Question 1

What should I focus on for Active IQ Vocationally-Related Qualification Business Administration?

Accepted Answer

Always link your answers to the specific customer service context provided in the assessment scenario.

Question 2

What should I focus on for Active IQ Vocationally-Related Qualification Business Administration? (2)

Accepted Answer

Use the 'LARA' (Listen, Acknowledge, Resolve, Apologize) or similar framework when addressing complaint scenarios.

Question 3

What should I focus on for Active IQ Vocationally-Related Qualification Business Administration? (3)

Accepted Answer

Memorize the key points of the Consumer Rights Act 2015 and GDPR principles.

Question 4

What should I focus on for Active IQ Vocationally-Related Qualification Business Administration? (4)

Accepted Answer

In teamwork questions, emphasize communication, clear roles, and mutual support.

Question 5

What should I focus on for Active IQ Vocationally-Related Qualification Business Administration? (5)

Accepted Answer

Clearly link any proposed service improvements to specific customer feedback and business objectives

Question 6

What are common mistakes in Active IQ Vocationally-Related Qualification Business Administration?

Accepted Answer

Confusing customer needs with organizational policies without considering the individual.

Question 7

What are common mistakes in Active IQ Vocationally-Related Qualification Business Administration? (2)

Accepted Answer

Failing to acknowledge the emotional aspect of customer complaints, leading to escalation.

Question 8

What are common mistakes in Active IQ Vocationally-Related Qualification Business Administration? (3)

Accepted Answer

Assuming all customers have the same expectations, ignoring diversity.

Business Administration

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