SFEDI Awards
Level 7
QN: 610/4065/4
Curriculum Active
SFEDI Awards Level 7 Certificate in Delivery of Business and Enterprise Support Services
Official qualification regulated by Ofqual, awarded by SFEDI Awards. Classified as a Occupational Qualification. Total guided learning hours: 104 hours.
Qualification Level
Level 7
Awarding Body
SFEDI Awards
Syllabus Units
6 Units
Guided Hours
104 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Analyse and Support Business Development and Management Needs of a Client
Verified
Key Learning Objectives:
- Understand the strategies for developing and growing a business.
- Understand issues shaping the business and business support environment.
- Understand what is meant by business support.
- Understand the policies and codes of ethics that impact on business and enterprise support interventions.
- Be able to identify the needs of a client.
- Be able to agree support services with a client.
- Be able to work with a client to explore a business opportunity.
- Be able to manage the relationship with a client.
2
Delivery of Business Support Services Using Multiple Channels
Verified
Key Learning Objectives:
- Understand the value of using different channels to deliver business support services.
- Be able to communicate effectively with a client in the delivery of business support.
- Be able to deliver business support to a client using different channels.
- Be able to introduce other forms of business support to a client using different channels.
3
Develop a Professional Business Support Relationship With a Client
Verified
Key Learning Objectives:
- Understand the policies and codes of ethics that impact on business and enterprise support interventions.
- Be able to establish relationships with clients.
- Be able to manage communications with clients.
- Be able to optimise the impact of the client's personality, competence, organisational role and level of authority.
- Be able to build mutual trust and respect with clients through feedback.
- Be able to manage conflicts with clients.
- Be able to support the client to measure the impact of the support intervention.
4
Evaluate and Develop Own Practices in the Delivery of Professional Business and Enterprise Support Services
Verified
Key Learning Objectives:
- Be able to assess personal and professional skills required to deliver business and enterprise support services.
- Be able to implement a personal development plan.
- Be able to develop own professional networks.
- Be able to evaluate the impact of personal development and net
- work development activities on the quality of provision of business and enterprise support services.
5
Manage the Delivery of a Business Support Service
Verified
Key Learning Objectives:
- Be able to manage others in the delivery of business and enterprise support
- Be able to build networks to facilitate the delivery of business and enterprise support
- Understand the need for monitoring within the business and enterprise support service
- Be able to review the service provided to clients within business and enterprise support
6
Support a Client to Source, Access and Evaluate Business Support Opportunities to Meet Strategic Requirements
Verified
Key Learning Objectives:
- Understand the role and purpose of organisational policies when developing relationships with clients.
- Be able to support a client in the sourcing of business and enterprise support services to meet their identified strategic business needs.
- Be able to support a client to access business and enterprise support services.
- Be able to support a client to evaluate the effectiveness of business and enterprise support services against the strategic requirements identified.
Regulatory & Verification Details
- Qualification Number (QN)
- 610/4065/4
- Regulated Status
- Available to learners
- Awarding Body
- SFEDI Awards
- Qualification Type
- Occupational Qualification
- Operational Start
- Apr 2024