Question 1

What should I focus on for City and Guilds of London Institute QCF Business Administration?

Accepted Answer

For assessments, always relate actions to the dual impact on customer satisfaction and business objectives.

Question 2

What should I focus on for City and Guilds of London Institute QCF Business Administration? (2)

Accepted Answer

Provide concrete examples in written work, referencing specific communication methods and how they were adapted.

Question 3

What should I focus on for City and Guilds of London Institute QCF Business Administration? (3)

Accepted Answer

In role-plays, actively demonstrate empathy and probing questions to uncover underlying needs.

Question 4

What should I focus on for City and Guilds of London Institute QCF Business Administration? (4)

Accepted Answer

Structure evidence to show the before, during, and after of a customer interaction improvement.

Question 5

What should I focus on for City and Guilds of London Institute QCF Business Administration? (5)

Accepted Answer

In your practical assessment, demonstrate a methodical approach: walk through the area, use a checklist, and note all hazards before evaluating risks and controls.

Question 6

What are common mistakes in City and Guilds of London Institute QCF Business Administration?

Accepted Answer

Assuming that exceeding expectations always requires costly gestures, ignoring simple personal touches.

Question 7

What are common mistakes in City and Guilds of London Institute QCF Business Administration? (2)

Accepted Answer

Failing to balance needs, leading to over-promising on behalf of the organisation or disappointing the customer.

Question 8

What are common mistakes in City and Guilds of London Institute QCF Business Administration? (3)

Accepted Answer

Misinterpreting communication as just talking, neglecting non-verbal cues and listening skills.

Business Administration

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Key Features

What Gets Top Grades

Knowledge & Understanding

Application

Analysis & Evaluation

Key Command Words

Common Exam Mistakes

Top Examiner Tips

Specification Topics

City & Guilds Level 2 Certificate in Business Skills (QCF)

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