VTCT Skills
Level 2
QN: 601/3449/5
Curriculum Active
VTCT Skills Level 2 NVQ Certificate in Recruitment Resourcing (RQF)
Official qualification regulated by Ofqual, awarded by VTCT Skills. Classified as a Occupational Qualification. Total guided learning hours: 288 hours.
Qualification Level
Level 2
Awarding Body
VTCT Skills
Syllabus Units
19 Units
Guided Hours
288 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Building and maintaining relationships with candidates
Verified
Key Learning Objectives:
- Be able to build long term relationships with candidates
- Be able to maintain on-going and post-placement relationships
2
Contributing to the development of a recruitment resourcing plan
Verified
Key Learning Objectives:
- Be able to support the client to meet their recruitment needs
- Be able to contribute to the overall development of a recruitment resourcing plan
3
Deliver customer service
Verified
Key Learning Objectives:
- Understand customer service delivery
- Understand the relationship between customer service and a brand
- Be able to prepare to deal with customers
- Be able to provide customer service
- Be able to support improvements to customer service delivery
4
Deliver customer service to challenging customers
Verified
Key Learning Objectives:
- Understand the delivery of customer service to challenging customers
- Be able to deal with challenging customers
5
Develop working relationships with colleagues
Verified
Key Learning Objectives:
- Understand the principles of effective team working
- Be able to maintain effective working relationships with colleagues
- Be able to collaborate with colleagues to re
- solve problems
6
Exceed customer expectations
Verified
Key Learning Objectives:
- Understand how to exceed customer expectations
- Be able to exceed customer expectations
7
Generating and qualifying sales leads
Verified
Key Learning Objectives:
- Understand the practices, legislation, regulation and codes of practice that relate to generating and qualifying sales leads
- Understand the process of generating and qualifying sales leads
- Be able to prospect for customers
8
Identifying client recruitment requirements
Verified
Key Learning Objectives:
- Know how to identify clients’ recruitment requirements
- Be able to establish role requirements
- Be able to provide information to confirm recruitment arrangements with clients
9
Make telephone calls to customers
Verified
Key Learning Objectives:
- Understand how to make telephone calls to customers
- Be able to plan telephone calls to customers
- Be able to make telephone calls to customers
10
Manage diary systems
Verified
Key Learning Objectives:
- Understand the management of diary systems
- Be able to manage diary systems
11
Manage personal performance and development
Verified
Key Learning Objectives:
- Be able to manage personal performance
- Be able to manage their own time and workload
- Be able to identify their own development needs
- Be able to fulfil a personal development plan
12
Pre-selecting candidates
Verified
Key Learning Objectives:
- Be able to pre-select candidates
- Be able to present pre-selected candidates
13
Preparing and delivering a sales demonstration
Verified
Key Learning Objectives:
- Understand how to prepare and deliver a sales demonstration
- Be able to prepare for a sales demonstration
- Be able to deliver a sales demonstration
- Be able to evaluate the sales demonstration
14
Researching candidates for recruitment purposes
Verified
Key Learning Objectives:
- Understand how to search for candidate information for recruitment purposes
- Be able to search for candidate information for recruitment purposes
15
Researching candidates through social media networking
Verified
Key Learning Objectives:
- Understand the benefits and risks of using social media networking to conduct a candidate search
- Understand how social media networks are used
- Be able to create a social networking profile
- Be able to create a social media group or net
- work to attract candidates
16
Resolve customer service problems
Verified
Key Learning Objectives:
- Understand the resolution of customer service problems
- Be able to re
- solve customer service problems
- Be able to manage unresolved customer service problems
17
Selling face to face
Verified
Key Learning Objectives:
- Understand how to sell to customers face to face
- Be able to prepare for the sale
- Be able to conduct a face to face sales meeting with the customer
- Be able to deal with sales objections during face to face sales situations
- Be able to close the sale
18
Support the recruitment processes
Verified
Key Learning Objectives:
- Be able to administer tasks within the recruitment process
- Be able to administer the selection process
- Be able to ensure compliance with the recruitment process
19
Using Client Relationship Management systems for recruitment purposes
Verified
Key Learning Objectives:
- Understand the principles of Client Relationship Management (CRM) for recruitment purposes
- Be able to administer a candidate database
- Be able to store, retrieve and archive candidate information
- Be able to use a CRM system to match candidates to meet client requirements
Regulatory & Verification Details
- Qualification Number (QN)
- 601/3449/5
- Regulated Status
- Available to learners
- Awarding Body
- VTCT Skills
- Qualification Type
- Occupational Qualification
- Operational Start
- Jul 2014