Digital Skills & IT

    Skills and Education Group Awards
    Vocational

    Specification: 600/9234/8

    The SKILLS-AND-EDUCATION-GROUP-AWARDS Vocational Digital Skills & IT specification covers 47 topics with 111 learning objectives (600/9234/8). Use the topic browser below to explore subtopics, exam tips, common mistakes, and key terminology for each area of the course.

    This subject will help you develop key knowledge and skills required for exam success.

    47

    Units

    111

    Learning Outcomes

    351

    Assessment Guidance

    382

    Key Skills

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    Key Features

    • Master key concepts
    • Develop exam technique
    • Apply knowledge effectively

    Common Exam Mistakes

    Pitfalls to avoid in your exams

    • •Failing to save documents routinely, leading to loss of work, or saving with inappropriate filenames and locations.
    • •Overusing different fonts, colours, and formatting types, resulting in an unprofessional and cluttered appearance.
    • •Neglecting to use alignment, indentation, and spacing to organize content, which makes documents difficult to read.
    • •Relying solely on manual formatting rather than using styles for headings, causing inconsistency when creating longer documents.
    • •Overlooking spelling and grammar errors before finalising a document, due to not using the spell-check function.
    • •Inconsistent formatting, such as mixing font styles or sizes within the same document without purpose.
    • •Forgetting to save documents in appropriate file formats (.docx, .pdf) and locations, leading to lost work.
    • •Misusing alignment and indentation, resulting in unprofessional-looking documents with irregular spacing.

    Top Examiner Tips

    Expert advice for exam success

    • •Practice creating a variety of document types (e.g., letters, reports, flyers) to become comfortable with switching between layouts and formatting needs.
    • •Always proofread using both manual checks and the spellcheck tool, watching for homophones and grammar errors that spellcheck may miss.
    • •Use the 'save as' function to create backup copies or different versions of your document to avoid irreversible mistakes.
    • •Explore the word processor’s help feature to learn about advanced formatting options that can save time, such as format painter and style sets.
    • •Always proofread your work by using the spell-check and grammar tools before submitting any assignment.
    • •Maintain a consistent style throughout your document by using the software's built-in styles or by setting up formatting guidelines.
    • •When presenting evidence for assessment, ensure you include both the final document and, if possible, screenshots showing the editing process to demonstrate your skills.
    • •Familiarise yourself with keyboard shortcuts (e.g., Ctrl+S, Ctrl+C, Ctrl+V) to work more efficiently and reduce time pressure during assessments.

    Qualification Units

    47 units

    How this qualification is graded

    Vocational qualifications are marked against criteria, not an exam percentage. Each unit is assessed across three bands - build up from Pass by applying your knowledge to realistic workplace scenarios.

    Pass

    Accurately describe and explain the core knowledge for the unit and link it to the given scenario.

    Merit

    Apply and analyse that knowledge in detail, showing why it matters in the workplace context.

    Distinction

    Evaluate and justify decisions, weigh up alternatives and make well-reasoned professional recommendations.

    Word processing software

    This element covers the fundamental skills of creating and editing word processing documents, essential for routine office tasks. Learners will input and modify text, apply logical structure using headings and lists, and utilise formatting tools to enhance document presentation, ensuring documents are clear, consistent, and fit for purpose.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes16 guidance points2 criteria

    Spreadsheet Software

    This subtopic introduces learners to fundamental spreadsheet operations, enabling them to input, modify, and structure data accurately. It develops skills in using basic formulas and functions to perform calculations and summarise data, facilitating informed decision-making in real-world administrative tasks. Learners also explore formatting and visual presentation techniques to communicate information clearly and professionally.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    2 learning outcomes15 guidance points2 criteria

    Using mobile IT devices

    This element develops practical skills in configuring, operating, and maintaining mobile IT devices such as smartphones and tablets. Learners will personalise device settings to suit individual needs, manage data through input, storage, and retrieval, and transfer information between devices securely. They will also learn basic troubleshooting and performance optimisation to ensure reliable device operation in everyday contexts.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    2 learning outcomes12 guidance points2 criteria

    Digital Lifestyle

    This element explores the integration of digital technology into everyday life, covering foundational knowledge of digital devices, audio, video, and photography. Learners develop essential digital literacy to use hardware, software, and media effectively, while also gaining awareness of career pathways that leverage these skills.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    2 learning outcomes18 guidance points2 criteria

    Optimise IT System Performance

    This subtopic equips learners with essential skills to ensure an IT system operates efficiently and reliably. It covers proactive maintenance of hardware and software, systematic file management techniques to avoid storage bloat, effective troubleshooting of common errors, and tailoring the system interface to individual workflow needs. Mastery of these areas is fundamental for any digital user aiming to maximise productivity and minimise downtime in academic or professional settings.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes16 guidance points2 criteria

    IT Security for Users

    This subtopic equips learners with the fundamental skills to identify and manage security risks to IT systems and data. It covers practical procedures such as selecting strong passwords, using antivirus software, and handling suspicious emails. The focus is on building daily habits that protect personal and organisational information from common threats.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    2 learning outcomes14 guidance points2 criteria

    IT Communication Fundamentals

    This element covers the essential IT communication skills required to identify, access, and critically evaluate information from diverse sources, including the internet. Learners develop the ability to select and use appropriate digital tools for safe, responsible, and effective information exchange in everyday life and vocational contexts.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    2 learning outcomes18 guidance points2 criteria

    Audio Software

    This element introduces learners to the fundamental principles of digital audio capture and editing. By using audio hardware such as microphones and audio interfaces, along with software applications, learners will capture, edit, and combine sound sequences. Practical application includes producing simple audio projects, such as podcasts or voiceovers, and presenting them effectively.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes13 guidance points2 criteria

    Desktop Publishing Software

    This subtopic focuses on the practical application of desktop publishing (DTP) software to create effective publications. Learners will demonstrate the ability to select appropriate design templates and page layouts, input and integrate text with other information such as images, and apply editing and formatting techniques to produce professional-looking documents suitable for business or personal use.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    2 learning outcomes16 guidance points2 criteria

    Multimedia Software

    This element focuses on the foundational skills needed to create basic multimedia products using software. Learners will plan the structure and content, gather and integrate various media assets, and apply editing and formatting techniques to meet specified requirements. The practical application involves producing simple presentations or digital content suitable for personal, educational, or workplace use.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes15 guidance points2 criteria

    Spreadsheet software

    This subtopic equips learners with foundational spreadsheet skills, covering accurate data entry, basic editing, and the application of simple formulas and functions. It also focuses on summarizing data using common tools like SUM and AVERAGE, and presenting information effectively through formatting and charts for clear communication in everyday contexts.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    2 learning outcomes13 guidance points2 criteria

    Presentation software

    This element focuses on developing foundational skills in using presentation software to create effective slide decks. Learners will learn to input and combine text with images, charts, or other media, apply structure through slide layouts and formatting tools, and finalize slides for clear, professional delivery. These skills are essential for communicating information visually in academic, workplace, and personal contexts.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    2 learning outcomes11 guidance points2 criteria

    Using the Internet

    This subtopic equips learners with essential internet skills, from establishing a connection and navigating web pages to conducting effective searches and communicating online. It emphasizes the practical application of browser tools and the critical importance of adhering to safety and security practices to protect personal information and devices.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    2 learning outcomes20 guidance points2 criteria

    Bespoke Software

    This subtopic equips learners with the ability to effectively manage information within specialised, non-standard software environments, such as customer relationship management (CRM) systems, accountancy packages, or bespoke databases. It emphasises the accurate input and combination of data from diverse sources, the application of logical structures for efficient storage and retrieval, and the proficient use of software features to process and present information in a meaningful way. Mastery of these skills is essential for administrative roles where data integrity and accessibility underpin operational efficiency.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes17 guidance points2 criteria

    Computerised Accounting Software

    This element provides foundational skills in using computerised accounting software to manage day-to-day financial transactions. Learners will practise accessing and editing accounting records, processing common business transactions such as sales and purchases, and generating essential reports like profit and loss statements, which are critical for maintaining accurate business finances.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    2 learning outcomes14 guidance points2 criteria

    Audio and video software

    This element introduces learners to the fundamental skills required for capturing, editing, and presenting digital audio and video sequences using common hardware and software tools. It focuses on practical, hands-on tasks to build confidence in using multimedia technology for personal, educational, and vocational contexts, aligning with Level 1 ITQ standards. Learners will develop the ability to produce and share simple multimedia projects that meet basic technical and quality requirements.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    2 learning outcomes15 guidance points2 criteria

    Using Mobile IT Devices

    This subtopic equips learners with fundamental skills to independently configure, operate, and maintain mobile IT devices such as smartphones and tablets. It covers initial device personalisation, practical application use for productivity, secure data transfer between devices and storage solutions, and routine maintenance to ensure optimal performance—essential competencies for both personal and professional digital fluency.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    2 learning outcomes16 guidance points2 criteria

    Database Software

    This subtopic focuses on the fundamental skills required to operate database software at a basic level. Learners will demonstrate the ability to input, modify, and structure data accurately within a pre-defined database, applying simple validation and sorting techniques. Practical application includes using built-in tools to filter records, run queries, and generate formatted reports to present information clearly for everyday workplace tasks.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes18 guidance points2 criteria

    Project Management Software

    This element focuses on the fundamental use of project management software to plan, track, and communicate project progress. Learners will develop practical skills in defining project parameters, inputting task and resource data, and generating status reports. Mastery of these tools enables effective organisation and monitoring of small-scale projects in administrative or IT roles.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes17 guidance points2 criteria

    Database software

    This subtopic introduces learners to the fundamental skills of using database software to store, manage, and retrieve structured information. It focuses on practical competencies such as entering accurate data, editing existing records, organising information through sorting and filtering, and utilising built-in tools to produce simple reports. Mastery of these skills enables efficient data handling for tasks like maintaining customer lists, inventory tracking, or personal record-keeping.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes13 guidance points2 criteria

    Using email

    This subtopic equips learners with foundational skills to compose, send, and manage emails using basic software tools. It covers practical tasks such as creating messages with appropriate subject lines, attaching files, and organising an inbox. Mastery of these competencies ensures effective digital communication in vocational and everyday settings.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes16 guidance points2 criteria

    Personal information management software

    This subtopic covers the essential skills of using personal information management software to organize daily activities, manage contacts, and improve productivity. Learners will apply calendar, task list, and address book features to schedule appointments, prioritise work, and manage contact data efficiently, reflecting real-world administrative tasks.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes16 guidance points2 criteria

    IT User Fundamentals

    This element introduces learners to fundamental IT user skills including using hardware and software to meet basic needs, managing files and folders effectively, applying essential safety and security practices, and performing simple maintenance and troubleshooting. Mastery of these foundational skills is essential for efficient and responsible use of IT in everyday vocational contexts.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes16 guidance points2 criteria

    Using Collaborative Technologies

    This subtopic focuses on equipping learners with the essential skills to use collaborative technologies effectively and securely. Learners will explore how to set up and access devices and software for teamwork, ensure safety and security when working online, and actively contribute to shared tasks using digital tools. Practical application includes using platforms like document sharing, video conferencing, and instant messaging in real-world scenarios.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    2 learning outcomes18 guidance points2 criteria

    Using Email

    This element covers the essential skills for operating email software in a workplace setting, including composing clear and professional messages, using formatting and attachment tools, and applying etiquette. Effective management of incoming email involves organizing, prioritizing, and maintaining inbox hygiene to ensure timely responses and data security. These competencies are foundational for efficient communication and digital productivity in any modern office environment.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes12 guidance points2 criteria

    Imaging Software

    This element focuses on foundational skills in using imaging software to acquire, combine, and enhance visual content. Learners will demonstrate the ability to source images from various inputs, integrate them into a single composition, and apply basic editing techniques such as cropping, resizing, and colour adjustment. The skills developed are essential for creating simple digital graphics for use in documents, presentations, and web content.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    2 learning outcomes11 guidance points2 criteria

    Video Software

    This subtopic develops essential skills in using video hardware and software to capture original footage, edit sequences by combining and enhancing clips, and present the final product effectively. Learners gain practical competence in operating cameras or webcams, applying basic editing techniques, and exporting videos for playback, preparing them for real-world digital communication tasks.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes13 guidance points2 criteria

    Presentation Software

    This element covers the fundamental skills required to create effective presentation slides using software tools, including inputting and combining text with other media, applying appropriate structure and formatting, and finalizing slides for delivery that meets audience and purpose needs. Mastery ensures presentations are clear, professional, and tailored to specific requirements, a key competency for workplace and personal digital communication.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    2 learning outcomes16 guidance points2 criteria

    Design and imaging software

    This element focuses on foundational skills in using design and imaging software to produce simple digital graphics. Learners will understand how to source and incorporate visual elements such as images, clip art, or scanned materials into their work, and apply essential editing tools to adjust appearance, size, and layout. These competencies support a range of real-world tasks, from creating presentations and social media posts to basic marketing materials, ensuring learners can communicate visually using standard IT applications.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes17 guidance points2 criteria

    The Internet and World Wide Web

    This subtopic provides foundational knowledge on the Internet as a global network, distinguishing it from the World Wide Web. It covers the practical use of web browsers, navigation, and search fundamentals, alongside essential email skills including composition, etiquette, and attachment handling. Additionally, it explores alternative online communication tools such as instant messaging and video conferencing, equipping learners with versatile digital communication competence for everyday IT user tasks.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes14 guidance points2 criteria

    Specialist/bespoke software

    This subtopic introduces learners to the fundamental skills of using specialist or bespoke software applications tailored to specific industries or tasks. Learners will understand how to input and organise data effectively within these unique environments and utilise built-in tools to edit, format, and present information professionally. Mastery of these skills ensures users can adapt to various proprietary systems and produce accurate outputs for business or personal use.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes14 guidance points2 criteria

    Set Up an IT System

    This subtopic addresses the foundational competency of assembling and configuring a personal computer system to meet specified user requirements. Learners must demonstrate practical skills in safely connecting hardware components, storage devices, and communication services, alongside installing and testing software. This unit underpins essential digital literacy for everyday IT tasks in personal and professional environments.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes16 guidance points2 criteria

    Improving Productivity Using IT

    This subtopic focuses on enhancing efficiency and effectiveness in performing tasks by using IT tools strategically. Learners will plan and select appropriate software, critically evaluate tool choices to ensure task success, and develop improvement strategies for personal and collaborative workflows. It equips individuals with the skills to optimise digital productivity in academic, personal, and professional contexts.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    7 learning outcomes13 guidance points2 criteria

    Specialist Software

    This subtopic focuses on the effective use of specialist software to input, combine, and manage information. Learners will develop skills to create and modify appropriate structures—such as databases, spreadsheets, or project files—enabling efficient data organisation and retrieval. The practical application of these skills ensures that information is processed and presented accurately, supporting decision-making and communication in vocational contexts.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes16 guidance points2 criteria

    Personal Information Management Software

    This element equips learners with essential organisational skills using common Personal Information Management (PIM) software. It focuses on effectively scheduling appointments and meetings via calendars, prioritising daily activities with task lists, and managing contact information through address books—all foundational to personal productivity and professional communication in modern life and work environments.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    2 learning outcomes15 guidance points2 criteria

    IT Software Fundamentals

    This subtopic develops foundational competence in selecting and using common software applications to address real-world tasks. Learners gain practical skills in entering, editing, and formatting information such as text, numbers, and images to convey meaning effectively. They learn to tailor presentations and documents for specific audiences and purposes, using appropriate IT tools and features to enhance communication.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    7 learning outcomes16 guidance points2 criteria

    Website Software

    This subtopic introduces learners to the fundamental skills required to plan, design, and build basic web pages using website software tools. It covers structuring content, formatting text and images, and publishing pages online, equipping learners with practical competencies for creating functional websites in personal or professional contexts.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes17 guidance points2 criteria

    Word Processing Software

    This subtopic covers the foundational skills in word processing, focusing on accurate text entry, editing and combining information such as text and images. It emphasizes structuring documents using headings, lists and tables, and applying formatting tools like fonts, alignment and page layout to produce professional-looking documents. These skills are essential for creating clear and effective written communications in both educational and workplace contexts.

    SEG Awards Certa Level 1 Award in IT User Skills (ITQ) , SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ)

    4 learning outcomes14 guidance points2 criteria

    Data Management Software

    This element focuses on the practical skills required to interact with data management systems, such as databases or spreadsheets, to accurately enter, edit, and maintain records. Learners develop the ability to retrieve and present data according to specific requirements, mirroring essential administrative and clerical tasks in modern workplaces where data integrity and accessibility are paramount.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes16 guidance points2 criteria

    Productivity Programmes

    This subtopic introduces learners to essential productivity software suites, covering word processing, spreadsheets, presentations, and databases. It focuses on practical skills for creating, formatting, and managing digital documents, enabling effective communication and data handling in professional environments. Understanding these fundamental programmes builds a foundation for IT user competence across various roles.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes16 guidance points2 criteria

    Data management software

    This element covers the foundational skills for using data management software to handle structured information. Learners will develop competence in accurately entering, editing, and maintaining data records, as well as retrieving and displaying information to meet specified requirements, which is essential for administrative roles.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes17 guidance points2 criteria

    Design Software

    This subtopic introduces foundational skills in using design software to produce simple visual materials. Learners will practice obtaining digital assets such as images and text, inserting them into a design workspace, and combining them cohesively. The focus is on using basic software tools to create, manipulate, and edit designs for common practical outputs like posters, flyers, or social media graphics, ensuring an understanding of layout, formatting, and basic editing techniques.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes19 guidance points2 criteria

    IT User fundamentals

    This element introduces learners to foundational IT skills required to operate a computer system effectively in a vocational context. It covers interacting with hardware and software to accomplish routine tasks, managing digital files through logical organization and retrieval, applying essential safety and security principles, and performing basic maintenance and troubleshooting. Mastery of these fundamentals underpins confident and responsible IT use in any workplace.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes17 guidance points2 criteria

    Desktop publishing software

    This element covers the fundamentals of using desktop publishing software to create simple documents. Learners will design page layouts, input and format text and images, and apply basic editing techniques to produce professional-looking publications. The skills gained are directly applicable to roles requiring the creation of marketing materials, newsletters, and reports.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes13 guidance points2 criteria

    Drawing and Planning Software

    This subtopic develops the learner's ability to use fundamental drawing and planning software to create and refine digital drawings or plans for practical purposes. It focuses on inputting accurate data, organising layers or components, combining elements from various sources, and using editing tools to manipulate, format, and present final outputs that meet given specifications. Mastery of these skills is essential for producing professional standard documentation in fields such as architecture, engineering, interior design, or construction planning.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes20 guidance points2 criteria

    Computer Basics

    This element introduces learners to the essential components of a computer system, including basic parts, input devices, and key terminology. It explores how hardware and software features affect performance, the role of operating systems, and the range of career opportunities available to individuals with foundational IT skills.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    7 learning outcomes20 guidance points2 criteria

    Computer Security and Privacy

    This element introduces learners to the fundamental principles of computer security and privacy, focusing on the practical steps necessary to protect personal data, devices, and family members from common digital threats. It equips learners with the knowledge to identify risks, apply security measures, and understand the ethical implications of computer use, enabling them to operate safely and responsibly in a digital environment.

    SEG Awards Certa Level 1 Certificate in IT User Skills (ITQ) , SEG Awards Certa Level 1 Award in IT User Skills (ITQ)

    2 learning outcomes18 guidance points2 criteria

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    Skills and Education Group Awards Vocational Digital Skills & IT