VTCT Skills
Level 2
QN: 500/6943/3
Curriculum Active
VTCT Skills Level 2 Certificate in Retail Knowledge
Official qualification regulated by Ofqual, awarded by VTCT Skills. Classified as a Vocationally-Related Qualification. Total guided learning hours: 425 hours.
Qualification Level
Level 2
Awarding Body
VTCT Skills
Syllabus Units
18 Units
Guided Hours
425 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Understanding customer service in the retail sector
Verified
Key Learning Objectives:
- Understand the effect of customer service on retail business
- Understand how retail businesses find out about customers’ needs and preferences
- Understand the importance to a retail business of customer service standards, policies and procedures
- Understand how customer complaints and problems are resolved in a retail business
2
Understanding fashion retail personal shopping and styling
Verified
Key Learning Objectives:
- Understand the role of personal shopping within fashion retail
- Understand how clothing and accessories are chosen to suit different body shapes
- Understand styling principles used to style different customers and their needs
3
Understanding fashion trends and forecasting
Verified
Key Learning Objectives:
- Know the ways in which fashion trends are analysed, predicted and developed
- Understand contemporary influences on fashion trends
- Know how to present a forecast in fashion trends
4
Understanding how a retail business maintains health and safety on its premises
Verified
Key Learning Objectives:
- Know the main provisions of health and safety legislation in relation to a retail business
- Know what actions to take in an emergency
- Understand the employees’ responsibilities in reporting hazards and accidents that typically occur on the premises of a retail business
- Understand safe handling, storage and disposal
- Understand safe working practices
5
Understanding how individuals and teams contribute to the effectiveness of a retail business
Verified
Key Learning Objectives:
- Know the employment rights and responsibilities of an employee and the employer
- Understand the importance and characteristics of effective team work in retail business
- Understand the impact of effective communication skills when working in a retail team
- Understand how the roles and responsibilities of retail teams relate to the structure and function of organisations
- Understand how to improve personal performance
- Understand how personal performance contributes to business success
6
Understanding how the effectiveness of store operations can be improved
Verified
Key Learning Objectives:
- Understand the process of improving store operations
- Understand how to communicate with and motivate those involved in bringing about change and improvement in store operations
- Understand how the organisation and scheduling of staffing contributes to the effectiveness of store operations
7
Understanding retail consumer law
Verified
Key Learning Objectives:
- Understand how consumer legislation protects the rights of customers
- Know the main provisions for the protection of consumers from unfair trading practices
- Know the main provisions of consumer credit legislation in relation to retail
- Know the main provisions of data protection legislation in relation to retail
- Know the main provisions of the law relating to the sale of licensed and age-restricted products
- Understand the consequences for businesses and employees of contravening retail law
8
Understanding security and loss prevention in a retail business
Verified
Key Learning Objectives:
- Know the range of security risks faced by a retail business
- Understand the effect which crime has on a retail business and its staff
- Know what actions can be taken to prevent crime in a retail business
- Know how security incidents should be dealt with
9
Understanding the control, receipt and storage of stock in a retail business
Verified
Key Learning Objectives:
- Understand the importance of having the right stock levels
- Understand how goods are received on the premises of a retail business
- Understand how stock should be stored to prevent damage or loss
10
Understanding the fashion retail market
Verified
Key Learning Objectives:
- Understand the development of fashion retailing
- Understand the different store formats offered by fashion retailers
- Understand how current social and economic factors affect fashion retailers
- Understand multi-channel retailing
11
Understanding the handling of customer payments in a retail business
Verified
Key Learning Objectives:
- Know the methods of payment accepted from retail customers
- Understand the risks involved in handling payments
- Understand the cashier’s responsibility for providing service at the payment point
- Understand the cashier’s responsibilities when processing age-restricted goods at the payment point
12
Understanding the retail sale of beauty products
Verified
Key Learning Objectives:
- Understand the differences between the mass and luxury retail beauty markets
- Understand the importance of branding in the retail beauty market
- Understand how promotional campaigns contribute to the sale of beauty products
13
Understanding the retail sale of cosmetics
Verified
Key Learning Objectives:
- Understand customers’ requirements for cosmetics for different purposes and occasions
- Understand the factors to take into account when deciding whether to apply cosmetics to a customer
- Understand the importance of product knowledge to the beauty consultant’s role
- Know the techniques used to demonstrate cosmetics
14
Understanding the retail sale of nail care products
Verified
Key Learning Objectives:
- Understand the characteristics of nail structures and disorders
- Understand corrective products and treatments for nails, cuticles and the skin of the hands
- Understand how to use product knowledge to select the right products
- Understand how to prepare and conduct a nail care treatment
- Understand how to promote a range of aftercare treatments and products to the customer
15
Understanding the retail sale of perfumery products
Verified
Key Learning Objectives:
- Understand the composition and historical development of perfumes
- Understand what types of perfumery products are available
- Understand how to help customers to choose perfumery products
16
Understanding the retail sale of skin care products
Verified
Key Learning Objectives:
- Understand the basic composition and structure of the skin
- Understand skin care products and the selection of products to suit the customer’s skin type
- Understand how to help customers to choose skin care products
17
Understanding the retail selling process
Verified
Key Learning Objectives:
- Understand the five steps of the selling model
- Understand how questions are used to identify customers’ needs
- Understand the benefits and uses of product knowledge
- Understand how sales are closed
18
Understanding visual merchandising for retail business
Verified
Key Learning Objectives:
- Understand the importance window displays have in translating the retailer’s identity to the customer
- Understand how events and props are used to promote merchandise in a retail environment
- Understand how to plan and install window and store displays
- Understand how floor layouts and product adjacencies maximise sales
- Understand the importance of product preparation and handling
Regulatory & Verification Details
- Qualification Number (QN)
- 500/6943/3
- Regulated Status
- Available to learners
- Awarding Body
- VTCT Skills
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2009