- Food safety hazards
- Personal and kitchen hygiene
- Basic nutritional concepts
- Safe food storage and preparation
- Dietary requirements and allergens
- Prepare vegetables ready for cooking, Cook basic vegetable and soup dishes, Finish vegetable and soup dishes
- On completion of this unit a learner will:- Understand the function of the housekeeping department - Understand and demonstrate how to clean and service hotel bedrooms- Understand and demonstrate how to clean and service toilets and bathrooms
- By successfully completing this unit, the learner will:- know about the catering and hospitality industry- know the career opportunities in the catering and hospitality industry- be able to outline the services offered within the industry- identify the factors which influence catering and hospitality businesses
- By achieving this unit a learner will:- Understand the range of beverage service styles and standards within different types of hospitality operations.- Understand and demonstrate different preparation and service methods for a range of hot and cold, alcoholic and non-alcoholic beverages - Understand and demonstrate how to prepare a bar for service- Understand and demonstrate how to serve customers in line with service style- Understand how to clear bar and service areas after service
- - Understand the scope of the concierge and guest services departments within a hospitality business- Understand and demonstrate how to promote products and services to guests
- Be able to introduce oneself and other people in Spanish.Be able to describe and talk about family members in SpanishKnow how to greet and attend customers in a restaurant environment using the Spanish language. Know how to name and describe the main characteristics of the tourism sector and the cruise ship industry in Spanish.
- 1. Understand established theories of management2. Understand a range of organisational structures and their operating environment3. Understand core management activities4. Understand techniques and performance measures for successful operational planning and resource management.
- 1. Understand the hospitality consumer.2. Understand the progression in service delivery from a transaction approach to a relationship approach.3. Understand the importance of quality and customer satisfaction in the exchange process, particularly in a service encounter.4. Understand the value of market intelligence, including customer information, and the process of market research.5. Understand how a business can influence the customer through product/service design and internal systems and structures.6. Understand the Customer Relationship Management process7. Understand the importance of customer loyalty.8. Understand Total Quality Management (TQM) and service quality through upstream and downstream activities.
- Housekeeping department roles
- Linen and uniform control