How to Revise ProQual Level 2 Diploma in Team Leading — ProQual Awarding Body Occupational Qualification Business
Understand the principles of conflict management, Be able to reduce the potential for conflict within a team, Be able to deal with conflict within a team
Examiner Tips for ProQual Level 2 Diploma in Team Leading
- Use role-play examples to illustrate techniques.
- Explain the importance of active listening.
- Show how to remain impartial.
Common Mistakes in ProQual Level 2 Diploma in Team Leading
- Avoiding conflict rather than addressing it.
- Taking sides or showing bias.
- Failing to follow organisational procedures.
Key Marking Points
- Understands principles of conflict management.
- Demonstrates techniques to reduce conflict potential.
- Applies appropriate methods to resolve conflict.
- Communicates effectively during conflict situations.
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