TQUK
Level 2
QN: 603/2949/X
Curriculum Active
TQUK Level 2 Certificate in Principles of Business Administration (RQF)
Official qualification regulated by Ofqual, awarded by TQUK. Classified as a Vocationally-Related Qualification. Total guided learning hours: 459 hours.
Qualification Level
Level 2
Awarding Body
TQUK
Syllabus Units
18 Units
Guided Hours
459 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Exploring social media
Verified
Key Learning Objectives:
- Understand the opportunities and threats associated with using social media.2.
- Understand the application of social media.
2
Principles of business administrative tasks
Verified
Key Learning Objectives:
- Understand how mail should be dealt with.2.
- Understand services offered by reception.3.
- Understand how diary systems are managed.4.
- Understand how to organise an event.5.
- Understand finance relevant to administrators.
3
Principles of business document production and information management
Verified
Key Learning Objectives:
- Understand how to prepare business documents.2.
- Understand the distribution of business documents.3.
- Understand how information is managed in business organisations.
4
Principles of communication in a business environment
Verified
Key Learning Objectives:
- Understand the requirements of written and verbal business communication.
5
Principles of customer relationships
Verified
Key Learning Objectives:
- Understand customers and their needs.2.
- Understand an organisation’s responses to customer relationships.3.
- Understand the principles of customer relationship management.
6
Principles of developing working relationships with colleagues
Verified
Key Learning Objectives:
- Understand the principles of effective team working.2.
- Understand how to be a buddy to a colleague.
7
Principles of digital marketing
Verified
Key Learning Objectives:
- Understand the role of digital marketing.2.
- Understand the use of search engine optimisation (SEO).3.
- Understand the requirements of marketing research using the internet.4.
- Understand the uses of digital marketing devices and messages.5.
- Understand how to use digital technology for marketing purposes.
8
Principles of equality and diversity in the workplace
Verified
Key Learning Objectives:
- Understand the implications of equality legislation.2.
- Understand organisational standards and expectations for equality and diversity and context in the workplace.
9
Principles of marketing theory
Verified
Key Learning Objectives:
- Understand how to segment the market.2.
- Understand the value of marketing.3.
- Understand the principles of socially responsible marketing.
10
Principles of providing administrative services
Verified
Key Learning Objectives:
- Understand the organisation and administration of meetings.2.
- Understand the organisation of travel and accommodation.3.
- Understand how to manage diary systems.4.
- Understand how to use office equipment.5.
- Understand the use of mail services in a business context.6.
- Understand customer service in a business environment.
11
Principles of team leading
Verified
Key Learning Objectives:
- Understand leadership styles in organisations.2.
- Understand team dynamics.3.
- Understand techniques used to manage the work of teams.4.
- Understand the impact of change management within a team.5.
- Understand team motivation.
12
Store, retrieve and archive information
Verified
Key Learning Objectives:
- Understand information storage and retrieval.2.
- Be able to gather and store information.3.
- Be able to retrieve information.
13
Understand employer organisations
Verified
Key Learning Objectives:
- Understand organisational structures.2.
- Understand the organisational environment.
14
Understand how to prepare text
Verified
Key Learning Objectives:
- Understand how to use notes create text.2.
- Understand how to prepare text from recorded notes.
15
Understand how to provide administrative support for meetings
Verified
Key Learning Objectives:
- Understand the administration of meetings.2.
- Be able to make administrative preparations for meetings.3.
- Be able to support the administration of meetings.
16
Understand the safe use of online and social media platforms
Verified
Key Learning Objectives:
- Understand that information stored on personal computers and mobile devices must be safeguarded.2.
- Know how to select and use appropriate security methods to safeguard systems and data.3.
- Understand the threats to personal safety when using the Internet.4.
- Know how to protect their online devices against fraud and security attacks.5.
- Understand the implications of entering personal information onto social media networking sites.6.
- Understand legal measures that address the protection of data.
17
Understand the use of research in business
Verified
Key Learning Objectives:
- Understand the research process.2.
- Understand how to use research in business.
18
Understand working in a customer service environment
Verified
Key Learning Objectives:
- Know the importance of customer service
- Know the factors affecting customer service
- Know how to work in a customer service role
- Know how to refer customer queries and problems to others
Regulatory & Verification Details
- Qualification Number (QN)
- 603/2949/X
- Regulated Status
- Available to learners
- Awarding Body
- TQUK
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Mar 2018