YMCA
Level 3
QN: 603/4856/2
Curriculum Active
YMCA Level 3 Certificate in Leadership, Management and Customer Service in Sport and Active Leisure
Official qualification regulated by Ofqual, awarded by YMCA. Classified as a Occupational Qualification. Total guided learning hours: 94 hours.
Qualification Level
Level 3
Awarding Body
YMCA
Syllabus Units
3 Units
Guided Hours
94 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Customer service in sport and active leisure
Verified
Key Learning Objectives:
- 1 Understand the principles and benefits of providing good customer service in sport and active leisure2 Be able to provide good customer service in sport and active leisure
2
Principles of leadership and management
Verified
Key Learning Objectives:
- Understand the principles of effective decision making
- Understand leadership styles and models
- Understand the role, functions and processes of management
- Understand performance measurement
3
Promoting customer care in active leisure
Verified
Key Learning Objectives:
- Understand customer care in active leisure
- Understand how to respond to customer problems in active leisure
- Understand the role of monitoring and evaluation in relation to customer care
- Be able to show how an active leisure organisation can deliver and improve customer care
Regulatory & Verification Details
- Qualification Number (QN)
- 603/4856/2
- Regulated Status
- Available to learners
- Awarding Body
- YMCA
- Qualification Type
- Occupational Qualification
- Operational Start
- Jul 2019