SFJ Awards
Level 2
QN: 610/6095/1
Curriculum Active
SFJ Awards Level 2 Certificate in Administrative Support for Public Safety Roles
Official qualification regulated by Ofqual, awarded by SFJ Awards. Classified as a Vocationally-Related Qualification. Total guided learning hours: 512 hours.
Qualification Level
Level 2
Awarding Body
SFJ Awards
Syllabus Units
24 Units
Guided Hours
512 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Administer finance
Verified
Key Learning Objectives:
- Understand finance for administrators
- Be able to administer finance
2
Administer the recruitment & selection process
Verified
Key Learning Objectives:
- Understand the recruitment and selection process
- Be able to administer the recruitment process
- Be able to administer the selection process
3
Bespoke Systems
Verified
Key Learning Objectives:
- Be able to input and combine information using bespoke applications
- Be able to use appropriate structures to organise and retrieve information efficiently using bespoke applications
- Be able to use the functions of bespoke software effectively to process and present information
4
Buddy a colleague to develop their skills
Verified
Key Learning Objectives:
- Understand how to buddy a colleague
- Be able to plan to buddy a colleague
- Be able to support a buddy colleague carrying out work activities
5
Communicate in a business environment
Verified
Key Learning Objectives:
- Understand the purpose of planning communication
- Understand how to communicate in writing
- Understand how to communicate verbally
- Understand the purpose of feedback in developing communication skills
- Be able to plan communication
- Be able to produce written business communications
- Be able to communicate verbally in business environments
- Be able to identify and agree ways of developing communication skills
6
Contribute to the organisation of an event
Verified
Key Learning Objectives:
- Understand event organisation
- Be able to carry out pre-event actions
- Be able to set up an event
- Be able to carry out post-event actions
7
Coordinate Visitor and Service User Interactions
Verified
Key Learning Objectives:
- Understand the coordination of visitor and service user interactions
- Be able to coordinate visitor and service user interactions in a professional setting
8
Develop and deliver a presentation
Verified
Key Learning Objectives:
- Understand how to develop a presentation
- Understand how to deliver a presentation
- Be able to develop a presentation
- Be able to prepare to and deliver a presentation
9
Develop working relationships with colleagues
Verified
Key Learning Objectives:
- Understand the principles of effective team working
- Be able to maintain effective working relationships with colleagues
- Be able to collaborate with colleagues to re
- solve problems
10
Manage diary systems
Verified
Key Learning Objectives:
- Understand the management of diary systems
- Be able to manage diary systems
11
Manage personal performance and development
Verified
Key Learning Objectives:
- Understand how to plan work and be accountable to others
- Understand how to behave in a way that supports effective working
- Be able to manage personal performance
- Be able to manage own time and workload
- Be able to identify own development needs
- Be able to fulfil a personal development plan
12
Organise travel or accommodation
Verified
Key Learning Objectives:
- Understand the organisation of travel or accommodation for others
- Be able to research travel or accommodation options for others
- Be able to make travel or accommodation arrangements for others
13
Payroll Processing
Verified
Key Learning Objectives:
- Be able to use HMRC approved tools to calculate income tax
- Be able to determine national insurance contributions to be deducted from gross pay
- Be able to determine voluntary deductions and non-standard statutory deductions
- Be able to produce relevant pay period reports
- Be able to record and reconcile payments and deductions to employees and external agencies
14
Process information about customers
Verified
Key Learning Objectives:
- Understand how to process customer information
- Be able to process customer information
15
Produce business documents
Verified
Key Learning Objectives:
- Understand how to prepare business documents
- Be able to prepare business documents
- Be able to distribute business documents
16
Produce minutes of meetings
Verified
Key Learning Objectives:
- Understand how to take minutes of meetings
- Be able to take notes of meetings
- Be able to produce minutes of meetings
17
Research, organise and report data
Verified
Key Learning Objectives:
- Understand procedures for researching information
- Understand how to organise and report data that has been researched
- Be able to research information for others
- Be able to report and organise data
18
Solve business problems
Verified
Key Learning Objectives:
- Know how to recognise business problems and their causes
- Understand techniques for solving business problems
- Know how to review approaches and solutions to business problems
- Be able to recognise business problems
- Be able to plan and carry out a solution to a business problem
- Be able to review a solution to the business problem
19
Spreadsheet Software
Verified
Key Learning Objectives:
- Be able to use spreadsheet software to enter, edit and organise numerical and other data
- Be able to use spreadsheet software to select and use appropriate formulas and data analysis tools to meet requirements
- Be able to use spreadsheet software to select and use tools and techniques to present and format spreadsheet information
20
Store and retrieve information
Verified
Key Learning Objectives:
- Understand information storage and retrieval
- Be able to gather and store information
- Be able to retrieve information
21
Support public-facing and internal service interactions
Verified
Key Learning Objectives:
- Understand customer service delivery
- Be able to build positive working relationships with internal customers
- Be able to deliver customer services to agreed quality standards and timescales
- Be able to deal with customer service problems and complaints
- Be able to monitor and evaluate customer services to customers
22
Use telephone & IT collaboration systems
Verified
Key Learning Objectives:
- Understand how to make telephone calls
- Understand how to use messaging and collaboration systems
- Be able to make telephone calls
- Be able to receive telephone calls
- Be able to compose and send messages
23
Website Software
Verified
Key Learning Objectives:
- Be able to create structures and styles for websites
- Be able to use website software tools to prepare content for websites
- Be able to publish websites
24
Word Processing Software
Verified
Key Learning Objectives:
- Be able to enter and combine text and other information accurately within word processing documents
- Be able to create and modify layout and structures for word processing documents
- Be able to use word processing software tools to format and present documents effectively to meet requirements
Regulatory & Verification Details
- Qualification Number (QN)
- 610/6095/1
- Regulated Status
- Available to learners
- Awarding Body
- SFJ Awards
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Aug 2025