SFEDI Awards
Level 3
QN: 603/3522/1
Curriculum Active
SFEDI Awards Level 3 Certificate in Business Innovation, Sustainability and Growth
Official qualification regulated by Ofqual, awarded by SFEDI Awards. Classified as a Occupational Qualification. Total guided learning hours: 3026 hours.
Qualification Level
Level 3
Awarding Body
SFEDI Awards
Syllabus Units
107 Units
Guided Hours
3026 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Analysing and Selecting Parts for Improvement
Verified
Key Learning Objectives:
- Analyse and select parts for improvement
- Understand how to analyse and select parts for improvement
2
Apply Basic Statistical Analysis
Verified
Key Learning Objectives:
- Apply basic statistical analysis
- Understand how to apply basic statistical analysis
3
Apply Continuous Improvement Techniques (Kaizen)
Verified
Key Learning Objectives:
- Apply continuous improvement techniques (Kaizen)
- Understand how to apply continuous improvement techniques (Kaizen)
4
Apply Failure Modes and Effects Analysis (FMEA)
Verified
Key Learning Objectives:
- Apply Failure Modes and Effects Analysis (FMEA)
- Understand how to apply Failure Modes and Effects Analysis (FMEA)
5
Apply Flow Process Analysis
Verified
Key Learning Objectives:
- Apply flow process analysis
- Understand how to apply flow process analysis
6
Apply Lead Time Analysis
Verified
Key Learning Objectives:
- Apply lead time analysis
- Understand how to apply lead time analysis
7
Apply Mistake/Error Proofing (Poka Yoke)
Verified
Key Learning Objectives:
- Apply mistake/error proofing (Poka Yoke)
- Understand how to apply mistake/error proofing (Poka Yoke)
8
Apply Policy Deployment (Hoshin Kanri, quality operating systems, business plan deployment)
Verified
Key Learning Objectives:
- Apply policy deployment (Hoshin Kanri, quality operating systems, business plan deployment)
- Understand how to apply policy deployment (Hoshin Kanri, quality operating systems, business plan deployment)
9
Apply Set-up Reduction Techniques
Verified
Key Learning Objectives:
- Apply set-up reduction techniques
- Understand how to apply set-up reduction techniques
10
Apply Total Productive Maintenance (TPM)
Verified
Key Learning Objectives:
- Apply Total Productive Maintenance
- Understand how to apply Total Productive Maintenance
11
Applying Workplace Organisation Techniques
Verified
Key Learning Objectives:
- Apply workplace organisation techniques
- Understand how to apply workplace organisation techniques
12
Assess Age Diversity Management in a Business
Verified
Key Learning Objectives:
- Be able to undertake a SWOT analysis of a business to manage age diversity
- Be able to assess the capability of a business to manage age diversity
- Be able to assess personal capabilities to manage age diversity
13
Assess and Plan New Markets for a Business
Verified
Key Learning Objectives:
- Understand the approaches to developing new markets
- Be able to assess the potential to developing new markets within a business
- Be able to develop a plan for developing new markets in a business
14
Assess Personal Abilities to Run a Business
Verified
Key Learning Objectives:
- Be able to assess the skills, abilities and attributes needed for setting up and running a business
- Be able to review own ability to deal with potential changes to a business
- Be able to set and monitor performance targets for a business
15
Assess the Potential to Export
Verified
Key Learning Objectives:
- Be able to assess the capability of a business to export
- Be able to undertake a SWOT analysis of the potential of a business to export
- Be able to review the usefulness of external sources of advice and guidance for exporting
16
Assessing Customers' Credit Status
Verified
Key Learning Objectives:
- Understand how to assess customer credit status
- Be able to assess the credit status of customers
- Be able to monitor the credit status of customers
17
Assisting Customers in Obtaining Finance for Purchases
Verified
Key Learning Objectives:
- Understand the conditions for obtaining finance for purchases
- Be able to propose financial options to customers
- Be able to complete finance arrangements for purchases
18
Building and Retaining Sales Relationships
Verified
Key Learning Objectives:
- Understand the benefits and risks of planning and investing in sales relationships
- Be able to build sales relationships
- Be able to retain sales customers
19
Business Improvement Tools and Techniques
Verified
Key Learning Objectives:
- Understand continuous improvement techniques
- Understand the principles and techniques of workplace organisation
- Be able to use visual indicators to improve the work environment
- Understand ways to eliminate variance from processes in the workplace
20
Buyer Behaviour in Sales Situations
Verified
Key Learning Objectives:
- Understand the impact of different models of buyer behaviour on the sales cycle
- Be able to respond to the buyer at each stage of the decision making process
21
Carry Out Value Stream Mapping
Verified
Key Learning Objectives:
- Carry out Value Stream Mapping
- Understand how to carry out Value Stream Mapping
22
Carrying Out Problem Solving Activities
Verified
Key Learning Objectives:
- Carry out problem solving activities
- Understand how to carry out problem solving activities
23
Carrying Out Statistical Process Control (SPC) Procedures
Verified
Key Learning Objectives:
- Carry out Statistical Process Control (SPC) procedures
- Understand how to carry out Statistical Process Control (SPC) procedures
24
Communicate in a Business Environment
Verified
Key Learning Objectives:
- Understand the purpose of planning communication
- Understand how to communicate in writing
- Understand how to communicate verbally
- Understand the purpose and value of feedback in developing communication skills
25
Communicating Using Digital Marketing/Sales Channels
Verified
Key Learning Objectives:
- Understand how to plan the use of digital media for a specific message, audience and recipients
- Be able to plan the use of digital media for a specific message, audience and recipients
- Be able to check the digital message can be accessed and/or delivered
- Be able to monitor and evaluate the response to digital activity and take any corrective action
26
Complying with Statutory Regulations and Organisational Safety Requirements
Verified
Key Learning Objectives:
- Understand how to comply with statutory regulations and organisational safety requirements
27
Contribute to Innovation in Business
Verified
Key Learning Objectives:
- Understand the purpose and benefits of innovation in a business environment
- Understand how to research
- develop and review ideas for new approaches and solutions
- Understand how to present suggestions for new approaches and solutions
28
Contributing to the Development and Launch of New Products and/or Services
Verified
Key Learning Objectives:
- Understand the product development process
- Be able to contribute to the product and/or service development and launch process
29
Creating Standard Operating Procedures
Verified
Key Learning Objectives:
- Create standard operating procedures
- Understand how to create standard operating procedures
30
Delivering Learning Activities
Verified
Key Learning Objectives:
- Be able to create an environment conducive to learning
- Be able to plan and deliver a learning activity for individuals and groups
- Know how to evaluate learning activities
31
Develop a Business Resilience Plan
Verified
Key Learning Objectives:
- Be able to review strengths and weaknesses in the resilience of a business
- Be able to develop a business resilience plan
- Be able to use a business resilience plan in supporting continuity of business service
32
Develop a Plan for Age Diversity Management
Verified
Key Learning Objectives:
- Be able to develop a plan for managing age diversity in a business
- Be able to use a plan for managing age diversity in a business
33
Develop a Plan for Exporting
Verified
Key Learning Objectives:
- Be able to develop a plan for exporting in a business
- Be able to use a plan for trading internationally in a business
34
Develop and Maintain Professional Networks
Verified
Key Learning Objectives:
- Understand the principles of effective networking
- Be able to identify professional networks for development
- Be able to maintain professional networks
35
Develop Working Relationships With Colleagues
Verified
Key Learning Objectives:
- Understand the benefits of working with colleagues.
- Be able to establish working relationships with colleagues.
- Be able to act in a professional and respectful manner when working with colleagues.
- Be able to communicate with colleagues.
- Be able to identify potential work-related difficulties and explore solutions.
36
Develop your business idea
Verified
Key Learning Objectives:
- Demonstrate how to evaluate your business idea
- Demonstrate how to assess the market for your business idea
37
Developing and Implementing Sales Support and Customer Service Programmes
Verified
Key Learning Objectives:
- Understand the requirement to provide sales support and customer service programmes
- Be able to develop sales support and/or customer service programmes
- Be able to implement sales support and customer service programmes
38
Developing Growth Through Financial Planning
Verified
Key Learning Objectives:
- Be able to evaluate financial options to fund growth in a business
- Understand the management of cash flow within a business and its effect on growth strategies
- Be able to manage cash flow within a business to support growth
39
Developing Growth Through Market Research
Verified
Key Learning Objectives:
- Understand how business makes use of questionnaires to support growth strategies
- Be able to develop a growth focused customer research questionnaire
- Be able to carry out customer research through a growth focused questionnaire
- Be able to analyse and make use of research data
40
Developing Growth Through Marketing Plans
Verified
Key Learning Objectives:
- Understand the marketing techniques a business can use to promote a product or service
- Understand the importance of a marketing plan to a business
- Be able to produce a marketing plan
- Be able to gain feedback to support analysing the quality of a marketing plan
41
Developing Growth Through Pricing Strategies
Verified
Key Learning Objectives:
- Understand the methods used to develop a pricing strategy
- Be able to develop a pricing strategy to support business growth
42
Developing Growth Through Social Media Strategies
Verified
Key Learning Objectives:
- Understand the social media channels that can be used by organisations to support innovation and growth
- Understand the legalities and etiquette that can be used by organisations to support innovation and growth
- Understand how to produce business blogs that encourage readership
43
Developing Growth Through Tendering Opportunities
Verified
Key Learning Objectives:
- Understand where potential tendering opportunities can be found
- Understand the importance of tender readiness checks to an organisation
- Understand how partner organisations can support tendering opportunities
- Understand how to develop a business proposal for a tendering opportunity
44
Developing Growth Using the Business Chassis Concept
Verified
Key Learning Objectives:
- Understand the importance of the business chassis in planning for business growth
- Be able to develop a business chassis
45
Developing Sales Proposals
Verified
Key Learning Objectives:
- Understand how to write sales proposals
- Be able to develop sales proposals
- Be able to evaluate the proposal
46
Developing the Mindset and Skills Required for Enterprise
Verified
Key Learning Objectives:
- Understand the mindset and skills required to be a successful entrepreneur
- Understand the mindset and skills required to be a successful intrapreneur
- Understand how enterprising skills contribute to business success
47
Developing Visual Management Systems
Verified
Key Learning Objectives:
- Develop visual management systems
- Understand how to develop visual management systems
48
Digital and Information Technologies for HR
Verified
Key Learning Objectives:
- Understand the use and scope of digital and information technologies in business
- Understand the impact and influence of digital and information technologies on the HR function
49
Estimate Financial Needs for a Business
Verified
Key Learning Objectives:
- Be able to evaluate financial options to fund a business
- Be able to monitor income and expenditure against business objectives
- Be able to monitor profit and loss for own business
50
Evaluate and Develop Own Practices in People Management
Verified
Key Learning Objectives:
- Understand what is required to be an effective people manager
- Know how to deliver timely and effective people management services to meet business and staff members needs
- Be able to reflect on personal and professional skills and be able to implement and maintain a personal development plan
51
HR Skills for VCSE Managers
Verified
Key Learning Objectives:
- Understand the processes involved in the selection and recruitment of staff
- Understand the legislation applicable to the management of employees in an organisation
- Understand the importance of appraisal systems in driving forward the success of an organisation
- Understand disciplinary and redundancy procedures
- Understand the part that TUPE plays in the HR process
52
Improve the Customer Relationship
Verified
Key Learning Objectives:
- Improve communication with customersBalance the needs of the customer and the organisationExceed customer expectations to develop the relationship
- Understand how to improve the customer relationship
53
Innovation and Growth Using Social Media
Verified
Key Learning Objectives:
- Understand how social media contributes to innovation and growth in organisations
- Understand the social media channels that can be used by organisations to support innovation and growth
- Understand the legalities and etiquette to be considered by an organisation in the use of social media
- Understand how to measure the success of using social media
54
Introduction to Business Planning for VCSE Organisations
Verified
Key Learning Objectives:
- Understand how to evaluate the effect of the business environment
- Understand how to identify and take advantage of potential social enterprise opportunities
- Understand how to research and prove a market demand for a social enterprise opportunity
- Understand finance within a business context
- Understand the importance of accurate bookkeeping to finances within a social enterprise
- Understand where to access business support services
- Understand how to measure the impact made by a social enterprise
55
Lead and Manage Meetings
Verified
Key Learning Objectives:
- Be able to prepare to lead a meeting
- Be able to manage meeting procedures
- Be able to chair a meeting
- Be able to undertake post-meeting tasks
56
Leadership and Teamwork
Verified
Key Learning Objectives:
- Understand the importance of teams
- Understand leadership attributes and skills
- Be able to contribute effectively as a team member and leader
- Be able to assess effectiveness of team performance
57
Leading Effective Teams
Verified
Key Learning Objectives:
- Lead effective teams
- Understand how to lead effective teams
58
Lean Organisation Techniques in Business
Verified
Key Learning Objectives:
- Understand the concept of a lean environment
- Be able to implement the productivity needs analysis process
- Be able to produce a process map
59
Locating and Responding to Tender Opportunities
Verified
Key Learning Objectives:
- Understand where potential tendering opportunities can be found
- Understand the importance of tender readiness checks to an organisation
- Understand how partner organisation can support tendering opportunities
- Understand how to develop a business proposal for a tendering opportunity
60
Make Effective Decisions
Verified
Key Learning Objectives:
- Be able to identify circumstances that require a decision to be made
- Be able to collect information to inform decision-making
- Be able to analyse information to inform decision-making
- Be able to make a decision
61
Manage a Tender Process
Verified
Key Learning Objectives:
- Be able to develop a tender specification
- Be able to manage a tendering exercise
- Be able to negotiate the award of contracts
62
Manage Business Risk
Verified
Key Learning Objectives:
- Understand the management of business risk
- Be able to address business risk
- Be able to mitigate business risk
63
Manage Own Professional Development Within an Organisation
Verified
Key Learning Objectives:
- Be able to assess own career goals and personal development
- Be able to set personal work objectives
- Be able to produce a personal development plan
- Be able to implement and monitor own personal development plan
64
Manage the Impact of Work Activities on the Environment
Verified
Key Learning Objectives:
- Understand how to support environmentally friendly working practices
- Be able to organise work so as to minimise the impact on the environment
- Be able to manage the environmental impact of the use of resources
65
Managing Employees and their Rights
Verified
Key Learning Objectives:
- Understand the impact of employment law at the start of the employment relationship
- Understand the main individual rights that the employee has during the employment relationship
- Understand disciplinary and redundancy procedures
66
Managing Personal Information within a Business
Verified
Key Learning Objectives:
- Understand what data needs to be collected to support people management practices within a business
- Know how people's personal information should be recorded, managed and stored within a business
- Be able to analyse people's personal information and present findings to inform decision making within a business
67
Managing Quality Within a Business
Verified
Key Learning Objectives:
- Understand the meaning of quality within a business context
- Understand the importance of business values and culture on the quality of performance
- Understand continual improvement and its application to business
- Understand the key components of quality management
68
Managing the Risk of Aggressive and Challenging Behaviour in the Workplace
Verified
Key Learning Objectives:
- Understand behaviour that indicates an escalation towards aggressive and violent behaviour in the workplace
- Be able to take appropriate measures to avoid, decelerate and/or de-escalate aggressive or violent situations in the workplace
69
Negotiating, Handling Objections and Closing Sales
Verified
Key Learning Objectives:
- Understand how to handle objections and negotiate with the customer
- Be able to prepare for objections and negotiation with the customer
- Be able to handle objections
- Be able to negotiate with the customer
- Be able to close the sale following negotiation
70
Obtaining and Analysing Competitor Information
Verified
Key Learning Objectives:
- Understand how to validate information about competitors
- Understand the uses of competitor information for sales-related activities
- Be able to use competitor information for sales-related activities
71
Obtaining and Analysing Sales Related Information
Verified
Key Learning Objectives:
- Understand the uses of sales-related information
- Understand how to use tools and methods to analyse sales-related information
- Be able to obtain sales-related information about customers, markets and competitors
- Be able to use tools and methods to analyse sales-related information
72
Organise the Delivery of Reliable Customer Service
Verified
Key Learning Objectives:
- plan and organise the delivery of reliable customer service
- review and maintain customer service delivery
- use recording systems to maintain reliable customer service
- understand how to organise the delivery of reliable customer service
73
Performance Management in a Business
Verified
Key Learning Objectives:
- Understand the importance of appraisal systems in driving forward the success of a business
- Be able to explain the relationship between performance management and incentive schemes
- Be able to contribute to effective performance and incentive management in a business
- Be able to conduct and evaluate a performance review
74
Plan to Sell a Product or Service
Verified
Key Learning Objectives:
- Be able to assess the methods for selling business products or services
- Be able to set sales targets for a business
75
Plan, Allocate and Monitor Work of a Team
Verified
Key Learning Objectives:
- Be able to plan work for a team
- Be able to allocate work across a team
- Be able to manage team members to achieve team objectives
- Be able to monitor and evaluate the performance of team members
- Be able to improve the performance of a team
76
Planning for Growth
Verified
Key Learning Objectives:
- Understand the risks and opportunities of growth to a business
- Be able to construct a growth plan
- Be able to gain feedback to support analysing the quality of a growth plan
77
Planning to Take Advantage of a VCSE Opportunity
Verified
Key Learning Objectives:
- Understand the role and value of social enterprise
- Be able to develop an idea for the development of a social enterprise
- Be able to identify the market strength for a social enterprise opportunity
- Be able to calculate cash requirements for a social enterprise opportunity
- Be able to identify appropriate legal structures and governance for a social enterprise opportunity
- Be able to judge the attractiveness of a social enterprise opportunity to investors
- Be able to plan for the next steps in taking advantage of a social enterprise opportunity
78
Prepare a Plan for a Business
Verified
Key Learning Objectives:
- Be able to start planning for a business
- Be able to develop a plan in running a business
79
Preparing and Delivering a Sales Presentation
Verified
Key Learning Objectives:
- Understand the factors for consideration in the preparation of sales presentations
- Be able to prepare a sales presentation
- Understand how to deliver sales presentations
- Be able to deliver a sales presentation
80
Preparing for the Role of a Mentor
Verified
Key Learning Objectives:
- Understand the skills and tools required by a mentorBe aware of how to develop own skills
- Understand the legal and ethical requirements of mentoring
81
Pricing for Sales Promotions
Verified
Key Learning Objectives:
- Understand price-based promotions
- Be able to justify price-based promotions as part of a promotional strategy
- Be able to develop and present proposals for price-based promotions
- Understand how to evaluate price based promotions
- Be able to implement and evaluate price-based promotions
82
Principles and Processes of Systems and Technology in a Contact Centre
Verified
Key Learning Objectives:
- Understand how to design reports in a contact centre
- Understand how to optimise performance in a contact centre through systems and technology
- Understand the use of contact centre systems and technology
83
Principles of Customer Service in a Contact Centre
Verified
Key Learning Objectives:
- Understand customer service in a contact centre
- Understand how to re
- solve issues in customer service in a contact centre
- Understand how to monitor customer service performance and compliance within a contact centre
- Understand how to communicate verbally and in written or electronic form with customers referred by others in a contact centre
84
Principles of Marketing and Selling in a New Business
Verified
Key Learning Objectives:
- Understand how to identify and meet customer needs in a new business
- Understand how to market products or services in a new business
- Understand how to plan for selling products or services
85
Principles of Sales Activities and Customer Support in a Contact Centre
Verified
Key Learning Objectives:
- Understand the process of selling in a contact centre
- Understand the use of contact centre sales data
- Understand how to lead a sales team in a contact centre
- Understand customer complaints and non-compliance issues in a contact centre
86
Principles of Social Media Advertising and Promotion
Verified
Key Learning Objectives:
- Be able to plan how to use digital vouchers for marketing purposes
- Be able to plan the implementation of Social Networking site advertising campaigns for Marketing purposes
- Understand the use of promotional campaigns on social networking sites
- Understand current national and international legal and organisational guidelines for a social networking advertising/promotional campaign
87
Principles of Social Media within a Business
Verified
Key Learning Objectives:
- Understand how Social Media fits into the objectives and marketing of a business
- Understand how to select Social Media tools and channels for a business
- Understand how to measure the success of using social media tools and channels
- Understand how social media policy and guidelines can impact a business
- Be able to monitor how a business is using Social Media
88
Prioritising Information for Sales Planning
Verified
Key Learning Objectives:
- Understand sources and types of information that support sales
- Understand internal information that supports sales
- Be able to carry out a business audit of the internal and external sales environment
- Be able to use sales information to support the sales planning function
89
Produce and Implement a Business Plan
Verified
Key Learning Objectives:
- Be able to produce business plans for a business
- Be able to present business plans for a business
90
Recruiting People for a Business
Verified
Key Learning Objectives:
- Understand the influencing factors that affect the selection and recruitment of staff
- Understand the processes involved in the selection and recruitment of staff
- Be able to contribute to the recruitment and selection interviewing process for a job role
- Understand the importance of an effective induction programme
91
Set Objectives and Provide Support for Team Members
Verified
Key Learning Objectives:
- Be able to communicate a team’s purpose and objectives to team members
- Be able to develop a plan with team members showing how team objectives will be met
- Be able to support team members identifying opportunities and providing support
92
Social Networking Management for a Business
Verified
Key Learning Objectives:
- Be able to evaluate external social networking tools for a business
- Understand how to classify the social networking audience of a business
- Be able to use social media management tools in relation to social networking
- Be able to carry out a risk analysis and create a digital crisis management plan in relation to social networking for a business
- Be able to use social networking measurement and monitoring tools for a business
93
Support Learning and Development Within Own Area of Responsibility
Verified
Key Learning Objectives:
- Be able to identify the learning needs of colleagues in own area of responsibility.
- Understand how to develop a learning environment in own area of responsibility.
- Be able to support colleagues in learning and its application.
- Be able to evaluate learning outcomes and future learning and development of colleagues.
94
Support Team Members in Identifying, Developing and Implementing New Ideas
Verified
Key Learning Objectives:
- Be able to develop team ideas and develop the creativity of team members
- Be able to assess the viability of team members’ ideas
- Be able to support team members to implement ideas
- Be able to implement team ideas
95
Supporting Change within a Business
Verified
Key Learning Objectives:
- Understand why a business may need to change and how this can affect its operations
- Understand the key factors involved in the change process and the different ways change can be managed
- Understand the impact of change on people within a business
96
Supporting Innovation and Growth Through Financial Management
Verified
Key Learning Objectives:
- Understand the importance of financial management for a business
- Understand how to identify financial requirements to support innovation and growth
- Understand the importance of accurate bookkeeping to financial management
- Be able to conduct a financial analysis
97
The Business Environment
Verified
Key Learning Objectives:
- Understand the importance of the business environment
- Understand why an organisation needs to address external change
- Understand the effect of technological progress and developments on an organisation
- Understand the stages of business development
98
The Entrepreneurial Mindset
Verified
Key Learning Objectives:
- Understand what is meant by entrepreneurship
- Be able to develop an entrepreneurial skills set
99
The Role of HR in Encouraging Innovation and Creativity Within Business
Verified
Key Learning Objectives:
- Understand what is meant by innovation and creativity
- Understand how a culture of innovation and creativity is developed within an organisation
- Understand how the HR function can support the development of a culture of innovation and creativity
100
The Role of Innovation and Creativity to Growth Within Business
Verified
Key Learning Objectives:
- Understand what is meant by innovation and creativity
- Understand how a culture of innovation and creativity is developed within an organisation
- Understand how innovation and creativity contributes to business growth
- Understand how competition can support a culture of innovation and creativity
101
Understand a Business and the Role of People Management
Verified
Key Learning Objectives:
- Understand the aims and objectives of a business and the environment it operates in
- Understand the structure, culture and functions of a business
- Understand how people management activities support a business
102
Understand Age Diversity Management
Verified
Key Learning Objectives:
- Understand the effects of changes in population demographics in the world of work
- Understand the principles of age management in a business
- Understand the effects of legislation age diversity practices in a business
103
Understand Business Resilience
Verified
Key Learning Objectives:
- Understand the difference between resilience and continuity in a business context
- Understand the influences on business resilience
- Understand the benefits and impact of developing business resilience
104
Understand the Process of Exporting
Verified
Key Learning Objectives:
- Understand why a business trades internationally
- Understand the approaches to exporting in a business
- Understand the process of exporting in a business
105
Use Customer Service as a Competitive Tool
Verified
Key Learning Objectives:
- Organise customer service to gain a competitive advantageDeliver a competitive service
- Understand how to use customer service as a competitive tool
106
Using Customer Relationship Management to Support Innovation and Growth
Verified
Key Learning Objectives:
- Understand how customer relationship management contributes to innovation and growth
- Understand the impact of ICT on customer relationship management
- Be able to develop innovative customer relationship management strategies
107
Work With Others to Improve Customer Service
Verified
Key Learning Objectives:
- improve customer service by working with others
- monitor their own performance when improving customer service
- monitor team performance when improving customer service
- understand how to work with others to improve customer service
Regulatory & Verification Details
- Qualification Number (QN)
- 603/3522/1
- Regulated Status
- Available to learners
- Awarding Body
- SFEDI Awards
- Qualification Type
- Occupational Qualification
- Operational Start
- Sept 2018