Health & Social Care

    City & Guilds Limited
    Vocational

    Specification: 610/2171/4

    The CITY-AND-GUILDS-LIMITED Vocational Health & Social Care specification covers 145 topics with 349 learning objectives (610/2171/4). Use the topic browser below to explore subtopics, exam tips, common mistakes, and key terminology for each area of the course.

    This subject will help you develop key knowledge and skills required for exam success.

    145

    Units

    349

    Learning Outcomes

    549

    Assessment Guidance

    600

    Key Skills

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    Key Features

    • Master key concepts
    • Develop exam technique
    • Apply knowledge effectively

    Common Exam Mistakes

    Pitfalls to avoid in your exams

    • •Confusing communication needs solely with speech impairments, ignoring cognitive, sensory, or cultural factors.
    • •Failing to involve the individual in decisions about selecting or using assistive technology.
    • •Using a one-size-fits-all approach to interaction rather than adapting to individual preferences and capacity.
    • •Breaching confidentiality by sharing information with family members or colleagues without proper consent or legal justification.
    • •Assuming a one-size-fits-all approach to meetings without adapting to individual customer needs, such as language barriers or disabilities.
    • •Failing to maintain impartiality during facilitation, allowing personal bias or organisational pressure to dominate discussions.
    • •Neglecting to confirm meeting details in writing or via accessible formats, leading to missed attendance or misunderstandings.
    • •Failing to recognise that duty of care is a legal obligation, not optional, leading to incomplete reporting of concerns.

    Top Examiner Tips

    Expert advice for exam success

    • •When being observed in practice, clearly articulate your actions and rationale to the assessor to demonstrate underpinning knowledge.
    • •For portfolio evidence, include a range of communication methods used, such as visual aids, simplified documentation, and technology-mediated communication.
    • •Explicitly reference current legislation, professional codes of practice, and guidance (e.g., GDPR, Care Act 2014) when discussing confidentiality and data sharing.
    • •In your portfolio, include a reflective account analysing a challenging meeting you facilitated, highlighting what you learned and would do differently.
    • •Cross-reference specific organisational policies (e.g., confidentiality, health and safety) when describing your meeting arrangements to demonstrate underpinning knowledge.
    • •For direct observation evidence, ensure the assessor can see you handling a real meeting from start to finish, including preparation and follow-up.
    • •During the professional discussion, structure your answers using the STAR model (Situation, Task, Action, Result) to clearly evidence competence.
    • •In the observation, narrate your actions silently but explicitly—e.g., ‘I’m now washing my hands for 20 seconds as per protocol’—to demonstrate embedded knowledge.

    Qualification Units

    145 units

    How this qualification is graded

    Vocational qualifications are marked against criteria, not an exam percentage. Each unit is assessed across three bands - build up from Pass by applying your knowledge to realistic workplace scenarios.

    Pass

    Accurately describe and explain the core knowledge for the unit and link it to the given scenario.

    Merit

    Apply and analyse that knowledge in detail, showing why it matters in the workplace context.

    Distinction

    Evaluate and justify decisions, weigh up alternatives and make well-reasoned professional recommendations.

    Advanced communication skills

    This subtopic focuses on developing advanced communication skills essential for providing high-quality adult care at Level 4. It covers the comprehensive assessment of communication needs, the integration of assistive technology to overcome barriers, and the practical application of person-centred interaction and information sharing. Emphasis is placed on understanding and upholding confidentiality within legal and ethical frameworks to ensure safe and effective practice.

    City & Guilds Level 4 Diploma In Adult Care (England)

    5 learning outcomes7 guidance points

    Arrange and Facilitate Meetings with Housing Customers and Others

    This subtopic covers the practical skills and underpinning knowledge required to arrange and facilitate meetings with housing customers and other stakeholders, ensuring compliance with organisational procedures. It focuses on effective communication, inclusivity, and the ability to manage meetings that deliver clear outcomes aligned with housing services and tenant support.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes6 guidance points

    City & Guilds Level 2 End-point Assessment for Adult Care Worker - Core Content

    This subtopic establishes the foundational knowledge, skills, and behaviours required of an adult care worker, focusing on the safe, effective, and compassionate delivery of person-centred care. It underpins the end-point assessment by ensuring candidates can apply core principles such as safeguarding, duty of care, and effective communication in real-world care settings. Mastery of this content demonstrates readiness to practice and meet the standards expected by the Care Quality Commission and the Level 2 Adult Care Worker apprenticeship.

    City & Guilds Level 2 End-point Assessment for Adult Care Worker

    6 learning outcomes10 guidance points

    City & Guilds Level 5 End-point Assessment for Leader in Adult Care - Core Content

    This component focuses on the essential knowledge and skills required to lead and manage an adult care service effectively. It integrates principles of person-centred practice, regulatory compliance, and professional development to ensure high-quality, safe care delivery that respects dignity, autonomy, and rights. Learners demonstrate their ability to apply these principles in complex, real-world scenarios, making evidence-based decisions and leading teams to achieve positive outcomes for individuals.

    City & Guilds Level 5 End-point Assessment for Leader in Adult Care

    6 learning outcomes10 guidance points

    Conduct a health and safety risk assessment of the workplace

    This element focuses on the systematic process of conducting workplace risk assessments, from preparation to review. It emphasizes the practical application of hazard identification, risk evaluation, and implementation of control measures in compliance with legislation such as the Health and Safety at Work etc. Act 1974 and the Management of Health and Safety at Work Regulations 1999.

    City & Guilds Level 3 NVQ Certificate in Occupational Health and Safety

    6 learning outcomes8 guidance points

    Health and Safety in the Workplace

    This subtopic provides foundational knowledge of workplace health and safety, focusing on the legal duties of employers and employees, the systematic process of risk assessment, common hazard identification and control, and the correct procedures for accident and incident response. It equips learners with the essential skills to contribute to a safe working environment and meet the requirements of the City & Guilds Level 2 Award in Health and Safety in the Workplace.

    City & Guilds Level 2 Award in Health and Safety in the Workplace

    1 learning outcomes8 guidance points

    City & Guilds Level 4 End-point assessment for Lead Practitioner in Adult Care - Core Content

    This subtopic consolidates the core knowledge and skills required of a Lead Practitioner in Adult Care, focusing on leading person-centred care, managing teams, ensuring regulatory compliance, and driving quality improvement. Learners must demonstrate the ability to synthesize theoretical principles with practical leadership within complex care settings, evidencing their competence across all required standards to successfully complete the end-point assessment.

    City & Guilds Level 4 End-point assessment for Lead Practitioner in Adult Care

    8 learning outcomes10 guidance points

    City & Guilds Level 3 End-point Assessment for Lead Adult Care Worker - Core Content

    This subtopic consolidates the essential knowledge, skills, and behaviours required of a Lead Adult Care Worker at Level 3, forming the foundation for the End-Point Assessment. It covers person-centred approaches, safeguarding, communication, leadership, and professional standards, enabling candidates to demonstrate their competence in leading care delivery and supporting their team effectively in real-world settings.

    City & Guilds Level 3 End-point Assessment for Lead Adult Care Worker

    6 learning outcomes8 guidance points

    Safe Manual Handling of Objects

    This subtopic focuses on the principles and practices of safe manual handling of objects within health and social care settings. Learners will explore the legal and ergonomic reasons for safe handling, conduct risk assessments, and demonstrate competence in applying correct techniques and using mechanical aids. Mastery ensures compliance with regulations and prevents workplace injuries.

    City & Guilds Level 2 Award in the Safe Manual Handling of Objects

    1 learning outcomes8 guidance points

    Understand employment responsibilities and rights in health, social care or children and young people’s settings

    This subtopic focuses on the employment framework within health, social care, and children's settings, covering statutory responsibilities, rights, and agreed ways of working. It equips learners to understand their role within the wider sector, identify career pathways, and recognise how public concerns impact service delivery and professional image. Practical application involves applying policies, legislation, and ethical principles to daily practice, ensuring safe and accountable service provision.

    City & Guilds Level 2 Award in Employment Responsibilities and Rights in Health, Social Care or Children and Young People's Settings

    1 learning outcomes12 guidance points

    Introductory awareness of sensory loss

    This subtopic introduces the fundamental concepts of sensory loss, including sight and hearing impairments, and their impact on individuals in care settings. Learners explore how sensory loss affects communication, daily living, and emotional well-being, and learn practical strategies to support individuals. The unit emphasizes early recognition, reporting, and person-centered approaches to minimize barriers and promote inclusion.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes10 guidance points

    Employment Rights and Responsibilities in the Facilities Management, Housing and Property Sectors

    This subtopic explores the legal and procedural frameworks governing employment rights and responsibilities within the facilities management, housing, and property sectors. It equips learners with the knowledge to uphold organisational policies, understand statutory duties, and navigate external influences that shape their role and industry practice.

    City & Guilds Level 3 NVQ Certificate in Housing

    5 learning outcomes8 guidance points

    Facilitate change in health and social care or children and young people’s settings

    This element equips learners with the ability to lead and manage change within adult care settings, ensuring that improvements are person-centred, legally compliant, and responsive to evolving regulatory and service user needs. It addresses the full change lifecycle—from recognising drivers for change and fostering shared understanding among stakeholders, to planning, implementing, and critically evaluating the impact on care quality and outcomes.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes10 guidance points

    Cleaning, Decontamination and Waste Management

    This unit covers essential infection prevention and control measures within care settings. Learners explore how to maintain a clean environment, apply effective decontamination processes, and manage waste safely to protect individuals, themselves, and others from harm. It underpins safe practice and compliance with legislation, standards, and policies.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes5 guidance points

    Facilitate person centred assessment to support the wellbeing of individuals

    This subtopic equips learners with the ability to conduct holistic, person-centred assessments that actively promote social, emotional, cultural, spiritual, and intellectual wellbeing. It integrates established theories and principles of assessment—such as strengths-based approaches and models of care—to guide collaborative processes with individuals and their support networks. Practical application involves using these frameworks to develop responsive care plans that respect personal choice, diversity, and autonomy.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes10 guidance points

    Communication in care settings

    This unit explores the essential role of effective communication in providing person-centred care, ensuring that individuals' needs, preferences, and rights are respected. Learners develop skills to adapt communication methods, overcome barriers, and maintain confidentiality in line with legal and organisational requirements. Mastery of these principles is critical for promoting dignity, safety, and positive relationships within care settings.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes7 guidance points

    Enable Housing Customers to Establish and Maintain Contacts and Interests in Isolating Situations

    This element focuses on supporting housing customers who experience social isolation, enabling them to build and sustain meaningful relationships and community networks. It requires understanding professional boundaries, recognising the barriers to engagement, and implementing person-centred strategies to foster independence and wellbeing. The unit is essential for housing roles where staff must empower vulnerable individuals to overcome isolation and participate fully in their community.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes5 guidance points

    Facilitate support planning to promote positive outcomes for individuals and to support wellbeing

    This element explores the facilitation of person-centred support planning to achieve positive outcomes and promote wellbeing, underpinned by theoretical frameworks such as the social model of disability and strengths-based approaches. Learners will develop skills in co-producing support plans, integrating assistive technology, and leading multi-agency reviews to ensure plans remain responsive to changing needs and aspirations. Emphasis is placed on partnership working, empowerment, and evidence-based practice to deliver high-quality adult care.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes5 guidance points

    Contribute to supporting group care activities

    This subtopic focuses on the role of group care activities in promoting wellbeing, social inclusion, and skill development for individuals in care settings. Learners must understand how to foster a positive group culture that respects diversity and individual preferences, and be able to contribute to planning, implementing, and evaluating activities in a person-centred way. Practical application involves working under supervision to support individuals' participation and reflecting on outcomes to improve future practice.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes9 guidance points

    Help Customers to Move and Settle into New Living Environments

    This element addresses the knowledge and skills required to facilitate a customer's transition into new accommodation, focusing on legal compliance, organisational procedures, and person-centred support. It covers understanding relevant housing and equality legislation, applying internal policies for allocations and risk assessments, coordinating practical arrangements, and providing ongoing assistance to promote tenancy sustainment and well-being in the new living environment.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes8 guidance points

    Facilitate the development of effective group practice in health and social care or children and young people’s settings

    This element develops the ability to lead and facilitate groups effectively within adult care settings. It covers understanding group dynamics, creating a positive climate, facilitating sessions, and harnessing power constructively to enhance learning and teamwork. Practical application includes leading staff teams, support groups, or multi-agency meetings to improve service delivery and outcomes.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes9 guidance points

    Inspect the Condition of Property

    This subtopic focuses on the essential skills and knowledge required to inspect the condition of properties within the housing sector. Learners will develop competence in applying health and safety regulations, following organisational procedures, and conducting thorough inspections to identify defects, hazards, and maintenance needs. Practical application ensures accurate reporting to support housing management decisions and tenant welfare.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes6 guidance points

    Contribute to supporting individuals in the use of assistive technology

    This subtopic explores the diverse range of assistive technology used in health and social care to promote independence, dignity, and well-being. Learners examine how these technologies—from simple mobility aids to complex electronic systems—address individual physical, sensory, and cognitive needs. The focus is on the care worker's role in contributing to the selection, implementation, and ongoing support of assistive devices within person-centred care plans.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes7 guidance points

    Manage Empty Properties

    This topic covers managing empty properties, including understanding legal and organisational policies and procedures. Learners implement procedures to secure, maintain, and prepare properties for occupancy.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes6 guidance points

    Health and safety in health and social care settings

    This topic focuses on the fundamental health and safety principles required in adult care settings, emphasising the legal and ethical duties of care practitioners. It covers the practical application of risk management, safe working practices, and the importance of supporting colleagues to maintain a culture of safety, thereby protecting service users and staff from harm.

    City & Guilds Level 4 Diploma In Adult Care (England)

    6 learning outcomes9 guidance points

    Contribute to the care of a deceased person

    This element focuses on the sensitive and dignified care of deceased individuals within a care setting, encompassing the legal, ethical, and cultural factors influencing post-death procedures. Learners must demonstrate the ability to support families and friends through the initial stages of grief, while competently preparing the deceased for transfer. Crucially, it also addresses the personal impact on care staff, promoting emotional resilience and professional boundaries.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes8 guidance points

    Identify the physical health needs of individuals with mental health needs and plan appropriate actions

    This element equips care professionals with the skills to systematically identify and address the often-overlooked physical health needs of individuals with mental health conditions. It emphasises integrated assessment, collaborative care planning, and effective referral to ensure holistic well-being and mitigate health inequalities.

    City & Guilds Level 4 Diploma In Adult Care (England)

    6 learning outcomes10 guidance points

    Contribute to the support of individuals with multiple conditions and/or disabilities

    This element focuses on the practical application of person-centred care for individuals living with multiple conditions and/or disabilities, recognising that their needs are complex and interlinked. It requires care workers to understand the holistic impact of co-existing physical, sensory, cognitive, or mental health conditions on daily life and to coordinate tailored support that promotes independence and well-being. Learners must also reflect on their own contribution, evaluating the effectiveness of their actions and identifying areas for professional development.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes6 guidance points

    Manage Temporary Accommodation

    Managing temporary accommodation involves coordinating housing solutions for individuals and families in urgent need, ensuring placements comply with legal frameworks like the Housing Act 1996 and Homelessness Reduction Act 2017. It requires balancing organisational policies with practical constraints, from procurement and allocation to ongoing monitoring of standards. Effective management minimises risks, addresses client vulnerability, and supports positive outcomes through robust administration and continuous improvement.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes9 guidance points

    Implement the positive behavioural support model

    This subtopic equips learners with the knowledge and skills to implement the Positive Behavioural Support model in adult care settings. It covers understanding challenging behaviour and its contextual factors, conducting functional analyses, and applying primary, secondary, and non-aversive reactive strategies within person-centred plans. The emphasis is on promoting participation, enhancing quality of life, and reducing reliance on restrictive practices.

    City & Guilds Level 4 Diploma In Adult Care (England)

    7 learning outcomes8 guidance points

    Match the needs of individuals with available accommodation

    This element focuses on the essential skills required to assess an individual's housing requirements and match them with appropriate accommodation options. It covers the entire application process, from providing guidance and support to individuals in completing forms and gathering evidence, to the administrative procedures of verifying eligibility and processing applications in line with organisational policies and legal frameworks. Learners must demonstrate competence in person-centered approaches, ensuring that accommodation meets the specific needs, preferences, and circumstances of each applicant.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes6 guidance points

    Contribute to the support of infection prevention and control in adult care

    This subtopic focuses on the fundamental principles of infection prevention and control within adult care settings, emphasizing the practical application of national and local policies to safeguard service users and staff. Learners must demonstrate the ability to maintain high standards of personal hygiene and implement specific measures to minimize infection risks, such as effective hand hygiene, correct use of PPE, and proper waste disposal, thereby contributing to a safe care environment.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes6 guidance points

    Contribute to the support of positive risk-taking for individuals

    This subtopic explores how care workers can contribute to positive risk-taking for individuals, recognizing that risk is an inherent part of everyday life and essential for personal growth and autonomy. It emphasizes the use of person-centred risk assessments that balance safety with the individual's right to make informed choices, while fulfilling duty of care obligations. Through collaborative approaches, learners will know how to support individuals to manage identified risks effectively, promoting independence and well-being within a legal and ethical framework.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes10 guidance points

    Installation, maintenance and removal of assistive technology in social care

    This subtopic focuses on the practical and ethical considerations of installing, maintaining, and removing assistive technology to support individuals in adult social care. It addresses the impact on the individual's autonomy, safety, and well-being, while underpinning the responsibilities of care workers to ensure technology is used effectively, person-centred, and within legal frameworks. Learners will develop skills to assess needs, follow procedures, and engage with individuals and their support networks throughout the technology lifecycle.

    City & Guilds Level 4 Diploma In Adult Care (England)

    6 learning outcomes9 guidance points

    Organise the Maintenance and Repair of Property

    This subtopic focuses on the practical coordination of property maintenance and repairs within housing settings. It requires understanding and applying organisational policies, health and safety regulations, and effective procedures to instruct, manage, and verify maintenance work, ensuring service users' needs are met while complying with legal and contractual obligations.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes8 guidance points

    Lead practice in assessing and planning for the needs of families and carers

    This unit develops the leadership skills required to champion the role of families and carers in adult care settings. It focuses on enabling staff to recognise the contributions of informal carers, effectively assess their unique needs, and implement person-centred support plans. Practitioners will learn to evaluate and improve assessment and care planning processes to enhance outcomes for both individuals receiving care and their support networks.

    City & Guilds Level 4 Diploma In Adult Care (England)

    6 learning outcomes8 guidance points

    Plan Own Professional Development within Housing

    This subtopic focuses on the proactive identification of learning and development opportunities within a housing organisation context, enabling candidates to align their professional growth with both organisational goals and personal career aspirations. It involves conducting a skills audit to pinpoint gaps, utilising internal and external resources, and setting SMART objectives to evidence continuous improvement in housing practice.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes6 guidance points

    Dementia Awareness

    This element covers the fundamental understanding of dementia, including its definition, common types (Alzheimer's, vascular, Lewy body, frontotemporal), causes, and the progressive nature of the condition. It also explores theoretical models such as the medical and social models of dementia, and emphasises the importance of person-centred care by understanding the individual's unique experience. This knowledge underpins effective support strategies in care settings.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes7 guidance points

    Manage finance within own area of responsibility in health and social care or children and young people’s settings

    This subtopic equips learners with the knowledge and skills to manage financial resources effectively within their designated area of responsibility in adult care settings. It addresses the planning, monitoring, and evaluation of budgets to ensure financial sustainability while maintaining high-quality, person-centred care. Learners will explore governance requirements, accountability, and the practical application of financial controls in health and social care.

    City & Guilds Level 4 Diploma In Adult Care (England)

    5 learning outcomes8 guidance points

    Duty of care

    This subtopic explores the legal and ethical obligations that care workers hold towards those they support, ensuring safety, wellbeing, and protection from harm. It covers the practical implications of duty of care, including balancing rights with risks, and provides guidance on handling dilemmas and complaints professionally. Understanding these principles is essential for delivering person-centred care and maintaining public trust in care services.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes6 guidance points

    Promote Safe, Ethical and Sustainable Practice in Housing

    This subtopic focuses on adhering to housing legislation and organisational policies to uphold equality, diversity, and anti-discriminatory practice. It covers respecting individuals' rights, managing conflicts of interest, promoting health and safety and environmental sustainability, and maintaining confidentiality of personal records. Practitioners must demonstrate competence in applying these principles to their daily roles, ensuring compliance with the law and fostering trust with service users.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes8 guidance points

    Appraise staff performance

    This subtopic delves into the systematic appraisal of staff performance in adult care, equipping learners with the skills to apply underpinning theories (such as motivational and feedback models) to real-world settings. It focuses on facilitating meaningful appraisal processes, from preparation to evaluation, to enhance care quality and staff development while meeting regulatory and professional standards.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes9 guidance points

    Assess housing need

    This element focuses on the systematic process of identifying an individual's housing requirements by effectively utilising knowledge of available services, employing strong communication skills, and collaboratively developing action plans. It is crucial for frontline housing staff to accurately assess need to ensure appropriate support and referrals, thereby preventing homelessness and promoting sustainable tenancies. Practical application involves conducting sensitive interviews, interpreting housing legislation, and coordinating multi-agency responses to complex cases.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes4 guidance points

    Develop procedures to safely control work operations

    This subtopic focuses on the practical creation, implementation, and evaluation of workplace health and safety procedures to control operational risks. Learners will develop the skills to design procedures that meet legal requirements, communicate them effectively to colleagues, and continuously improve them through systematic review. The content emphasises a proactive approach to maintaining a safe work environment in line with organisational and regulatory standards.

    City & Guilds Level 3 NVQ Certificate in Occupational Health and Safety

    6 learning outcomes9 guidance points

    Principles of supporting individuals with a learning disability to access healthcare

    This subtopic explores the legal and policy framework (e.g., Mental Capacity Act, Equality Act) that underpins healthcare access for individuals with learning disabilities. It examines how proactive health plans and annual health checks promote long-term well-being, and identifies common barriers such as communication difficulties, lack of reasonable adjustments, and diagnostic overshadowing that practitioners must address.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes6 guidance points

    Provide a Housing Rent Service

    This element focuses on the key responsibilities involved in managing housing rent accounts, including the application of relevant housing legislation and organisational policies to ensure effective rent collection and arrears management. Practitioners learn to provide a customer-focused rent service, handling queries, setting up payments, and taking appropriate action on non-payment, while continuously monitoring service performance to meet both tenant and landlord objectives.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes6 guidance points

    Equality and inclusion in care settings

    This subtopic focuses on embedding equality and inclusion into daily care practice. It covers understanding legal and ethical frameworks, promoting anti-discriminatory practice, and ensuring individuals' rights and choices are respected. Care workers will learn to access relevant guidance and support to overcome barriers and deliver person-centered, respectful care.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes6 guidance points

    Manage quality in health and social care or children and young people’s setting

    This unit focuses on the principles, regulatory frameworks, and practical strategies for managing and improving quality in health and social care settings, including adult care and children and young people's services. Learners will explore how to implement quality standards and lead quality assurance processes to ensure safe, effective, and person-centred care. The unit develops skills in evaluating outcomes, identifying areas for improvement, and fostering a culture of continuous quality enhancement within service provision.

    City & Guilds Level 4 Diploma In Adult Care (England)

    5 learning outcomes8 guidance points

    Provide Housing Advice and Guidance to Customers

    This element focuses on the ability to deliver accurate, impartial, and customer-centred housing advice and guidance in line with organisational policies and legal frameworks. It involves assessing individual customer needs, exploring options, and supporting informed decision-making on matters such as tenancy rights, homelessness prevention, and housing options. Effective communication and record-keeping are critical to ensure compliance and positive outcomes.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes5 guidance points

    Mentoring in social care

    This subtopic explores mentoring within adult social care, focusing on the practitioner's role in guiding colleagues to enhance professional competence and service quality. It covers establishing effective mentoring relationships, collaborative goal-setting, and systematic review processes, all underpinned by ethical and regulatory frameworks. Practical application involves tailored support strategies that foster reflective practice and continuous improvement in care delivery.

    City & Guilds Level 4 Diploma In Adult Care (England)

    6 learning outcomes9 guidance points

    Handle information in care settings

    This element focuses on the essential principles and practices for managing sensitive information within care settings, ensuring compliance with data protection legislation and organizational policies. Learners must understand the balance between maintaining confidentiality and sharing information appropriately to safeguard individuals, while demonstrating competence in recording, storing, and accessing support for information handling. Practical application involves adhering to agreed ways of working to promote trust, dignity, and legal accountability in all aspects of care delivery.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes8 guidance points

    Provide Support to Customers to Reduce the Risk of Homelessness

    This subtopic equips learners with the essential knowledge and skills to proactively support customers facing housing insecurity, ensuring they can navigate the legal and procedural landscape to prevent homelessness. It emphasizes understanding key legislation such as the Housing Act 1996, the Homelessness Act 2002, and the Homelessness Reduction Act 2017, and applying this knowledge alongside organizational policies to deliver person-centred support. Practical application involves assessing individual risk, providing tailored advice on housing options, and making appropriate referrals, all while maintaining accurate records and upholding customer dignity.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes7 guidance points

    Personal development in health, social care or children's and young people's settings

    This element focuses on developing the learner's ability to critically assess their own practice and identify areas for improvement through structured reflection. It equips individuals with the skills to create and maintain a personal development plan, aligned with professional standards and evidence-based approaches, ensuring continuous competence in their adult care role.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes8 guidance points

    Health, safety and wellbeing in care settings

    This unit covers essential health, safety and wellbeing practices in care settings, focusing on legal responsibilities, risk assessment, infection control, manual handling, hazardous substances, fire safety, security and stress management. It equips learners with the knowledge and skills to maintain a safe environment for themselves, colleagues and individuals receiving care, in line with regulatory standards and workplace policies. Practical application includes implementing procedures to prevent harm, respond to incidents and promote wellbeing through proactive safety measures and personal resilience.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes18 guidance points

    Respond to Customer Requests for Repairs

    This topic covers knowing the housing stock and defects, organisational policies, and establishing and responding to customer repair requests. Learners will develop skills to manage repairs effectively.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes6 guidance points

    Principles of self-directed support

    The principles of self-directed support empower individuals to take control of their care, shifting from traditional service-led models to person-centred planning. This subtopic explores the legal and ethical frameworks, personal budget options, and the role of the care worker in facilitating choice and control. Learners will examine how to co-produce support plans that reflect individual outcomes and the importance of ongoing review to ensure the support remains effective and responsive.

    City & Guilds Level 4 Diploma In Adult Care (England)

    6 learning outcomes10 guidance points

    Implement person-centred approaches in care settings

    This subtopic focuses on embedding person-centred values into everyday care practice, ensuring that individuals' preferences, beliefs, and autonomy shape all aspects of their support. Learners must demonstrate the ability to respect and act on personal choices, obtain valid consent, promote active participation, and safeguard well-being within relevant legal and ethical frameworks.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes11 guidance points

    Introductory awareness of autistic spectrum conditions

    This element provides an introductory understanding of autistic spectrum conditions (ASC) within care settings, emphasising that autism is a spectrum with significant variation in individual strengths and support needs. It explores characteristic difficulties in social communication, interaction, and flexibility of thought, alongside common behaviours, while equipping care workers with essential skills for person-centred support and effective communication. The focus is on applying this awareness to promote dignity, inclusion, and tailored care for individuals on the spectrum.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes10 guidance points

    Professional practice in health and social care for adults or children and young people

    This subtopic explores the integration of professional values, ethical principles, and legislative frameworks into daily practice within health and social care settings for adults or children and young people. It critically examines how duty of care underpins safe service delivery and provides strategies to navigate tensions between safeguarding responsibilities and respecting individual autonomy and choice.

    City & Guilds Level 4 Diploma In Adult Care (England)

    5 learning outcomes9 guidance points

    Respond to Possible Breaches of Agreements in the Housing Sector

    This subtopic equips learners with the competencies to identify and address breaches of tenancy, lease, or license agreements within the housing sector. It emphasises understanding relevant housing legislation, organisational policies, and procedures, conducting impartial investigations, gathering and evaluating evidence, and implementing proportionate remedies ranging from support plans to legal enforcement. Mastery ensures housing professionals uphold contractual obligations, safeguard resident welfare, and maintain community standards.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes8 guidance points

    Knowledge, skills and behaviours expected of adult care workers

    This element focuses on the fundamental knowledge, practical skills, and professional behaviours required of adult care workers to deliver person-centred care safely and compassionately. Learners must understand and embody the values of dignity, respect, and confidentiality while demonstrating competence in communication, teamwork, and reflective practice. The content underpins all care activities and is essential for meeting regulatory standards and promoting the wellbeing of individuals receiving care.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes9 guidance points

    Sell Property to Customers within a Housing Organisation Setting

    This subtopic focuses on the practical skills and underpinning knowledge required to sell property on behalf of a housing organisation, ensuring compliance with legal frameworks, regulatory codes, and internal policies. It covers how learners must interpret and apply relevant legislation—such as consumer protection, property law, and specific housing acts—while following organisational sales procedures to achieve a lawful, ethical, and customer-focused transaction.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes7 guidance points

    Promote access to healthcare for individuals with learning disabilities

    This subtopic focuses on the unique challenges individuals with learning disabilities face in accessing healthcare and the proactive role care professionals must take in overcoming these barriers. It covers the legal and ethical frameworks, person-centred planning, and inter-agency collaboration required to ensure equitable health outcomes. Practical application involves developing, monitoring, and championing organisational processes that promote inclusive, accessible healthcare services.

    City & Guilds Level 4 Diploma In Adult Care (England)

    6 learning outcomes9 guidance points

    Set Up and Manage Tenancy, Licence and Leaseholder Agreements

    This subtopic focuses on the practical and legal aspects of creating and maintaining tenancy, license, and leaseholder agreements within a housing context. Learners must demonstrate the ability to interpret and apply relevant legislation and organizational policies to set up agreements that are legally sound and tailored to individual circumstances. Effective management involves ongoing monitoring, handling variations, and ensuring compliance with contractual obligations and regulatory standards.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes6 guidance points

    Manage strategic marketing activities

    This unit equips learners with the skills to strategically manage marketing activities within the health and social care sector. It covers market analysis, development of targeted communication strategies, and the implementation of plans to promote care services effectively, ensuring they meet the needs of service users and comply with regulatory standards.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes6 guidance points

    Promote assistive technology in social care

    This subtopic equips learners to critically examine the barriers hindering assistive technology adoption in adult social care and to actively drive its integration. It focuses on developing skills to support organisational readiness, source appropriate technologies, and champion person-centred innovation, ensuring improved independence and quality of life for service users.

    City & Guilds Level 4 Diploma In Adult Care (England)

    6 learning outcomes5 guidance points

    Support Social and Personal Development Needs of Customers within a Housing Environment

    This subtopic equips learners with the competence to effectively support customers' social and personal development within a housing context. It requires a thorough understanding of organisational policies and procedures, the ability to identify and address diverse development needs, and the skills to deliver tailored support while maintaining accurate, confidential records for monitoring and review.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes8 guidance points

    Promote awareness of sensory loss

    This subtopic focuses on enabling care practitioners to effectively raise awareness about sensory loss—including visual, hearing, and dual sensory impairments—within adult care settings. It explores the causes and effects of sensory loss, the societal and environmental barriers individuals face, and the importance of person-centred communication and support strategies. Learners will develop skills to design, implement, and critically evaluate awareness-raising activities, ensuring they promote inclusion, challenge discrimination, and enhance the quality of life for individuals with sensory loss.

    City & Guilds Level 4 Diploma In Adult Care (England)

    5 learning outcomes8 guidance points

    Meet food safety requirements when providing food and drink for individuals

    This element focuses on applying food safety principles within a care environment to protect individuals from foodborne illness. It covers maintaining personal hygiene, following safe procedures when preparing, serving, clearing, and storing food and drink, and understanding the importance of reporting and seeking guidance. Mastery ensures that care workers can promote the dignity and wellbeing of individuals through safe nutritional support.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes9 guidance points

    Move and position individuals in accordance with their care plan

    This subtopic equips learners with the essential skills to safely move and position individuals as per their care plans, blending knowledge of legislation, anatomy, and risk management. It ensures that carers understand how to minimise injury risks, comply with legal frameworks, and maintain the dignity and comfort of those they support.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes6 guidance points

    Promote good practice in the support of individuals with autistic spectrum conditions

    This subtopic explores the multifaceted nature of autism spectrum conditions, tracing the evolution of theoretical perspectives from deficit-based models to neurodiversity-affirming approaches. It equips learners with the knowledge to navigate legal frameworks like the Autism Act and the Care Act, and to apply person-centred practices that enhance communication, sensory management, and overall well-being for autistic adults.

    City & Guilds Level 4 Diploma In Adult Care (England)

    6 learning outcomes8 guidance points

    Support the Customers Engagement with the Local Community through Identification of Support Networks and Development Opportunities

    This element focuses on the housing professional's role in enabling customers to identify and engage with local support networks and development opportunities, such as training, employment, volunteering, or social activities. It requires a deep understanding of organisational policies and procedures, as well as the ability to assess individual customer needs and match them with appropriate community resources to promote personal growth, independence, and social inclusion. Practical application involves proactive facilitation, person-centred planning, and ongoing support to overcome barriers to participation.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes6 guidance points

    Promote rights and values in assistive technology in social care

    This subtopic explores the critical role of assistive technology in adult care, focusing on how to ethically integrate devices and systems while safeguarding individual rights. It covers the legal and ethical frameworks that ensure technology supports dignity, autonomy, privacy, and confidentiality. Professionals learn to implement assistive technology in ways that empower individuals, respecting their choices and protecting their personal data.

    City & Guilds Level 4 Diploma In Adult Care (England)

    5 learning outcomes8 guidance points

    Obtain and test capillary blood samples

    This element focuses on the safe and accurate procedure for obtaining capillary blood samples, a common task in care settings for monitoring conditions such as diabetes or anticoagulant therapy. It covers the relevant legislation, including infection control and consent, the anatomical sites suitable for puncture, and the step-by-step process from preparation through to recording and communicating results. Mastery ensures reliable measurements that inform care decisions.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes11 guidance points

    Work with Customers and Groups to Develop the Community

    This element focuses on empowering housing staff to actively engage residents and community groups in shaping local services and neighbourhoods. It covers the practical application of participation techniques, from identifying customer needs to co-designing and delivering community activities, ensuring alignment with organisational policies and housing values.

    City & Guilds Level 3 NVQ Certificate in Housing

    1 learning outcomes8 guidance points

    Safe practice when visiting individuals in their home

    This subtopic covers the essential protocols for home visits, ensuring respectful, safe entry and exit while maintaining security and responding to emergencies. Learners must demonstrate competence in following agreed ways of working, handling access issues, and reviewing procedures to improve practice.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes9 guidance points

    Assess the needs of carers and families

    This element focuses on the systematic assessment of carers' and families' needs within adult care settings. Learners develop skills to recognise the physical, emotional, and social impact of caring, enabling them to design holistic support plans that promote carer well-being and sustain caregiving relationships. It emphasises partnership working and the application of relevant legislation and guidance to ensure carers' rights are upheld and their contributions valued.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes8 guidance points

    Contribute to Safeguarding Individuals from Harm, Abuse, Exploitation and Discrimination in a Housing Environment

    This subtopic equips learners with the knowledge and skills to safeguard individuals within a housing context, focusing on legal frameworks, organisational procedures, and the ability to recognise and respond to harm, abuse, exploitation, and discrimination. It emphasises a person-centred approach, ensuring that actions are taken promptly and appropriately to protect residents and promote their well-being.

    City & Guilds Level 3 NVQ Certificate in Housing

    5 learning outcomes8 guidance points

    Ensure responsibility for actions to reduce risks to health and safety

    This element focuses on the individual's duty to proactively manage health and safety risks by identifying hazards, evaluating risks, and implementing effective control measures. It emphasises personal responsibility and accountability in workplace risk reduction strategies.

    City & Guilds Level 3 NVQ Certificate in Occupational Health and Safety

    5 learning outcomes8 guidance points

    Obtain and test specimens from individuals

    This subtopic equips learners with the practical skills and underpinning knowledge to safely obtain, handle, test, and report on specimens such as urine, stool, or sputum within a care setting. It covers legal responsibilities including infection control, consent, confidentiality, and accurate documentation, ensuring compliance with regulatory standards like the Health and Social Care Act 2008. Mastery ensures the dignity and safety of individuals while maintaining the integrity of specimens for reliable diagnostic outcomes.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes9 guidance points

    Provide information, advice and guidance

    This subtopic focuses on the essential skills required to provide accurate, person-centered information, advice, and guidance within adult care settings. It emphasizes understanding legal frameworks, ethical responsibilities, and the use of reliable sources to empower individuals. Practitioners learn to tailor communication to individual needs, ensuring advice is accessible and promotes informed decision-making, and to reflect on their practice for continuous improvement.

    City & Guilds Level 4 Diploma In Adult Care (England)

    5 learning outcomes7 guidance points

    Personal development in care settings

    This element focuses on the essential skills and knowledge required for continuous professional growth within care settings. Learners must demonstrate an understanding of their role’s competence criteria, engage in reflective practice to evaluate their performance, and actively construct and follow a personal development plan to enhance their abilities in line with industry standards and regulatory requirements.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes6 guidance points

    Provide support to maintain and develop skills for everyday life

    This subtopic focuses on enabling care practitioners to support individuals in maintaining, regaining, and developing essential daily living skills, promoting independence and well-being. It covers theoretical frameworks, person-centred planning, practical intervention strategies, and reflective evaluation of support provided. Learners will apply principles of enablement and empowerment to real-world care scenarios.

    City & Guilds Level 4 Diploma In Adult Care (England)

    5 learning outcomes4 guidance points

    Providing Independent Advocacy to Adults

    This unit develops the skills to provide independent advocacy for adults across diverse care settings, emphasizing person-centred approaches, facilitation of informed choices, and safe practice. It equips learners to support individuals in meetings, ensuring their voices are heard and rights upheld, while maintaining professional boundaries and safeguarding principles.

    City & Guilds Level 4 Diploma In Adult Care (England)

    5 learning outcomes10 guidance points

    Prepare individuals for healthcare activities

    This subtopic develops learners' ability to prepare individuals for healthcare activities in line with legal and best practice requirements. It covers understanding relevant legislation, obtaining consent, ensuring dignity and privacy, and accurately recording and reporting outcomes. Practical application ensures safe, person-centred care delivery.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes7 guidance points

    Safeguard children and young people who are present in the adult social care sector

    This subtopic addresses the critical duty of care that adult social care practitioners have towards children and young people who are present in adult care environments, whether as visitors, family members of service users, or in shared premises. It covers the legal and policy frameworks that mandate safeguarding responsibilities, the practical skills needed to identify and respond to concerns, and the importance of interagency collaboration and professional boundaries. Learners will explore how to embed a safeguarding culture within adult services and how to support colleagues in understanding their role in preventing and reporting harm to young individuals.

    City & Guilds Level 4 Diploma In Adult Care (England)

    6 learning outcomes7 guidance points

    Principles of Health Promotion

    This element introduces the foundational concepts of health promotion, focusing on understanding the determinants of health, the process of behaviour change, and the significance of communication in encouraging healthier lifestyles. It equips care workers with the knowledge to support individuals in making informed health choices and to advocate for health-enhancing environments.

    City & Guilds Level 2 Diploma in Care

    5 learning outcomes8 guidance points

    Promotion of General Health and Well-being

    This element focuses on the proactive strategies used to plan and deliver health promotion in care settings, ensuring individuals' well-being is enhanced. It examines the scientific underpinnings, such as epidemiological data and behavioural theories, which inform effective interventions, and explores how to identify real-world opportunities for applying these methods in daily practice.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes5 guidance points

    Share knowledge and good practice

    This subtopic focuses on how adult care practitioners can systematically share knowledge and good practice to enhance care quality, safety, and outcomes. It encompasses planning appropriate dissemination strategies, implementing them effectively, integrating new learning into personal practice, and evaluating the impact of sharing activities. The practical application lies in fostering a culture of continuous improvement and collaborative professionalism within adult care settings.

    City & Guilds Level 4 Diploma In Adult Care (England)

    5 learning outcomes10 guidance points

    Provide support for leisure activities

    This element equips care workers with the skills to support individuals in engaging with leisure activities to enhance holistic well-being, including physical, mental, and social health. It covers person-centred planning, promoting independence, and using effective communication to encourage participation, while also addressing risk management and dignity. Practical application involves helping individuals choose, plan, and review activities that align with their preferences and goals, ensuring meaningful and safe engagement.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes6 guidance points

    Support individuals in the use of assistive technology

    This element focuses on the role of the adult care practitioner in facilitating the adoption and effective use of assistive technology (AT) to enhance individuals' independence and well-being. It encompasses understanding the AT landscape, person-centred selection, hands-on support, and outcome evaluation, ensuring that technology aligns with individuals' goals and preferences. Practical application involves collaborative assessment, training, troubleshooting, and ongoing review to maximise benefits and adapt to changing needs.

    City & Guilds Level 4 Diploma In Adult Care (England)

    4 learning outcomes8 guidance points

    Provide support for mobility

    This element focuses on enabling care workers to support individuals with mobility needs safely and respectfully. It covers understanding the physical and psychological benefits of mobility, preparing for mobility activities through risk assessment and equipment checks, assisting with mobility while promoting independence, and accurately reporting to ensure continuity of care.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes8 guidance points

    Support individuals to access and manage direct payments

    This subtopic addresses the practical and ethical dimensions of enabling adults in care to exercise choice and control through direct payments. It covers the entire process from initial exploration and informed decision-making to the ongoing review of how funds are used, ensuring the individual’s desired outcomes are met while navigating legal, financial, and interpersonal challenges.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes10 guidance points

    Provide support for therapy sessions

    This subtopic equips care workers with the skills to support individuals during therapy sessions, promoting independence and well-being through enabling active participation. It covers the practical and ethical aspects of preparing, assisting, observing, and feeding back on therapeutic interventions to ensure sessions are safe, effective, and person-centred.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes8 guidance points

    Support individuals to access and use services and facilities

    This subtopic focuses on enabling adult care practitioners to support individuals in identifying, selecting, and reviewing their access to community services and facilities, such as healthcare, transport, or leisure, while overcoming personal, structural, and cultural barriers. It emphasizes the importance of person-centred approaches, advocacy, and collaborative working to enhance independence and well-being in line with the Care Act 2014.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes6 guidance points

    Support individuals to access education, training or employment

    This element focuses on enabling adult care practitioners to support individuals in accessing education, training, or employment opportunities that align with their personal goals, needs, and preferences. It covers the value of meaningful engagement, the legislative framework, available support services, and the practitioner's role in person-centred planning and evaluation to promote independence and well-being.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes6 guidance points

    Provide support to manage pain and discomfort

    This subtopic focuses on the carer's role in supporting individuals to manage pain and discomfort through holistic, person-centred approaches. Learners must understand different types of pain, recognized pain management strategies including non-pharmacological methods, and how to effectively monitor, record, and report changes in an individual's condition. Mastery involves applying this knowledge to minimize discomfort while promoting dignity and wellbeing in care settings.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes6 guidance points

    Support individuals to access housing and accommodation services

    This unit explores the role of the adult care practitioner in enabling individuals to navigate housing and accommodation services, ensuring choices reflect personal preferences, assessed needs, and legal frameworks. Learners develop skills in collaborative planning, advocacy, and multi-agency working to remove barriers and sustain tenancies.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes6 guidance points

    Responsibilities of a care worker

    This subtopic focuses on the core responsibilities of a care worker in establishing and maintaining professional boundaries, adhering to agreed ways of working as defined by the employer, and collaborating effectively with colleagues, individuals, and other agencies. Mastering these elements ensures safe, person-centred care delivery and compliance with regulatory standards, directly impacting the quality of support provided to individuals in care settings.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes5 guidance points

    Contribute to the Development, Implementation and Review of Support Plans with Individuals within a Housing Environment

    This element focuses on the housing professional's role in creating, executing, and evaluating person-centred support plans. It covers organisational policy compliance, collaborative goal-setting with individuals, practical implementation of agreed actions, and structured review processes to ensure support remains effective and responsive to changing needs within a housing context.

    City & Guilds Level 3 NVQ Certificate in Housing

    6 learning outcomes9 guidance points

    Safeguarding and protection in care settings

    This subtopic equips care workers with essential knowledge to protect adults at risk from abuse and neglect. It covers recognising indicators of abuse, understanding legal and policy frameworks, and implementing preventive measures, ensuring safe and effective practice in care settings.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes12 guidance points

    Investigate and evaluate health and safety incidents and complaints in the workplace

    This element equips learners with the skills to systematically investigate health and safety incidents and complaints, ensuring compliance with legal frameworks such as the Health and Safety at Work Act. It emphasizes practical incident reporting, root cause analysis, and the formulation of actionable recommendations to prevent recurrence. Learners will understand the critical balance between employer duties and employee rights in maintaining a safe workplace.

    City & Guilds Level 3 NVQ Certificate in Occupational Health and Safety

    6 learning outcomes8 guidance points

    Assessment, implementation and review of assistive technology in social care

    This subtopic covers the systematic process of assessing, implementing, and reviewing assistive technology in adult social care, with a focus on enhancing independent living and wellbeing. Learners must integrate knowledge of relevant legislation and regulatory frameworks, such as the Care Act 2014 and the Mental Capacity Act 2005, and apply person-centred partnership working throughout the technology cycle.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes9 guidance points

    Support individuals with autistic spectrum conditions

    This unit focuses on equipping learners with the knowledge and skills to provide effective, person-centred support to adults with autistic spectrum conditions (ASC) within care settings. It covers key legislative frameworks, the core characteristics of ASC, and practical strategies for facilitating communication and managing transitions, ensuring that support is tailored to the individual’s unique needs and preferences.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes10 guidance points

    Stroke awareness

    This subtopic equips learners with essential knowledge about stroke as a medical emergency caused by interrupted blood supply to the brain, leading to potential long-term disability or death. It emphasises the critical importance of rapid recognition using FAST, effective management of risk factors such as hypertension and lifestyle choices, and the urgent activation of emergency services to minimise brain damage. Learners gain practical insight into post-stroke care management, including rehabilitation, person-centred support, and the role of care workers in promoting recovery and quality of life.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes6 guidance points

    Support individuals at the end of life

    This subtopic equips care workers with the knowledge and skills to deliver compassionate, person-centred end of life care. It covers holistic support that respects dignity, autonomy, and cultural values, while addressing physical, emotional, and spiritual needs. Practical application involves collaborating with families, implementing advance care plans, and liaising with multidisciplinary teams to ensure a peaceful and dignified death.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes11 guidance points

    Support individuals with multiple conditions and/or disabilities

    This subtopic addresses the complex needs of individuals living with two or more long-term conditions or disabilities, focusing on holistic, person-centred care. It explores the physical, psychological, and social implications, and how care workers can coordinate multi-agency support and empower individuals to maximise their quality of life. The practical application involves assessment, care planning, partnership working, and continuous improvement of services to ensure integrated, effective support.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes8 guidance points

    Support individuals with sensory loss with communication

    This subtopic explores the intricacies of communication with individuals who have sensory loss, emphasising language development, barriers to effective communication, and specialist systems like British Sign Language, Makaton, and braille. It focuses on person-centred approaches to support individuals, enabling them to express needs and preferences, while also equipping carers to train others and critically review communication strategies within adult care settings.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes9 guidance points

    Support individuals to carry out their own health care procedures

    This subtopic equips care practitioners with the skills to empower individuals in managing their own health care procedures, such as medication administration, wound care, or monitoring of chronic conditions. It focuses on promoting autonomy, dignity, and informed choice, while ensuring safe and competent support that aligns with care plans and regulatory standards. The practical application involves assessing readiness, providing tailored guidance, and maintaining accurate records to facilitate self-care within the individuals' own environments.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes6 guidance points

    Support people who are providing homes to individuals

    This subtopic focuses on the learner's role in facilitating adult placement/shared lives schemes, where individuals live with approved carers in a family home. Learners must demonstrate competence in assessing potential carers, supporting them through preparation, carefully matching individuals to placements, and conducting ongoing monitoring and reviews to ensure safe, person-centred care. These skills are vital for maintaining quality and safeguarding within community-based adult care settings.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes10 guidance points

    Support individuals to eat and drink

    This unit focuses on enabling care workers to assist individuals with their nutritional needs while respecting their preferences, dignity, and safety. It covers the entire process from meal planning and preparation to monitoring intake and clearing away, ensuring person-centred care and adherence to health and safety regulations. Practical application involves direct support in various care settings, promoting independence and well-being.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes6 guidance points

    Support the development of community partnerships

    This element explores the strategic importance of community partnerships in adult care, focusing on how collaborative relationships with local organisations, services, and community groups can enhance service user outcomes and promote integrated care. Learners will develop the skills to identify partnership opportunities, facilitate their establishment, and maintain effective contributions, ensuring that care practices are informed by and embedded within the wider community. Practical application involves leading partnership initiatives, fostering inclusive communication, and evaluating partnership effectiveness to drive continuous improvement in care delivery.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes9 guidance points

    Support individuals to manage continence

    This subtopic addresses the provision of person-centred support for individuals experiencing continence issues, including assessment of physical, psychological and environmental factors, safe use of continence aids, rigorous infection control, and accurate documentation to maintain dignity and wellbeing. It equips care workers with practical skills to enable individuals to manage continence effectively, respecting their privacy and promoting independence.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes6 guidance points

    Support the spiritual wellbeing of individuals

    This element focuses on enabling adult care practitioners to recognise and respond to the spiritual dimension of an individual's wellbeing, which may encompass religious beliefs, personal values, existential meaning, and connectedness. It emphasises the importance of holistic assessment and person-centred support, respecting the individual's autonomy and diversity, while reflecting on how one's own values and beliefs can influence care practice.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes6 guidance points

    Support individuals to manage continence and care for indwelling catheters

    This subtopic equips care workers with the knowledge and skills to support individuals with continence management and indwelling catheter care, emphasizing person-centred approaches, dignity, and infection prevention. It covers the anatomy and physiology of the lower urinary system, factors influencing continence, and the practical procedures for assisting with continence products and catheter maintenance. Mastery ensures safe, effective care that promotes independence and minimises complications such as catheter-associated urinary tract infections.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes9 guidance points

    Support the use of assistive technology

    This subtopic explores the pivotal role of assistive technology in enhancing independence, safety, and quality of life for adults in care settings. Learners will develop the skills to facilitate the effective use of devices ranging from simple aids to complex electronic systems, while also learning to mentor colleagues and evaluate technology provision to ensure person-centred outcomes.

    City & Guilds Level 4 Diploma In Adult Care (England)

    5 learning outcomes8 guidance points

    Support individuals to meet personal care needs

    This element equips care workers with the skills to deliver person-centred personal care, ensuring dignity, respect, and promotion of independence. It addresses the identification of individual needs and preferences, practical assistance with toileting, hygiene, and grooming, and the importance of accurate monitoring and reporting to maintain overall well-being and safety.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes8 guidance points

    Support individuals undergoing healthcare activities

    This topic covers understanding healthcare activities to support individuals, preparing them for procedures, supporting them during activities, and providing aftercare. Learners will develop skills to assist individuals undergoing healthcare activities safely and compassionately.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes6 guidance points

    Supporting infection prevention and control in social care

    This subtopic addresses the practical application of infection prevention and control (IPC) policies across diverse adult care settings, emphasising the role of the Level 4 practitioner in leading safe practices. It covers the implementation of standard precautions, risk assessment, equipment decontamination, and outbreak management, aligning with regulatory frameworks such as the Health and Social Care Act 2008. Effective IPC is critical to safeguarding vulnerable adults, reducing healthcare-associated infections, and promoting a culture of safety within the care environment.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes8 guidance points

    Understand how to manage a team

    This element focuses on the manager's role in fostering effective team performance within adult care settings. It explores attributes of high-performing teams, methods to support team development, strategies to cultivate a shared purpose and a just, no-blame culture, and the application of diverse leadership and management styles to enhance care delivery and staff wellbeing.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes10 guidance points

    The Principles of Infection Prevention and Control

    This element equips care workers with essential knowledge to prevent and control infections in health and social care settings. It covers legal and policy frameworks, risk assessment, use of personal protective equipment, and personal hygiene, emphasizing shared responsibilities for maintaining safe environments. Practical application involves implementing standard precautions and responding to infection outbreaks to protect vulnerable individuals.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes12 guidance points

    Understand how to support individuals with autistic spectrum conditions

    This element equips adult care practitioners with in-depth understanding of autistic spectrum conditions (ASC), including their characteristics, impact, underpinning theories, and legal frameworks. It focuses on applying this knowledge to provide person-centred support and effective communication strategies, enabling individuals with ASC to lead fulfilling lives. Practical application involves tailoring care approaches to individual needs, respecting neurodiversity, and advocating for rights within the legal context.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes6 guidance points

    Understand and implement a person centred approach to the care and support of individuals with dementia

    This subtopic focuses on the essential principles of person-centred care for individuals with dementia, emphasising the importance of recognising the person behind the condition to maintain dignity, respect, and well-being. It covers practical strategies for actively involving the individual, their family, and other professionals in care planning and decision-making, ensuring support is tailored to unique preferences, life history, and current needs. Mastery of this area is crucial for care workers to deliver compassionate, responsive care that enhances quality of life and meets regulatory standards.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes8 guidance points

    Support care plan activities

    This subtopic focuses on the practical skills required to carry out planned care activities as outlined in an individual's care plan. Learners will develop the ability to support individuals with daily living tasks while promoting their independence, dignity, and preferences. It also covers the essential administrative duties of maintaining accurate records and contributing to the ongoing evaluation of care plan effectiveness, ensuring that care remains person-centred and responsive to changing needs.

    City & Guilds Level 2 Diploma in Care

    5 learning outcomes6 guidance points

    Awareness of the Mental Capacity Act 2005

    This element provides a comprehensive overview of the Mental Capacity Act 2005, a pivotal legal framework ensuring that individuals aged 16 and over who may lack capacity to make specific decisions are protected and empowered. It explores the five statutory principles, the two-stage test of capacity, and the legal definition of restraint, while emphasizing the crucial role of the Code of Practice in guiding care professionals to act lawfully and ethically. Understanding this Act is fundamental for adult care practitioners to uphold individuals' rights and make decisions in their best interests when they lack capacity.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes8 guidance points

    Deal with customers by telephone

    This element focuses on equipping housing professionals with the skills to manage customer interactions via telephone effectively. It covers the technical operation of telephony systems, strategic planning and execution of outbound calls, and the professional handling of inbound inquiries, complaints, and service requests. Mastery ensures high standards of customer service, compliance with data protection, and the ability to resolve issues efficiently while maintaining positive tenant and stakeholder relationships.

    City & Guilds Level 3 NVQ Certificate in Housing

    5 learning outcomes10 guidance points

    Make sure actions in the workplace aim to protect the environment

    This element focuses on ensuring workplace actions are designed to protect the environment, minimising negative ecological impacts. Learners develop the ability to identify environmental risks arising from their own work activities and implement practical control measures. A strong emphasis is placed on understanding and applying relevant environmental legislation to ensure compliance and promote sustainability in the workplace.

    City & Guilds Level 3 NVQ Certificate in Occupational Health and Safety

    6 learning outcomes10 guidance points

    Understand Parkinson’s for health and social care staff

    This unit provides comprehensive knowledge of Parkinson's disease, covering its pathophysiology, motor and non-motor symptoms, and progressive nature. It equips care staff with essential skills to manage the multifaceted impacts on individuals and their families, while addressing medication complexities, communication challenges, and the application of person-centred care strategies throughout disease progression. Understanding these elements ensures high-quality, empathetic support that promotes dignity and independence.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes8 guidance points

    Understand how to work in end of life care

    This subtopic focuses on the essential knowledge required for working in end of life care, including understanding diverse cultural and personal perspectives on death, the core aims and principles underpinning palliative and terminal care, and the communication skills needed to support individuals and their families. Learners will also explore how to access multi-agency support services to ensure holistic care. Practical application involves developing empathy, maintaining dignity, and adhering to key policies and legislation such as the Mental Capacity Act and Advance Care Planning.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes6 guidance points

    Develop and implement reablement plans

    Developing and implementing reablement plans involves maximizing an individual's independence through short-term, person-centred support focusing on activities of daily living. Practitioners must assess needs, set achievable goals, and coordinate appropriate resources, ensuring the individual actively participates in their own recovery. This subtopic equips learners with the skills to facilitate timely discharge and prevent unnecessary hospital or care home admissions.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes10 guidance points

    Develop and Promote Customer Involvement in a Housing Organisation

    This element focuses on the practical skills required to actively engage and involve housing customers (tenants, leaseholders, etc.) in decision-making and service improvement. It covers understanding organisational frameworks and policies that support involvement, and developing effective strategies to promote meaningful participation. Learners must demonstrate the ability to translate policy into action, ensuring customer voices shape housing services.

    City & Guilds Level 3 NVQ Certificate in Housing

    6 learning outcomes8 guidance points

    Monitor procedures to safely control work operations

    This subtopic focuses on the active monitoring of workplace procedures to ensure health and safety instructions are followed, hazards are controlled, and continuous improvement is embedded. It involves checking compliance, evaluating effectiveness, and recommending changes to maintain a safe work environment in line with legal and organisational requirements.

    City & Guilds Level 3 NVQ Certificate in Occupational Health and Safety

    5 learning outcomes8 guidance points

    Understand physical disability

    This element explores the concept of physical disability, emphasising the need to see the person before the disability to deliver person-centred care. Learners examine common causes and types of physical disabilities, practical strategies to overcome daily challenges, and the critical role of promoting independence and social inclusion in line with current legislation and best practice.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes8 guidance points

    Promote a culture of health and safety in the workplace

    Promoting a culture of health and safety involves developing, implementing, and monitoring plans to embed safety into workplace culture. Learners must understand reasons for promoting safety and how to engage others.

    City & Guilds Level 3 NVQ Certificate in Occupational Health and Safety

    1 learning outcomes6 guidance points

    Assist in the administration of medication

    This subtopic covers the essentials of safely assisting with medication administration in care settings, aligned with current legislation and best practice guidelines. It emphasises the carer's role in preparing, administering, and documenting medication while ensuring individual safety and dignity, including obtaining consent, checking for allergies, and following protocols to prevent errors.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes9 guidance points

    Develop and Sustain Partnership Working Arrangements in a Housing Environment

    This unit focuses on the skills and knowledge required to establish, develop, and maintain effective partnership working arrangements within a housing context. Learners will explore how to implement organisational policies and procedures to collaborate with internal and external stakeholders, such as local authorities, support services, and tenants' groups. The aim is to improve service delivery, address housing challenges collectively, and ensure compliance with regulatory frameworks.

    City & Guilds Level 3 NVQ Certificate in Housing

    4 learning outcomes8 guidance points

    Develop, maintain and use records and reports

    This element focuses on the critical role of accurate and lawful record-keeping in adult care settings, encompassing the legal frameworks such as the Data Protection Act 2018 and GDPR, as well as organisational policies. It equips learners to prepare clear, factual, and timely records and reports that support person-centred care, informed decision-making, and effective multi-agency communication, while upholding confidentiality and the rights of individuals.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes7 guidance points

    Develop Positive Relationships with Customers and Colleagues in Providing a Housing Service

    This subtopic focuses on developing and sustaining positive professional relationships in the housing sector by embedding customer service policies, clear communication, and collaborative working. Learners will explore how to apply organisational procedures consistently when interacting with residents, colleagues, and external partners, ensuring service delivery is respectful, responsive, and legally compliant. Practical application involves handling queries, resolving conflicts, and contributing to team effectiveness within the context of housing management.

    City & Guilds Level 3 NVQ Certificate in Housing

    6 learning outcomes9 guidance points

    Assist the practitioner to carry out health care activities

    This element equips learners with the knowledge and skills necessary to safely and effectively assist healthcare practitioners during clinical activities. It emphasizes adherence to current legislation, national guidelines, and local policies to ensure patient safety, dignity, and rights. Mastery of this topic ensures that support is delivered competently, within the boundaries of the care role, and in partnership with the wider healthcare team.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes8 guidance points

    Review health and safety procedures in the workplace

    This element focuses on the systematic evaluation of existing health and safety procedures within an organisational context. It equips learners with the skills to critically assess current practices, identify areas of non-compliance or inefficiency, and propose actionable improvements. Mastery of this process is essential for maintaining legal conformity and fostering a proactive safety culture.

    City & Guilds Level 3 NVQ Certificate in Occupational Health and Safety

    6 learning outcomes8 guidance points

    Diabetes Awareness

    This subtopic provides an in-depth understanding of diabetes mellitus, encompassing its types, causes, and physiological implications for adults in care settings. It emphasises a person-centred approach to support individuals in managing their condition, considering nutritional needs, psychological impact, and the importance of regular monitoring to prevent complications. The knowledge enables care practitioners to deliver holistic, evidence-based care and promote independence.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes8 guidance points

    Causes and Spread of Infection

    This subtopic addresses the foundational knowledge required for effective infection prevention and control in health and social care settings. It explores the biological agents that cause infection, including bacteria, viruses, fungi, and parasites, and examines how these microorganisms enter, survive, and multiply within the human body. Understanding the chain of infection and the various routes of transmission—such as direct contact, airborne, droplet, and vehicle-borne spread—is essential for care workers to break the chain and protect vulnerable individuals from healthcare-associated infections.

    City & Guilds Level 2 Diploma in Care

    1 learning outcomes9 guidance points

    Equality and diversity in health, social care or children’s and young people’s settings

    This element covers the principles and practical application of equality and diversity within adult care settings. Learners must demonstrate how inclusive practice reduces discrimination and promotes individual rights, ensuring that care is tailored to meet diverse needs. Assessors will expect evidence of embedding equality into daily practice, informed by legislation such as the Equality Act 2010.

    City & Guilds Level 4 Diploma In Adult Care (England)

    1 learning outcomes9 guidance points

    Direct Work with Customers Who Use a Housing Service

    This subtopic focuses on how housing professionals directly interact with customers, ensuring they operate within legal frameworks and organisational policies. It covers understanding relevant legislation like the Housing Act and Equality Act, as well as internal procedures for maintaining professional boundaries to safeguard both staff and service users. Mastery involves applying these boundaries in real-world scenarios to deliver ethical, lawful, and effective housing services.

    City & Guilds Level 3 NVQ Certificate in Housing

    5 learning outcomes8 guidance points

    Supervise the health, safety and welfare of a learner in the workplace

    This element focuses on the supervisor's role in ensuring the health, safety, and welfare of a learner within a work environment. It covers the critical stages of preparing the workplace, conducting effective inductions, and implementing ongoing monitoring and review processes to maintain a safe learning experience. Practical application involves applying risk assessment, communication skills, and mentorship techniques to foster both compliance and learner development.

    City & Guilds Level 3 NVQ Certificate in Occupational Health and Safety

    5 learning outcomes8 guidance points

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    City & Guilds Limited Vocational Health & Social Care