TQUK
Level 3
QN: 603/3591/9
Curriculum Active
TQUK Level 3 Diploma for Team Leaders and Supervisors (RQF)
Official qualification regulated by Ofqual, awarded by TQUK. Classified as a Occupational Qualification. Total guided learning hours: 182 hours.
Qualification Level
Level 3
Awarding Body
TQUK
Syllabus Units
11 Units
Guided Hours
182 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Building relationships
Verified
Key Learning Objectives:
- Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict.2.
- Know how to facilitate cross team working to support delivery of organisational objectives.3.
- Be able to build trust with and across the team.4.
- Be able to input to discussions and provide feedback.5.
- Be able to identify and share good practice across teams.6.
- Be able to build and manage relationships with customers.
2
Communication
Verified
Key Learning Objectives:
- Understand different forms of communication and their application.2.
- Know how to communicate in different settings.3.
- Be able to communicate in different settings.4.
- Be able to use active listening and provide constructive feedback.
3
Decision making
Verified
Key Learning Objectives:
- Understand problem solving and decision making techniques.2.
- Understand how to analyse data to support decision making.3.
- Be able to use problem solving techniques to make decisions relating to delivery using information from the team and others.
4
Finance
Verified
Key Learning Objectives:
- Understand organisational governance and compliance, and how to deliver Value for Money.2.
- Know how to monitor budgets to ensure efficiencies and that costs do not overrun.3.
- Be able to apply organisational governance and compliance requirements to ensure effective budget controls.
5
Leading people
Verified
Key Learning Objectives:
- Understand leadership styles.2.
- Understand the benefits of coaching to support people and improve performance.3.
- Understand organisational cultures, equality, diversity and inclusion.4.
- Be able to communicate organisation strategy and team purpose.5.
- Be able to support development of the team and others through coaching, role modelling, values and behaviours.6.
- Be able to manage change.
6
Management of self
Verified
Key Learning Objectives:
- Understand techniques and tools to plan and prioritise activities
- Be able to create a personal development plan.3.
- Be able to use time management techniques to manage workload and pressure
7
Managing people
Verified
Key Learning Objectives:
- Understand people and team management models.2.
- Understand human resource systems and legal requirements.3.
- Understand performance management techniques
- Be able to build a high-performing team.5.
- Be able to set operational and personal goals and objectives and monitor progress.
8
Operational management
Verified
Key Learning Objectives:
- Understand how organisational strategy is developed.2.
- Know how to implement operational/team plans.3.
- Understand data management, and the use of different technologies in business.4.
- Be able to communicate organisational strategy.5.
- Be able to adapt to change.6.
- Be able to organise
- prioritise and allocate work, and effectively use resources.
- Be able to present and analyse data.
9
Professional Behaviours
Verified
Key Learning Objectives:
- Be able to take responsibility.2.
- Be able to demonstrate inclusive behaviour.3.
- Be able to demonstrate agile behaviour.4.
- Be able to demonstrate professionalism.
10
Project management
Verified
Key Learning Objectives:
- Understand project lifecycle.2.
- Understand the different roles on a project team.3.
- Be able to deliver against a project plan.
- Be able to ensure successful project delivery.
11
Self-awareness
Verified
Key Learning Objectives:
- Know how to be self-aware.2.
- Understand learning styles, feedback mechanisms and how to use emotional intelligence
- Be able to reflect on own performance and apply learning from feedback
Regulatory & Verification Details
- Qualification Number (QN)
- 603/3591/9
- Regulated Status
- Available to learners
- Awarding Body
- TQUK
- Qualification Type
- Occupational Qualification
- Operational Start
- Sept 2018