Animal Care & Veterinary

    Skills and Education Group Awards
    Vocational

    Specification: 500/6738/2

    The SKILLS-AND-EDUCATION-GROUP-AWARDS Vocational Animal Care & Veterinary specification covers 134 topics with 155 learning objectives (500/6738/2). Use the topic browser below to explore subtopics, exam tips, common mistakes, and key terminology for each area of the course.

    This subject will help you develop key knowledge and skills required for exam success.

    134

    Units

    155

    Learning Outcomes

    449

    Assessment Guidance

    509

    Key Skills

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    Key Features

    • Master key concepts
    • Develop exam technique
    • Apply knowledge effectively

    Common Exam Mistakes

    Pitfalls to avoid in your exams

    • •Failing to verify delivery quantities against the invoice before signing, leading to stock shortages or overages unnoticed.
    • •Storing animal feeds directly on the floor or against walls, ignoring pest control and ventilation requirements.
    • •Not checking storage conditions regularly (e.g., ignoring that a freezer door was left ajar overnight), resulting in spoiled veterinary supplies.
    • •Confusing the housing requirements of different species, such as assuming all animals can be kept in the same type of shelter.
    • •Overlooking the importance of secure enclosures, focusing only on shelter from weather without addressing escape or predator risks.
    • •Failing to mention the need for regular maintenance checks to ensure housing remains safe and structurally sound.
    • •Underestimating the weight of supplies, leading to overexertion, poor posture, or attempting to lift loads that require mechanical assistance.
    • •Blocking doorways, gateways, or escape routes with transport equipment, which can impede emergency access or animal movement.

    Top Examiner Tips

    Expert advice for exam success

    • •In your portfolio, include witness statements and photos showing you personally monitoring temperature logs and correcting deviations.
    • •When completing written assignments, always link your stock control decisions to animal welfare outcomes (e.g., ‘I disposed of this bag of feed because mould could cause respiratory issues in rabbits’).
    • •Use a variety of evidence: delivery checklists, annotated photos of organized store rooms, and records of staff briefings about handling fragile or hazardous items.
    • •Use correct terminology when naming housing types, such as 'poultry coop' rather than 'bird house', to demonstrate professional knowledge.
    • •Always relate safety and security features back to specific animal needs, for example, explaining how strong fencing prevents escape and protects from predators.
    • •When describing why housing must be safe and secure, mention both physical security and environmental control (e.g., ventilation, temperature regulation) to show comprehensive understanding.
    • •During practical assessments, always perform a visual check of the transport route before moving the load, and clearly state what you are looking for, such as obstacles, wet patches, or animal presence.
    • •Verbally explain your actions as you work, for example, narrating your manual handling technique or why you chose a particular piece of equipment, to demonstrate underpinning knowledge.

    Qualification Units

    134 units

    How this qualification is graded

    Vocational qualifications are marked against criteria, not an exam percentage. Each unit is assessed across three bands - build up from Pass by applying your knowledge to realistic workplace scenarios.

    Pass

    Accurately describe and explain the core knowledge for the unit and link it to the given scenario.

    Merit

    Apply and analyse that knowledge in detail, showing why it matters in the workplace context.

    Distinction

    Evaluate and justify decisions, weigh up alternatives and make well-reasoned professional recommendations.

    Organise the receipt and storage of goods in a retail environment

    This sub-topic focuses on the systematic organisation of receiving, checking, and storing deliveries in an animal care retail setting, ensuring goods such as feed, medication, and equipment are handled safely to maintain quality and comply with welfare standards. It equips learners with the skills to delegate tasks, inspect stock for damage or discrepancies, and uphold storage conditions (e.g., temperature control) specific to animal products. Mastery of these procedures minimises loss, protects animal health, and ensures legal compliance in a working retail environment.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Recognise farm animal housing

    This subtopic introduces learners to the various types of housing used for farm animals such as cattle, sheep, pigs and poultry. It covers the key features of housing designs and the critical importance of maintaining a safe and secure environment to protect animal welfare, prevent escapes, and safeguard from predators or adverse weather. Understanding these principles is essential for anyone working in animal care to ensure the health and wellbeing of livestock.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes6 guidance points

    Principles of transporting supplies of physical resources within the work area

    This subtopic focuses on the safe and efficient handling of physical resources such as feed, bedding, tools, and waste within a farm animal care environment. Learners must demonstrate the ability to load, unload, and transport these supplies using appropriate manual handling techniques and equipment, while minimising risks to themselves, animals, and others. Understanding these principles is essential for maintaining a safe, hygienic, and organised workplace, ensuring that resources are moved without causing injury or disruption to animal care routines.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes7 guidance points

    Provide budgetary information for the animal’s role for audio-visual requirements

    This subtopic focuses on the skills and knowledge required to accurately cost and present budgetary information for the use of animals in audio-visual productions. Learners will understand the key financial considerations such as handler fees, transport, accommodation, insurance, and contingency planning, ensuring that budgets are both realistic and comprehensive. Mastery of this competency is essential for professional animal coordinators in the film and television industry, as accurate budgeting directly impacts production viability and animal welfare compliance.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes5 guidance points

    Establish animals in a new environment

    This element focuses on the processes and considerations involved in safely introducing animals to unfamiliar surroundings, ensuring their welfare is prioritized. Learners must demonstrate practical competence in assessing new environments for hazards, implementing health and safety protocols, and maintaining accurate records of animal transfers and acclimatization. Understanding relevant legislation and environmental good practice is essential to minimize stress and promote the animal's physical and psychological well-being during transition.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Implement individual training programmes for animals

    This element focuses on the practical application of designing and delivering bespoke training programmes tailored to individual animals, integrating behaviour modification techniques with robust health and safety protocols. Learners will master the implementation of structured training sessions, risk assessment, and legislative compliance to ensure animal welfare and handler safety in work-based environments.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Co-ordinate the care of animals that have strayed been abused, harmed or abandoned

    This element focuses on the coordination of multi-agency care for vulnerable animals, encompassing immediate rescue, veterinary triage, behavioral assessment, and legal compliance under animal welfare legislation. Learners develop practical skills to develop and implement rehabilitation plans, ensuring ethical decision-making and effective resource allocation to maximize animal welfare outcomes.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes5 guidance points

    Plan the care of animals in entertainment and education

    This subtopic develops the ability to devise and implement comprehensive care plans for animals used in entertainment and educational settings, such as zoos, schools, and live shows, ensuring their physical and psychological well-being while meeting legal and ethical standards. It covers species-specific husbandry, environmental enrichment, health monitoring, and risk assessment, all aligned with the Animal Welfare Act 2006 and relevant health and safety legislation. Practical application involves creating daily, weekly, and long-term care schedules that balance educational or performance demands with the animal's natural behaviours.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Controls for Customer Payments

    This subtopic examines the financial aspects of managing customer payments within animal care businesses, such as veterinary practices or pet care services. It explores how outstanding debts impact business viability, the various methods available to control credit, strategies to minimize debt, and the legal regulations governing credit control to ensure ethical and effective financial management.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Check what Customers Need from the Business

    This subtopic focuses on identifying and understanding customer requirements within the animal care sector by conducting targeted market research. Learners will explore techniques for gathering data on client expectations, such as service preferences for grooming, boarding, or veterinary care, and analyse how these insights drive business strategy and operational decisions.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Assist with the movement of animals

    This subtopic focuses on the safe and effective handling of farm animals during movement and transportation. Learners will develop practical skills in moving animals calmly and correctly, using appropriate handling aids and techniques. They will also learn to assist with loading and unloading animals for transport, ensuring animal welfare and compliance with safety regulations.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes8 guidance points

    Promote, monitor and maintain health, safety and security of the workplace

    This subtopic focuses on the practical application of health, safety and security protocols specific to animal care environments, including the monitoring of work areas, promotion of safe working cultures, and effective response to health emergencies. Learners must demonstrate an understanding of relevant legislation and record-keeping requirements, and apply these to real workplace scenarios to ensure compliance and the welfare of both animals and staff.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Bed down farm animals

    This element focuses on the essential practice of providing clean, dry bedding for farm animals to maintain their comfort, health, and welfare. Learners will explore how appropriate bedding reduces the risk of disease, prevents injuries, and supports natural resting behaviours, which is critical for meeting animal welfare standards and legislative requirements.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes6 guidance points

    Manage the work of volunteers

    This element focuses on the coordination and supervision of volunteers within animal care settings, ensuring their efforts are effectively planned, resourced, and led to meet organisational and animal welfare standards. Learners develop skills in allocating tasks, providing constructive feedback, and maintaining accurate records, while embedding health and safety and environmental good practice throughout volunteer management.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes9 guidance points

    Move a farm animal

    This subtopic focuses on the practical skill of safely and humanely moving a farm animal, such as a sheep, goat, or calf, from one area to another. Learners must understand animal behaviour, correct handling techniques, and the importance of maintaining both handler safety and animal welfare throughout the process, which is fundamental to routine husbandry and veterinary care.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes8 guidance points

    Evaluate and improve training programmes which enable animals to achieve specific objectives

    This element focuses on the systematic evaluation of animal training programmes to determine their effectiveness in meeting predefined behavioural or performance objectives. Learners must demonstrate the ability to critically assess programme design, implementation, and outcomes, then apply evidence-based improvements to enhance animal welfare and training efficacy. Practical application includes collecting and analysing data on animal progress, adjusting techniques based on species-specific needs, and documenting refinements to ensure ethical, goal-oriented training.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Sell over the counter medicines and treatments for the care of animals

    This subtopic equips learners with the knowledge and skills to responsibly sell over-the-counter (OTC) animal medicines and treatments, ensuring compliance with the Veterinary Medicines Regulations and animal welfare legislation. Emphasis is placed on accurate product selection, appropriate advice on usage and contraindications, and the ability to recognise when referral to a veterinary professional is required. Practical application involves handling customer queries, managing sales records, and upholding the highest standards of public safety and animal care.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes9 guidance points

    Poultry housing and bedding

    This element focuses on the ability to identify appropriate housing and bedding systems for different poultry species, ensuring their welfare and productivity. Learners will explore key features such as space requirements, ventilation, lighting, and protection from predators, essential for maintaining healthy birds. Practical application includes inspecting and assessing real or simulated poultry accommodations to determine their suitability.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes5 guidance points

    Principles pf preparing and maintaining livestock accommodation

    This subtopic covers the essential principles of preparing and maintaining housing for farm animals, ensuring their welfare through appropriate bedding, ventilation, and cleanliness. Learners will gain hands-on skills in setting up and caring for enclosures, while adhering to health and safety practices. It is fundamental for daily animal husbandry operations.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes4 guidance points

    Investigate reported abuse or harm to animals and act appropriately

    This subtopic focuses on the practical and legal procedures for responding to and investigating reports of animal abuse or harm within a work-based animal care setting. Learners must understand how to assess initial reports, gather and preserve evidence, conduct interviews sensitively, and work within relevant legislation such as the Animal Welfare Act 2006. The ultimate aim is to ensure the welfare of animals and support any subsequent legal or safeguarding actions.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes11 guidance points

    Principles of the care of animals

    This subtopic covers the foundational principles of animal care, focusing on daily monitoring of health indicators and proper provision of nutrition and hydration. Learners develop practical skills to ensure animal welfare by recognising signs of illness, maintaining clean living conditions, and following safe feeding routines. These principles are essential for employment on farms, in kennels, or animal shelters.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes9 guidance points

    Keep Financial Records

    This subtopic focuses on the practical financial management skills needed to maintain accurate records in animal care businesses, such as veterinary practices, kennels, or catteries. It covers understanding why financial records are vital for monitoring profitability, ensuring tax compliance, and supporting business decisions, as well as the specific types of income and expenditure that must be tracked. Learners will also evaluate accounts management systems and learn how to produce key financial documents like profit and loss statements and cash flow forecasts.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Collect and sort poultry eggs

    This element covers the essential practical skills required for the collection and sorting of poultry eggs, focusing on safe handling, hygiene, and basic grading. Learners will demonstrate the ability to gather eggs from nesting areas without damage, identify and separate eggs suitable for sale or incubation, and understand the importance of record-keeping and biosecurity in small-scale poultry operations.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes9 guidance points

    Sub-Contract Work

    This element focuses on the operational and managerial aspects of sub-contracting within animal care settings, such as engaging external services for veterinary procedures, grooming, transportation, or facility maintenance. Learners must demonstrate the ability to systematically plan sub-contracted work, including identifying needs, drafting agreements, and monitoring performance, while also managing failures and renegotiating terms to maintain service quality and animal welfare standards. This skill is critical for maintaining business continuity and upholding legal and ethical obligations in animal care enterprises.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes4 guidance points

    Clean farm animal housing

    This element covers the essential routine of maintaining hygienic living conditions for farm animals. Learners will demonstrate the ability to remove soiled bedding, disinfect surfaces, and apply fresh bedding appropriately. Understanding the reasons for cleaning—such as preventing disease, ensuring animal welfare, and complying with farm assurance standards—is critical for safe and effective animal care.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes6 guidance points

    Bidding for Work

    This element focuses on the commercial skill of bidding for work within the animal care sector, teaching learners how to craft competitive, professional proposals and quotations. Learners develop the ability to structure bids detailing products or services, understand the distinct purposes of persuasive proposals and fixed-price quotations, and implement security measures to protect confidential information during the tendering process.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Grading poultry eggs

    This element covers the hands-on process of sorting and classifying poultry eggs into defined weight categories, a critical skill for ensuring product consistency and meeting commercial standards in farm environments. Learners will develop proficiency in using appropriate weighing scales, interpreting weight bands, and accurately recording egg grades to support traceability and quality assurance processes.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes6 guidance points

    Plan to sell your product or service

    This subtopic focuses on equipping learners with the skills to systematically evaluate the commercial environment for an animal care product or service, including analysing customer demographics, competitor activity, and market trends. It also emphasises the strategic role of sales targets in driving business growth, ensuring financial viability, and measuring performance in a work-based animal care enterprise.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes5 guidance points

    Principles of the Maintenance of Equipment

    This subtopic focuses on the essential principles of maintaining farm animal care equipment to ensure functionality, longevity, and safety. Learners will develop the ability to prepare items such as feeding troughs, waterers, housing fixtures, and handling tools for maintenance by cleaning, inspecting, and segregating them appropriately. Practical application includes following standard procedures for routine checks, minor repairs, and reporting faults, all while adhering to health and safety regulations to prevent harm to animals, self, and others.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes6 guidance points

    Welcome, receive and care for visitors to sites

    This element focuses on the essential skills required to professionally welcome, receive, and care for visitors in animal care environments such as farms, zoos, kennels, or veterinary practices. Learners must understand how to balance visitor engagement with animal welfare and safety, ensuring a positive experience while adhering to site-specific protocols and health and safety regulations. Practical application includes greeting visitors, providing information, managing visitor flow, and responding to incidents in line with organisational procedures.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Introduction to customer care

    Customer care in a farm animal care setting involves providing a welcoming, safe, and informative experience for visitors, clients, and colleagues. Learners will explore how their specific daily duties, such as handling animals, maintaining cleanliness, and communicating effectively, directly impact customer satisfaction and the overall reputation of the workplace.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes6 guidance points

    Assess the suitability of new environments for the placement of animals

    This element focuses on the critical evaluation of new animal housing or placement settings against the Animal Welfare Act's Five Freedoms, ensuring environments promote both physical and psychological well-being. Learners develop the ability to conduct thorough environmental assessments, identify potential welfare risks, and recommend modifications to create species-appropriate conditions that meet legislative and industry best practice standards.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes9 guidance points

    Plan and prepare to release native animals into natural habitats

    This element focuses on the practical and theoretical knowledge required to successfully release rehabilitated or captive-bred native animals back into their natural habitats. It encompasses the entire process from pre-release planning, equipment selection and maintenance, to the actual release and post-release monitoring, ensuring optimal welfare and compliance with legal and environmental standards.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Working towards goals

    In the context of practical farm animal care, this element focuses on the learner's ability to set personal and professional development goals, create structured action plans to achieve them, and subsequently evaluate their own progress. Learners will apply these skills to real-world scenarios such as improving animal handling techniques, maintaining health and safety standards, or enhancing daily care routines. This foundational skill underpins effective vocational practice and self-directed learning within the agricultural sector.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes6 guidance points

    Assist with preparing and maintaining livestock accommodation

    This subtopic focuses on the foundational skills required to assist in preparing and maintaining livestock accommodation under close supervision, ensuring environments are safe, clean, and appropriate for the animals' welfare. Learners will practice tasks such as bedding selection and application, basic cleaning and disinfection, and routine maintenance checks, all while adhering to safety protocols. These competencies are essential for entry-level roles in agriculture and animal care, promoting biosecurity and animal comfort.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes8 guidance points

    Care for animals after they have worked

    This subtopic focuses on the essential post-work care routines for animals, including assessing their physical condition, providing appropriate rest, nutrition, and hydration, and monitoring for signs of stress or injury. It emphasises the importance of adhering to health and safety legislation to ensure the welfare of both the animal and the handler. Learners will develop practical skills in safely managing animals after exertion, applying knowledge of relevant regulations such as the Animal Welfare Act 2006 and workplace health and safety policies.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Assist with the transport supplies of physical resources within the work area

    In this element, learners develop practical skills in safely moving equipment, feed, bedding, and other resources on a farm or animal care environment. The focus is on correct manual handling, using appropriate aids like trolleys or wheelbarrows, and maintaining safety for themselves, animals, and others. Mastery ensures efficient workflow and minimises risks of injury or damage.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes8 guidance points

    Implement integrated training programmes for individuals and animals to realise their agreed outcomes

    This element focuses on the integrated approach required when training both individuals (such as handlers, owners, or volunteers) and animals to achieve predetermined outcomes, such as improved behaviour, assistance tasks, or therapeutic goals. Learners must understand how to design, implement, and evaluate training programmes that consider the unique needs and learning styles of both species, while strictly adhering to health and safety legislation to protect all parties involved.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Contribute to managing aggressive and abusive behaviour of people

    This subtopic focuses on equipping learners with the skills to safely manage and de-escalate incidents involving aggressive or abusive clients within animal care environments. It covers practical techniques for assessing risk, applying communication strategies to calm individuals, and following workplace protocols to ensure the safety of people and animals. Learners will understand the importance of post-incident support and reflective practice to continuously improve conflict management.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Recognise farm animals

    This subtopic focuses on practical identification of common farm animals (cattle, sheep, pigs, poultry, and horses) and the correct use of gender and breeding terminology. Accurate recognition underpins safe handling, daily care routines, and effective communication with supervisors, ensuring proper record-keeping in animal care environments.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes6 guidance points

    Handle animals to enable them to work effectively

    This element focuses on the competent handling of animals in a work-based setting, ensuring tasks are performed effectively while maintaining animal welfare, personal safety, and environmental integrity. Learners must demonstrate practical skills in approaching, restraining, and moving animals using low-stress techniques, underpinned by a thorough understanding of relevant health and safety legislation and codes of practice.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes9 guidance points

    Weigh farm animals

    Weighing farm animals is a fundamental husbandry task essential for monitoring growth rates, calculating medicine dosages, and assessing overall health. Learners must demonstrate safe and accurate handling of both the animal and the weighing equipment, ensuring reliable records are kept for management decisions.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes6 guidance points

    Manage the care of young animals

    This element focuses on the holistic management of young animals, from neonatal care through weaning. Learners develop practical competence in feeding, health monitoring, environmental control, and implementing biosecurity measures, underpinned by a thorough understanding of relevant legislation and ethical responsibilities to ensure optimal welfare and development.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes9 guidance points

    Maintain a fence

    This subtopic focuses on the practical skill of inspecting, repairing, and preserving fencing used to contain farm animals, ensuring their safety and welfare. Regular fence maintenance prevents livestock escape, injury, and damage to crops or property, while also upholding legal responsibilities for animal control.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes5 guidance points

    Recognise the body parts of poultry and their function

    This subtopic introduces learners to the external anatomy of chickens and ducks, enabling them to identify key body parts such as the comb, wattle, beak, wings, and feet, and understand their functions in thermoregulation, feeding, movement, and protection. Mastery of these basics is essential for proper animal handling, routine health checks, and effective communication within poultry care tasks.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes8 guidance points

    Carry Out Plans for a Business

    This element covers the practical skills required to carry out, monitor, and adjust business plans within an animal care enterprise. Learners will learn to translate strategic objectives into actionable tasks, track progress using performance indicators, and make evidence-based revisions to improve business outcomes. The focus is on real-world application in settings such as kennels, catteries, grooming salons, or mobile animal services.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Characteristics and breeds of poultry

    This subtopic focuses on enabling learners to identify and differentiate common poultry breeds by their physical characteristics, such as plumage colour, comb type, and size, as well as functional traits like egg production and temperament. Practical application includes selecting breeds suited to specific farm needs, such as egg-laying or meat production, and recognising breed-specific health and welfare requirements.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes4 guidance points

    Prepare Wages

    This element focuses on the legal responsibilities of employers in the animal care sector regarding wage calculation and statutory deductions, ensuring compliance with UK employment law. It covers the correct application of tax codes, National Insurance, pension contributions, and lawful reductions for items such as accommodation or uniform where permitted, as well as the critical importance of seeking professional advice when faced with complex payroll scenarios. Mastery of this topic ensures that animal care businesses, from veterinary practices to kennels, operate ethically and avoid costly legal disputes.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Farm Animal Health

    This element introduces learners to the fundamental aspects of farm animal health, covering breed recognition, health monitoring, safe handling, and basic veterinary care. It provides practical skills essential for working on a farm, emphasizing animal welfare and safe working practices. Learners will gain hands-on experience in identifying common breeds, assessing health, and assisting with treatments under supervision.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes9 guidance points

    Evaluate the match between individuals and animals

    This subtopic focuses on systematically assessing the suitability and compatibility between specific animals and prospective handlers, owners, or care environments. It encompasses evaluating behavioural, physical, and welfare needs, as well as the human’s knowledge, resources, and commitment. Practical application involves conducting structured matching assessments in real-world settings such as rehoming centres, veterinary practices, or animal-assisted interventions, ensuring placements are safe, ethical, and sustainable.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes10 guidance points

    Assist with the care of animals

    This unit focuses on the fundamental practical skills required to assist in the daily care of farm animals under supervision. Learners develop the ability to monitor and report on animal health and well-being, and to safely provide appropriate feed and water according to species-specific needs. Successful completion demonstrates readiness to support routine animal husbandry tasks on a working farm or smallholding.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes5 guidance points

    Assist with the movement and handling of farm animals

    This element covers the essential skills and knowledge required to safely assist with moving and handling farm animals under supervision. Learners will understand how to prepare for tasks, use appropriate handling techniques and equipment, and maintain animal welfare and personal safety throughout. Practical application includes supporting routine farm operations such as herding, loading, and health checks while minimising stress to animals.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes8 guidance points

    Prepare the animal for entertainment and education

    This element focuses on preparing animals for controlled environments like classrooms, presentations, or performances, ensuring their welfare and public safety. It covers pre-event habituation, health checks, transport, and contingency planning, aligning with legislative requirements to minimise stress and risk. Learners apply knowledge of environmental good practice to maintain ethical standards while balancing educational and entertainment objectives.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Promote and maintain the health and well-being of animals

    This element focuses on the holistic application of health and welfare promotion for animals in a work-based setting. Learners must demonstrate competence in implementing preventive care, recognising and responding to health concerns, and ensuring compliance with relevant legislation, all while maintaining meticulous records. The emphasis is on integrating theoretical knowledge with practical, ethical action to safeguard animal well-being.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes9 guidance points

    Principles of good bio-security practices at work

    This subtopic covers the essential principles of bio-security, which are measures taken to prevent the introduction and spread of infectious diseases on farms. Learners must understand how to adopt their specific organisation's bio-security requirements, such as using foot dips, wearing protective clothing, and controlling visitor access, to protect animal health and welfare.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes8 guidance points

    Principles of the preparation and the monitoring of livestock outdoors

    This subtopic focuses on the essential routines for readying outdoor areas to safely house farm animals, including checking fencing, shelter, and water supply. It covers the correct procedures for introducing livestock to new environments, monitoring their health and welfare through daily checks, and maintaining the site to prevent hazards, all while adhering to health and safety regulations.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes6 guidance points

    Monitor and evaluate the implementation of animal management policies

    This element focuses on the systematic monitoring and evaluation of animal management policies within a work-based setting, ensuring compliance with welfare standards, legal requirements, and organisational protocols. It involves collecting and analysing data from various sources to assess policy effectiveness, identifying areas for improvement, and recommending evidence-based adjustments to enhance animal care outcomes.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes7 guidance points

    Plan the establishment and management of wild animal populations

    This subtopic covers the principles and practices of planning the introduction, monitoring, and adaptive management of wild animal populations. It involves understanding ecological principles, population dynamics, habitat requirements, and the legal frameworks governing wildlife management. Practical application includes developing population management plans, conducting risk assessments, and ensuring compliance with health, safety, and environmental regulations to maintain ethical and sustainable practices.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Provide food and water for poultry

    This subtopic focuses on the practical skill of providing adequate food and water to poultry, essential for their health, welfare, and productivity. Learners must understand the basic nutritional requirements of different poultry types and apply correct feeding and watering techniques in a farm or smallholding context, ensuring hygiene and biosecurity are maintained throughout.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes8 guidance points

    Maintain the safety of self and others in the workplace

    This element focuses on the essential knowledge and skills required to maintain a safe working environment on a farm. Learners will explore relevant health and safety legislation, risk assessment, and safe working practices specific to animal care. The practical application includes preparing for tasks, conducting work safely, leaving areas hazard-free, and responding effectively to emergencies, thereby protecting both human and animal welfare.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes6 guidance points

    Protect the environment through legal enforcement

    This subtopic focuses on the practical application of environmental protection through legal enforcement in animal care settings. Learners develop the ability to identify non-compliance, gather robust evidence, and initiate appropriate enforcement procedures while upholding health and safety and promoting environmental good practice. Mastery ensures learners can effectively safeguard the environment within the scope of relevant legislation and codes of practice.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes9 guidance points

    Feed farm animals

    This element covers the fundamental practical skills required to safely and accurately prepare feed and deliver it to farm animals. Learners develop competence in selecting correct feed types, measuring portions, using feeding equipment, and maintaining hygiene standards, all while observing animal welfare and behaviour. Mastery of these routines is essential for ensuring the nutritional health and wellbeing of livestock in a vocational setting.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes11 guidance points

    Contract the Business Premises

    This subtopic enables learners to understand the critical considerations when selecting and contracting premises for an animal care business, such as a veterinary practice, kennel, or grooming salon. It focuses on evaluating suitability for animal welfare, operational needs, and legal compliance, while ensuring learners can identify key stakeholders and comprehend contractual obligations to secure a viable business location.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes5 guidance points

    VAT Registration and Returns

    This subtopic explores the financial and operational considerations that lead an animal care business to register for VAT, including voluntary registration for professional credibility and mandatory thresholds. It equips learners with the skills to interpret professional guidance, accurately apply VAT rules on purchases (e.g., drugs, equipment) and sales (e.g., consultations, surgeries), and complete VAT return forms, ensuring compliance and informed financial management within a veterinary or animal care practice.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes5 guidance points

    Assist with the Maintenance of Equipment

    This element focuses on the foundational skills required to assist with the maintenance of equipment used in practical farm animal care. Learners will gain competence in preparing equipment for maintenance tasks, supporting basic maintenance activities under supervision, and consistently applying safe working practices to protect themselves and animal welfare. These skills are essential for maintaining a hygienic and functional workplace in farm environments.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes8 guidance points

    Principles of basic preparation and operation of a tractor

    This subtopic introduces learners to the fundamental principles of preparing and operating a tractor safely and efficiently in a farm animal care context. It covers pre-start checks, basic controls, hitching and unhitching of attachments, and maneuvering with loads, emphasizing compliance with health and safety regulations. Practical application includes tasks such as feeding livestock, moving bedding, or transporting materials around the farm.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes7 guidance points

    Plan how to let customers know about products or services

    This element focuses on equipping learners with the skills to effectively communicate the availability of animal care products or services to customers. It involves a systematic approach: first, analysing the market to understand customer needs and competitors; second, devising a comprehensive marketing plan that outlines promotional strategies, channels, and resources; and third, establishing robust mechanisms to monitor and review marketing performance, ensuring continuous improvement and alignment with business goals.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Sell Products or Services using the Internet

    This subtopic focuses on enabling learners to develop the skills needed to sell animal care products or services online, from initial market research to operational planning and performance monitoring. It emphasizes practical application within the animal care sector, such as setting up an e-commerce platform for pet supplies, booking systems for grooming or veterinary services, or digital marketing for animal-related businesses, while ensuring compliance with legal and ethical standards.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Clean poultry accommodation by hand

    This element introduces learners to the essential routine of cleaning poultry housing by hand, a critical task for maintaining flock health and biosecurity. Learners will understand the reasons for regular cleaning, including disease prevention and parasite control, and will develop practical skills in manual cleaning techniques, from removing litter and debris to disinfecting surfaces. Mastery of this task ensures learners can contribute to high welfare standards in agricultural settings.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes7 guidance points

    Seek Advice and Help for the Business

    This subtopic equips learners with the skills to critically evaluate and access appropriate business advice for an animal care enterprise, such as veterinary surgeries, kennels, or grooming businesses. It develops the ability to identify trusted sources—including professional bodies, government agencies, and industry mentors—and to effectively seek, implement, and document the advice received to ensure compliance, growth, and operational excellence. The practical application is crucial for maintaining professional standards and enhancing service delivery in a competitive animal care environment.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes7 guidance points

    Recognise a healthy farm animal

    This element introduces learners to the fundamental skill of identifying signs of good health in farm animals, including physical appearance, behaviour, and vital signs. It also explains the critical importance of regular health checks to ensure animal welfare, prevent disease spread, and maintain productivity in a farm setting.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes6 guidance points

    Communicating with others at work

    This element focuses on the essential communication skills required in a farm animal care setting to ensure safety, efficiency, and animal welfare. Learners must understand how to interact clearly with supervisors, colleagues, and possibly visitors, using appropriate verbal and non-verbal methods to convey or receive information about tasks, animal conditions, and work-related instructions.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes4 guidance points

    Prepare and maintain the operational condition of work boats

    This element focuses on the practical and theoretical aspects of preparing and maintaining workboats used in animal care environments, such as aquaculture facilities, marine wildlife rescue, or aquatic veterinary services. Learners develop skills to conduct pre-launch inspections, perform routine maintenance on engines and safety equipment, and apply health and safety legislation alongside environmental protection measures. Mastery ensures operational reliability, safety of personnel and animals, and minimal ecological impact during water-based activities.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    6 learning outcomes6 guidance points

    Check that poultry are healthy

    This subtopic introduces learners to the practical skills and underpinning knowledge required to assess the health status of poultry. It covers routine observation techniques, recognition of common signs of illness or distress, and the importance of regular health checks for maintaining flock welfare and productivity. Learners will apply these skills in a supervised farm environment, ensuring they can confidently identify healthy and unhealthy birds.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    5 learning outcomes8 guidance points

    Prepare a plan for your business

    This subtopic focuses on developing a comprehensive business plan tailored to an animal care enterprise, such as a veterinary practice, kennel, or grooming salon. It covers the systematic integration of key components including market analysis, operational procedures, financial forecasting, and legal compliance to ensure a viable and ethical business. The practical application empowers learners to structure their entrepreneurial ideas into a coherent document that can be used to secure funding, guide start-up activities, and sustain growth in the competitive animal care sector.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Develop your business idea

    This subtopic focuses on the foundational steps of transforming an initial concept into a structured business proposition within the animal care sector. Learners will explore methods to refine their service or product idea, conduct comprehensive market research to identify customer segments, analyse competitors, and assess the feasibility and demand for their business idea. Practical application involves creating a business idea development plan that aligns with industry standards and legal requirements, ensuring a viable and sustainable enterprise.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes10 guidance points

    Principles of the movement of animals

    This element covers the fundamental principles of moving farm animals safely and calmly between locations, including during loading and unloading for transport. Learners must understand low-stress handling techniques, the use of appropriate equipment, and the legal and welfare considerations to ensure both human and animal safety. Practical application focuses on developing competence in routine stock movement tasks on a working farm.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes9 guidance points

    Prepare and construct new structures or surfaces

    This subtopic focuses on the practical skills and underpinning knowledge required to safely and effectively prepare for, construct, and complete new animal housing structures or surfaces, ensuring compliance with welfare standards, health and safety legislation, and environmental good practice. Learners will develop competence in interpreting plans, selecting appropriate materials, using tools and equipment correctly, and maintaining a safe working environment, which are essential for creating durable, hygienic, and species-appropriate facilities in animal care settings.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Assist with preparation and the monitoring of livestock outdoors

    This subtopic focuses on the foundational practical skills needed to prepare outdoor sites such as fields or paddocks for livestock, ensuring fencing, water, feed, and shelter are safe and functional before animals arrive. It then covers assisting with the introduction of animals to these sites and carrying out routine monitoring and maintenance to safeguard their health, welfare, and performance. Learners must consistently apply safe working practices, including proper use of personal protective equipment and adherence to risk assessments, to protect both themselves and the animals.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes8 guidance points

    Principles of the movement and handling of farm animals

    This element covers the essential principles of moving and handling farm animals safely and effectively on site. Learners will understand the importance of using appropriate handling techniques, equipment, and personal protective equipment (PPE) to minimise stress and injury to both animals and handlers. Practical application includes moving cattle, sheep, or pigs between pens or onto transport, using flight zone and point of balance principles.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes5 guidance points

    Handle animals

    This element equips learners with the practical skills and theoretical knowledge required to safely and appropriately handle a range of animals in a work-based setting. Emphasis is placed on recognising animal behaviour cues, selecting correct handling techniques for the species and situation, and applying relevant health and safety legislation to minimise risk to both handler and animal. Mastery of this unit ensures competent and confident animal handling that upholds welfare standards and legal obligations.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Contribute to the prevention of aggressive and abusive behaviour of people

    This subtopic equips learners with the skills and knowledge to proactively manage and de-escalate aggressive or abusive behaviour from people in animal care settings. It covers risk assessment, communication techniques, legal and organisational protocols, and post-incident support to ensure personal safety and professional accountability.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Encourage and motivate volunteers

    This element focuses on the strategic importance of volunteer motivation within animal care settings, emphasizing how promoting the unique ethos of volunteering fosters a committed workforce. It explores practical methods to recognise and validate volunteer contributions, ensuring sustained engagement and retention in operational roles such as animal husbandry, rescue, and rehabilitation.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Select and prepare animals for breeding

    This subtopic equips learners with the skills and knowledge to responsibly select and prepare animals for breeding within work-based settings. It covers practical selection criteria, pre-breeding health checks, genetic considerations, and preparation protocols, while ensuring compliance with welfare legislation and safe use of equipment. Mastery of this unit is essential for roles in animal husbandry, veterinary support, and conservation programmes.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Deliver and evaluate interpretive entertainment and educational activities

    This subtopic explores the practical delivery and critical evaluation of interpretive entertainment and educational activities within animal care settings, such as zoos and wildlife parks. Learners will develop skills to engage diverse audiences through dynamic presentations that blend factual content with captivating storytelling, ensuring key conservation and welfare messages are effectively communicated. The focus is on applying interpretive theory to real-world work-based scenarios and systematically assessing the impact of these activities against defined learning outcomes.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes9 guidance points

    Obtaining Support for a Business Idea

    This unit element guides learners in navigating the entrepreneurial landscape of the animal care industry, focusing on identifying viable business opportunities and securing necessary support. It equips them with skills to research and harness resources such as advisory services, funding bodies, and industry networks, culminating in the effective presentation of a creative business concept to potential stakeholders.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Assist in catching poultry

    This subtopic focuses on the essential practical skills required to safely and humanely assist in catching and crating poultry under supervision. Learners develop an understanding of low-stress handling techniques to minimise fear and injury to birds, preparing them for routine management, health checks, or transport. Mastery ensures compliance with animal welfare standards and underpins competence in entry-level farm animal care roles.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes8 guidance points

    Explore your business motives

    This element focuses on the personal drivers and aspirations behind starting and sustaining an animal care business. It encourages learners to critically examine why they want to run a business, how their values align with commercial realities, and the ongoing need to evaluate their skills and developmental areas. By exploring business motives, learners gain clarity on their professional identity, resilience to challenges, and a foundation for strategic planning that balances personal satisfaction with business viability.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Prepare artiste to work with the animal

    This element focuses on equipping an artiste with the knowledge and confidence to safely interact with animals during performances, filming, or demonstrations. It involves assessing the animal's temperament, instructing the artiste on correct handling techniques, and ensuring all interactions comply with health and safety legislation and environmental good practice. Effective preparation reduces risks to both human and animal, enhances performance quality, and fulfils legal duties under relevant legislation such as the Health and Safety at Work Act and animal welfare regulations.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Load and unload animals for transportation

    This element focuses on the practical skills and underpinning knowledge required to safely and humanely load and unload animals for transportation. Learners must apply correct handling techniques, assess animal fitness for travel, prepare transport vehicles, and comply with relevant welfare legislation and codes of practice. Competence ensures minimal stress and injury risk, supporting both animal welfare and operational efficiency in work-based animal care settings.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Plan the accommodation of animals

    This subtopic focuses on the comprehensive planning of animal housing, ensuring that accommodation meets the species-specific physical, behavioural, and welfare needs while complying with relevant legislation and environmental standards. Learners will apply knowledge of design principles, hygiene, and safety to create practical, sustainable environments for animals in a work-based context.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Maintain the health and welfare of animals during transportation

    This subtopic covers the essential skills and knowledge required to safeguard animal health and welfare throughout the entire transportation process. Learners must demonstrate competence in pre-transport checks, in-transit monitoring, post-transport care, and adherence to relevant legislation such as the Animal Welfare Act and EU/UK transport regulations. Practical application includes recording journey documentation, recognising and mitigating stress or injury, and implementing biosecurity and environmental protection measures.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes9 guidance points

    Determine and agree policies for the management of animals

    This subtopic equips learners with the skills to formulate, negotiate, and implement robust animal management policies in a work-based environment. It encompasses evaluating operational needs, legal frameworks, and ethical responsibilities to develop agreed protocols that ensure animal welfare, staff safety, and regulatory compliance. Practical application involves collaborating with stakeholders to tailor policies to specific animal care settings, such as kennels, catteries, or veterinary practices.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes7 guidance points

    Monitor and evaluate the establishment and management of wild animal populations

    This element focuses on the practical skills and theoretical knowledge required to monitor wild animal populations, evaluate the success of establishment programmes, and assess ongoing management strategies. Learners explore census techniques, data analysis, and the application of findings to adapt conservation plans, ensuring sustainable population dynamics. This is essential for roles in wildlife conservation, zoo management, and ecological consultancy.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Assess and plan dog grooming work

    This element focuses on the systematic assessment and meticulous planning required before undertaking dog grooming tasks, ensuring the safety and well-being of the animal, the groomer, and the environment. Learners will develop the skills to evaluate coat condition, skin health, and behavioural indicators, then select appropriate techniques and equipment. Emphasis is placed on maintaining tools to professional standards and complying with health, safety, and environmental legislation to deliver a high-quality, efficient service.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes10 guidance points

    Define the Product or Service of the Business

    Defining a product or service in an animal care business involves articulating the exact nature of the offering—whether it's dog grooming, pet sitting, equine therapy, or retail of animal products—including its unique features, benefits, and alignment with customer needs and animal welfare standards. This definition directly influences pricing strategies by determining perceived value and cost structures, and it shapes realistic sales targets and distribution methods, such as in-clinic, mobile, or online delivery. A well-defined offering ensures the business communicates its value effectively, complies with industry regulations, and maintains profitability while prioritising animal well-being.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes9 guidance points

    Negotiate for your business

    This subtopic equips learners with the skills to negotiate effectively in an animal care business context, from securing favorable terms with suppliers of feed and equipment to agreeing service contracts with clients. Understanding the financial and operational impact of deals ensures business sustainability and competitiveness. Learners will explore strategies to achieve win-win outcomes while safeguarding business interests.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Move and prepare farm animal pens

    This subtopic covers the practical skills required to safely dismantle, transport, and reassemble farm animal pens. Learners must understand how to use appropriate tools and manual handling techniques, while maintaining biosecurity and animal welfare standards. The process involves planning the move to minimise stress to animals and ensure the new pen is secure, clean, and suitable for the species.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes9 guidance points

    Impact of the Environment on a Business

    This subtopic focuses on the critical intersection between environmental legislation and animal care businesses. Learners will explore key laws and regulations, such as waste management and pollution control, and understand how non-compliance can result in legal penalties, reputational damage, and operational disruption. Practical application involves auditing current practices, implementing compliance strategies, and fostering a culture of environmental sustainability to enhance business resilience and ethical standing.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Maintain the availability of goods for sale to customers in a retail environment

    This subtopic focuses on the practical skills and knowledge required to manage the retail display and availability of goods in an animal care setting, such as a pet store or veterinary practice reception area. It covers organising staff to create effective, safe, and compliant displays, assessing their impact on sales and animal welfare, and maintaining product quality and stock levels to meet customer needs and regulatory standards.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes7 guidance points

    Work the animal to achieve entertainment and education requirements

    This subtopic focuses on the practical skills required to train and handle animals for performances, demonstrations, or educational encounters, ensuring the animal's welfare is not compromised. It covers the importance of understanding animal behavior, applying positive reinforcement techniques, and integrating health and safety measures and environmental considerations to create ethical and legally compliant interactions.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes5 guidance points

    Plan diets and feeding regimes for animals

    Planning diets and feeding regimes involves formulating balanced, species-specific rations that meet nutritional requirements across life stages, activity levels, and health conditions. Learners must integrate knowledge of digestive anatomy, nutrient composition of feedstuffs, and practical feeding management to design safe, effective, and economically viable feeding programmes.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Plan, supervise and control the movement of animals

    This element focuses on the practical and theoretical aspects of safely planning, supervising, and controlling animal movement in a work-based environment. Learners must demonstrate competence in risk assessment, route planning, handling techniques, and compliance with health and safety legislation to ensure animal welfare and minimise human injury.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes7 guidance points

    Plan, monitor and evaluate the transportation of animals

    This element equips learners with the essential knowledge and skills to safely and legally plan, execute, and review the transportation of animals. It covers comprehensive journey preparation, including risk assessment, route planning, and compliance with relevant legislation such as the Animal Welfare Act 2006 and EU Transport Regulations (EC 1/2005), ensuring animal welfare is prioritised at every stage. Learners will develop the ability to monitor animals during transit, assess their condition, and critically evaluate the transportation process to inform future improvements, a competence vital for roles in animal care, veterinary support, and livestock management.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Implement, monitor and evaluate plans for the health and welfare of animals

    This element focuses on the systematic implementation and critical evaluation of health and welfare plans for animals within a vocational care setting. Learners must demonstrate competency in adjusting protocols based on ongoing monitoring while ensuring compliance with health and safety legislation and environmental best practice. The emphasis is on practical decision-making that integrates welfare science, legal requirements, and workplace procedures.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes10 guidance points

    Select animals for training

    This element focuses on the systematic process of evaluating animals to determine their suitability for specific training programmes, encompassing welfare, behavioural, and practical considerations to ensure positive outcomes. Learners gain the ability to apply selection criteria effectively in work-based contexts, aligning animal capabilities with training objectives while adhering to legal and ethical responsibilities.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes5 guidance points

    Recognise and interpret the behaviour of animals

    This subtopic centres on developing the competence to accurately observe, record, and interpret a wide range of animal behaviours to inform care practices. Learners must demonstrate the ability to distinguish between normal species-typical behaviours and those indicative of stress, illness, or environmental inadequacy, linking observations to animal welfare and management decisions. Application in a work-based setting is critical, as real-life handling and assessment scenarios underpin valid interpretation and response.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Choose supplies and suppliers for your business

    This element equips learners with the practical knowledge to identify, source, and manage essential supplies for an animal care business. It emphasises the development of a structured supply schedule, effective purchasing strategies, and robust stock control procedures to ensure operational efficiency, cost-effectiveness, and compliance with welfare standards.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes5 guidance points

    Feed young farm animals

    This subtopic equips learners with practical skills to correctly prepare and feed milk substitute to young farm animals such as calves, lambs, or kid goats. It emphasises understanding the nutritional rationale behind using milk replacers, including early weaning, consistent nutrient supply, and disease prevention, which are essential for promoting healthy growth and welfare in livestock production.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes6 guidance points

    Prepare interpretive entertainment and educational activities

    This subtopic focuses on the planning and preparation of interpretive, entertainment, and educational activities within animal care settings, such as zoos, wildlife parks, or visitor centres. Learners will develop skills in selecting suitable animals, designing engaging content that promotes conservation and welfare messages, and ensuring all activities comply with health and safety and environmental regulations. The practical application involves creating safe, informative, and enjoyable experiences that foster public understanding and respect for animals.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes9 guidance points

    Improving the Quality of Products or Services

    This element focuses on the systematic enhancement of products or services within an animal care setting, such as grooming, boarding, or veterinary care, to meet customer expectations and outperform competitors. Learners will explore how to identify areas for improvement, plan strategic changes, and implement quality monitoring processes that ensure sustained business success and animal welfare excellence.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Monitor and evaluate the accommodation of animals

    This element focuses on the systematic observation, recording, and critical analysis of animal housing to ensure it meets species-specific welfare needs and complies with legal frameworks. Learners develop the ability to assess environmental parameters, enrichment, and space utilisation, then use findings to recommend and implement improvements, fostering continuous enhancement of animal care standards.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Evaluate integrated training programmes for people and animals against agreed outcomes

    This subtopic focuses on the systematic evaluation of integrated training programmes that aim to enhance both human and animal performance and welfare. Learners must assess whether training outcomes align with predefined goals, considering the effectiveness of techniques used, the wellbeing of animals, and the competence development of handlers. Emphasis is placed on ensuring all activities promote health and safety, comply with relevant legislation such as the Health and Safety at Work etc. Act 1974 and the Animal Welfare Act 2006, and incorporate risk assessment principles.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Run a Business from Home

    This subtopic explores the practical and ethical considerations of operating an animal care enterprise from a home environment, including navigating legal requirements, creating a safe and professional workspace, and balancing domestic life with business demands. Learners examine how to maintain animal welfare standards, manage client perceptions, and establish boundaries with family and neighbours to ensure a sustainable and reputable venture.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes7 guidance points

    How to Treat Business Customers

    This subtopic equips learners with the skills to identify and meet the unique requirements of business-to-business (B2B) clients within the animal care sector, such as veterinary practices, grooming salons, or animal supply companies. It covers methods for understanding corporate customer needs, delivering excellent service that builds long-term partnerships, and systematically evaluating service levels to drive continuous improvement. Practical application includes handling bulk orders, contractual agreements, and tailored service packages for commercial animal entities.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Provide information on how to maintain the behaviour, health and welfare of animals

    This element focuses on the learner's ability to effectively communicate tailored advice to maintain optimal behaviour, health, and welfare across diverse animal species. It requires a deep understanding of species-specific needs, including the Five Welfare Needs, and the capacity to translate theoretical knowledge into practical, accessible guidance for clients or colleagues in a work-based setting.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes7 guidance points

    Disinfect poultry accommodation

    This element focuses on the practical skills and knowledge required to safely and effectively disinfect poultry housing. Learners will understand the importance of biosecurity, the correct use of disinfectants, and how to protect both people and birds during the cleaning process. Mastery ensures a healthy environment that prevents disease spread and maintains welfare standards.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes9 guidance points

    Evaluate the receipt of payments from customers

    This element focuses on the critical appraisal of payment handling procedures within an animal care retail context, such as a veterinary clinic reception or pet store. Learners develop the skills to systematically evaluate transaction accuracy, security, and compliance with organisational protocols, ensuring financial accountability and customer trust.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Provide advice and guidance on the choice and care of animals to prospective keepers

    This element focuses on enabling learners to provide structured, evidence-based advice to prospective animal keepers regarding species or breed selection, daily care requirements, and long-term welfare commitments. It covers assessing client lifestyles, matching them with appropriate animals, and communicating legal, financial, and ethical responsibilities to promote responsible ownership.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    5 learning outcomes7 guidance points

    Monitor and evaluate the feeding of animals

    This element focuses on developing the skills and knowledge to systematically observe, record, and assess the feeding practices of animals under care. It involves understanding nutritional requirements, identifying deviations from planned diets, and making evidence-based adjustments to optimize animal health and welfare. Practical application includes using monitoring tools, maintaining accurate records, and communicating concerns to supervisors or veterinary professionals.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes9 guidance points

    Plan the handling and restraint of animals

    This subtopic focuses on the comprehensive planning required for safe and effective animal handling and restraint in a work-based animal care setting. It integrates knowledge of animal behaviour, species-specific needs, and risk assessment to select and prepare appropriate restraint methods and equipment. Mastery ensures compliance with health and safety legislation, promotes animal welfare, and minimises stress and injury risks for both animals and handlers.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes9 guidance points

    Design individual training programmes for animals

    This subtopic focuses on the systematic design of bespoke training programmes for individual animals, integrating behavioural analysis, goal setting, and positive reinforcement techniques to enhance welfare and performance. Learners must apply knowledge of species-specific learning theories and practical skill in developing structured plans that are safe, ethical, and compliant with current legislation and environmental standards.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes9 guidance points

    Design integrated training programmes for people and animals to realise their combined potential

    This subtopic focuses on the creation of holistic training programmes that simultaneously develop the skills of both people and animals, ensuring their combined potential is maximised in vocational settings such as assistance dog training, animal-assisted therapy, or working animal roles. Learners will explore how to assess individual needs, set collaborative goals, and integrate health and safety protocols into every stage of programme design. Understanding relevant legislation is essential to ensure ethical, compliant practice that protects the welfare of both parties.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes7 guidance points

    Provide information to customers seeking advice about symptoms and over-the-counter medications for the care of animals

    This element focuses on the ability to provide appropriate advice on animal symptoms and over-the-counter (OTC) medications within a work-based animal care setting, such as a pet shop or veterinary practice reception. Learners must develop skills in assessing customer queries, selecting suitable OTC products, and communicating their safe use, while working within legal and ethical boundaries. The emphasis is on promoting animal welfare through informed recommendations and knowing when to refer to a veterinarian.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    5 learning outcomes6 guidance points

    Plan the transportation and transfer of animals for entertainment and education

    This subtopic addresses the critical planning and execution of transporting animals for roles in entertainment or education, ensuring compliance with animal welfare legislation, health and safety regulations, and environmental best practices. It covers risk assessment, selection of appropriate transport and equipment, and contingency planning to safeguard both animal and human participants during transit.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes7 guidance points

    Operate work boats

    This subtopic equips learners with the practical skills and underpinning knowledge to operate work boats effectively within animal care and conservation contexts. It covers vessel handling, navigation, safety protocols, and environmental considerations essential for tasks such as wildlife surveys, marine rescues, and habitat monitoring. Mastery ensures safe, efficient, and environmentally responsible boat operation in professional settings.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    5 learning outcomes8 guidance points

    Carry out Banking for a Business

    This subtopic explores the essential banking functions required to manage finances within an animal care enterprise, such as a veterinary practice, kennel, or cattery. Learners will examine the types of business bank accounts, the procedures for opening and operating them, and the techniques for monitoring account activity to ensure financial health and regulatory compliance in a real-world care setting.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes5 guidance points

    Adopt good bio-security practices at work

    Adopting good bio-security practices is a fundamental skill in farm animal care, designed to prevent the introduction and spread of infectious diseases that can severely affect animal health, welfare, and productivity. This subtopic focuses on understanding and consistently applying the specific organisational requirements, which are the farm's own set of rules and procedures tailored to its unique environment and livestock. Practical commitment to these measures, such as controlled access, cleaning and disinfection protocols, and using protective clothing, ensures a safe working environment for both animals and staff, and fulfils legal and quality assurance obligations.

    SEG Awards ABC Entry Level Certificate in Practical Farm Animal Care Skills (Entry 3)

    1 learning outcomes8 guidance points

    Plan temporary accommodation for animals in entertainment and education environment

    This element focuses on the careful planning and preparation of temporary accommodation for animals used in entertainment and educational settings, ensuring their welfare, safety, and legal compliance. It covers the practical application of welfare standards, biosecurity measures, environmental sustainability, and health and safety protocols during off-site events or mobile exhibits.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Prepare for the transportation of animals

    This subtopic covers the essential knowledge and practical skills required to safely and legally prepare for animal transportation. It encompasses planning journeys, assessing risks, selecting suitable vehicles and equipment, and ensuring animal fitness and welfare throughout the process. Mastery is demonstrated through adherence to regulatory frameworks and minimising environmental impact in a real-world work-based setting.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Carrying out styling and finishing of dogs

    This subtopic covers the practical skills and theoretical knowledge required to professionally style and finish dogs to breed standards or client specifications. It includes safe handling, correct use and maintenance of grooming equipment, and adherence to health and safety regulations to ensure animal welfare and workplace hygiene.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

    Keeping Up to Date with Current Legislation in a Business

    This element focuses on the imperative for animal care businesses to adhere to relevant legislation and regulatory frameworks, ensuring operational compliance and ethical practice. Learners will explore how to interpret and apply laws such as the Animal Welfare Act, data protection regulations, and health and safety standards, as well as the critical role of clearly defined terms and conditions in safeguarding both the business and its clients.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Improve your business skills

    This subtopic focuses on the importance of continuous professional development (CPD) within the animal care sector, exploring how enhancing personal skills and knowledge directly improves business performance, client satisfaction, and animal welfare. Learners will examine practical methods for identifying skill gaps, sourcing relevant training, and implementing new expertise to drive business growth and regulatory compliance.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes6 guidance points

    Recommend animals to meet entertainment and educational requirements in the audio-visual industries

    This element equips learners with the skills to select and recommend appropriate animal species for audio-visual productions, balancing creative demands with legal compliance, animal welfare, and health and safety. It covers evaluation of animal temperament, training needs, and environmental impact, ensuring recommendations are ethically sound and practically feasible for film, television, or advertising contexts. Learners apply this expertise to real-world scenarios, promoting best practice in the entertainment industry.

    SEG Awards ABC Level 3 Diploma in Work-Based Animal Care

    1 learning outcomes8 guidance points

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    Skills and Education Group Awards Vocational Animal Care & Veterinary