What is the difference between hardware and software?

Hardware refers to the physical parts of a computer that you can touch, such as the monitor, keyboard, mouse, and internal components like the hard drive. Software, on the other hand, is a set of instructions that tells the hardware what to do. Examples of software include operating systems like Windows, word processors like Microsoft Word, and web browsers like Chrome. Without software, hardware would not be able to perform any useful tasks.

How do I create a folder and save a file in it?

To create a folder, open File Explorer (Windows) or Finder (Mac), navigate to the location where you want the folder (e.g., Desktop or Documents), right-click (or use the menu), select 'New Folder', and give it a name. To save a file into that folder, open the application (e.g., Word), create your document, click 'File' > 'Save As', browse to the folder you created, type a file name, and click 'Save'. Always check the location before saving to ensure the file goes to the right place.

What should I do if I receive an email from someone I don't know?

If you receive an email from an unknown sender, do not open any attachments or click on any links, as they may contain viruses or phishing attempts. Do not reply to the email. You should mark it as spam or junk mail to help your email provider filter similar messages in the future. If the email appears to be from a legitimate company but you are unsure, contact the company directly using a known phone number or website, not the contact details in the email.

How can I make sure my password is strong?

A strong password should be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters (e.g., !, @, #, $). Avoid using common words, your name, or personal information like your birthdate. Instead, use a phrase that is easy for you to remember but hard for others to guess, such as 'MyD0g!sCute' (note the substitution of 'o' with '0' and the exclamation mark). Never share your password with anyone, and use different passwords for different accounts.

What is the Recycle Bin and how do I use it?

The Recycle Bin is a special folder on Windows computers that temporarily stores deleted files. When you delete a file, it is moved to the Recycle Bin rather than being permanently erased. This allows you to recover files if you delete them by mistake. To restore a file, open the Recycle Bin, right-click the file, and select 'Restore'. To permanently delete a file, you can empty the Recycle Bin by right-clicking its icon and selecting 'Empty Recycle Bin'. Remember, once emptied, the files are harder to recover.

Do I need to know how to type quickly for this course?

No, you do not need to be a fast typist for this Entry Level course. The focus is on understanding basic computer operations and developing confidence, not speed. You will learn how to use a keyboard and mouse effectively, and you can type at your own pace. As you progress, your typing speed will naturally improve with practice. The important thing is to be accurate and comfortable with the keys.

Using Mobile IT Devices

AIM QUALIFICATIONS

vocational

This element focuses on the practical skills needed to configure, use, and maintain mobile IT devices for personal and professional tasks. Learners will develop competence in customising device settings, selecting appropriate applications, managing files, and transferring data efficiently. Mastery of these skills enhances employability and digital independence in a mobile-first world.

Learning Outcomes

Assessment Guidance

Key Skills

Key Terms

Assessment Criteria

Assessment criteria

AIM Qualifications Level 2 Diploma in IT User Skills

AIM Qualifications Entry Level Award in Information Technology (Entry 3)

AIM Qualifications Level 2 Extended Certificate in Computing

Topic Overview

The AIM Qualifications Entry Level Award in Information Technology (Entry 3) is designed to introduce students to the fundamental concepts and practical skills needed to use computers and digital devices effectively. This qualification covers essential topics such as using a computer, creating and managing files, and understanding basic online safety. It is ideal for learners who are new to IT or who want to build confidence before progressing to higher-level qualifications like Level 1 or GCSE Digital Skills.

In this course, you will learn how to operate a computer system, including starting up and shutting down, using input and output devices, and navigating the desktop environment. You will also develop skills in file management, such as creating, saving, and organising files and folders. Additionally, the qualification introduces you to the internet and email, focusing on safe and responsible online behaviour. These skills are not only essential for further study but also for everyday life and many workplaces, making this award a valuable stepping stone.

This qualification fits into the wider subject of Digital Skills and IT by providing a solid foundation for more advanced topics. It aligns with the UK government's emphasis on digital literacy as a core skill for all citizens. By completing this award, you will be better prepared for further qualifications in IT, such as the AIM Level 1 Award in IT, or for using technology in other subjects and careers. The practical, hands-on approach ensures that you gain real-world skills that are immediately applicable.

Key Concepts

Core ideas you must understand for this topic

→Computer hardware and software: Understand the difference between hardware (physical components like monitor, keyboard, mouse) and software (programs like word processors, web browsers).
→File management: Learn how to create, name, save, open, and organise files and folders using a file explorer. Know the difference between local storage (e.g., hard drive) and removable storage (e.g., USB drive).
→Online safety: Recognise the importance of keeping personal information private, using strong passwords, and identifying common online threats like phishing emails and malware.
→Basic internet use: Know how to open a web browser, enter a URL, use search engines effectively, and navigate websites. Understand the difference between the internet and the World Wide Web.
→Email basics: Learn to compose, send, receive, and reply to emails. Understand how to attach files and manage an inbox.

Learning Objectives

What you need to know and understand

Set up and customise the mobile device to meet needs, Select and use applications and files on the mobile device, Use tools and techniques to transfer data to and from mobile devices, Optimise the performance of mobile devices
Be able to set up a mobile device to meet needs., Be able to input and store data on a mobile device., Be able to transfer data between mobile devices., Be able to maintain the performance of a mobile device.
Set up and customise the mobile device to meet needs, Select and use applications and files on the mobile device, Use tools and techniques to transfer data to and from mobile devices, Optimise the performance of mobile devices

Assessment Criteria

Key criteria assessors look for in your portfolio

Award credit for demonstrating the ability to adjust device settings (e.g., display, accessibility, network) to suit specific user needs or scenarios.
Evidence must show competent selection and use of relevant applications for given tasks, including opening, creating, and saving files appropriately.
Credit is given for successfully using at least two different methods to transfer data (e.g., cloud services, USB, Bluetooth) with an explanation of when each is suitable.
Assessors should look for evidence of performance optimisation, such as managing storage, closing unused apps, or adjusting power-saving settings.
Award credit for demonstrating the ability to power on and off, navigate the home screen, and adjust basic settings such as volume, brightness, and Wi-Fi connectivity.
Award credit for accurately inputting data using on-screen keyboards, capturing photos or videos, and saving files to designated local or cloud storage locations, with clear evidence of organisation (e.g., naming files appropriately).
Award credit for successfully transferring data between devices using at least two methods (e.g., Bluetooth, email attachment, USB cable), with verification that files arrive intact and are accessible.
Award credit for performing routine maintenance tasks such as closing unused apps, deleting temporary files, installing updates, and identifying low storage warnings, with actions evidenced through screenshots or assessor observation.
Award credit for clearly demonstrating the ability to access and adjust key device settings (e.g., display, connectivity, security) to meet specified user requirements, with screenshots or observation records as evidence.
Award credit for showing the successful installation, launch, and purposeful use of at least two different types of applications (e.g., productivity and communication) to accomplish a given task.
Award credit for evidencing the transfer of files between the mobile device and another device or cloud service using two distinct methods (e.g., cable and Bluetooth), including verification of successful transfer.
Award credit for implementing and documenting at least two performance optimization techniques, such as clearing app cache, updating software, or managing background processes, with measured improvements noted.

Assessment Guidance

Guidance for achieving higher grades

💡When supplying portfolio evidence, include screenshots of before/after settings changes to clearly meet the customisation criterion.
💡During practical assessments, verbalise or annotate your reasoning for choosing specific transfer methods based on file size and security needs.
💡To achieve higher marks in optimisation tasks, demonstrate proactive maintenance like clearing cache and scheduling backups, not just reactive fixes.
💡When presenting evidence, use annotated screenshots or video recordings to clearly show each step of the process, from initial setup to data transfer, leaving no action assumed.
💡For the maintenance task, demonstrate proactive behaviour—such as regularly checking storage and updates—rather than only reactive fixes, to achieve higher marks.
💡During data transfer, always verify the integrity of the transferred file on the receiving device and include that verification in your evidence.
💡In any practical assessment, follow a logical sequence: setup first, then application use, then data transfer, and finally optimization, to demonstrate a systematic approach.
💡Always reference the specific user needs given in the scenario; explicitly state how your customization or app choice addresses that need to secure higher marks.
💡For data transfer tasks, narrate the method chosen and compare it with alternatives to show depth of understanding, e.g., 'I used email for this small file, but for larger files I would use cloud storage.'
💡When optimizing performance, take before and after screenshots or record metrics (e.g., available storage, battery drain) as compelling evidence that your actions had a measurable impact.
💡When answering questions about file management, always use the correct terminology (e.g., 'folder' not 'file cabinet'). Show that you understand the difference between saving, opening, and deleting files. In practical tasks, demonstrate that you can navigate to the correct location and use appropriate file names.
💡For online safety questions, remember to mention specific actions like not sharing passwords, logging out of accounts on shared computers, and checking for secure websites (https://). Examiners look for practical, real-world examples of safe behaviour.
💡In practical assessments, take your time to read instructions carefully. If you are asked to create a folder named 'My Work' inside 'Documents', make sure you are in the correct directory before creating it. Double-check your work before moving on to the next task.

Common Mistakes

Common errors to avoid in your coursework

Neglecting to set up security features like screen locks or encryption, leaving the device vulnerable.
Confusing cloud storage with local storage, leading to file access issues when offline.
Attempting data transfers without checking file format compatibility between devices, causing failed transfers.
Assuming that closing apps is always the best way to save battery, rather than understanding background app refresh settings.
Confusing local device storage with cloud storage, leading to difficulty locating files or unintentionally using mobile data.
Neglecting to save work explicitly, assuming auto-save applies to all applications, resulting in lost data.
Attempting to transfer data without enabling necessary permissions (e.g., Bluetooth discoverability, app access to files), causing transfer failures.
Mistaking app crashes or slow performance as device fault rather than recognising it as a prompt for maintenance (e.g., restarting device, clearing cache).
Confusing personalisation options with core setup: learners often neglect initial setup steps like account creation or security configuration because they are eager to change wallpaper or ringtone.
Failing to match application choice to task: selecting a familiar app rather than the most appropriate one, or not considering offline functionality requirements.
Overlooking data transfer verification: assuming a transfer completed successfully without checking file integrity or location on the target device, leading to lost or corrupted files.
Mistaking perceived performance for actual optimization: clearing recently used apps list does not improve performance and may waste more battery; learners should focus on system settings and updates.
Misconception: 'The internet and the World Wide Web are the same thing.' Correction: The internet is a global network of computers, while the World Wide Web is a collection of web pages accessed via the internet. You use a web browser to view web pages, but the internet also supports email, file transfers, and other services.
Misconception: 'If a file is deleted, it is gone forever.' Correction: When you delete a file from your computer, it usually goes to the Recycle Bin (Windows) or Trash (Mac). You can restore it from there. To permanently delete it, you must empty the Recycle Bin/Trash. Even then, data recovery software might retrieve it unless overwritten.
Misconception: 'A strong password is just a long word or a common phrase.' Correction: A strong password should include a mix of uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information like your name, birthdate, or common words. For example, 'P@ssw0rd!' is stronger than 'password123'.

Frequently Asked Questions

Common questions students ask about this topic

Before You Start

Prior knowledge that will help with this topic

•No formal prerequisites are required for this Entry Level qualification, but basic literacy and numeracy skills are helpful.
•Familiarity with using a keyboard and mouse is beneficial, though not essential as these skills will be taught during the course.

Key Terminology

Essential terms to know

Set up and customise the mobile device to meet needs, Select and use applications and files on the mobile device, Use tools and techniques to transfer data to and from mobile devices, Optimise the performance of mobile devices
Be able to set up a mobile device to meet needs., Be able to input and store data on a mobile device., Be able to transfer data between mobile devices., Be able to maintain the performance of a mobile device.
Set up and customise the mobile device to meet needs, Select and use applications and files on the mobile device, Use tools and techniques to transfer data to and from mobile devices, Optimise the performance of mobile devices

Ready to learn?

AI-powered learning tailored to this unit

Using Mobile IT Devices

Assessment criteria

Topic Overview

Key Concepts

Learning Objectives

Assessment Criteria

Assessment Guidance

Common Mistakes

Frequently Asked Questions

Before You Start

Key Terminology

Ready to learn?

Related Topics in AIM QUALIFICATIONS vocational Digital Skills & IT

Computer Security and Privacy

Information Technology

Online Basics