Question 1

What should I focus on for City and Guilds of London Institute QCF Digital Skills & IT?

Accepted Answer

When evidencing hardware maintenance, always include health and safety steps—such as disconnecting power and using anti‑static precautions—to demonstrate full competence.

Question 2

What should I focus on for City and Guilds of London Institute QCF Digital Skills & IT? (2)

Accepted Answer

For file management tasks, explain not just what you did but why: e.g., 'I created subfolders by project to reduce clutter and improve search speed, which helps system performance.'

Question 3

What should I focus on for City and Guilds of London Institute QCF Digital Skills & IT? (3)

Accepted Answer

In troubleshooting scenarios, start with the simplest checks (cables, restart, updates) before moving to more complex solutions, and document each step to show logical progression.

Question 4

What should I focus on for City and Guilds of London Institute QCF Digital Skills & IT? (4)

Accepted Answer

Use screenshots with annotations in your portfolio to provide clear evidence of customisation changes and their intended benefits, linking directly to the user’s needs.

Question 5

What should I focus on for City and Guilds of London Institute QCF Digital Skills & IT? (5)

Accepted Answer

Familiarise yourself with the specific command and menu paths for common maintenance tools (e.g., Disk Cleanup, Task Manager, Control Panel) to ensure accurate and efficient demonstration.

Question 6

What are common mistakes in City and Guilds of London Institute QCF Digital Skills & IT?

Accepted Answer

Confusing defragmentation (organises data on HDDs) with disk cleanup (removes temporary files), or applying defragmentation to SSDs where it is unnecessary and can cause wear.

Question 7

What are common mistakes in City and Guilds of London Institute QCF Digital Skills & IT? (2)

Accepted Answer

Neglecting to back up important data before performing system maintenance or updates, risking irretrievable loss if something goes wrong.

Question 8

What are common mistakes in City and Guilds of London Institute QCF Digital Skills & IT? (3)

Accepted Answer

Reacting to error messages without reading them fully, leading to incorrect or hasty fixes (e.g., clicking 'OK' without noting the error code).

Digital Skills & IT

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City & Guilds Level 2 Certificate for IT Users (QCF)

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