Accounting & Finance

SFJ Awards Level 3 Award in Dealing with Particularly Vulnerable Consumer Debtors

This element focuses on the specialist knowledge required to deal fairly and sensitively with consumer debtors who are particularly vulnerable, including those with mental health problems. It covers the definitions of vulnerability, the roles and responsibilities of debt collectors, regulatory frameworks such as the OFT, and practical communication skills. Learners will understand how to apply organisational policies and external guidance, like the Debt and Mental Health Evidence Form, to ensure ethical and compliant debt recovery practices.

Dealing with particularly vulnerable consumer debtors