VetSkill
Level 2
QN: 601/8672/0
Curriculum Active
VetSkill Level 2 Certificate for Veterinary Receptionists
Official qualification regulated by Ofqual, awarded by VetSkill. Classified as a Occupational Qualification. Total guided learning hours: 115 hours.
Qualification Level
Level 2
Awarding Body
VetSkill
Syllabus Units
5 Units
Guided Hours
115 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Assisting with the supply of veterinary products
Verified
Key Learning Objectives:
- Be able to order and receive veterinary medicinal products
- Be able to communicate with clients on veterinary and retail products
- Know how to advise clients who request veterinary procedures or therapies
2
Essentials of veterinary terminology
Verified
Key Learning Objectives:
- Understand the structure and meaning of medical word parts
- Know the meaning of terminology relating to animal form and function in a veterinary clinical practice
- Know the meaning of terminology relating to veterinary clinical practice
3
Maintenance of a veterinary reception area
Verified
Key Learning Objectives:
- Be able to maintain the reception desk and waiting area
- Be able to manage the waiting area
- Know how to interpret animal behaviour
- Understand how to support clients facing death of an animal
4
Principles and practice of veterinary reception
Verified
Key Learning Objectives:
- Understand how to communicate with clients and colleagues
- Be able to communicate effectively in a veterinary reception area
- Be able to advise clients of available veterinary services
- Be able to make appointments and maintain client records
- Be able to maintain business-related records in a veterinary practice
- Be able to process fees for veterinary services
5
Working safely in a veterinary practice
Verified
Key Learning Objectives:
- Know the hazards and risks in a veterinary practice
- Understand organisational and legal requirements for health and safety in a veterinary setting
- Be able to act upon hazards in a veterinary practice
Regulatory & Verification Details
- Qualification Number (QN)
- 601/8672/0
- Regulated Status
- Available to learners
- Awarding Body
- VetSkill
- Qualification Type
- Occupational Qualification
- Operational Start
- Mar 2016