Communicate effectively with others — EAL Vocational Construction & Building Services
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Learning outcomes
- This unit identifies the performance and knowledge criteria required in order that the learner can demonstrate that they are competent in communicating effectively with others in the workplace.The learner must produce a portfolio of evidence to demonstrate their competence in the following areas
- Develop and maintain effective communication with customers and colleagues
- Maintain the security of information whilst accessing information and keeping records
Show all 5 objectives
- Portray a positive image whilst establishing an effective rapport with customers
- Respond and communicate information appropriately to customers,They will be able to apply the appropriate behaviours required in the workplace to meet the job profile and overall company objectives, such as strong work ethic, positive attitude, team player, dependability, responsibility, honesty, integrity, motivation and commitment.
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