VTCT Skills
Level 3
QN: 603/3137/9
Curriculum Active
VTCT Skills Level 3 Diploma in Administrative Operations (RQF)
Official qualification regulated by Ofqual, awarded by VTCT Skills. Classified as a Occupational Qualification. Total guided learning hours: 370 hours.
Qualification Level
Level 3
Awarding Body
VTCT Skills
Syllabus Units
11 Units
Guided Hours
370 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Carry out and identify improvements to business administrative activities
Verified
Key Learning Objectives:
- Complete tasks to meet agreed requirements
- Maintain and continuously improve personal and professional competence
- Review administrative processes and make suggestions for improvementsShare administrative best practice across the organisation
- Apply problem-solving skills to re
- solve challenging or complex administrative complaints
2
Make decisions to improve business administrative performance
Verified
Key Learning Objectives:
- Understand the business decision-making processMake effective decisions based on sound reasoning
3
Plan, organise and carry out business administrative activities
Verified
Key Learning Objectives:
- Take responsibility for initiating and completing administrative tasks to successfully meet targetsMake suggestions for improvements to working practice
- Manage resources to carry out business administrative activitiesPromote a culture of environmental awareness
- Organise and lead meetings and events
- Organise and manage business travel or accommodation
4
Produce records, reports and documents to carry out business administrative activities
Verified
Key Learning Objectives:
- Understand how to prepare business records, reports and documents
- Produce business records, reports and documentsCoach others in the production of business records, reports and documents
- Maintain records and files to carry out business administrative activities
5
Project management
Verified
Key Learning Objectives:
- Use relevant project management principles and tools to scope and plan a project
- Plan required resources to successfully deliver projectsLead and support projects
6
Understand administrative legislation, regulations and internal policies
Verified
Key Learning Objectives:
- Know the laws, regulations and internal policies that impact on administrative activities
7
Understand how to apply and administer business fundamentals and processes
Verified
Key Learning Objectives:
- Know how to apply and administer business principles and processes
8
Understand the organisation and stakeholders
Verified
Key Learning Objectives:
- Understand the organisation
- Understand the stakeholders
9
Use business computer applications to carry out business administrative activities
Verified
Key Learning Objectives:
- Understand the need for computer safety and security practices when carrying out business administrative activities
- Use software packages and IT systems to carry out business administrative activities
10
Use effective communication to carry out business administrative activities
Verified
Key Learning Objectives:
- Communicate effectively through communication channels
- Apply social media solutions to carry out business administrative activitiesRepresent the organisation or department
11
Use interpersonal skills to effectively carry out business administrative activities
Verified
Key Learning Objectives:
- Build and maintain positive relationships within own team and across the organisationInfluence and challenge business administrative performanceChampion business administrative activities
Regulatory & Verification Details
- Qualification Number (QN)
- 603/3137/9
- Regulated Status
- Available to learners
- Awarding Body
- VTCT Skills
- Qualification Type
- Occupational Qualification
- Operational Start
- Apr 2018