Work in a business environment — Pearson Education Ltd QCF Business Administration Revision

    This subtopic focuses on the essential professional behaviours required in a business setting, including treating colleagues with respect, upholding securi

    Topic Synopsis

    This subtopic focuses on the essential professional behaviours required in a business setting, including treating colleagues with respect, upholding security and confidentiality protocols, and implementing effective waste management and hazardous material disposal procedures to maintain a safe and compliant workplace.

    Key Concepts & Core Principles

    Exam Tips & Revision Strategies

    Common Misconceptions & Mistakes to Avoid

    Examiner Marking Points

    Work in a business environment

    PEARSON EDUCATION LTD
    vocational

    This subtopic focuses on the essential professional behaviours required in a business setting, including treating colleagues with respect, upholding security and confidentiality protocols, and implementing effective waste management and hazardous material disposal procedures to maintain a safe and compliant workplace.

    25
    Learning Outcomes
    38
    Assessment Guidance
    40
    Key Skills
    23
    Key Terms
    45
    Assessment Criteria

    Assessment criteria

    Pearson Edexcel Level 1 NVQ Certificate in Business and Administration (QCF)
    Pearson Edexcel Level 1 NVQ Award in Business and Administration (QCF)
    Pearson Edexcel Level 2 NVQ Certificate in Business and Administration (QCF)
    Pearson Edexcel Level 2 NVQ Diploma in Business and Administration (QCF)
    Pearson Edexcel Level 2 Certificate in Business and Administration for Decision Makers (QCF)
    Pearson Edexcel Level 3 Certificate in Business and Administration for Decision Makers (QCF)
    Pearson Edexcel Level 3 NVQ Diploma in Business and Administration (QCF)
    Pearson Edexcel Level 3 NVQ Certificate in Business and Administration (QCF)
    Pearson Edexcel Level 2 NVQ Award in Business and Administration (QCF)

    Topic Overview

    The Pearson Edexcel Level 1 NVQ Certificate in Business and Administration (QCF) is a competency-based qualification designed for individuals working in or aspiring to work in an administrative role. It covers essential skills such as managing information, producing documents, and supporting events, providing a solid foundation for career progression in business administration. This qualification is part of the Qualifications and Credit Framework (QCF), meaning it is made up of units that can be achieved flexibly to suit your job role and learning needs.

    This NVQ is assessed through practical evidence gathered in the workplace, such as observations, work products, and professional discussions. It focuses on real-world application rather than exams, making it ideal for those who learn best by doing. By completing this certificate, you demonstrate competence in key administrative tasks, which is valued by employers across all sectors. It also serves as a stepping stone to higher-level qualifications, such as the Level 2 or 3 NVQ in Business and Administration.

    In the wider context of business administration, this qualification ensures you understand the importance of effective communication, information management, and organisational skills. It aligns with national occupational standards, ensuring that what you learn is directly relevant to current industry practices. Whether you are new to administration or looking to formalise your existing skills, this NVQ provides a structured pathway to enhance your employability and professional development.

    Key Concepts

    Core ideas you must understand for this topic

    • →Competence-based assessment: You are assessed on your ability to perform tasks in the workplace, not through written exams. Evidence includes observations, witness testimonies, and work products.
    • →Mandatory and optional units: The qualification consists of mandatory units (e.g., 'Manage own performance in a business environment') and optional units (e.g., 'Use IT to exchange information') that allow you to tailor learning to your role.
    • →Evidence gathering: You must collect a portfolio of evidence demonstrating your skills, such as emails, reports, meeting minutes, and feedback from colleagues or supervisors.
    • →National Occupational Standards (NOS): The qualification is based on NOS for business and administration, ensuring your skills meet industry benchmarks.
    • →Credit accumulation: Each unit carries a credit value; you need a total of 37 credits to achieve the certificate, with flexibility in how you combine units.

    Learning Objectives

    What you need to know and understand

    • Describe the principles of treating others with respect in a professional setting
    • Explain the importance of maintaining security and confidentiality of information
    • Apply procedures for minimizing waste in accordance with organizational policies
    • Demonstrate correct disposal methods for hazardous materials
    • Evaluate own performance in supporting colleagues and upholding workplace values
    • Describe the key principles of respect and inclusion when interacting with colleagues and customers.
    • Explain the importance of following organisational security procedures to protect physical and digital assets.
    • Identify methods for minimising waste in day-to-day administrative tasks.
    • State the correct steps for disposing of hazardous materials in line with workplace guidelines.
    • Demonstrate active listening and supportive communication to assist team members.
    • Apply data protection measures, such as locking screens and securing confidential documents.
    • Segregate waste correctly according to recycling and general waste streams.
    • Report security breaches or confidentiality risks promptly to the appropriate authority.
    • Understand how to respect other people at work, Understand how to maintain security and confidentiality at work and deal with concerns, Understand the purpose and procedures for keeping waste to a minimum in a business environment, Understand procedures for disposal of hazardous materials, Know how to support sustainability in an organisation, Be able to respect and support other people at work in an organisation, Be able to maintain security and confidentiality, Be able to support sustainability and minimise waste in an organisation
    • Understand how to respect other people at work, Understand how to maintain security and confidentiality at work and deal with concerns, Understand the purpose and procedures for keeping waste to a minimum in a business environment, Understand procedures for disposal of hazardous materials, Know how to support sustainability in an organisation, Be able to respect and support other people at work in an organisation, Be able to maintain security and confidentiality, Be able to support sustainability and minimise waste in an organisation
    • Understand how to respect other people at work, Understand how to maintain security and confidentiality at work and deal with concerns, Understand the purpose and procedures for keeping waste to a minimum in a business environment, Understand procedures for disposal of hazardous materials, Know how to support sustainability in an organisation, Be able to respect and support other people at work in an organisation, Be able to maintain security and confidentiality, Be able to support sustainability and minimise waste in an organisation
    • Understand the purpose and benefits of respecting and supporting other people at work, Understand how to maintain security and confidentiality at work and deal with concerns, Understand how to assess, manage and monitor risk in the workplace, Understand the purpose of keeping waste to a minimum in a business environment, and the procedures to follow, Understand procedures for disposal of hazardous materials, Understand ways of supporting sustainability in an organisation, Be able to respect and support other people at work in an organisation, Be able maintain security and confidentiality, Be able to assess, manage and monitor risk, Be able to support the minimisation of waste in an organisation, Be able to follow procedures for the disposal of hazardous waste in an organisation, Be able to support sustainability in an organisation
    • Explain the benefits of mutual respect and support in fostering a positive work environment.
    • Describe procedures for maintaining confidentiality and security of information in line with data protection legislation.
    • Conduct a workplace risk assessment and propose monitoring controls.
    • Demonstrate methods to minimise waste in own work area, including correct segregation of materials.
    • Follow correct procedures for the safe disposal of hazardous materials, adhering to COSHH guidelines.
    • Evaluate own contribution to sustainability initiatives and recommend improvements.
    • Understand the purpose and benefits of respecting and supporting other people at work, Understand how to maintain security and confidentiality at work and deal with concerns, Understand how to assess, manage and monitor risk in the workplace, Understand the purpose of keeping waste to a minimum in a business environment, and the procedures to follow, Understand procedures for disposal of hazardous materials, Understand ways of supporting sustainability in an organisation, Be able to respect and support other people at work in an organisation, Be able maintain security and confidentiality, Be able to assess, manage and monitor risk, Be able to support the minimisation of waste in an organisation, Be able to follow procedures for the disposal of hazardous waste in an organisation, Be able to support sustainability in an organisation
    • Understand how to respect other people at work, Understand how to maintain security and confidentiality at work and deal with concerns, Understand the purpose and procedures for keeping waste to a minimum in a business environment, Understand procedures for disposal of hazardous materials, Know how to support sustainability in an organisation, Be able to respect and support other people at work in an organisation, Be able to maintain security and confidentiality, Be able to support sustainability and minimise waste in an organisation

    Assessment Criteria

    Key criteria assessors look for in your portfolio

    • Award credit for demonstrating active listening and respectful communication with colleagues, including appropriate language and tone
    • Expect evidence of following data protection protocols, such as locking screens, securing physical documents, and verifying identities before sharing information
    • Credit should be given for correctly segregating waste into general, recyclable, and confidential streams, and for promptly reporting any waste management issues
    • Look for strict adherence to COSHH guidelines and organizational procedures when handling, labelling, and disposing of hazardous substances
    • Assessors should observe consistent application of security measures, like challenging unfamiliar visitors and maintaining clear desk policies
    • Award credit for demonstrating respectful verbal and non-verbal communication with colleagues and visitors.
    • Expect evidence of password protection, document shredding, or secure storage to maintain confidentiality.
    • Assessors should observe consistent use of recycling bins and double-sided printing to reduce waste.
    • Credit for accurate completion of waste transfer notes or hazardous waste logs.
    • Look for examples of offering assistance to co-workers, such as sharing workload or providing guidance.
    • Assess understanding of confidentiality by checking that personal or sensitive information is not left visible.
    • Require demonstration of correct colour-coded bin usage or following specific recycling procedures.
    • Award credit for demonstrating active listening and respectful communication, adapting style to meet the needs of diverse colleagues and customers.
    • Evidence must show accurate application of data protection principles, such as secure storage of confidential documents and password protection on digital files.
    • When assessing waste minimisation, look for consistent use of recycling facilities, reducing paper use by printing double-sided, and correctly segregating waste streams.
    • For hazardous material disposal, evidence must include following COSHH guidelines, using appropriate PPE, and completing relevant waste transfer documentation.
    • Sustainability evidence should include actions like switching off equipment when not in use, reporting energy wastage, and contributing to environmental improvement suggestions.
    • Assessors should observe learners challenging inappropriate behaviour professionally and reporting security breaches or confidentiality concerns promptly via correct channels.
    • Award credit for demonstrating respectful communication and collaboration with colleagues, such as using appropriate language and actively listening during team interactions.
    • Look for evidence of correctly applying organisational procedures to maintain confidentiality, e.g., securing documents, using passwords, and reporting breaches appropriately.
    • Assess the learner's ability to identify and minimise waste by following recycling protocols, reducing paper usage, and disposing of hazardous materials in line with safety regulations.
    • Expect practical examples of supporting sustainability, such as suggesting energy-saving measures or participating in green initiatives within the workplace.
    • Award credit for demonstrating an ability to communicate respectfully with colleagues, including listening actively and valuing diversity in line with organisational policies.
    • Expect evidence of following confidentiality protocols, such as secure storage of documents and password protection, and correctly logging any breaches.
    • Look for practical application of waste reduction techniques, like recycling procedures and correct sorting of materials, with clear explanation of why waste minimisation matters.
    • Assess learner's ability to identify hazardous materials in the workplace and follow correct disposal procedures, referencing relevant safety data sheets or COSHH.
    • Award credit for demonstrating active support and respect towards colleagues, evidenced by specific examples of collaborative working and constructive communication.
    • Expect clear evidence of maintaining confidentiality, such as correctly handling sensitive documents, using password protection, and reporting breaches promptly.
    • Assess ability to conduct a step-by-step risk assessment, identifying hazards, evaluating risks, and implementing appropriate control measures with documented review.
    • Look for practical application of waste minimization techniques, including recycling, reuse, and reduction strategies, with records of monitoring and improvement.
    • Require demonstration of correct procedures for hazardous waste disposal, including correct segregation, use of appropriate containers, and compliance with safety data sheets.
    • Verify contribution to sustainability initiatives, such as energy saving, resource conservation, or promoting green practices, supported by personal actions or team projects.
    • Award credit for evidence of active listening, constructive feedback, and inclusive behaviour towards colleagues.
    • Look for demonstrated adherence to data protection principles: lawful processing, minimisation, and secure storage.
    • Require risk assessment evidence that identifies hazards, evaluates likelihood and severity, and outlines practical control measures.
    • For waste minimisation, assessor should see correct sorting of waste streams and initiative to reduce resource use.
    • When handling hazardous waste, check for correct use of PPE, accurate labelling, and disposal using authorised methods.
    • Sustainability evidence may include reducing energy consumption, promoting recycling schemes, or supporting ethical sourcing.
    • Award credit for demonstrating consistent application of the organisation's confidentiality procedures, such as secure storage, controlled access, and proper disposal of sensitive information.
    • Assessors should look for evidence of proactive risk identification, use of risk assessment templates, and implementation of control measures in line with workplace policies.
    • Credit must be given for clear examples of waste reduction initiatives, such as recycling programmes, digital document usage, or supplier packaging reduction, and for following hazardous waste disposal protocols accurately.
    • Award credit for demonstrating appropriate verbal and non-verbal communication that respects colleagues' roles and diversity.
    • Look for evidence of correctly following data protection procedures, including secure storage of confidential documents and password protection.
    • Check understanding of waste reduction strategies, such as recycling and digital documentation, and correct disposal of hazardous materials per COSHH regulations.
    • Expect clearly documented reports of any security or confidentiality concerns raised to the appropriate line manager.

    Assessment Guidance

    Guidance for achieving higher grades

    • 💡In observations, explicitly verbalize your actions when handling confidential waste or responding to a data access request to clearly demonstrate your understanding to the assessor
    • 💡For portfolio evidence, include annotated photographs of waste segregation in your work area, accompanied by a signed witness statement confirming your consistent practice
    • 💡When recording evidence of supporting colleagues, capture specific examples that show how you adapted your behaviour to promote a positive and inclusive environment
    • 💡Review your organization’s security and environmental policies before assessment, and be prepared to answer oral questions on the ‘why’ behind the procedures, not just the ‘how’
    • 💡Always reference your specific organisation’s policies when answering knowledge-based questions.
    • 💡Collect witness testimonies from supervisors or colleagues to support practical evidence.
    • 💡Keep a brief diary of instances where you maintained confidentiality or supported a colleague.
    • 💡During observations, clearly verbalise your actions, e.g., ‘I am now locking this cabinet to maintain security’.
    • 💡Familiarise yourself with common recycling symbols and your workplace’s waste streams before assessment.
    • 💡For each performance criterion, collect natural workplace evidence such as screenshots, signed witness testimonies, and observation records to demonstrate consistent practice.
    • 💡When discussing confidentiality, always link back to specific legislation (e.g., GDPR, Data Protection Act) and your organisation's policies to show underpinning knowledge.
    • 💡In your portfolio, cross-reference sustainability and waste reduction evidence across multiple units to strengthen holistic assessment.
    • 💡Prepare for professional discussion by reflecting on real incidents where you maintained security, dealt with a breach concern, or suggested a sustainability improvement.
    • 💡Use the 'Plan-Do-Review' cycle to present waste minimisation evidence: show how you planned a reduction, implemented it, and reviewed outcomes.
    • 💡Provide detailed witness testimonies from supervisors or colleagues that clearly describe your actions in maintaining security, respecting others, and supporting sustainability.
    • 💡Maintain a reflective log that links your daily activities to the learning outcomes, demonstrating consistent application over time.
    • 💡When demonstrating waste minimisation, include specific examples such as using double-sided printing or participating in a waste audit.
    • 💡For confidentiality, show evidence of handling sensitive information correctly, such as a signed declaration from your manager confirming your adherence to policy.
    • 💡When providing evidence, ensure you include witness statements or observation records that explicitly reference the criteria—don’t just describe what you did, show how it met the standards.
    • 💡For sustainability tasks, link your actions to the organisation's specific environmental policy; generic statements may not meet the assessment criteria.
    • 💡If dealing with confidentiality scenarios, clearly state the steps you took to secure information and what you would do if a breach occurred, demonstrating your understanding of procedures.
    • 💡Use real workplace examples or case studies to illustrate how you have applied each principle, ensuring your evidence is authentic and job-relevant.
    • 💡For observational evidence, brief your assessor beforehand on the specific criteria you plan to demonstrate, and always follow up with reflective accounts.
    • 💡When documenting risk assessments, include dates, signatures, and evidence of reviews to show you understand the full cycle.
    • 💡Keep a personal log or diary of your actions regarding waste minimization and sustainability, capturing small daily actions as well as larger initiatives.
    • 💡For confidentiality and security, gather witness testimonies from supervisors or colleagues who have observed your correct practices.
    • 💡Compile a portfolio of witness testimonies from supervisors to corroborate your respectful and supportive interactions.
    • 💡Include annotated screenshots or blank copies of confidential documents (redacted) to evidence your understanding of security protocols.
    • 💡Use your organisation’s actual risk assessment templates and completed examples as direct evidence.
    • 💡For waste minimisation, photograph before-and-after scenarios showing your improvements.
    • 💡Demonstrate sustainability by documenting a small, self-initiated project with measurable outcomes, such as reducing paper usage.
    • 💡Always cross-reference your evidence against the specific performance criteria in the unit—each piece of work must clearly show how you have met the standard.
    • 💡Use real examples from your own practice, such as completed risk assessment forms, waste audit records, or signed confidentiality agreements, as this adds authenticity and weight to your portfolio.
    • 💡For observation-based assessments, articulate your reasoning while performing tasks (e.g., explain why you are shredding a document or choosing a specific waste receptacle) to demonstrate underpinning knowledge.
    • 💡Always link theoretical knowledge to real workplace examples in your evidence, showing how you applied procedures.
    • 💡Ensure you reference your organisation's specific policies on security and sustainability to demonstrate contextual understanding.
    • 💡When providing evidence for confidentiality, include examples of handling sensitive information (e.g., shredding, password-protecting files) rather than just stating the principle.
    • 💡For waste minimisation, include measurable outcomes, such as reduced paper usage or increased recycling rates, backed by your actions.
    • 💡Tip 1: Start your portfolio early and keep it organised. Use a folder with dividers for each unit, and label every piece of evidence clearly with the unit number and performance criteria it meets. This saves time during assessment.
    • 💡Tip 2: Use a variety of evidence types. Don't rely solely on written documents; include observations, professional discussions, and witness statements. This shows you can apply skills in different contexts and strengthens your portfolio.
    • 💡Tip 3: Relate your evidence to the assessment criteria explicitly. When writing reflective accounts or discussing your work, directly reference the criteria (e.g., 'This email demonstrates my ability to communicate information accurately, meeting criterion 2.1').

    Common Mistakes

    Common errors to avoid in your coursework

    • Assuming that confidentiality only applies to customer data, while neglecting internal sensitive information such as staff records or financial details
    • Confusing general waste with recyclable materials, leading to contamination of recycling streams and potential non-compliance with environmental policies
    • Failing to report a breach of security or confidentiality immediately, underestimating the potential consequences of a minor lapse
    • Disposing of hazardous materials (e.g., toners, batteries, cleaning chemicals) in ordinary waste bins due to lack of awareness of special disposal procedures
    • Not adapting communication style when interacting with colleagues from diverse backgrounds or with differing needs, resulting in unintentional disrespect
    • Believing that confidentiality means never sharing information, even with authorised personnel.
    • Disposing of hazardous waste, like toner cartridges or batteries, in general waste bins.
    • Assuming that data security only applies to digital files, overlooking physical documents.
    • Forgetting to log off computers or lock filing cabinets when leaving a workstation unattended.
    • Failing to challenge or report disrespectful behaviour due to fear of conflict.
    • Mixing recyclable materials with non-recyclable waste due to lack of awareness of local guidelines.
    • Assuming confidentiality only applies to customer data, overlooking internal sensitive information like staff records or business strategies.
    • Confusing waste minimisation with just recycling; failing to consider reducing consumption or reusing materials first in the waste hierarchy.
    • Disposing of hazardous waste without checking the safety data sheet (SDS) or organisation-specific procedures, leading to unsafe mixing or handling.
    • Believing sustainability is solely an environmental role; not recognising personal responsibility in daily tasks such as energy conservation.
    • Providing generic statements about respect without real workplace examples to evidence diversity and inclusion practices.
    • Confusing confidentiality with privacy, leading to inappropriate information sharing without following data protection protocols.
    • Neglecting to segregate waste properly, resulting in mixing hazardous with non-hazardous materials and potential safety risks.
    • Failing to recognise that sustainability extends beyond recycling to include reducing consumption and reusing resources where possible.
    • Assuming that security measures only involve digital data, ignoring physical security of documents and premises.
    • Students often confuse confidentiality with secrecy, not recognising when to escalate concerns about breaches.
    • Many learners fail to differentiate between general waste and recyclable materials, leading to incorrect disposal.
    • A common error is assuming that all hazardous materials have obvious warning labels, neglecting to check product safety data sheets.
    • Confusing confidentiality with data protection regulations, leading to incomplete practices like not considering verbal breaches.
    • Overlooking the ongoing monitoring phase of risk management, focusing only on the initial assessment and ignoring changes in the workplace.
    • Mixing up general waste and hazardous waste streams, resulting in improper disposal and potential safety or legal violations.
    • Assuming sustainability is solely an organizational responsibility without providing evidence of personal contributions or initiative.
    • Failing to seek appropriate support or guidance when faced with security/confidentiality concerns, instead attempting to handle issues inappropriately alone.
    • Confusing confidentiality with secrecy, leading to failure to escalate safeguarding or legal concerns.
    • Performing a risk assessment once and not reviewing it after workplace changes.
    • Mixing recyclable and non-recyclable waste due to lack of awareness of local disposal streams.
    • Disposing of hazardous materials, such as batteries or toner cartridges, in regular office bins.
    • Narrowly interpreting sustainability as only environmental, ignoring economic and social dimensions.
    • Learners often confuse confidentiality with data protection legislation, failing to recognise that confidentiality extends beyond personal data to all business-sensitive information.
    • A typical error is viewing risk assessment as a one-off task rather than an ongoing process that requires regular monitoring and updating when circumstances change.
    • Many candidates mistakenly assume sustainability solely involves recycling, overlooking energy efficiency, sustainable procurement, and corporate social responsibility aspects.
    • Confusing confidentiality with secrecy, leading to failure to report security breaches to appropriate personnel.
    • Assuming all waste can be disposed of together, ignoring specific hazardous waste protocols.
    • Neglecting to ask for guidance when unsure about sustainability procedures, resulting in inconsistent practice.
    • Not recognising that maintaining security also includes physical security measures like locking cabinets and screens.
    • Misconception: 'This qualification is just about typing and filing.' Correction: While document production is part of it, the NVQ covers a wide range of skills including problem-solving, event coordination, and using IT systems effectively.
    • Misconception: 'I need to pass written exams to get the certificate.' Correction: There are no exams. Assessment is entirely based on practical evidence from your workplace, making it accessible for those who struggle with traditional tests.
    • Misconception: 'I can complete the qualification quickly without much effort.' Correction: Although flexible, you must demonstrate consistent competence over time. Evidence must be authentic and meet strict criteria, requiring dedication and organisation.

    Frequently Asked Questions

    Common questions students ask about this topic

    Before You Start

    Prior knowledge that will help with this topic

    • •No formal prerequisites are required, but you should be employed or have access to a work environment where you can perform administrative tasks. Basic literacy and numeracy skills are helpful.
    • •Familiarity with common office software (e.g., Microsoft Word, email) is beneficial but not essential, as the qualification includes units on using IT.

    Key Terminology

    Essential terms to know

    • Professional workplace conduct
    • Confidentiality and data protection
    • Waste minimization strategies
    • Hazardous material disposal protocols
    • Security policies and procedures
    • Respectful workplace behaviour
    • Security and confidentiality protocols
    • Waste minimisation techniques
    • Hazardous material handling
    • Teamwork and peer support
    • Sustainable disposal practices
    • Understand how to respect other people at work, Understand how to maintain security and confidentiality at work and deal with concerns, Understand the purpose and procedures for keeping waste to a minimum in a business environment, Understand procedures for disposal of hazardous materials, Know how to support sustainability in an organisation, Be able to respect and support other people at work in an organisation, Be able to maintain security and confidentiality, Be able to support sustainability and minimise waste in an organisation
    • Understand how to respect other people at work, Understand how to maintain security and confidentiality at work and deal with concerns, Understand the purpose and procedures for keeping waste to a minimum in a business environment, Understand procedures for disposal of hazardous materials, Know how to support sustainability in an organisation, Be able to respect and support other people at work in an organisation, Be able to maintain security and confidentiality, Be able to support sustainability and minimise waste in an organisation
    • Understand how to respect other people at work, Understand how to maintain security and confidentiality at work and deal with concerns, Understand the purpose and procedures for keeping waste to a minimum in a business environment, Understand procedures for disposal of hazardous materials, Know how to support sustainability in an organisation, Be able to respect and support other people at work in an organisation, Be able to maintain security and confidentiality, Be able to support sustainability and minimise waste in an organisation
    • Understand the purpose and benefits of respecting and supporting other people at work, Understand how to maintain security and confidentiality at work and deal with concerns, Understand how to assess, manage and monitor risk in the workplace, Understand the purpose of keeping waste to a minimum in a business environment, and the procedures to follow, Understand procedures for disposal of hazardous materials, Understand ways of supporting sustainability in an organisation, Be able to respect and support other people at work in an organisation, Be able maintain security and confidentiality, Be able to assess, manage and monitor risk, Be able to support the minimisation of waste in an organisation, Be able to follow procedures for the disposal of hazardous waste in an organisation, Be able to support sustainability in an organisation
    • Respecting and Supporting Colleagues
    • Security and Confidentiality
    • Risk Assessment and Management
    • Waste Minimisation
    • Hazardous Waste Disposal
    • Sustainability Practices
    • Understand the purpose and benefits of respecting and supporting other people at work, Understand how to maintain security and confidentiality at work and deal with concerns, Understand how to assess, manage and monitor risk in the workplace, Understand the purpose of keeping waste to a minimum in a business environment, and the procedures to follow, Understand procedures for disposal of hazardous materials, Understand ways of supporting sustainability in an organisation, Be able to respect and support other people at work in an organisation, Be able maintain security and confidentiality, Be able to assess, manage and monitor risk, Be able to support the minimisation of waste in an organisation, Be able to follow procedures for the disposal of hazardous waste in an organisation, Be able to support sustainability in an organisation
    • Understand how to respect other people at work, Understand how to maintain security and confidentiality at work and deal with concerns, Understand the purpose and procedures for keeping waste to a minimum in a business environment, Understand procedures for disposal of hazardous materials, Know how to support sustainability in an organisation, Be able to respect and support other people at work in an organisation, Be able to maintain security and confidentiality, Be able to support sustainability and minimise waste in an organisation

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