SFJ Awards
Level 3
QN: 610/5105/6
Curriculum Active
SFJ Awards Level 3 Certificate in Emergency Contact Handling
Official qualification regulated by Ofqual, awarded by SFJ Awards. Classified as a Vocationally-Related Qualification. Total guided learning hours: 90 hours.
Qualification Level
Level 3
Awarding Body
SFJ Awards
Syllabus Units
4 Units
Guided Hours
90 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Manage own behaviours in the emergency contact handler role
Verified
Key Learning Objectives:
- Be able to work as an emergency contact handler in a way that respects equality and diversity
- Be able to act in a professional way and in the best interests of service users
2
Manage own performance, welfare and challenges in the emergency contact handler role
Verified
Key Learning Objectives:
- Be able to manage own emotions and welfare in emergency contact handling role
- Be able to work with colleagues and follow instructions
- Take ownership for own performance and continuing professional development
3
Principles of emergency contact handling
Verified
Key Learning Objectives:
- Understand legislation, regulation and policies applicable to emergency contact handling
- Understand communication within the role of contact handler
- Understand how to deal with incidents in line with policies and procedures
4
Respond to the needs of emergency service users
Verified
Key Learning Objectives:
- Be able to communicate with service users
- Be able to manage interactions with service users
- Be able to assess and act on information from service users in line with organisational procedures, regulations and legislation
Regulatory & Verification Details
- Qualification Number (QN)
- 610/5105/6
- Regulated Status
- Available to learners
- Awarding Body
- SFJ Awards
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jan 2025