SFJ Awards
Level 3
QN: 603/4769/7
Curriculum Active
SFJ Awards Level 3 Certificate in Management Skills
Official qualification regulated by Ofqual, awarded by SFJ Awards. Classified as a Occupational Qualification. Total guided learning hours: 731 hours.
Qualification Level
Level 3
Awarding Body
SFJ Awards
Syllabus Units
32 Units
Guided Hours
731 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Chair and lead meetings
Verified
Key Learning Objectives:
- Be able to prepare to lead meetings
- Be able to chair and lead meetings
- Be able to deal with post-meeting matters
2
Collaborate with other departments
Verified
Key Learning Objectives:
- Understand how to collaborate with other departments
- Be able to identify opportunities for collaboration with other departments
- Be able to collaborate with other departments
3
Contribute to the development and implementation of an information system
Verified
Key Learning Objectives:
- Understand the design and implementation of an information system
- Be able to contribute to the development of an information system
- Be able to contribute to the implementation of an information system
4
Contribute to the improvement of business performance
Verified
Key Learning Objectives:
- Understand the principles of resolving business problems
- Understand improvement techniques and processes
- Be able to solve problems in business
- Be able to contribute to the improvement of activities
5
Deliver a presentation
Verified
Key Learning Objectives:
- Understand the principles underpinning the delivery of presentations
- Be able to prepare to deliver a presentation
- Be able to deliver a presentation
6
Develop a presentation
Verified
Key Learning Objectives:
- Understand how to develop a presentation
- Be able to develop a presentation
7
Develop working relationships with colleagues
Verified
Key Learning Objectives:
- Understand the benefits of working with colleagues.
- Be able to establish working relationships with colleagues.
- Be able to act in a professional and respectful manner when working with colleagues.
- Be able to communicate with colleagues.
- Be able to identify potential work-related difficulties and explore solutions
8
Encourage innovation
Verified
Key Learning Objectives:
- Be able to identify opportunities for innovation
- Be able to generate and test ideas for innovation and improvement
- Be able to implement innovative ideas and improvements
9
Gather, analyse and interpret customer feedback
Verified
Key Learning Objectives:
- Understand how to gather
- analyse and interpret customer feedback
- Be able to plan the collection of customer feedback on customer service issues
- Be able to gather customer feedback
- Be able to analyse and interpret customer feedback to recommend improvements
10
Implement and maintain business continuity plans and processes
Verified
Key Learning Objectives:
- Be able to plan for the implementation of business continuity plans and processes
- Be able to implement business continuity plans and processes
- Be able to maintain the fitness for purpose of on-going business continuity plans and processes
11
Implement change
Verified
Key Learning Objectives:
- Understand the principles of change management
- Be able to plan the implementation of change
- Be able to manage the implementation of a change plan
- Be able to evaluate the effectiveness of the implementation of change plans
12
Know how to follow disciplinary procedures
Verified
Key Learning Objectives:
- Understand performance expectations of an organisation.
- Understand how to identify and use communication methods to assess potential cases of misconduct or unsatisfactory performance.
- Understand how to deal informally with cases of minor misconduct or unsatisfactory performance.
- Understand how to follow an organisation’s formal disciplinary procedure.
13
Make effective decisions
Verified
Key Learning Objectives:
- Be able to identify circumstances that require a decision to be made.
- Be able to collect information to inform decision-making.
- Be able to analyse information to inform decision-making.
- Be able to make a decision.
14
Manage conflict within a team
Verified
Key Learning Objectives:
- Understand the principles of conflict management
- Be able to reduce the potential for conflict within a team
- Be able to deal with conflict within a team
15
Manage individuals' development in the workplace
Verified
Key Learning Objectives:
- Be able to carry out performance appraisals
- Be able to support the learning and development of individual team members
16
Manage individuals’ performance
Verified
Key Learning Objectives:
- Understand the management of underperformance in the workplace
- Be able to manage individuals' performance in the workplace
17
Manage knowledge in own area of responsibility
Verified
Key Learning Objectives:
- Be able to understand existing knowledge management in own area of responsibility.
- Be able to develop knowledge
- Be able to share knowledge.
- Be able to monitor and evaluate knowledge management in own area of responsibility.
18
Manage personal and professional development
Verified
Key Learning Objectives:
- Be able to identify personal and professional development requirements
- Be able to fulfil a personal and professional development plan
- Be able to maintain the relevance of a personal and professional development plan
19
Manage risk in own area of responsibility
Verified
Key Learning Objectives:
- Be able to undertake a risk evaluation for current and planned activities within own area of responsibility.
- Be able to minimise the impact and likelihood of potential risks occurring in own area of responsibility.
- Be able to communicate identified risks.
20
Manage team performance
Verified
Key Learning Objectives:
- Understand the management of team performance
- Be able to allocate and assure the quality of work
- Be able to manage communications within a team
21
Negotiate in a business environment
Verified
Key Learning Objectives:
- Understand the principles underpinning negotiation
- Be able to prepare for business negotiations
- Be able to carry out business negotiations
22
Participate in a project
Verified
Key Learning Objectives:
- Understand how to manage a project
- Be able to support the delivery of a project
23
Plan, allocate and monitor work of a team
Verified
Key Learning Objectives:
- Be able to plan work for a team.
- Be able to allocate work across a team.
- Be able to manage team members to achieve team objectives.
- Be able to improve the performance of a team
24
Principles of business
Verified
Key Learning Objectives:
- Understand business markets
- Understand business innovation and growth
- Understand financial management
- Understand business budgeting
- Understand sales and marketing
25
Principles of leadership and management
Verified
Key Learning Objectives:
- Understand the principles of effective decision making.
- Understand leadership styles and models.
- Understand the role, functions and processes of management.
- Understand performance measurement.
26
Principles of people management
Verified
Key Learning Objectives:
- Understand the principles of workforce planning.
- Understand equality, diversity and inclusion.
- Understand team building and dynamics.
- Understand performance management.
- Understand training and development.
- Understand motivation and reward in the workplace.
27
Procure products and/or services
Verified
Key Learning Objectives:
- Be able to identify procurement requirements
- Be able to select suppliers
- Be able to buy products and/or services
28
Promote equality, diversity and inclusion in the workplace
Verified
Key Learning Objectives:
- Understand the organisational aspects of equality, diversity and inclusion in the workplace
- Understand the personal aspects of equality, diversity and inclusion in the workplace
- Be able to support equality, diversity and inclusion in the workplace
29
Provide leadership and direction for own area of responsibility
Verified
Key Learning Objectives:
- Understand own leadership strengths
- Be able to provide direction and set objectives in own area of responsibility
- Be able to evaluate own leadership performance
30
Resolve customers’ complaints
Verified
Key Learning Objectives:
- Understand the monitoring and resolution of customers’ complaints
- Be able to deal with customers’ complaints
31
Resolve customers’ problems
Verified
Key Learning Objectives:
- Understand the monitoring and resolution of customers’ problems
- Be able to deal with customers’ problems
32
Support remote or virtual teams
Verified
Key Learning Objectives:
- Be able to assess the support needed by remote or virtual teams
- Be able to support remote or virtual teams
Regulatory & Verification Details
- Qualification Number (QN)
- 603/4769/7
- Regulated Status
- Available to learners
- Awarding Body
- SFJ Awards
- Qualification Type
- Occupational Qualification
- Operational Start
- Jul 2019