VTCT Skills
Level 1
QN: 600/0044/2
Curriculum Active
VTCT Skills Level 1 Award in Principles of Customer Service (RQF)
Official qualification regulated by Ofqual, awarded by VTCT Skills. Classified as a Other Life Skills Qualification. Total guided learning hours: 47 hours.
Qualification Level
Level 1
Awarding Body
VTCT Skills
Syllabus Units
1 Units
Guided Hours
47 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
VTCT Skills Level 1 Award in Principles of Customer Service (RQF)
Principles of Customer Service
Verified
Key Learning Objectives:
- Identify the key elements of good customer service
- Describe different communication methods used in customer interactions
- Outline organisational procedures for delivering customer service
- Demonstrate effective techniques for handling customer queries
- Explain steps to resolve common customer problems and complaints
Regulatory & Verification Details
- Qualification Number (QN)
- 600/0044/2
- Regulated Status
- Available to learners
- Awarding Body
- VTCT Skills
- Qualification Type
- Other Life Skills Qualification
- Operational Start
- Dec 2010