in Adult Care
Verified
Key Learning Objectives:
- Understand the benefits of coaching and mentoring practitioners in adult care
- Be able to promote coaching and mentoring of practitioners in adult care
- Be able to identify the coaching and mentoring needs of practitioners in adult care
- Be able to implement coaching and mentoring activities in adult care
- Be able to review the outcomes of coaching and mentoring in adult care
14
Governance and Regulatory Processes
Verified
Key Learning Objectives:
- Understand legislation and statutory guidance that underpins adult care provision
- Understand internal governance arrangements within own organisation
- Understand systems and requirements for the regulation of adult care services
- Understand the inspection process in adult social care
- Understand the inspection process in own service
15
Handling Information
Verified
Key Learning Objectives:
- Understand effective information management
- Be able to implement systems for effective information management
16
Health and Safety
Verified
Key Learning Objectives:
- Understand health and safety requirements in adult social care
- Be able to lead the implementation of health and safety requirements in adult social care
- Understand effective risk management
- Be able to lead the implementation of policies, procedures and practices to effectively manage risk
17
Health and Wellbeing
Verified
Key Learning Objectives:
- Be able to lead a culture that promotes individuals’ wellbeing and independence in all aspects of day-to-day practice
- Understand the importance of promoting prevention and the individual’s health and wellbeing
- Be able to lead practice in promoting prevention and protecting individual health and wellbeing
18
Implementing Technology in Adult Social Care
Verified
Key Learning Objectives:
- Know how to plan
- assess and select new technology for use within an adult care setting
- Understand how external relationships influence the delivery and ongoing use of technology
19
Lead and Manage End of Life Services
Verified
Key Learning Objectives:
- Be able to apply current legislation and policy in end of life care in order to develop end of life services
- Understand current theory and practice underpinning end of life care
- Be able to lead and manage effective end of life care services
- Be able to establish and maintain key relationships to lead and manage end of life care
- Be able to support staff and others in the delivery of excellence in the end of life care service
- Be able to continuously improve the quality of the end of life care service
20
Lead and Manage Infection Prevention and Control within the Work Setting
Verified
Key Learning Objectives:
- Understand current infection prevention and control policies, procedures and practices
- Be able to lead the implementation of policies and procedures for infection prevention and control
- Be able to manage the exchange of information about infections
- Be able to lead the practice of infection prevention and control
- Be able to manage risk management in infection prevention and control
- Be able to review the effectiveness of policies, procedures and practices for infection prevention and control
21
Lead and Manage Practice in Dementia Care
Verified
Key Learning Objectives:
- Understand current policy and practice guidance for dementia care
- Be able to support others to develop an understanding of current research of the impact of dementia on individuals and their families
- Be able to lead practice that promotes the well-being of individuals living with dementia
- Be able to lead practice that supports staff to establish and maintain relationships with carers of individuals living with dementia
- Be able to support staff to deliver dementia care
- Be able to develop own practice in leading the delivery of dementia care
22
Lead the Management of Transitions
Verified
Key Learning Objectives:
- Understand the impact of change and transitions on the well-being of individuals
- Be able to lead and manage provision that supports workers to manage transitions and significant life events
23
Leadership and Management
Verified
Key Learning Objectives:
- Understand leadership and management including regulatory, policy, legal requirements and management theories and styles
- Understand leadership and management in adult care
24
Leading Change, Learning & Improvement in Adult Social Care
Verified
Key Learning Objectives:
- Understand the challenges to using new and existing technology within an adult care setting and how to overcome them
- Understand how to lead a positive digital learning environment
- Understand how to work with and learn from stakeholders about the ways in which technology can support staff learning
- Be able to understand how to drive continuous improvement in the use of technology in the delivery of care
25
Leading Person-Centred Practice
Verified
Key Learning Objectives:
- Understand person-centred, outcomes-based practice
- Understand the value of person-centred practice in partnership working to enabling individuals to achieve their desired outcomes
- Be able to lead practice to facilitate positive outcomes for individuals through person-centred practice
- Understand the role of relationships in promoting health and wellbeing
- Be able to lead practice in recognising individuals’ relationships
- Understand positive risk-taking in the context of supporting individuals
- Be able to lead the implementation of practices, policies and procedures to manage risk and positive risk-taking
26
Leading the Vision
Verified
Key Learning Objectives:
- Understand how to develop a vision for the service
- Be able to lead commitment and implementation of the vision and future direction of the service
27
Manage Quality in Adult Care
Verified
Key Learning Objectives:
- Understand the context of quality assurance in adult care service provision
- Be able to implement quality standards in adult care
- Be able to lead the evaluation of quality processes in adult care
28
Mental Capacity
Verified
Key Learning Objectives:
- Understanding mental capacity and consent
- Understand the use and impact of restrictive practices
29
Partnerships
Verified
Key Learning Objectives:
- Understand the context of relationships and partnership working
- Be able to lead effective relationships with individuals, carers and families
- Be able to manage working relationships with colleagues in own setting to achieve positive outcomes for individuals
- Be able to work in partnerships with professionals and other agencies
30
Personal Wellbeing
Verified
Key Learning Objectives:
- Understand own wellbeing
- Understand the importance of maintaining and improving own wellbeing
- Know how to prevent
- maintain and improve own wellbeing
- Know how to manage own stress and anxiety
31
Promote Good Practice in the Support of Individuals with Autism
Verified
Key Learning Objectives:
- Understand how the different and evolving theories about autism reflect the complexity of autistic spectrum conditions
- Understand the implications of the legal and policy frame
- work underpinning the support of autistic people
- Be able to promote good practice in the support of autistic people
- Be able to promote to others positive communication strategies for autistic people
- Be able to implement strategies to support autistic people to manage their sensory world
32
Safeguarding
Verified
Key Learning Objectives:
- Understand requirements for safeguarding in adult care
- Be able to lead the implementation of practices, policies and procedures to support safeguarding in adult care
33
Supervising Others
Verified
Key Learning Objectives:
- Understand the purpose and practice of professional supervision in adult care settings
- Provide regular professional supervision
34
Support and Manage Domiciliary Services
Verified
Key Learning Objectives:
- Understand factors that influence the management of domiciliary services
- Be able to manage domiciliary services
- Be able to implement systems for working safely in domiciliary services
- Be able to supervise and support practitioners in order to promote individuals’ needs and preferences in domiciliary services
- Be able to respond to day-to-day changes and emergencies in domiciliary services
35
Support Individuals with Multiple Conditions and/or Disabilities
Verified
Key Learning Objectives:
- Understand the implications of multiple conditions and/or disabilities for the individual
- Be able to support an individual with multiple conditions and/or disabilities
- Be able to develop others to support the individual with multiple conditions and/or disabilities
- Be able to review service provision in respect of individuals with multiple conditions and/or disabilities
36
Support the Use of Assistive Technology
Verified
Key Learning Objectives:
- Understand the contribution that assistive technology can make to the lives of individuals
- Be able to facilitate the use of assistive technology
- Be able to support others to facilitate the use of assistive technology
- Be able to review the provision of assistive technology
37
Team Leadership
Verified
Key Learning Objectives:
- Be able to provide leadership for a team
- Be able to manage team
38
Team Learning and Development
Verified
Key Learning Objectives:
- Understand principles of learning and professional development in adult care
- Lead learning and professional development practices
39
The Use of Technology and Data in Adult Social Care
Verified
Key Learning Objectives:
- Understand the national context around the use of technology and data in the delivery of care
- Understand how technology and the use of data benefits people and the quality of care they receive
- Understand the role of data protection, safeguarding and ethical practice when using technology in the delivery of care
- Understand the legal requirements and governance of data within your organisation
40
Undertake a Research Project within Adult Care Services
Verified
Key Learning Objectives:
- Be able to justify a topic for research within adult care services
- Understand how the components of research are used
- Be able to conduct a research project within adult care services
- Be able to analyse research findings
Regulatory & Verification Details
- Qualification Number (QN)
- 610/6758/1
- Regulated Status
- Available to learners
- Awarding Body
- SEG Awards
- Qualification Type
- Occupational Qualification
- Operational Start
- Apr 2026