SFJ Awards
Level 3
QN: 600/2350/8
Curriculum Active
SFJ Awards Level 3 Award In The Delivery of Conflict Management Training
Official qualification regulated by Ofqual, awarded by SFJ Awards. Classified as a Vocationally-Related Qualification. Total guided learning hours: 36 hours.
Qualification Level
Level 3
Awarding Body
SFJ Awards
Syllabus Units
2 Units
Guided Hours
36 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Delivering scenario-based conflict management training
Verified
Key Learning Objectives:
- Understand the principles of scenario-based conflict management training
- Be able to plan and design scenario-based conflict management training
- Be able to deliver scenario-based conflict management training
- Know how to evaluate own performance
2
Managing conflict in the workplace when dealing with customers, service users or the public
Verified
Key Learning Objectives:
- Know how communication can be used to solve problems and reduce the likelihood of conflict
- Know the factors that influence human responses in conflict situations
- Know how to assess and reduce risks in conflict situations
- Know how to communicate effectively and de-escalate conflict in emotive situations
- Know good practice to follow after conflict situations
3
SFJ Awards Level 3 Award In The Delivery of Conflict Management Training
Managing conflict in the workplace when dealing with customers, service users or the public
Verified
Key Learning Objectives:
- Explain how verbal and non-verbal communication can be used to solve problems and reduce the likelihood of conflict.
- Identify factors that influence human responses in conflict situations.
- Assess risks in conflict situations and propose measures to reduce them.
- Demonstrate effective communication and de-escalation techniques in emotive situations.
- Evaluate good practice to follow after a conflict situation.
4
SFJ Awards Level 3 Award In The Delivery of Conflict Management Training
Delivering scenario-based conflict management training
Verified
Key Learning Objectives:
- Understand the principles of scenario-based conflict management training, Be able to plan and design scenario-based conflict management training, Be able to deliver scenario-based conflict management training, Know how to evaluate own performance
Regulatory & Verification Details
- Qualification Number (QN)
- 600/2350/8
- Regulated Status
- Available to learners
- Awarding Body
- SFJ Awards
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jul 2011