Operate office equipment — Pearson EDI QCF Business Administration Revision

    Operate office equipment focuses on the proficient and safe use of various office devices such as printers, scanners, copiers, and shredders. Learners must

    Topic Synopsis

    Operate office equipment focuses on the proficient and safe use of various office devices such as printers, scanners, copiers, and shredders. Learners must demonstrate not only technical competence but also the ability to troubleshoot common faults, minimize waste, maintain hygiene, and adhere to manufacturer instructions and organizational procedures. Mastery ensures efficient workflow and readiness of resources for colleagues, which is critical in a business environment.

    Key Concepts & Core Principles

    Exam Tips & Revision Strategies

    Common Misconceptions & Mistakes to Avoid

    Examiner Marking Points

    Operate office equipment

    PEARSON EDI
    vocational

    This subtopic focuses on the competent and safe operation of a range of office equipment, from selection and use to problem-solving and maintenance. Learners must demonstrate practical ability in producing work to required standards and deadlines, while adhering to manufacturers' instructions and organisational procedures to minimise waste and ensure hygiene. The emphasis is on real-world application, including leaving equipment and work areas ready for the next user.

    17
    Learning Outcomes
    28
    Assessment Guidance
    32
    Key Skills
    17
    Key Terms
    36
    Assessment Criteria

    Assessment criteria

    EDI Level 2 Apprenticeship Diploma in Business Administration (QCF) (Pilot)
    Pearson EDI Level 3 Award in Business Skills (QCF)
    Pearson EDI Level 3 Diploma in Business Skills (QCF)
    Pearson EDI Level 3 Certificate in Business Skills (QCF)
    EDI Level 2 Diploma in Business Skills (QCF)
    EDI Level 2 Certificate in Business Skills (QCF)
    EDI Level 2 Award in Business Skills (QCF)

    Topic Overview

    The Pearson EDI Level 3 Diploma in Business Skills (QCF) is a comprehensive qualification designed to equip students with the practical skills and theoretical knowledge needed for a successful career in business administration. This diploma covers a wide range of topics including communication, teamwork, problem-solving, and the use of business technology. It is ideal for those looking to enter the workforce directly or progress to higher education in business-related fields.

    The qualification is structured around core units that develop essential administrative competencies, such as managing information, coordinating events, and supporting business meetings. Students also explore the broader business environment, understanding how organisations operate and the importance of effective administration in achieving business objectives. This diploma is recognised by employers and universities, making it a valuable stepping stone for career advancement.

    By studying this diploma, students gain a solid foundation in business principles and practices. They learn to apply administrative skills in real-world contexts, enhancing their employability. The qualification also encourages the development of transferable skills like time management, prioritisation, and professional communication, which are crucial in any business setting. Overall, it provides a holistic understanding of business administration and its role in organisational success.

    Key Concepts

    Core ideas you must understand for this topic

    • →Business Communication: Understanding different communication methods (verbal, written, electronic) and their appropriate use in a business context, including formal reports, emails, and presentations.
    • →Information Management: How to handle, store, and retrieve information securely and efficiently, including data protection principles and filing systems.
    • →Teamwork and Collaboration: The dynamics of working in a team, including roles, responsibilities, and conflict resolution strategies.
    • →Business Technology: Proficiency in using office software (e.g., word processing, spreadsheets, databases) and understanding their applications in administrative tasks.
    • →Organisational Structures: Knowledge of different types of business structures (e.g., sole trader, partnership, limited company) and how they affect administrative functions.

    Learning Objectives

    What you need to know and understand

    • Be able to operate office equipment, Be able to deal with equipment and resource problems, Be able to produce work to the required standard within agreed timescales, Be able to leave equipment, resources and work area ready for next user., Know about the different types of office equipment, their features and what they can be used for, Know how to choose equipment and resources that are appropriate for a range of administrative tasks, Understand the importance of following manufacturers’ instructions when operating equipment, Understand the importance of keeping waste to a minimum, and know how to do so, Understand the importance of keeping equipment clean and hygienic, and know what is meant by appropriate standards, Understand the importance of following manufacturers’ instructions and organisational procedures when dealing with equipment faults, Know the types of equipment fault and resource problems likely to occur in a business and administration environment, and how these may be dealt with, Understand the importance of meeting work standards and deadlines when using office equipment, Understand the importance of leaving the equipment, resources and work area ready for the next user and what the appropriate standards are
    • Demonstrate safe operation of a range of office equipment in line with manufacturer guidelines and organisational procedures.
    • Select appropriate equipment and resources for specific administrative tasks, justifying choices based on task requirements.
    • Apply procedures to minimise waste, maintain cleanliness, and ensure hygienic standards of equipment and work areas.
    • Identify common equipment faults and resource problems, and apply correct organisational procedures to address them.
    • Produce work to the required standard within agreed timescales when using office equipment.
    • Leave equipment, resources, and the work area in a condition that meets organisational standards for the next user.
    • Be able to operate office equipment, Be able to deal with equipment and resource problems, Be able to produce work to the required standard within agreed timescales, Be able to leave equipment, resources and work area ready for next user., Know about the different types of office equipment, their features and what they can be used for, Know how to choose equipment and resources that are appropriate for a range of administrative tasks, Understand the importance of following manufacturers’ instructions when operating equipment, Understand the importance of keeping waste to a minimum, and know how to do so, Understand the importance of keeping equipment clean and hygienic, and know what is meant by appropriate standards, Understand the importance of following manufacturers’ instructions and organisational procedures when dealing with equipment faults, Know the types of equipment fault and resource problems likely to occur in a business and administration environment, and how these may be dealt with, Understand the importance of meeting work standards and deadlines when using office equipment, Understand the importance of leaving the equipment, resources and work area ready for the next user and what the appropriate standards are
    • Select appropriate office equipment and resources for given administrative tasks.
    • Apply manufacturers' instructions to operate office equipment safely and efficiently.
    • Diagnose common equipment faults and implement appropriate resolution procedures.
    • Produce documents and materials that meet quality standards within agreed deadlines.
    • Demonstrate procedures for leaving equipment and work areas ready for the next user.
    • Evaluate the environmental and cost benefits of minimising waste when using office equipment.
    • Be able to operate office equipment, Be able to deal with equipment and resource problems, Be able to produce work to the required standard within agreed timescales, Be able to leave equipment, resources and work area ready for next user., Know about the different types of office equipment, their features and what they can be used for, Know how to choose equipment and resources that are appropriate for a range of administrative tasks, Understand the importance of following manufacturers’ instructions when operating equipment, Understand the importance of keeping waste to a minimum, and know how to do so, Understand the importance of keeping equipment clean and hygienic, and know what is meant by appropriate standards, Understand the importance of following manufacturers’ instructions and organisational procedures when dealing with equipment faults, Know the types of equipment fault and resource problems likely to occur in a business and administration environment, and how these may be dealt with, Understand the importance of meeting work standards and deadlines when using office equipment, Understand the importance of leaving the equipment, resources and work area ready for the next user and what the appropriate standards are
    • Be able to operate office equipment, Be able to deal with equipment and resource problems, Be able to produce work to the required standard within agreed timescales, Be able to leave equipment, resources and work area ready for next user., Know about the different types of office equipment, their features and what they can be used for, Know how to choose equipment and resources that are appropriate for a range of administrative tasks, Understand the importance of following manufacturers’ instructions when operating equipment, Understand the importance of keeping waste to a minimum, and know how to do so, Understand the importance of keeping equipment clean and hygienic, and know what is meant by appropriate standards, Understand the importance of following manufacturers’ instructions and organisational procedures when dealing with equipment faults, Know the types of equipment fault and resource problems likely to occur in a business and administration environment, and how these may be dealt with, Understand the importance of meeting work standards and deadlines when using office equipment, Understand the importance of leaving the equipment, resources and work area ready for the next user and what the appropriate standards are
    • Be able to operate office equipment, Be able to deal with equipment and resource problems, Be able to produce work to the required standard within agreed timescales, Be able to leave equipment, resources and work area ready for next user., Know about the different types of office equipment, their features and what they can be used for, Know how to choose equipment and resources that are appropriate for a range of administrative tasks, Understand the importance of following manufacturers’ instructions when operating equipment, Understand the importance of keeping waste to a minimum, and know how to do so, Understand the importance of keeping equipment clean and hygienic, and know what is meant by appropriate standards, Understand the importance of following manufacturers’ instructions and organisational procedures when dealing with equipment faults, Know the types of equipment fault and resource problems likely to occur in a business and administration environment, and how these may be dealt with, Understand the importance of meeting work standards and deadlines when using office equipment, Understand the importance of leaving the equipment, resources and work area ready for the next user and what the appropriate standards are

    Assessment Criteria

    Key criteria assessors look for in your portfolio

    • Award credit for demonstrating consistent adherence to manufacturers' instructions and organisational procedures when operating equipment, with zero tolerance for safety shortcuts.
    • Look for evidence of proactive problem-solving when equipment faults or resource shortages occur, including correct fault reporting and implementing temporary alternatives without compromising output quality.
    • Assess the learner's ability to produce documents or outputs that meet the exact specification (e.g., formatting, accuracy, quantity) within the agreed timescale, as evidenced by logs or witness testimonies.
    • Check that the learner consistently leaves the workstation, equipment, and resources in a clean, replenished, and orderly state according to workplace standards, ready for immediate use by the next person.
    • Award credit for correctly identifying equipment features and explaining their purposes in relation to specific tasks.
    • Credit accurate demonstration of following a manufacturer's instruction, such as for loading paper or clearing a jam.
    • Look for evidence of selecting resources (e.g., paper type, toner) appropriate to the equipment and task.
    • Assess ability to check equipment condition and report faults using standard proformas or digital systems.
    • Reward consistency in meeting quality standards and deadlines, evidenced through task logs or supervisor feedback.
    • Expect clear demonstration of end-of-use procedures: powering down, cleaning, and restocking consumables.
    • Give credit for explaining why hygiene is important (e.g., shared use, infection control) and describing relevant standards.
    • Award credit for demonstrating correct setup and operation of a range of office equipment in accordance with manufacturer guidelines.
    • Expect evidence of systematically identifying and resolving common equipment faults, such as paper jams or connectivity issues, following organisational procedures.
    • Look for clear documentation of waste minimization practices, such as using duplex printing or refilling toner cartridges where applicable.
    • Assess that the learner consistently leaves equipment in a clean, hygienic state with settings reset to default, and the work area tidy for the next user.
    • Award credit for correctly identifying suitable equipment for a scenario, e.g., choosing a photocopier for bulk duplication rather than a printer.
    • Look for evidence of following step-by-step manufacturer instructions, such as loading paper correctly or clearing jams safely.
    • Credit demonstration of troubleshooting: e.g., checking connections, error codes, or performing basic resets before escalating.
    • Expect learners to describe or show how they plan work to meet deadlines, e.g., by prioritising tasks and monitoring output.
    • Marks should be given for explaining or demonstrating proper handover: cleaning equipment, replenishing supplies, logging issues.
    • Reward examples of waste reduction, like duplex printing or reusing scrap paper.
    • Award credit for demonstrating correct usage of office equipment (e.g., photocopier, printer) following manufacturer's guidelines, including safety checks.
    • Award credit for selecting appropriate equipment and resources for specific administrative tasks, justifying choices based on task requirements.
    • Award credit for identifying a simulated or real equipment fault and following correct reporting and troubleshooting procedures.
    • Award credit for producing documents or output that meet quality standards (clarity, alignment, correct settings) within agreed timescales.
    • Award credit for leaving equipment clean, with consumables replenished, and work area tidy for the next user.
    • Award credit for demonstrating correct equipment selection based on task requirements, such as choosing a scanner for document digitisation instead of a photocopier.
    • Evidence must show accurate adherence to operational steps from manufacturer's instructions, like loading paper correctly or clearing a printer jam safely.
    • Assessors should look for proactive fault reporting and basic troubleshooting before escalating, for example, checking toner levels when prints are faded.
    • Work output must meet the required quality standard (e.g., clear copies, correct collation) and be completed within the agreed timescale.
    • The candidate must leave the equipment and area clean, with consumables replenished and ready for the next user, such as refilling paper and disinfecting surfaces.
    • Award credit for demonstrating correct selection and justification of equipment based on task requirements (e.g., choosing a laminator for ID cards over a photocopier).
    • Evidence must show systematic following of manufacturers' instructions, including pre-start checks, correct operation, and shutdown procedures.
    • Assessors should see documentation of equipment problems encountered, the steps taken to resolve them (including referral when beyond own authority), and a record of any waste minimization measures.
    • Learner must present finished work that meets given specifications and deadlines, with clear evidence of reviewing output against required standards.
    • Observation or witness testimony must confirm the work area was left clean, consumables restocked, confidential waste disposed of correctly, and equipment set to default settings for the next user.

    Assessment Guidance

    Guidance for achieving higher grades

    • 💡In practical assessments, narrate your actions as you go: state aloud which instruction you are following, why you selected a particular piece of equipment, and what checks you are performing—this helps the assessor capture evidence even if they miss a visual detail.
    • 💡For written or portfolio tasks, always include a reflection log detailing a real equipment problem you encountered, how you applied the manufacturer's or organisation's procedure to resolve it, and what you learned about minimising waste or downtime.
    • 💡When presenting evidence of meeting deadlines, attach copies of the original brief, the completed work, and any correspondence confirming timely submission, along with a witness statement if possible—this triangulates your reliability.
    • 💡In assessment evidence, explicitly reference the manufacturer’s instructions you followed, and state why compliance is crucial for safety and warranty.
    • 💡When describing fault handling, distinguish between minor issues you can resolve (e.g., paper jams) and major faults that require reporting to a technician.
    • 💡Use real-life examples from the workplace or simulated scenarios to demonstrate your ability to meet deadlines – show how you prioritise tasks.
    • 💡For the ‘readiness’ criteria, include a checklist or photographic evidence of a tidied workstation with restocked supplies to prove your thoroughness.
    • 💡Show that you understand waste minimisation not just as an environmental duty but as a cost-saving measure for the organisation.
    • 💡During practical assessments, verbalize your troubleshooting steps to demonstrate understanding of fault-finding procedures, even if the fault resolves quickly.
    • 💡Always reference the manufacturer's user manual or quick-start guide when explaining how you operate a specific piece of equipment; this shows due diligence.
    • 💡Present a portfolio entry showcasing a range of equipment used, with dated, signed witness statements and photographic evidence of clean, ready-to-use work areas.
    • 💡Always reference specific manufacturer instructions or organisational procedures in your answers to demonstrate thorough understanding.
    • 💡When describing troubleshooting, use a systematic approach: check the obvious (power, connections) then consult manuals.
    • 💡In role-plays or simulations, narrate your actions to show assessors your thought process behind equipment selection and problem-solving.
    • 💡Time management is key: practice producing common documents to standard within timed conditions to build speed.
    • 💡Always start with a visual check of equipment and perform any routine maintenance tasks before use, as examiners look for evidence of proactive behavior.
    • 💡When producing work, double-check settings (e.g., number of copies, print quality, paper size) to avoid wastage and rework, which demonstrates attention to detail.
    • 💡For fault scenarios, describe the realistic and correct escalation process—immediate actions (e.g., switching off), reporting to a supervisor, and logging details.
    • 💡In practical assessments, demonstrate environmental awareness by minimizing paper waste (e.g., using duplex printing, recycling) and turning off equipment after use.
    • 💡Always refer to the equipment's quick reference guide or manual during practical assessments to demonstrate safe and correct operation.
    • 💡In written assignments, explicitly link your equipment choice to the specific business task, explaining why it is more efficient or cost-effective.
    • 💡Show thoroughness by documenting a step-by-step fault-handling procedure, from initial checks to escalation according to organisational policy.
    • 💡Use a checklist approach when leaving the workstation: clean surfaces, replenish paper, log out, and leave a note if a consumable is low.
    • 💡When discussing waste minimisation, give concrete examples like double-sided printing or using digital distribution instead of printing where possible.
    • 💡For the practical assessment, narrate your actions as you demonstrate equipment operation—this shows the assessor your understanding of why and how you are complying with procedures.
    • 💡Keep a log of at least two different types of equipment problems you encountered and how you resolved them, noting any organisational policies referenced. This evidences both practical and knowledge criteria.
    • 💡When producing work, always annotate a draft or test copy to show quality checks—such evidence distinguishes a pass from a higher-grade demonstration of self-evaluation.
    • 💡Before finishing, visibly check off a mental checklist: equipment cleaned, supplies replenished, waste minimized/recycled, work area tidy, and confidential materials secure—this reinforces readiness for the next user.
    • 💡When answering questions about communication, always consider the audience and purpose. Use specific examples from your studies to show how you adapt your communication style in different situations.
    • 💡For questions on information management, demonstrate your understanding of data protection laws (e.g., GDPR) and explain how you would apply them in a real business scenario. This shows practical application of knowledge.
    • 💡In teamwork-related questions, use the Tuckman model (forming, storming, norming, performing) to structure your answer. This demonstrates a deeper understanding of team dynamics and will impress examiners.

    Common Mistakes

    Common errors to avoid in your coursework

    • Relying solely on memory instead of consulting the manufacturer's guide or quick-reference card for less familiar equipment, leading to operational errors or damage.
    • Ignoring or bypassing fault-reporting procedures by either attempting unauthorised repairs or continuing to use faulty equipment, which can cause further damage or health and safety risks.
    • Producing work that is not fully checked against the brief before submission, resulting in avoidable errors such as incorrect margins, missing pages, or low-quality prints.
    • Failing to restock consumables like paper or toner, and not removing confidential waste or personal items from the work area, leaving it substandard for the next user.
    • Assuming all equipment operates identically without consulting manufacturer instructions, leading to errors or damage.
    • Neglecting minor faults (e.g., error lights, unusual noises) until they cause equipment failure or safety risks.
    • Failing to consider task-specific requirements when selecting equipment, such as using a desktop printer for a bulk mailing.
    • Overlooking waste reduction practices, like printing single-sided unnecessarily or discarding recyclable cartridges.
    • Leaving equipment in an unclean state or without replenishing supplies, causing delays for the next user.
    • Confusing ‘clean’ with ‘hygienic’ – not understanding that hygiene includes sanitisation, particularly for shared devices.
    • Failing to check power connections or network cables before assuming a device is faulty.
    • Using incorrect consumables (e.g., wrong paper type for a printer), leading to jams or poor output quality.
    • Leaving equipment in a non-standard state, such as bypassing default print settings or leaving confidential documents on a scanner glass.
    • Ignoring manufacturer guidelines and relying on trial-and-error, leading to equipment damage or poor output.
    • Confusing different equipment functions, e.g., using a scanner when a copier is needed.
    • Neglecting to check toner/ink levels before starting a large print job, causing delays.
    • Failing to report faults or leaving equipment in an unusable state for the next user.
    • Not reading or disregarding equipment manuals, leading to incorrect operation or damage.
    • Using incorrect or incompatible consumables (e.g., wrong paper type) causing jams or poor output.
    • Ignoring error messages and attempting to force equipment to function, potentially worsening faults.
    • Failing to log or report equipment problems promptly, resulting in unresolved issues for others.
    • Leaving equipment dirty, with depleted supplies, or in an unsafe state for the next user.
    • Ignoring manufacturer's guidelines, leading to incorrect usage or damage, such as forcing a paper tray closed or using incompatible supplies.
    • Failing to check equipment status before use, resulting in wasted time or resources, e.g., not noticing a paper jam before starting a large print run.
    • Neglecting to report minor faults until they escalate, like ignoring unusual noises from a shredder until it completely breaks down.
    • Leaving the work area untidy or without restocking consumables, causing delays for the next user.
    • Choosing inappropriate equipment for the task, such as using a high-cost colour printer for draft black-and-white documents.
    • Assuming all photocopiers or printers operate identically without consulting the specific device's instructions, leading to jams or damage.
    • Failing to check and refill paper, toner, or other consumables after use, which inconveniences the next user and can cause delays.
    • Overlooking the importance of routine cleaning, especially on shared devices like telephones or keyboards, which can compromise hygiene standards.
    • Attempting to fix electrical or mechanical faults without proper training or authorisation, risking injury or further damage.
    • Not comparing finished work to the original brief, resulting in output that does not meet quality standards or contains avoidable errors.
    • Misconception: Business administration is just about answering phones and filing paperwork. Correction: While these are part of the role, modern business administration involves strategic planning, data analysis, project coordination, and using advanced software to improve efficiency.
    • Misconception: Communication skills are not as important as technical skills. Correction: Effective communication is critical in business administration; poor communication can lead to misunderstandings, errors, and reduced productivity. Employers highly value clear and professional communication.
    • Misconception: The diploma is only for those who want to be secretaries. Correction: This diploma opens doors to various roles such as office manager, executive assistant, business support officer, and even management trainee positions across different industries.

    Frequently Asked Questions

    Common questions students ask about this topic

    Before You Start

    Prior knowledge that will help with this topic

    • •Basic understanding of business concepts (e.g., profit, revenue, customers) is helpful but not essential.
    • •Good literacy and numeracy skills, as the course involves report writing and basic data analysis.
    • •Familiarity with common office software (e.g., Microsoft Word, Excel) is advantageous but not required.

    Key Terminology

    Essential terms to know

    • Be able to operate office equipment, Be able to deal with equipment and resource problems, Be able to produce work to the required standard within agreed timescales, Be able to leave equipment, resources and work area ready for next user., Know about the different types of office equipment, their features and what they can be used for, Know how to choose equipment and resources that are appropriate for a range of administrative tasks, Understand the importance of following manufacturers’ instructions when operating equipment, Understand the importance of keeping waste to a minimum, and know how to do so, Understand the importance of keeping equipment clean and hygienic, and know what is meant by appropriate standards, Understand the importance of following manufacturers’ instructions and organisational procedures when dealing with equipment faults, Know the types of equipment fault and resource problems likely to occur in a business and administration environment, and how these may be dealt with, Understand the importance of meeting work standards and deadlines when using office equipment, Understand the importance of leaving the equipment, resources and work area ready for the next user and what the appropriate standards are
    • Equipment operation and features
    • Resource selection for tasks
    • Manufacturer instructions compliance
    • Waste and hygiene management
    • Fault identification and handling
    • Work area readiness and standards
    • Be able to operate office equipment, Be able to deal with equipment and resource problems, Be able to produce work to the required standard within agreed timescales, Be able to leave equipment, resources and work area ready for next user., Know about the different types of office equipment, their features and what they can be used for, Know how to choose equipment and resources that are appropriate for a range of administrative tasks, Understand the importance of following manufacturers’ instructions when operating equipment, Understand the importance of keeping waste to a minimum, and know how to do so, Understand the importance of keeping equipment clean and hygienic, and know what is meant by appropriate standards, Understand the importance of following manufacturers’ instructions and organisational procedures when dealing with equipment faults, Know the types of equipment fault and resource problems likely to occur in a business and administration environment, and how these may be dealt with, Understand the importance of meeting work standards and deadlines when using office equipment, Understand the importance of leaving the equipment, resources and work area ready for the next user and what the appropriate standards are
    • Equipment selection and suitability
    • Following manufacturer guidelines
    • Fault identification and resolution
    • Waste minimisation techniques
    • Hygiene and maintenance standards
    • Work area handover protocols
    • Be able to operate office equipment, Be able to deal with equipment and resource problems, Be able to produce work to the required standard within agreed timescales, Be able to leave equipment, resources and work area ready for next user., Know about the different types of office equipment, their features and what they can be used for, Know how to choose equipment and resources that are appropriate for a range of administrative tasks, Understand the importance of following manufacturers’ instructions when operating equipment, Understand the importance of keeping waste to a minimum, and know how to do so, Understand the importance of keeping equipment clean and hygienic, and know what is meant by appropriate standards, Understand the importance of following manufacturers’ instructions and organisational procedures when dealing with equipment faults, Know the types of equipment fault and resource problems likely to occur in a business and administration environment, and how these may be dealt with, Understand the importance of meeting work standards and deadlines when using office equipment, Understand the importance of leaving the equipment, resources and work area ready for the next user and what the appropriate standards are
    • Be able to operate office equipment, Be able to deal with equipment and resource problems, Be able to produce work to the required standard within agreed timescales, Be able to leave equipment, resources and work area ready for next user., Know about the different types of office equipment, their features and what they can be used for, Know how to choose equipment and resources that are appropriate for a range of administrative tasks, Understand the importance of following manufacturers’ instructions when operating equipment, Understand the importance of keeping waste to a minimum, and know how to do so, Understand the importance of keeping equipment clean and hygienic, and know what is meant by appropriate standards, Understand the importance of following manufacturers’ instructions and organisational procedures when dealing with equipment faults, Know the types of equipment fault and resource problems likely to occur in a business and administration environment, and how these may be dealt with, Understand the importance of meeting work standards and deadlines when using office equipment, Understand the importance of leaving the equipment, resources and work area ready for the next user and what the appropriate standards are
    • Be able to operate office equipment, Be able to deal with equipment and resource problems, Be able to produce work to the required standard within agreed timescales, Be able to leave equipment, resources and work area ready for next user., Know about the different types of office equipment, their features and what they can be used for, Know how to choose equipment and resources that are appropriate for a range of administrative tasks, Understand the importance of following manufacturers’ instructions when operating equipment, Understand the importance of keeping waste to a minimum, and know how to do so, Understand the importance of keeping equipment clean and hygienic, and know what is meant by appropriate standards, Understand the importance of following manufacturers’ instructions and organisational procedures when dealing with equipment faults, Know the types of equipment fault and resource problems likely to occur in a business and administration environment, and how these may be dealt with, Understand the importance of meeting work standards and deadlines when using office equipment, Understand the importance of leaving the equipment, resources and work area ready for the next user and what the appropriate standards are

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