Question 1

What should I focus on for VetSkill End-Point Assessment Marketing & Sales?

Accepted Answer

In scenario-based tasks, structure your response: listen, empathise, solve, confirm, and follow up if required.

Question 2

What should I focus on for VetSkill End-Point Assessment Marketing & Sales? (2)

Accepted Answer

Always reference your organisation’s specific customer service standards and values in your written or oral evidence.

Question 3

What should I focus on for VetSkill End-Point Assessment Marketing & Sales? (3)

Accepted Answer

For practical observations, practise active listening and summarising the customer’s issue before offering a resolution.

Question 4

What should I focus on for VetSkill End-Point Assessment Marketing & Sales? (4)

Accepted Answer

Keep a reflective log of customer interactions, noting challenges and how you overcame them, to support your portfolio.

Question 5

What are common mistakes in VetSkill End-Point Assessment Marketing & Sales?

Accepted Answer

Confusing company policy with legal obligations, leading to incorrect advice or actions.

Question 6

What are common mistakes in VetSkill End-Point Assessment Marketing & Sales? (2)

Accepted Answer

Failing to acknowledge the customer's emotions before presenting a solution, which can escalate dissatisfaction.

Question 7

What are common mistakes in VetSkill End-Point Assessment Marketing & Sales? (3)

Accepted Answer

Not seeking clarification when unsure about a query, resulting in misinformation or service failure.

Marketing & Sales

Qualification Units