What software do I need for the IAO Level 1 ITQ?

You will typically use Microsoft Office applications like Word, Excel, and PowerPoint, or equivalent free alternatives such as Google Docs, Sheets, and Slides. The specific software depends on your centre, but the skills are transferable. Ensure you have access to a computer with internet for e-safety tasks.

How long does it take to complete the Level 1 ITQ certificate?

The course usually takes around 60-90 guided learning hours, which can be spread over a few weeks or months depending on your pace. Many students complete it in one term if studying full-time, or over a longer period if part-time.

Can I use Google Docs instead of Microsoft Word for the assessment?

Yes, many centres allow Google Workspace or LibreOffice as alternatives. However, check with your assessor first, as some tasks may require specific features that are easier in Microsoft Office. The key is to demonstrate the same skills, such as formatting and formulas.

What is the difference between Level 1 and Level 2 ITQ?

Level 1 covers basic tasks like creating simple documents and spreadsheets, while Level 2 requires more complex skills, such as using advanced formulas, creating mail merges, and designing multi-slide presentations with animations. Level 2 is equivalent to GCSE grade 4/C.

Do I need to pass an exam or is it coursework-based?

The qualification is primarily portfolio-based, meaning you complete tasks set by your tutor and submit evidence of your work. There is no formal exam. You will be assessed on your ability to perform tasks accurately and efficiently.

How can I practise e-safety for the ITQ?

You can practise by identifying phishing emails in simulations, setting strong passwords, and understanding privacy settings on social media. Many free online resources, like the NCSC's Cyber Aware campaign, provide scenarios to test your knowledge.

Using the Internet

INNOVATE AWARDING

vocational

This unit equips learners with essential skills to access and utilise the internet effectively, covering connection setup, browser navigation, efficient online searching, and digital communication. It emphasizes the development of safe and secure online practices, ensuring learners can protect themselves and their data while engaging with online services. Mastery of these skills underpins proficient use of digital technologies in both personal and professional contexts.

Learning Outcomes

Assessment Guidance

Key Skills

Key Terms

Assessment Criteria

Assessment criteria

IAO Level 1 Certificate In IT User Skills (ITQ) (QCF)

Topic Overview

The IAO Level 1 Certificate in IT User Skills (ITQ) (QCF) is a foundational qualification designed to equip learners with essential digital skills for the modern workplace. This certificate covers a range of practical IT competencies, including word processing, spreadsheets, presentation software, and safe internet use. It is ideal for students who are new to IT or wish to formalise their existing skills, providing a stepping stone to more advanced qualifications like the Level 2 ITQ.

This qualification is part of the Innovate Awarding QCF framework, which focuses on competency-based learning. Students must demonstrate their ability to perform real-world tasks, such as creating a formatted document, using formulas in a spreadsheet, or designing a presentation. The course emphasises efficiency and accuracy, preparing learners for roles that require basic IT proficiency across various sectors.

Mastering these skills is crucial because digital literacy is now a core requirement in almost every job. By completing this certificate, students gain confidence in using common software applications, understanding file management, and adhering to e-safety principles. This foundation not only supports further study but also enhances employability in entry-level positions.

Key Concepts

Core ideas you must understand for this topic

→File Management: Understanding how to save, organise, and retrieve files using appropriate naming conventions and folder structures.
→Word Processing: Creating, editing, and formatting documents (e.g., using bold, italics, bullet points, and tables) to produce professional-looking outputs.
→Spreadsheets: Entering data, using basic formulas (SUM, AVERAGE), and creating simple charts to represent information visually.
→Presentation Software: Designing slides with text, images, and transitions to communicate ideas effectively.
→E-Safety: Recognising risks online, such as phishing and malware, and knowing how to protect personal data.

Learning Objectives

What you need to know and understand

Select and set up an appropriate connection to access the Internet, Set up and use browser software to navigate webpages, Use browser tools to search effectively and efficiently for information from the Internet, Use browser software to communicate information online, Develop and apply appropriate safety and security practices and procedures when working online

Assessment Criteria

Key criteria assessors look for in your portfolio

Award credit for demonstrating the ability to select an appropriate connection method (e.g., Wi-Fi, mobile broadband) and successfully establish internet access, with appropriate justification.
Credit should be given for correct use of browser navigation tools—including back/forward, tabs, bookmarks, history, and zoom—to load, revisit, and manage webpages efficiently.
Look for evidence of constructing targeted search queries using relevant keywords, applying filters, and critically evaluating results to locate required information swiftly.
Assessors must verify that the learner can utilise browser-based communication features, such as completing online forms, using webmail, or engaging with social media, to share information appropriately.
Marks are awarded for consistently applying safety practices: verifying website security (padlock/HTTPS), using strong passwords, guarding personal data, and identifying phishing or scam attempts.

Assessment Guidance

Guidance for achieving higher grades

💡Always capture screenshots or screen recordings as evidence of performing each learning outcome—assessors need to see you completing the tasks, not just a description.
💡Explicitly annotate your evidence: explain what you are doing, why you chose a particular action (e.g., selected Wi-Fi due to availability), and how it meets the assessment criteria.
💡When demonstrating search skills, show multiple steps: refine queries if initial results are irrelevant, and explain why you trust specific sources.
💡For communication tasks, ensure you follow guidelines on data protection and etiquette; avoid using real personal details if the assessment is simulated.
💡Review the unit’s safe working practices checklist before submitting—confirm you have shown password management, secure browsing recognition, and response to suspicious content.
💡Always read the task instructions carefully. Many marks are lost because students miss specific requirements, such as 'use a formula to calculate the total' or 'apply a border to the table'.
💡Practise using keyboard shortcuts (e.g., Ctrl+C for copy, Ctrl+V for paste) to save time during assessments. This shows efficiency and can help you complete tasks more quickly.
💡Check your work for consistency. For example, ensure all headings in a document use the same style, or that charts in a spreadsheet have appropriate titles and labels.

Common Mistakes

Common errors to avoid in your coursework

Learners often confuse different connection types (e.g., Wi-Fi vs. mobile data) and fail to test connectivity before proceeding with tasks.
A frequent error is neglecting to use browser navigation aids like tabs or bookmarks, leading to disorganised browsing and lost pages.
Common search mistakes include using overly broad terms, missing advanced filters, and accepting the first result without evaluating source credibility.
When communicating online, students may inadvertently share sensitive personal information on unsecure platforms or fail to adapt tone for professional contexts.
Many learners overlook basic security indicators, such as the padlock icon, or reuse weak passwords, assuming they are not at risk.
Misconception: 'IT skills are just about typing fast.' Correction: While typing speed helps, the qualification focuses on using software features correctly and efficiently, such as using styles in Word or cell references in Excel.
Misconception: 'I can just use templates for everything.' Correction: Templates are useful, but you must demonstrate you can create and modify content from scratch, including formatting and applying your own data.
Misconception: 'E-safety is just about not sharing passwords.' Correction: It also involves understanding phishing, secure browsing, and the importance of software updates to prevent cyber threats.

Frequently Asked Questions

Common questions students ask about this topic

Before You Start

Prior knowledge that will help with this topic

•Basic familiarity with using a computer, such as turning it on, using a mouse, and opening applications.
•Understanding of the keyboard and ability to type simple text.
•No formal qualifications are required, but a willingness to learn and follow instructions is essential.

Key Terminology

Essential terms to know

Select and set up an appropriate connection to access the Internet, Set up and use browser software to navigate webpages, Use browser tools to search effectively and efficiently for information from the Internet, Use browser software to communicate information online, Develop and apply appropriate safety and security practices and procedures when working online

Ready to learn?

AI-powered learning tailored to this unit

Using the Internet

Assessment criteria

Topic Overview

Key Concepts

Learning Objectives

Assessment Criteria

Assessment Guidance

Common Mistakes

Frequently Asked Questions

Before You Start

Key Terminology

Ready to learn?

Related Topics in INNOVATE AWARDING vocational Digital Skills & IT

Audio Software

Bespoke Software

Computerised Accounting Software

Data Management Software

Topic Synopsis

Key Concepts & Core Principles

Exam Tips & Revision Strategies

Common Misconceptions & Mistakes to Avoid

Examiner Marking Points

Using the Internet

Assessment criteria

Topic Overview

Key Concepts

Learning Objectives

Assessment Criteria

Assessment Guidance

Common Mistakes

Frequently Asked Questions

What software do I need for the IAO Level 1 ITQ?

How long does it take to complete the Level 1 ITQ certificate?

Can I use Google Docs instead of Microsoft Word for the assessment?

What is the difference between Level 1 and Level 2 ITQ?

Do I need to pass an exam or is it coursework-based?

How can I practise e-safety for the ITQ?

Before You Start

Key Terminology

Ready to learn?

Related Topics in INNOVATE AWARDING vocational Digital Skills & IT

Audio Software

Bespoke Software

Computerised Accounting Software

Data Management Software