VTCT Skills
Level 1
QN: 500/6901/9
Curriculum Active
VTCT Skills Level 1 Award in Retail Knowledge
Official qualification regulated by Ofqual, awarded by VTCT Skills. Classified as a Vocationally-Related Qualification. Total guided learning hours: 79 hours.
Qualification Level
Level 1
Awarding Body
VTCT Skills
Syllabus Units
6 Units
Guided Hours
79 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Understanding customer service in the retail sector
Verified
Key Learning Objectives:
- Understand the importance of customer service to a retail business
- Understand what gives customers a positive initial impression of a retail business and its staff
- Understand how customer service is adapted to meet the needs of individual customers
- Understand the importance of communication to the delivery of customer service
- Understand a variety of customer complaints and problems
2
Understanding how a retail business maintains health, safety and security on its premises
Verified
Key Learning Objectives:
- Know the main provisions of health and safety legislation in relation to a retail business
- Know how health and safety are maintained on the premises of a retail business
- Know how cash and stock are kept secure on the premises of a retail business
3
Understanding how individuals and teams contribute to the effectiveness of a retail business
Verified
Key Learning Objectives:
- Know the key employment rights and responsibilities of employees and the employer
- Know the characteristics of effective team working in retail business
- Understand a range of activities for improving own skills and performance
4
Understanding the business of retail
Verified
Key Learning Objectives:
- Understand how retail outlets differ in size and type
- Understand the range of retail occupations
- Understand the retail supply chain
- Understand the contribution which the retail sector makes to the economy of the United Kingdom
- Understand how customers’ concerns influence the products and services offered by retailers
5
Understanding the control, handling and replenishment of stock in a retail business
Verified
Key Learning Objectives:
- Understand the principles of stock control
- Understand how to move, handle and store stock
- Understand procedures for replenishing stock
6
Understanding the retail selling process
Verified
Key Learning Objectives:
- Understand the selling process
- Understand how to find out what the customer wants
- Understand how product information can be used to promote sales
7
VTCT Skills Level 1 Award in Retail Knowledge
Understanding customer service in the retail sector
Verified
Key Learning Objectives:
- Understand the importance of customer service to a retail business, Understand what gives customers a positive initial impression of a retail business and its staff, Understand how customer service is adapted to meet the needs of individual customers, Understand the importance of communication to the delivery of customer service, Understand a variety of customer complaints and problems
8
VTCT Skills Level 1 Award in Retail Knowledge
Understanding how a retail business maintains health, safety and security on its premises
Verified
Key Learning Objectives:
- Know the main provisions of health and safety legislation in relation to a retail business, Know how health and safety are maintained on the premises of a retail business, Know how cash and stock are kept secure on the premises of a retail business
9
VTCT Skills Level 1 Award in Retail Knowledge
Understanding how individuals and teams contribute to the effectiveness of a retail business
Verified
Key Learning Objectives:
- Identify key employment rights and responsibilities of employees and employers in a retail context
- Describe the characteristics of effective team working in a retail business
- Explain how individual and team contributions impact retail business effectiveness
- Identify activities for improving own skills and performance in a retail role
10
VTCT Skills Level 1 Award in Retail Knowledge
Understanding the business of retail
Verified
Key Learning Objectives:
- Understand how retail outlets differ in size and type, Understand the range of retail occupations, Understand the retail supply chain, Understand the contribution which the retail sector makes to the economy of the United Kingdom, Understand how customers’ concerns influence the products and services offered by retailers
11
VTCT Skills Level 1 Award in Retail Knowledge
Understanding the control, handling and replenishment of stock in a retail business
Verified
Key Learning Objectives:
- Understand the principles of stock control, Understand how to move, handle and store stock, Understand procedures for replenishing stock
12
VTCT Skills Level 1 Award in Retail Knowledge
Understanding the retail selling process
Verified
Key Learning Objectives:
- Understand the selling process, Understand how to find out what the customer wants, Understand how product information can be used to promote sales
Regulatory & Verification Details
- Qualification Number (QN)
- 500/6901/9
- Regulated Status
- Available to learners
- Awarding Body
- VTCT Skills
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2009
- Operational End
- Jul 2026