TQUK
Level 2
QN: 603/2997/X
Curriculum Active
TQUK Level 2 Certificate in Principles of Team Leading (RQF)
Official qualification regulated by Ofqual, awarded by TQUK. Classified as a Other Vocational Qualification. Total guided learning hours: 238 hours.
Qualification Level
Level 2
Awarding Body
TQUK
Syllabus Units
11 Units
Guided Hours
238 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Health and safety procedures in the workplace
Verified
Key Learning Objectives:
- Know health and safety procedures in the workplace.
2
Principles of developing working relationships with colleagues
Verified
Key Learning Objectives:
- Understand the principles of effective team working.2.
- Understand how to be a buddy to a colleague.
3
Principles of equality and diversity in the workplace
Verified
Key Learning Objectives:
- Understand the implications of equality legislation.2.
- Understand organisational standards and expectations for equality and diversity and context in the workplace.
4
Principles of handling information and mail
Verified
Key Learning Objectives:
- Understand information storage and retrieval.2.
- Understand how to deal with mail.
5
Principles of managing performance and conflict in the workplace
Verified
Key Learning Objectives:
- Understand how to manage team performance.2.
- Understand how to manage underperformance in the workplace.3.
- Understand the principles of conflict management.
6
Principles of team leading
Verified
Key Learning Objectives:
- Understand leadership styles in organisations.2.
- Understand team dynamics.3.
- Understand techniques used to manage the work of teams.4.
- Understand the impact of change management within a team.5.
- Understand team motivation.
7
Understand business
Verified
Key Learning Objectives:
- Understand organisational structures.2.
- Understand the business environment.3.
- Understand the principles of business planning and finance within an organisation.4.
- Understand business reporting within an organisation.5.
- Understand the principles of management responsibilities and accountabilities within an organisation.
8
Understand customers
Verified
Key Learning Objectives:
- Understand different types of customers.2.
- Understand the value of customers and their loyalty.
9
Understand how to communicate work-related information
Verified
Key Learning Objectives:
- Understand the principles and techniques of work-related communication.2.
- Understand how to prepare for meetings.
10
Understand how to deliver customer service and resolve problems
Verified
Key Learning Objectives:
- Understand the delivery of customer service.2.
- Understand how customer service and a brand are related.3.
- Understand how to re
- solve customer service problems.
11
Understand how to develop and deliver a presentation
Verified
Key Learning Objectives:
- Understand how to develop a presentation.2.
- Understand the principles underpinning the delivery of presentations.
Regulatory & Verification Details
- Qualification Number (QN)
- 603/2997/X
- Regulated Status
- Available to learners
- Awarding Body
- TQUK
- Qualification Type
- Other Vocational Qualification
- Operational Start
- Mar 2018