Complete SFEDI Enterprises Ltd. T/A SFEDI Awards Occupational Qualification Marketing & Sales specification revision resources. Tailored syllabus coverage with topic breakdowns, quizzes, and practice questions.
Specification Topics
- Principles of Mobile Social Media for a Business
- Motivation and Compensation for Sales Teams
- Promotion of Products and Services Through Social Media
- Relationship management for account managers
- Managing Responsible Selling
- Bid and tender management for account managers
- Prepare specifications for contracts
- Sales Forecasts and Target Setting
- Designing, Planning and Managing Sales Territories
- Developing strategic relationships with major customers
- Finance for sales managers
- Manage events
- Understanding Customer Accounts
- Sales Negotiations
- Analysing the financial potential and performance of customer accounts
- Analysing the marketing environment
- Salesforce organisation
- Recruitment, selection and induction practice
- Develop and maintain professional networks
- Understanding the Integrated Functions of Sales and Marketing
- Planning and implementing sales and marketing strategy
- Leading a team
- Operational sales planning
- Writing and delivering a sales proposal
- Sales forecasting and budgeting
- Customer relationship management
- Develop working relationships with stakeholders
- Encourage learning and development
- Manage a budget
- Coaching and Mentoring
- Developing a product portfolio
Top Exam Board Tips
- Always relate choices in mobile social media to the business's specific objectives, target audience, and brand identity.
- Use concrete, real-world examples of mobile social media campaigns to illustrate points and demonstrate applied knowledge.
- Show an understanding of mobile constraints by proposing content formats and distribution times that suit mobile consumption habits.
- When discussing location-aware applications, address both the commercial benefits and the legal/ethical implications to demonstrate balanced thinking.
- Use concrete examples from your own sales team to demonstrate real-world application of motivation strategies.
- When reviewing compensation, connect proposed changes to specific KPIs and justify how they will improve motivation and sales results.
- Demonstrate critical thinking by comparing at least two motivation theories and discussing their limitations in a sales context.
- For assignments, always link theoretical benefits to a practical example, e.g., ‘I used Facebook Insights to identify peak engagement times, which increased post reach by 20%.’
- When discussing risks, balance them with credible solutions. For instance, mention a social media policy to manage negative comments and protect brand reputation.
- Demonstrate active listening in your evidence: show how you responded to a customer query or complaint within 24 hours to build trust.
Common Mistakes to Avoid
- Confusing mobile social media with social media in general, neglecting mobile-specific features like app-based interactions and on-the-go usage.
- Overlooking the need for mobile-optimised content, assuming content created for desktop performs equally on mobile devices.
- Neglecting privacy and data protection regulations when discussing location-aware marketing, leading to potential compliance issues.
- Providing a generic list of social media platforms without justifying selection based on a specific business context or audience.
- Ignoring user experience on mobile, such as load times and navigation, when planning content distribution.
- Overemphasising monetary rewards while neglecting non-financial motivators like recognition and career development.
- Applying generic motivation theories without adapting them to the unique context of a sales environment.
- Failing to link compensation plan changes to measurable performance outcomes or team feedback.
Key Terminology & Definitions
- Mobile social media definition and usage
- Business and consumer adoption patterns
- Platform selection criteria
- Mobile content creation and distribution
- Location-aware application utilisation
- Sales motivation theories and models
- Compensation plan design and components
- Performance-based incentives and rewards
- Reviewing team motivation and compensation strategies
- Know the benefits of using social media to conduct market research, Know the benefits and risks of promoting a product or service through social media, Know how social media applications are used, Be able to create a social networking profile for a product or service, Be able to use a social network to communicate with others to promote a product or service
- Relationship Building Techniques
- Strategic Networking
- Consultative Selling Process
- Stakeholder Mapping
- Customer Relationship Metrics