TQUK
Level 2
QN: 603/2933/6
Curriculum Active
TQUK Level 2 Certificate in Understanding Retail Operations (RQF)
Official qualification regulated by Ofqual, awarded by TQUK. Classified as a Vocationally-Related Qualification. Total guided learning hours: 317 hours.
Qualification Level
Level 2
Awarding Body
TQUK
Syllabus Units
18 Units
Guided Hours
317 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
The principles of food safety for retail
Verified
Key Learning Objectives:
- Understand how individuals can take personal responsibility for food safety.2.
- Understand the importance of keeping him/herself clean and hygienic.3.
- Understand how to keep the working area clean and hygienic.4.
- Understand the importance of keeping products safe.
2
Underage sales prevention for retail and licensed premises
Verified
Key Learning Objectives:
- Know current legislation relating to the sale and purchase of age-restricted products.
- Know how to prevent unlawful sales of age-restricted products.
3
Understand how to deal with customer queries and complaints in a retail environment
Verified
Key Learning Objectives:
- Understand how resolving retail customer queries and complaints contributes to customer loyalty and confidence.2.
- Understand how to deal with customer queries in a retail environment.3.
- Understand how to deal with customer queries and complaints in a retail environment.
4
Understanding customer service in the retail sector
Verified
Key Learning Objectives:
- Understand the effect of customer service on retail business.2.
- Understand how retail businesses find out about customers’ needs and preferences.3.
- Understand the importance to a retail business of customer service standards, policies and procedures.4.
- Understand how customer complaints and problems are resolved in a retail business.
5
Understanding environmental sustainability in the retail sector
Verified
Key Learning Objectives:
- Understand the effect of climate change on the environment.2.
- Understand the relevance of climate change issues to the retail sector.3.
- Know the key environmental legislation which impacts on the retail sector.4.
- Understand how waste is managed within the retail sector.5.
- Understand energy conservation and how to reduce carbon emissions within the retail sector.6.
- Understand water conservation and the demand on water consumption.
6
Understanding how a retail business maintains health and safety on its premises
Verified
Key Learning Objectives:
- Know the main provisions of health and safety legislation in relation to a retail business.2.
- Know what actions to take in an emergency.3.
- Understand the employees’ responsibilities in reporting hazards and accidents that typically occur on the premises of a retail business.4.
- Understand safe handling, storage and disposal.5.
- Understand safe working practices.
7
Understanding how individuals and teams contribute to the effectiveness of a retail business
Verified
Key Learning Objectives:
- Know the employment rights and responsibilities of an employee and the employer.2.
- Understand the importance and characteristics of effective team work in retail business.3.
- Understand the impact of effective communication skills when working in a retail team.4.
- Understand how the roles and responsibilities of retail teams relate to the structure and function of organisations.5.
- Understand how to improve personal performance.
- Understand how personal performance contributes to business success.
8
Understanding how stocks of newspapers and magazines are controlled in retail outlets
Verified
Key Learning Objectives:
- Know the factors to consider when ordering and receiving newspapers and magazines.2.
- Understand the principles for displaying newspapers and magazines.3.
- Understand the stock control process for newspapers and magazines.
9
Understanding how the effectiveness of store operations can be improved
Verified
Key Learning Objectives:
- Understand the process of improving store operations.2.
- Understand how to communicate with and motivate those involved in bringing about change and improvement in store operations.3.
- Understand how the organisation and scheduling of staffing contributes to the effectiveness of store operations.
10
Understanding retail consumer law
Verified
Key Learning Objectives:
- Understand how consumer legislation protects the rights of customers.2.
- Know the main provisions for the protection of consumers from unfair trading practices.3.
- Know the main provisions of consumer credit legislation in relation to retail.4.
- Know the main provisions of data protection legislation in relation to retail.5.
- Know the main provisions of the law relating to the sale of licensed and age-restricted products.6.
- Understand the consequences for businesses and employees of contravening retail law.
11
Understanding security and loss prevention in a retail business
Verified
Key Learning Objectives:
- Know the range of security risks faced by a retail business.2.
- Understand the effect which crime has on a retail business and its staff.3.
- Know what actions can be taken to prevent crime in a retail business.4.
- Know how security incidents should be dealt with.
12
Understanding the control, receipt and storage of stock in a retail business
Verified
Key Learning Objectives:
- Understand the importance of having the right stock levels.2.
- Understand how goods are received on the premises of a retail business.3.
- Understand how stock should be stored to prevent damage or loss.
13
Understanding the fashion retail market
Verified
Key Learning Objectives:
- Understand the development of fashion retailing.2.
- Understand the different store formats offered by fashion retailers.3.
- Understand how current social and economic factors affect fashion retailers.4.
- Understand multi-channel retailing.
14
Understanding the handling of customer payments in a retail business
Verified
Key Learning Objectives:
- Know the methods of payment accepted from retail customers.2.
- Understand the risks involved in handling payments.3.
- Understand the cashier’s responsibility for providing service at the payment point.4.
- Understand the cashier’s responsibilities when processing age-restricted goods at the payment point.
15
Understanding the management of stock for customer orders in business to business services
Verified
Key Learning Objectives:
- Know how to order stock for business to business customers.2.
- Understand stock allocation and transfer in a business to business environment.3.
- Understand how to maintain stock records in a business to business environment.
16
Understanding the retail selling process
Verified
Key Learning Objectives:
- Understand the five steps of the selling model.2.
- Understand how questions are used to identify customers’ needs.3.
- Understand the benefits and uses of product knowledge.4.
- Understand how sales are closed.
17
Understanding the storage, monitoring and replenishment of fresh produce in a retail outlet
Verified
Key Learning Objectives:
- Understand the storage requirements of fresh produce.2.
- Understand how stock levels of fresh produce are monitored and maintained.3.
- Understand how the quality of fresh produce is monitored.
18
Understanding visual merchandising for retail business
Verified
Key Learning Objectives:
- Understand the importance window displays have in translating the retailer’s identity to the customer.2.
- Understand how events and props are used to promote merchandise in a retail environment.3.
- Understand how to plan and install window and store displays.4.
- Understand how floor layouts and product adjacencies maximise sales.5.
- Understand the importance of product preparation and handling.
Regulatory & Verification Details
- Qualification Number (QN)
- 603/2933/6
- Regulated Status
- Available to learners
- Awarding Body
- TQUK
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Mar 2018