The Confederation of Tourism and Hospitality Vocationally-Related Qualification Business specification covers 2 topics.
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- Customer needs analysis
- Service recovery strategies
- Communication and interpersonal skills
- Cultural awareness in service
- Quality standards and benchmarking
- This unit aims to introduce learners to the structure and requirements of international business organisations, and covers marketing strategies, customer care and international customer relationships, the role of finance in business and the principles of business planning in a global context. By completing this unit a learner will: - understand marketing theories in context of international business- understand the principles of selling in context of international business- understand and analyse the role of finance in an international business organisation- understand and analyse the principles of business in a global context
- Understand and analyse the aims and objectives of international business, Understand and analyse international stakeholder relationships, Understand and analyse the economic background to international business and trade, Understand business functions within an international dimension
- Understand and analyse the challenges faced by entrepreneurs, Understand and analyse how to raise finance for a new business venture, Understand and analyse the identification and management of business risk
- Understand front office operations within a hospitality or tourism business, Understand housekeeping operations within a hospitality or tourism business, Understand food and beverage operations within a hospitality or tourism business, Understand destination analysis within the hospitality or tourism industry, Understand travel agency and tour guiding operations
- Understand and analyse international organisational structures, Understand the concept and application of international business communications, Understand and analyse the principles of global e-commerce
- Communicate academic information verbally and in writing, Make presentations of academic information, Carry out academic research