SFEDI Awards

Level 3

QN: 603/1061/3

Curriculum Active

SFEDI Awards Level 3 Award in Business Innovation, Sustainability and Growth

Official qualification regulated by Ofqual, awarded by SFEDI Awards. Classified as a Occupational Qualification. Total guided learning hours: 2902 hours.

Qualification Level

Level 3

Awarding Body

SFEDI Awards

Syllabus Units

103 Units

Guided Hours

2902 hrs

Instant access to interactive lessons, quizzes, and spaced revision.

Course Syllabus & Study Modules

Complete breakdown of verified curriculum topics and learning objectives.

Analysing and Selecting Parts for Improvement

Verified

Key Learning Objectives:

Analyse and select parts for improvement
Understand how to analyse and select parts for improvement

Apply Basic Statistical Analysis

Verified

Key Learning Objectives:

Apply basic statistical analysis
Understand how to apply basic statistical analysis

Apply Continuous Improvement Techniques (Kaizen)

Verified

Key Learning Objectives:

Apply continuous improvement techniques (Kaizen)
Understand how to apply continuous improvement techniques (Kaizen)

Apply Failure Modes and Effects Analysis (FMEA)

Verified

Key Learning Objectives:

Apply Failure Modes and Effects Analysis (FMEA)
Understand how to apply Failure Modes and Effects Analysis (FMEA)

Apply Flow Process Analysis

Verified

Key Learning Objectives:

Apply flow process analysis
Understand how to apply flow process analysis

Apply Lead Time Analysis

Verified

Key Learning Objectives:

Apply lead time analysis
Understand how to apply lead time analysis

Apply Mistake/Error Proofing (Poka Yoke)

Verified

Key Learning Objectives:

Apply mistake/error proofing (Poka Yoke)
Understand how to apply mistake/error proofing (Poka Yoke)

Apply Policy Deployment (Hoshin Kanri, quality operating systems, business plan deployment)

Verified

Key Learning Objectives:

Apply policy deployment (Hoshin Kanri, quality operating systems, business plan deployment)
Understand how to apply policy deployment (Hoshin Kanri, quality operating systems, business plan deployment)

Apply Total Productive Maintenance (TPM)

Verified

Key Learning Objectives:

Apply Total Productive Maintenance
Understand how to apply Total Productive Maintenance

Applying Workplace Organisation Techniques

Verified

Key Learning Objectives:

Apply workplace organisation techniques
Understand how to apply workplace organisation techniques

Assess Age Diversity Management in a Business

Verified

Key Learning Objectives:

Be able to undertake a SWOT analysis of a business to manage age diversity
Be able to assess the capability of a business to manage age diversity
Be able to assess personal capabilities to manage age diversity

Assess and Plan New Markets for a Business

Verified

Key Learning Objectives:

Understand the approaches to developing new markets
Be able to assess the potential to developing new markets within a business
Be able to develop a plan for developing new markets in a business

Assess Personal Abilities to Run a Business

Verified

Key Learning Objectives:

Be able to assess the skills, abilities and attributes needed for setting up and running a business
Be able to review own ability to deal with potential changes to a business
Be able to set and monitor performance targets for a business

Assess the Potential to Export

Verified

Key Learning Objectives:

Be able to assess the capability of a business to export
Be able to undertake a SWOT analysis of the potential of a business to export
Be able to review the usefulness of external sources of advice and guidance for exporting

Assessing Customers' Credit Status

Verified

Key Learning Objectives:

Understand how to assess customer credit status
Be able to assess the credit status of customers
Be able to monitor the credit status of customers

Assisting Customers in Obtaining Finance for Purchases

Verified

Key Learning Objectives:

Understand the conditions for obtaining finance for purchases
Be able to propose financial options to customers
Be able to complete finance arrangements for purchases

Building and Retaining Sales Relationships

Verified

Key Learning Objectives:

Understand the benefits and risks of planning and investing in sales relationships
Be able to build sales relationships
Be able to retain sales customers

Business Improvement Tools and Techniques

Verified

Key Learning Objectives:

Understand continuous improvement techniques
Understand the principles and techniques of workplace organisation
Be able to use visual indicators to improve the work environment
Understand ways to eliminate variance from processes in the workplace

Buyer Behaviour in Sales Situations

Verified

Key Learning Objectives:

Understand the impact of different models of buyer behaviour on the sales cycle
Be able to respond to the buyer at each stage of the decision making process

Carry Out Value Stream Mapping

Verified

Key Learning Objectives:

Carry out Value Stream Mapping
Understand how to carry out Value Stream Mapping

Carrying Out Problem Solving Activities

Verified

Key Learning Objectives:

Carry out problem solving activities
Understand how to carry out problem solving activities

Carrying Out Statistical Process Control (SPC) Procedures

Verified

Key Learning Objectives:

Carry out Statistical Process Control (SPC) procedures
Understand how to carry out Statistical Process Control (SPC) procedures

Communicate in a Business Environment

Verified

Key Learning Objectives:

Understand the purpose of planning communication
Understand how to communicate in writing
Understand how to communicate verbally
Understand the purpose and value of feedback in developing communication skills

Communicating Using Digital Marketing/Sales Channels

Verified

Key Learning Objectives:

Understand how to plan the use of digital media for a specific message, audience and recipients
Be able to plan the use of digital media for a specific message, audience and recipients
Be able to check the digital message can be accessed and/or delivered
Be able to monitor and evaluate the response to digital activity and take any corrective action

Complying with Statutory Regulations and Organisational Safety Requirements

Verified

Key Learning Objectives:

Understand how to comply with statutory regulations and organisational safety requirements

Contribute to Innovation in Business

Verified

Key Learning Objectives:

Understand the purpose and benefits of innovation in a business environment
Understand how to research
develop and review ideas for new approaches and solutions
Understand how to present suggestions for new approaches and solutions

Contributing to the Development and Launch of New Products and/or Services

Verified

Key Learning Objectives:

Understand the product development process
Be able to contribute to the product and/or service development and launch process

Creating Standard Operating Procedures

Verified

Key Learning Objectives:

Create standard operating procedures
Understand how to create standard operating procedures

Delivering Learning Activities

Verified

Key Learning Objectives:

Be able to create an environment conducive to learning
Be able to plan and deliver a learning activity for individuals and groups
Know how to evaluate learning activities

Develop a Business Resilience Plan

Verified

Key Learning Objectives:

Be able to review strengths and weaknesses in the resilience of a business
Be able to develop a business resilience plan
Be able to use a business resilience plan in supporting continuity of business service

Develop a Plan for Age Diversity Management

Verified

Key Learning Objectives:

Be able to develop a plan for managing age diversity in a business
Be able to use a plan for managing age diversity in a business

Develop a Plan for Exporting

Verified

Key Learning Objectives:

Be able to develop a plan for exporting in a business
Be able to use a plan for trading internationally in a business

Develop and Maintain Professional Networks

Verified

Key Learning Objectives:

Understand the principles of effective networking
Be able to identify professional networks for development
Be able to maintain professional networks

Develop Working Relationships With Colleagues

Verified

Key Learning Objectives:

Understand the benefits of working with colleagues.
Be able to establish working relationships with colleagues.
Be able to act in a professional and respectful manner when working with colleagues.
Be able to communicate with colleagues.
Be able to identify potential work-related difficulties and explore solutions.

Develop your business idea

Verified

Key Learning Objectives:

Demonstrate how to evaluate your business idea
Demonstrate how to assess the market for your business idea

Developing and Implementing Sales Support and Customer Service Programmes

Verified

Key Learning Objectives:

Understand the requirement to provide sales support and customer service programmes
Be able to develop sales support and/or customer service programmes
Be able to implement sales support and customer service programmes

Developing Growth Through Financial Planning

Verified

Key Learning Objectives:

Be able to evaluate financial options to fund growth in a business
Understand the management of cash flow within a business and its effect on growth strategies
Be able to manage cash flow within a business to support growth

Developing Growth Through Market Research

Verified

Key Learning Objectives:

Understand how business makes use of questionnaires to support growth strategies
Be able to develop a growth focused customer research questionnaire
Be able to carry out customer research through a growth focused questionnaire
Be able to analyse and make use of research data

Developing Growth Through Marketing Plans

Verified

Key Learning Objectives:

Understand the marketing techniques a business can use to promote a product or service
Understand the importance of a marketing plan to a business
Be able to produce a marketing plan
Be able to gain feedback to support analysing the quality of a marketing plan

Developing Growth Through Pricing Strategies

Verified

Key Learning Objectives:

Understand the methods used to develop a pricing strategy
Be able to develop a pricing strategy to support business growth

Developing Growth Through Social Media Strategies

Verified

Key Learning Objectives:

Understand the social media channels that can be used by organisations to support innovation and growth
Understand the legalities and etiquette that can be used by organisations to support innovation and growth
Understand how to produce business blogs that encourage readership

Developing Growth Through Tendering Opportunities

Verified

Key Learning Objectives:

Understand where potential tendering opportunities can be found
Understand the importance of tender readiness checks to an organisation
Understand how partner organisations can support tendering opportunities
Understand how to develop a business proposal for a tendering opportunity

Developing Growth Using the Business Chassis Concept

Verified

Key Learning Objectives:

Understand the importance of the business chassis in planning for business growth
Be able to develop a business chassis

Developing Sales Proposals

Verified

Key Learning Objectives:

Understand how to write sales proposals
Be able to develop sales proposals
Be able to evaluate the proposal

Developing the Mindset and Skills Required for Enterprise

Verified

Key Learning Objectives:

Understand the mindset and skills required to be a successful entrepreneur
Understand the mindset and skills required to be a successful intrapreneur
Understand how enterprising skills contribute to business success

Developing Visual Management Systems

Verified

Key Learning Objectives:

Develop visual management systems
Understand how to develop visual management systems

Digital and Information Technologies for HR

Verified

Key Learning Objectives:

Understand the use and scope of digital and information technologies in business
Understand the impact and influence of digital and information technologies on the HR function

Estimate Financial Needs for a Business

Verified

Key Learning Objectives:

Be able to evaluate financial options to fund a business
Be able to monitor income and expenditure against business objectives
Be able to monitor profit and loss for own business

Evaluate and Develop Own Practices in People Management

Verified

Key Learning Objectives:

Understand what is required to be an effective people manager
Know how to deliver timely and effective people management services to meet business and staff members needs
Be able to reflect on personal and professional skills and be able to implement and maintain a personal development plan

Improve the Customer Relationship

Verified

Key Learning Objectives:

Improve communication with customersBalance the needs of the customer and the organisationExceed customer expectations to develop the relationship
Understand how to improve the customer relationship

Innovation and Growth Using Social Media

Verified

Key Learning Objectives:

Understand how social media contributes to innovation and growth in organisations
Understand the social media channels that can be used by organisations to support innovation and growth
Understand the legalities and etiquette to be considered by an organisation in the use of social media
Understand how to measure the success of using social media

Lead and Manage Meetings

Verified

Key Learning Objectives:

Be able to prepare to lead a meeting
Be able to manage meeting procedures
Be able to chair a meeting
Be able to undertake post-meeting tasks

Leadership and Teamwork

Verified

Key Learning Objectives:

Understand the importance of teams
Understand leadership attributes and skills
Be able to contribute effectively as a team member and leader
Be able to assess effectiveness of team performance

Leading Effective Teams

Verified

Key Learning Objectives:

Lead effective teams
Understand how to lead effective teams

Lean Organisation Techniques in Business

Verified

Key Learning Objectives:

Understand the concept of a lean environment
Be able to implement the productivity needs analysis process
Be able to produce a process map

Locating and Responding to Tender Opportunities

Verified

Key Learning Objectives:

Understand where potential tendering opportunities can be found
Understand the importance of tender readiness checks to an organisation
Understand how partner organisation can support tendering opportunities
Understand how to develop a business proposal for a tendering opportunity

Make Effective Decisions

Verified

Key Learning Objectives:

Be able to identify circumstances that require a decision to be made
Be able to collect information to inform decision-making
Be able to analyse information to inform decision-making
Be able to make a decision

Manage a Tender Process

Verified

Key Learning Objectives:

Be able to develop a tender specification
Be able to manage a tendering exercise
Be able to negotiate the award of contracts

Manage Business Risk

Verified

Key Learning Objectives:

Understand the management of business risk
Be able to address business risk
Be able to mitigate business risk

Manage Own Professional Development Within an Organisation

Verified

Key Learning Objectives:

Be able to assess own career goals and personal development
Be able to set personal work objectives
Be able to produce a personal development plan
Be able to implement and monitor own personal development plan

Manage the Impact of Work Activities on the Environment

Verified

Key Learning Objectives:

Understand how to support environmentally friendly working practices
Be able to organise work so as to minimise the impact on the environment
Be able to manage the environmental impact of the use of resources

Managing Employees and their Rights

Verified

Key Learning Objectives:

Understand the impact of employment law at the start of the employment relationship
Understand the main individual rights that the employee has during the employment relationship
Understand disciplinary and redundancy procedures

Managing Personal Information within a Business

Verified

Key Learning Objectives:

Understand what data needs to be collected to support people management practices within a business
Know how people's personal information should be recorded, managed and stored within a business
Be able to analyse people's personal information and present findings to inform decision making within a business

Managing Quality Within a Business

Verified

Key Learning Objectives:

Understand the meaning of quality within a business context
Understand the importance of business values and culture on the quality of performance
Understand continual improvement and its application to business
Understand the key components of quality management

Managing the Risk of Aggressive and Challenging Behaviour in the Workplace

Verified

Key Learning Objectives:

Understand behaviour that indicates an escalation towards aggressive and violent behaviour in the workplace
Be able to take appropriate measures to avoid, decelerate and/or de-escalate aggressive or violent situations in the workplace

Negotiating, Handling Objections and Closing Sales

Verified

Key Learning Objectives:

Understand how to handle objections and negotiate with the customer
Be able to prepare for objections and negotiation with the customer
Be able to handle objections
Be able to negotiate with the customer
Be able to close the sale following negotiation

Obtaining and Analysing Competitor Information

Verified

Key Learning Objectives:

Understand how to validate information about competitors
Understand the uses of competitor information for sales-related activities
Be able to use competitor information for sales-related activities

Obtaining and Analysing Sales Related Information

Verified

Key Learning Objectives:

Understand the uses of sales-related information
Understand how to use tools and methods to analyse sales-related information
Be able to obtain sales-related information about customers, markets and competitors
Be able to use tools and methods to analyse sales-related information

Organise the Delivery of Reliable Customer Service

Verified

Key Learning Objectives:

plan and organise the delivery of reliable customer service
review and maintain customer service delivery
use recording systems to maintain reliable customer service
understand how to organise the delivery of reliable customer service

Performance Management in a Business

Verified

Key Learning Objectives:

Understand the importance of appraisal systems in driving forward the success of a business
Be able to explain the relationship between performance management and incentive schemes
Be able to contribute to effective performance and incentive management in a business
Be able to conduct and evaluate a performance review

Plan to Sell a Product or Service

Verified

Key Learning Objectives:

Be able to assess the methods for selling business products or services
Be able to set sales targets for a business

Plan, Allocate and Monitor Work of a Team

Verified

Key Learning Objectives:

Be able to plan work for a team
Be able to allocate work across a team
Be able to manage team members to achieve team objectives
Be able to monitor and evaluate the performance of team members
Be able to improve the performance of a team

Planning for Growth

Verified

Key Learning Objectives:

Understand the risks and opportunities of growth to a business
Be able to construct a growth plan
Be able to gain feedback to support analysing the quality of a growth plan

Prepare a Plan for a Business

Verified

Key Learning Objectives:

Be able to start planning for a business
Be able to develop a plan in running a business

Preparing and Delivering a Sales Presentation

Verified

Key Learning Objectives:

Understand the factors for consideration in the preparation of sales presentations
Be able to prepare a sales presentation
Understand how to deliver sales presentations
Be able to deliver a sales presentation

Preparing for the Role of a Mentor

Verified

Key Learning Objectives:

Understand the skills and tools required by a mentorBe aware of how to develop own skills
Understand the legal and ethical requirements of mentoring

Pricing for Sales Promotions

Verified

Key Learning Objectives:

Understand price-based promotions
Be able to justify price-based promotions as part of a promotional strategy
Be able to develop and present proposals for price-based promotions
Understand how to evaluate price based promotions
Be able to implement and evaluate price-based promotions

Principles and Processes of Systems and Technology in a Contact Centre

Verified

Key Learning Objectives:

Understand how to design reports in a contact centre
Understand how to optimise performance in a contact centre through systems and technology
Understand the use of contact centre systems and technology

Principles of Customer Service in a Contact Centre

Verified

Key Learning Objectives:

Understand customer service in a contact centre
Understand how to re
solve issues in customer service in a contact centre
Understand how to monitor customer service performance and compliance within a contact centre
Understand how to communicate verbally and in written or electronic form with customers referred by others in a contact centre

Principles of Marketing and Selling in a New Business

Verified

Key Learning Objectives:

Understand how to identify and meet customer needs in a new business
Understand how to market products or services in a new business
Understand how to plan for selling products or services

Principles of Sales Activities and Customer Support in a Contact Centre

Verified

Key Learning Objectives:

Understand the process of selling in a contact centre
Understand the use of contact centre sales data
Understand how to lead a sales team in a contact centre
Understand customer complaints and non-compliance issues in a contact centre

Principles of Social Media Advertising and Promotion

Verified

Key Learning Objectives:

Be able to plan how to use digital vouchers for marketing purposes
Be able to plan the implementation of Social Networking site advertising campaigns for Marketing purposes
Understand the use of promotional campaigns on social networking sites
Understand current national and international legal and organisational guidelines for a social networking advertising/promotional campaign

Principles of Social Media within a Business

Verified

Key Learning Objectives:

Understand how Social Media fits into the objectives and marketing of a business
Understand how to select Social Media tools and channels for a business
Understand how to measure the success of using social media tools and channels
Understand how social media policy and guidelines can impact a business
Be able to monitor how a business is using Social Media

Prioritising Information for Sales Planning

Verified

Key Learning Objectives:

Understand sources and types of information that support sales
Understand internal information that supports sales
Be able to carry out a business audit of the internal and external sales environment
Be able to use sales information to support the sales planning function

Produce and Implement a Business Plan

Verified

Key Learning Objectives:

Be able to produce business plans for a business
Be able to present business plans for a business

Recruiting People for a Business

Verified

Key Learning Objectives:

Understand the influencing factors that affect the selection and recruitment of staff
Understand the processes involved in the selection and recruitment of staff
Be able to contribute to the recruitment and selection interviewing process for a job role
Understand the importance of an effective induction programme

Set Objectives and Provide Support for Team Members

Verified

Key Learning Objectives:

Be able to communicate a team’s purpose and objectives to team members
Be able to develop a plan with team members showing how team objectives will be met
Be able to support team members identifying opportunities and providing support

Social Networking Management for a Business

Verified

Key Learning Objectives:

Be able to evaluate external social networking tools for a business
Understand how to classify the social networking audience of a business
Be able to use social media management tools in relation to social networking
Be able to carry out a risk analysis and create a digital crisis management plan in relation to social networking for a business
Be able to use social networking measurement and monitoring tools for a business

Support Learning and Development Within Own Area of Responsibility

Verified

Key Learning Objectives:

Be able to identify the learning needs of colleagues in own area of responsibility.
Understand how to develop a learning environment in own area of responsibility.
Be able to support colleagues in learning and its application.
Be able to evaluate learning outcomes and future learning and development of colleagues.

Support Team Members in Identifying, Developing and Implementing New Ideas

Verified

Key Learning Objectives:

Be able to develop team ideas and develop the creativity of team members
Be able to assess the viability of team members’ ideas
Be able to support team members to implement ideas
Be able to implement team ideas

Supporting Change within a Business

Verified

Key Learning Objectives:

Understand why a business may need to change and how this can affect its operations
Understand the key factors involved in the change process and the different ways change can be managed
Understand the impact of change on people within a business

Supporting Innovation and Growth Through Financial Management

Verified

Key Learning Objectives:

Understand the importance of financial management for a business
Understand how to identify financial requirements to support innovation and growth
Understand the importance of accurate bookkeeping to financial management
Be able to conduct a financial analysis

The Business Environment

Verified

Key Learning Objectives:

Understand the importance of the business environment
Understand why an organisation needs to address external change
Understand the effect of technological progress and developments on an organisation
Understand the stages of business development

The Entrepreneurial Mindset

Verified

Key Learning Objectives:

Understand what is meant by entrepreneurship
Be able to develop an entrepreneurial skills set

The Role of HR in Encouraging Innovation and Creativity Within Business

Verified

Key Learning Objectives:

Understand what is meant by innovation and creativity
Understand how a culture of innovation and creativity is developed within an organisation
Understand how the HR function can support the development of a culture of innovation and creativity

The Role of Innovation and Creativity to Growth Within Business

Verified

Key Learning Objectives:

Understand what is meant by innovation and creativity
Understand how a culture of innovation and creativity is developed within an organisation
Understand how innovation and creativity contributes to business growth
Understand how competition can support a culture of innovation and creativity

Understand a Business and the Role of People Management

Verified

Key Learning Objectives:

Understand the aims and objectives of a business and the environment it operates in
Understand the structure, culture and functions of a business
Understand how people management activities support a business

Understand Age Diversity Management

Verified

Key Learning Objectives:

Understand the effects of changes in population demographics in the world of work
Understand the principles of age management in a business
Understand the effects of legislation age diversity practices in a business

Understand Business Resilience

Verified

Key Learning Objectives:

Understand the difference between resilience and continuity in a business context
Understand the influences on business resilience
Understand the benefits and impact of developing business resilience

100

Understand the Process of Exporting

Verified

Key Learning Objectives:

Understand why a business trades internationally
Understand the approaches to exporting in a business
Understand the process of exporting in a business

101

Use Customer Service as a Competitive Tool

Verified

Key Learning Objectives:

Organise customer service to gain a competitive advantageDeliver a competitive service
Understand how to use customer service as a competitive tool

102

Using Customer Relationship Management to Support Innovation and Growth

Verified

Key Learning Objectives:

Understand how customer relationship management contributes to innovation and growth
Understand the impact of ICT on customer relationship management
Be able to develop innovative customer relationship management strategies

103

Work With Others to Improve Customer Service

Verified

Key Learning Objectives:

improve customer service by working with others
monitor their own performance when improving customer service
monitor team performance when improving customer service
understand how to work with others to improve customer service

Regulatory & Verification Details

Qualification Number (QN): 603/1061/3
Regulated Status: Available to learners
Awarding Body: SFEDI Awards
Qualification Type: Occupational Qualification
Operational Start: Feb 2017