YMCA
Level 3
QN: 603/7363/5
Curriculum Active
YMCA Level 3 Certificate in Spectator Safety Supervision
Official qualification regulated by Ofqual, awarded by YMCA. Classified as a Occupational Qualification. Total guided learning hours: 222 hours.
Qualification Level
Level 3
Awarding Body
YMCA
Syllabus Units
10 Units
Guided Hours
222 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Deal with incidents at spectator events
Verified
Key Learning Objectives:
- Understand how to deal with incidents at spectator events
- Be able to deal with incidents at spectator events
2
Develop and sustain productive working relationships with colleagues and stakeholders
Verified
Key Learning Objectives:
- Understand how to work with colleagues and stakeholders
- Understand how to monitor and review relationships with colleagues and stakeholders
- Understand how to deal with conflict of interest in relation to colleagues and stakeholders
- Be able to establish and monitor working relationships with colleagues and stakeholders
- Be able to work with colleagues and stakeholders
3
Develop your knowledge, skills and competence
Verified
Key Learning Objectives:
- Know how to develop knowledge and competence
- Be able to develop knowledge and competence
4
Help to manage and resolve conflicts
Verified
Key Learning Objectives:
- Understand how to control the entry, exit and movement of people at events
- Understand how to follow procedures to re
- solve conflict situations
- Be able to engage with client groups in conflict situations
- Be able to follow procedures to re
5
Manage and maintain stewarding in designated areas
Verified
Key Learning Objectives:
- Know how to manage and maintain stewarding in the designated area
- Know how to debrief stewards and check venue and equipment
- Be able to manage and maintain stewarding in the designated area
- Be able to debrief stewards and check venue and equipment
6
Manage information for action and decision making for spectator events
Verified
Key Learning Objectives:
- Know how to gather required information
- Know how to analyse information to support decision-making
- Know how to inform and advise others
- Be able to gather required information
- Be able to analyse information to support decision-making
- Be able to inform and advise others
7
Manage resources for safety and security at spectator events
Verified
Key Learning Objectives:
- Understand how to plan the use of resources
- Understand how to obtain resources
- Understand how to ensure the availability of resources
- Understand how to monitor the use of resources
- Plan the use of resources
- Obtain resources
- Ensure the availability of resources
- Monitor the use of resources
8
Manage the efficient use of resources
Verified
Key Learning Objectives:
- Know how to manage the use of resources
- Be able to manage the use of resources
9
Monitor and solve customer service problems
Verified
Key Learning Objectives:
- Understand how to monitor and solve customer service problems
- Be able to solve immediate customer service problems
- Be able to identify repeated customer service problems and options for solving them
- Be able to take action to avoid the repetition of customer service problems
10
Prepare stewards and venues for spectator events
Verified
Key Learning Objectives:
- Know how to assign responsibilities to stewards
- Know how to brief stewards on arrangements for events
- Know how to check the venue before events
- Be able to assign responsibilities to stewards
- Be able to brief stewards on arrangements for events
- Be able to check the venue before events
Regulatory & Verification Details
- Qualification Number (QN)
- 603/7363/5
- Regulated Status
- Available to learners
- Awarding Body
- YMCA
- Qualification Type
- Occupational Qualification
- Operational Start
- May 2021