SFJ Awards
Level 2
QN: 603/6981/4
Curriculum Active
SFJ Awards Level 2 Award in Understanding Stewarding at Spectator Events
Official qualification regulated by Ofqual, awarded by SFJ Awards. Classified as a Vocationally-Related Qualification. Total guided learning hours: 36 hours.
Qualification Level
Level 2
Awarding Body
SFJ Awards
Syllabus Units
5 Units
Guided Hours
36 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
SFJ Awards Level 2 Award in Understanding Stewarding at Spectator Events
Know how to deal with incidents at spectator events
Verified
Key Learning Objectives:
- 1. Understand how to deal with incidents at spectator events
2
SFJ Awards Level 2 Award in Understanding Stewarding at Spectator Events
Know how to assist with the movement of spectators and deal with crowd issues at spectator events
Verified
Key Learning Objectives:
- 1. Understand how to control the entry, exit and movement of people at events2. Understand how to deal with crowd issues
3
SFJ Awards Level 2 Award in Understanding Stewarding at Spectator Events
Know how to prepare for spectator events
Verified
Key Learning Objectives:
- 1. Understand how to prepare for stewarding activities2. Understand how to identify and respond to hazards
4
SFJ Awards Level 2 Award in Understanding Stewarding at Spectator Events
Know how to help to manage and resolve conflict
Verified
Key Learning Objectives:
- Explain the principles of effective communication when engaging with client groups in conflict situations.
- Describe the stages of conflict and appropriate responses at each stage.
- Apply de-escalation techniques to manage aggressive or confrontational behaviour.
- Evaluate the importance of following organisational procedures when resolving conflict.
- Identify the legal and ethical boundaries of a steward's role in conflict resolution.
- Assess the potential risks to personal safety and the safety of others in conflict situations.
5
SFJ Awards Level 2 Award in Understanding Stewarding at Spectator Events
Know how to support the work of your team and organisation
Verified
Key Learning Objectives:
- Demonstrate effective communication techniques to coordinate with colleagues during event operations.
- Evaluate personal performance to identify strengths and areas for improvement in a stewarding context.
- Propose specific actions to support team objectives and enhance organisational service delivery.
- Apply conflict resolution strategies when working with colleagues under pressure.
- Explain how individual responsibilities contribute to the team's overall safety and customer service goals.
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6981/4
- Regulated Status
- Available to learners
- Awarding Body
- SFJ Awards
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Feb 2021