TQUK
Level 5
QN: 603/3593/2
Curriculum Active
TQUK Level 5 Diploma for Operations and Departmental Managers (RQF)
Official qualification regulated by Ofqual, awarded by TQUK. Classified as a Occupational Qualification. Total guided learning hours: 231 hours.
Qualification Level
Level 5
Awarding Body
TQUK
Syllabus Units
11 Units
Guided Hours
231 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Building working relationships
Verified
Key Learning Objectives:
- Understand approaches to partner, stakeholder and supplier relationship management.2.
- Know how to use collaborative working techniques to enable delivery.
- Know how to manage conflict at all levels.4.
- Be able to build trust using negotiation and influencing skills.5.
- Be able to identify and share good practice and work collaboratively with others.6.
- Be able to use specialist advice and support to deliver against plans.
2
Communication
Verified
Key Learning Objectives:
- Understand interpersonal skills and how to apply them.2.
- Understand different forms and techniques of communication and how they are used in the workplace.3.
- Be able to communicate effectively and be flexible in communication style.4.
- Be able to chair meetings and present using a range of media.5.
- Be able to use active listening, challenge and give constructive feedback.
3
Decision making
Verified
Key Learning Objectives:
- Understand problem solving and decision making techniques.2.
- Understand organisational values and ethics and their impact on decision making.3.
- Be able to undertake critical analysis and evaluation to support decision making.4.
- Be able to use effective problem solving techniques.
4
Finance
Verified
Key Learning Objectives:
- Understand business finance.2.
- Be able to monitor budgets and provide reports.
5
Leading people
Verified
Key Learning Objectives:
- Understand different leadership styles.2.
- Understand how to lead teams and manage team leaders.3.
- Know how to motivate and improve performance.4.
- Understand organisational cultures and diversity andtheir impact on leading and managing change.5.
- Know how to delegate effectively.6.
- Be able to communicate organisational vision and goals.7.
- Be able to enable and support development through coaching and mentoring.
- Be able to support the management of change within the organisation.
6
Management of self
Verified
Key Learning Objectives:
- Understand time management techniques and tools.2.
- Understand how to prioritise activities.3.
- Be able to create a personal development plan.4.
- Be able to use time management and prioritisationtechniques.
7
Managing people
Verified
Key Learning Objectives:
- Understand how to manage multiple teams and develop performance.2. Understandperformance management techniques and talent management models.3.
- Be able to manage talent and performance.4.
- Be able to develop, build and motivate teams.5.
- Be able to delegate and enable delivery through others.
8
Operational management
Verified
Key Learning Objectives:
- Understand operational management approaches and models.2.
- Understand business development tools and approaches to continuous improvement.3.
- Understand operational business planningtechniques.4.
- Understand management systems, processesand contingency planning
- Understand how to initiate and manage change.
- Understand data security and management, and the effective use of technology in an organisation.7.
- Be able to input into strategic planning and create plans in line with organisational objectives.8.
- Be able to support
- manage and communicate change by identifying barriers and overcoming them.9.
- Be able to demonstrate commercial awareness and identify and shape new opportunities.10.
- Be able to create and deliver operational plans.
- Be able to produce reports providing management information.
9
Professional Behaviours
Verified
Key Learning Objectives:
- Be able to take responsibility.2.
- Be able to demonstrate inclusive behaviour.3.
- Be able to demonstrate agile behaviour.4.
- Be able to demonstrate professionalism.
10
Project management
Verified
Key Learning Objectives:
- Know how to set up and manage a project.2.
- Understand approaches to risk management.3.
- Be able to plan
- organise and manage resources to deliver required outcomes.4.
- Be able to monitor progress of a project.5.
- Be able to use relevant project management tools.
11
Self-awareness
Verified
Key Learning Objectives:
- Understand impact of self on others.2.
- Understand emotional intelligence.3.
- Understand different learning and behaviour styles.4.
- Be able to reflect on own performance, working style and its impact on others
Regulatory & Verification Details
- Qualification Number (QN)
- 603/3593/2
- Regulated Status
- Available to learners
- Awarding Body
- TQUK
- Qualification Type
- Occupational Qualification
- Operational Start
- Sept 2018