TQUK
Level 2
QN: 603/3940/8
Curriculum Active
TQUK Level 2 Certificate in Working with Customers in Health and Social Care (RQF)
Official qualification regulated by Ofqual, awarded by TQUK. Classified as a Vocationally-Related Qualification. Total guided learning hours: 102 hours.
Qualification Level
Level 2
Awarding Body
TQUK
Syllabus Units
3 Units
Guided Hours
102 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Improving customer service
Verified
Key Learning Objectives:
- Understand how feedback can be used as a tool to improve services.2.
- Understand how to reflect on your own performance with the aim of improving your customer service skills.3.
- Understand how the health and social care environment can be modified to meet the needs of customers
2
Principles of working with customers in the Health and Social Care sector
Verified
Key Learning Objectives:
- Understand the principles of communication in the context of a health and social care setting
- Understand the importance of communication in relation to the customer in a health and social care setting
- Understand how team
- work plays a crucial role in meeting customers’ expectations in the context of health and social care.4.
- Understand relationships in the context of a health and social care
3
Understand customers in the health and social care sector
Verified
Key Learning Objectives:
- Understand customers that access health and social care services.2.
- Understand customer expectations.3.
- Understand how to take care of customers who demonstrate behaviour that challenges.
Regulatory & Verification Details
- Qualification Number (QN)
- 603/3940/8
- Regulated Status
- Available to learners
- Awarding Body
- TQUK
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jan 2019