This subtopic encompasses the fundamental knowledge, skills and behaviours required for the HR Support role as defined in the ST0239 standard. It focuses on understanding HR policies, employment law and organisational processes, and applying them to handle routine and non-routine HR queries. The end-point assessment evaluates how apprentices demonstrate competency in core areas such as managing employee information, supporting recruitment and onboarding, and delivering a professional HR service that adds value to the business.
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