VTCT Skills
Level 1
QN: 601/3046/5
Curriculum Active
VTCT Skills Level 1 Award in Introduction to Employment in Retail (RQF)
Official qualification regulated by Ofqual, awarded by VTCT Skills. Classified as a Other Life Skills Qualification. Total guided learning hours: 53 hours.
Qualification Level
Level 1
Awarding Body
VTCT Skills
Syllabus Units
4 Units
Guided Hours
53 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
VTCT Skills Level 1 Award in Introduction to Employment in Retail (RQF)
Understanding how a retail business maintains health, safety and security on its premises
Verified
Key Learning Objectives:
- Know the main provisions of health and safety legislation in relation to a retail business, Know how health and safety are maintained on the premises of a retail business, Know how cash and stock are kept secure on the premises of a retail business
2
VTCT Skills Level 1 Award in Introduction to Employment in Retail (RQF)
Understanding the retail selling process
Verified
Key Learning Objectives:
- Understand the selling process, Understand how to find out what the customer wants, Understand how product information can be used to promote sales
3
VTCT Skills Level 1 Award in Introduction to Employment in Retail (RQF)
Understanding customer service in the retail sector
Verified
Key Learning Objectives:
- Understand the importance of customer service to a retail business, Understand what gives customers a positive initial impression of a retail business and its staff, Understand how customer service is adapted to meet the needs of individual customers, Understand the importance of communication to the delivery of customer service, Understand a variety of customer complaints and problems
4
VTCT Skills Level 1 Award in Introduction to Employment in Retail (RQF)
Understanding the business of retail
Verified
Key Learning Objectives:
- Understand how retail outlets differ in size and type, Understand the range of retail occupations, Understand the retail supply chain, Understand the contribution which the retail sector makes to the economy of the United Kingdom, Understand how customers’ concerns influence the products and services offered by retailers
Regulatory & Verification Details
- Qualification Number (QN)
- 601/3046/5
- Regulated Status
- Available to learners
- Awarding Body
- VTCT Skills
- Qualification Type
- Other Life Skills Qualification
- Operational Start
- May 2014