Motor Vehicle & Transport City and Guilds of London Institute Vocationally-Related Qualification Revision

    Complete topic breakdowns, revision notes, exam practice questions, and adaptive quizzes for the City and Guilds of London Institute Vocationally-Related Qualification Motor Vehicle & Transport specification.

    Specification Topics

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    Key Terminology & Definitions

    Understand vehicle electrical and electronic principles, Understand how light vehicle auxiliary electrical systems operate, Understand how to diagnose and rectify faults in auxiliary electrical systems
    Understand the aims of customer service for bus or coach services, Understand the principles of communication for bus or coach service customer service, Know how to provide an inclusive bus or coach service, Know how to provide bus or coach services for priority users
    Be able to prepare to spray aircraft surfaces with de-icing fluid, Know how to prepare to spray aircraft surfaces with de-icing fluid, Be able to apply de-icing fluid to aircraft on the ground, Know how to apply de-icing fluid to aircraft on the ground
    be able to plan and produce maintenance and repair schedules for vehicle systems, types and ranges of vehicles, know how to conduct maintenance and repair procedures for vehicle systems, types and ranges of vehicles
    Be able to choose a suitable career pathway, Be able to identify a suitable job, training programme or course, Understand how to prepare a curriculum vitae, Understand how candidates are selected for interview, Be able to apply for a job, training placement or course, Understand the interview process
    Be able to identify risks to health and safety, Know how to identify risks to health and safety, Be able to limit danger and damage to people and property, Know how to limit danger and damage to people and property
    be able to check that health and safety procedures are followed, be able to ensure that risks are controlled safely and effectively
    Know major airports, Know airports handling scheduled flights, Know airports handling charter flights
    Resource identification and selection
    Equipment inspection and testing
    Safe manual handling and storage
    Work area organisation
    Electrical safety awareness
    Team communication
    understand the correct personal and vehicle protective equipment to be used within the automotive environment, understand effective housekeeping practices in the automotive environment, understand key health and safety requirements relevant to the automotive environment, understand about hazards and potential risks relevant to the automotive environment, understand personal responsibilities

    Motor Vehicle & Transport

    City and Guilds of London Institute
    Vocational

    Specification: 100/1664/8

    The CITY-AND-GUILDS-OF-LONDON-INSTITUTE Vocational Motor Vehicle & Transport specification covers 436 topics with 0 learning objectives (100/1664/8). Use the topic browser below to explore subtopics, exam tips, common mistakes, and key terminology for each area of the course.

    This subject will help you develop key knowledge and skills required for exam success.

    436

    Units

    0

    Learning Outcomes

    3162

    Assessment Guidance

    3474

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    Qualification Units

    436 units

    Knowledge of Diagnosis and Rectification of Vehicle Auxiliary Electrical Faults

    This subtopic covers the fundamental principles of electricity and electronics as applied to modern vehicle auxiliary systems, including lighting, wipers, and infotainment. Learners will develop the diagnostic reasoning required to systematically identify, test, and rectify faults using manufacturer-specific data and approved test equipment, ensuring safe and reliable vehicle operation.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles, City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF), City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence +1 more

    36 guidance points4 criteria

    Customer Services for Bus or Coach

    This subtopic explores the fundamental aims of customer service within bus and coach operations, emphasizing effective communication principles to enhance passenger satisfaction. It covers inclusive practices to accommodate all users and specific considerations for priority passengers such as those with disabilities, ensuring compliance with legislation and fostering a safe, welcoming environment.

    City & Guilds Level 2 Award In Knowledge for a Professional Bus or Coach Driver

    6 guidance points

    De-ice aircraft on the ground

    This subtopic covers the critical ground operations for de-icing aircraft, focusing on the safe and effective application of de-icing fluids to ensure all critical surfaces are free from frozen contaminants before departure. Learners develop practical skills in fluid preparation, spraying techniques, and compliance with aviation regulations (e.g., CAA, EASA) to prevent aerodynamic degradation and ensure flight safety. Mastery of holdover time management and fluid selection based on weather conditions is essential for operational integrity.

    City & Guilds Level 2 Certificate in De-icing aircraft (QCF)

    15 guidance points2 criteria

    Vehicle maintenance and repair

    This element covers the creation and implementation of detailed maintenance and repair schedules for a variety of vehicle systems and types. Learners develop the ability to interpret manufacturer data, assess vehicle condition, and plan resource-appropriate interventions to ensure safe and efficient operation. It emphasises the integration of technical knowledge with practical skills to perform advanced maintenance and diagnostic repair procedures on modern vehicles.

    City & Guilds Level 3 Award in Advanced Vehicle Maintenance and Repair (QCF), City & Guilds Level 2 Award in Vehicle Maintenance and Repair (QCF)

    12 guidance points2 criteria

    Career planning and making applications

    This subtopic equips learners with essential employability skills tailored to the automotive sector. It covers self-assessment of interests and skills to match career paths such as light vehicle technician or motorsport mechanic. Learners develop job application materials and interview techniques, ensuring they can effectively pursue apprenticeships or entry-level roles in vehicle maintenance.

    City & Guilds Level 1 Diploma in Vehicle Maintenance, City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 1 Certificate in Vehicle Maintenance

    24 guidance points3 criteria

    Contribute to health and safety in the bus and coach work environment

    Focuses on the driver's duty to proactively identify workplace hazards—such as vehicle defects, passenger behavior, and environmental conditions—and implement control measures to prevent accidents and injuries. Emphasizes practical risk assessment and adherence to company procedures to ensure safety for themselves, passengers, and the public.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    7 guidance points

    Competency in Monitoring Procedures to Control Risks to Health and Safety in the Automotive Sector

    This subtopic focuses on the supervisory role in verifying compliance with health and safety legislation and workplace procedures within automotive workshops. It equips learners with the skills to systematically monitor, evaluate, and enforce safe working practices, ensuring risks such as those from mechanical handling, hazardous substances, and vehicle movements are effectively controlled. Practical application involves conducting inspections, reporting breaches, and implementing corrective actions to maintain a safe environment for all personnel.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Competency (QCF)

    8 guidance points

    Airport locational geography

    This element introduces learners to the geographical distribution and operational roles of airports, focusing on major international hubs, airports serving scheduled carrier services, and those primarily supporting charter operations. Understanding airport locational geography is essential for grasping how airline networks, passenger types, and seasonal demands influence where airports are situated and how they function within the global aviation system.

    City & Guilds Level 1 Certificate in Exploring the Aviation Industry

    8 guidance points

    Assist in preparing resources for railway electrification engineering activities

    This subtopic addresses the learner's competence in assisting with the preparation of tools, equipment, and materials required for railway electrification construction, such as overhead line or conductor rail installation. It emphasises safe handling, inspection for defects, and compliance with industry standards to ensure work proceeds efficiently and without risk. Practical application includes correctly identifying resources from work instructions and setting up a safe, organised work area.

    City & Guilds Level 2 NVQ Certificate in Rail Engineering Electrification Construction (QCF), City & Guilds Level 2 NVQ Certificate in Rail Engineering Electrification Maintenance (QCF)

    14 guidance points2 criteria

    Knowledge of Health, Safety and Good Housekeeping in the Automotive Environment

    This element equips learners with the foundational knowledge to operate safely in an automotive workshop, focusing on personal protective equipment (PPE), vehicle protective equipment, and effective housekeeping. It covers key health and safety legislation, hazard identification, risk assessment, and the personal responsibilities required to maintain a safe working environment, ensuring compliance with industry standards and regulations.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 1 Certificate in Tyre Fitting Principles (QCF), City & Guilds Level 1 Certificate in Vehicle Valeting Principles (QCF) +14 more

    143 guidance points17 criteria

    Skills in how to Assess Motor Vehicle Condition in Vehicle Valeting

    This subtopic focuses on the essential skills required to safely conduct pre- and post-inspection processes for vehicle valeting. Learners must demonstrate the ability to evaluate the vehicle's exterior, interior, and engine bay condition using industry-standard techniques, accurately document findings, and provide appropriate valet recommendations. Mastery of these skills ensures customer satisfaction and upholds professional standards in vehicle presentation and care.

    City & Guilds Level 2 Diploma in Vehicle Valeting Principles (QCF)

    6 guidance points

    Process telephone bookings in the road passenger transport industries

    Processing telephone bookings is a critical customer-facing function in the road passenger transport industry, requiring the operator to accurately identify the prospective passenger's transport requirements through effective questioning and active listening. This subtopic also covers the essential skill of communicating any changes to transport arrangements promptly and clearly, ensuring passenger satisfaction and operational efficiency. Mastery of these competencies underpins reliable service delivery and regulatory compliance.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire), City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    13 guidance points2 criteria

    Carry Out Replacement of Components from Telecoms Assets

    This element focuses on the practical skills and underpinning knowledge required to safely and effectively replace faulty or life-expired components within telecoms assets on a rail network. It covers the full process from fault diagnosis and component identification to physical replacement, post-replacement testing, and completion of relevant documentation to ensure asset integrity and operational safety.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Telecoms Maintainer and Fault Finder (QCF), City & Guilds Level 3 NVQ Diploma in Rail Engineering Telecoms Maintainer and Fault Finder (QCF)

    14 guidance points2 criteria

    Deal with incidents and contingencies within the railway environment

    This subtopic focuses on the essential protocols and responsibilities when responding to unexpected incidents or emergencies within the rail testing environment. It covers immediate actions, communication with control, personal and public safety, and the correct procedures to preserve evidence and maintain operational integrity. Practical application ensures that NDT operatives can confidently manage real-world emergencies such as equipment failure, track obstructions, or personal injury while minimizing disruption and risk.

    City & Guilds Level 2 NVQ Certificate in Non-Destructive Rail Testing (QCF), City & Guilds Level 2 NVQ Certificate In Track Patrolling (QCF), City & Guilds Level 2 NVQ Award In Rail Engineering Track Maintenance (QCF) +3 more

    52 guidance points6 criteria

    Undertake the removal and replacement of railway traction and rolling stock components

    This subtopic covers the practical skills and underpinning knowledge required to safely remove and replace components on railway traction and rolling stock vehicles. It includes interpreting maintenance documentation, selecting and using correct tools and equipment, and applying safe working practices to ensure components are correctly fitted and functional. Mastery of these tasks is essential for maintaining the reliability and safety of rail vehicles in operational service.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Traction and Rolling Stock (QCF)

    6 guidance points

    Competency in Health, Safety and Good Housekeeping in the Automotive Environment

    This subtopic focuses on establishing essential health, safety, and housekeeping competencies for auto electrical and mobile electrical environments. Learners must demonstrate the practical application of safe working practices, including the correct use of personal protective equipment (PPE), vehicle protection, hazard identification, and maintaining a tidy workspace to prevent accidents and ensure compliance with regulations such as the Health and Safety at Work Act.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF), City & Guilds Level 1 Diploma in Tyre Fitting Competence (QCF), City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF) +4 more

    61 guidance points7 criteria

    Competency in Complying With The Legal Requirements And Regulations Of Vehicle Sales

    This subtopic focuses on the ability to identify, interpret, and apply the complex framework of legal requirements governing vehicle sales in the UK, including consumer protection laws, roadworthiness standards, and data security regulations. Learners will develop practical competency in ensuring every transaction adheres to statutory obligations, from initial customer interactions to final documentation and after-sales compliance.

    City & Guilds Level 2 Diploma In Vehicle Sales Competence , City & Guilds Level 3 Diploma In Vehicle Sales Competence

    16 guidance points2 criteria

    Reinstate the Work Area after Signal Engineering Activities

    This element focuses on the critical procedures for safely and efficiently returning a signalling work site to operational status after engineering activities. Learners must understand how to remove all equipment, waste, and temporary installations, verify the integrity of the installation, and complete all necessary documentation and communications. This ensures that the railway infrastructure is safe for immediate use and compliant with industry regulations.

    City & Guilds Level 2 NVQ Certificate in Rail Engineering Signalling Installer (QCF), City & Guilds Level 3 NVQ Certificate in Rail Engineering Signalling Maintainer and Fault Finder (QCF)

    12 guidance points2 criteria

    Undertake post operational checks for fork lift trucks

    This subtopic focuses on the systematic procedures for conducting post-operational checks on forklift trucks, including visual inspections, functional tests, and documentation. It ensures operators can identify and report defects, maintain equipment integrity, and comply with health and safety legislation, thereby preventing accidents and prolonging machine lifespan. Mastery of these checks is essential for safe shutdown, securing the truck, and preparing it for the next shift in accordance with manufacturer guidelines and workplace policies.

    City & Guilds Level 2 Award In Land-Based Forklift Truck Operations (Rough Terrain, Masted and Telescopic Types), City & Guilds Level 2 Award In Land-Based Forklift Truck Operations (Reach Truck, Side Loader and Order Picker Types) (QCF), City & Guilds Level 2 Award In Land-Based Forklift Truck Operations (Counterbalance Type)

    21 guidance points3 criteria

    Automotive Safety and Legal Requirements

    This subtopic covers the essential legal framework within automotive workshops, focusing on data protection (GDPR/Data Protection Act), health and safety legislation (Health and Safety at Work Act, COSHH, RIDDOR), employment law (e.g., Employment Rights Act), and consumer protection laws regarding the sale of goods and services. Learners must understand how to apply these laws to ensure compliance, protect themselves and their employers, and deliver services that meet legal standards, thereby minimizing risks of legal action and reputational damage.

    City & Guilds Level 4 Certificate In Advanced Vehicle Diagnostics and Management Competence (QCF)

    7 guidance points

    Skills in Monitoring Procedures to Control Risks to Health and Safety

    This subtopic focuses on the supervisory responsibilities for monitoring and controlling health and safety risks in a vehicle fitting environment. It equips learners with the skills to verify that safety procedures are strictly followed and to intervene effectively when risks are not adequately controlled. Mastery of these skills ensures legal compliance, reduces workplace accidents, and fosters a proactive safety culture.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Principles (QCF)

    6 guidance points

    Remove and replace chassis units & components

    This subtopic focuses on developing the practical skills and theoretical knowledge required to safely remove and replace chassis units and components on a variety of vehicles. Learners will understand the function of these components, the legislative requirements governing their removal and replacement, and the correct testing procedures to verify system integrity post-repair. Emphasis is placed on safe working practices, correct use of tools and equipment, and adherence to manufacturer specifications and environmental regulations.

    City & Guilds Level 2 Diploma in Automotive Maintenance and Repair (QCF), City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF)

    14 guidance points2 criteria

    Knowledge of Negotiating Fleet And Business Buyer Needs

    This subtopic examines the strategic role of fleet and business-to-business vehicle sales, emphasizing the commercial value of understanding corporate purchasing cycles, total cost of ownership models, and stakeholder-specific requirements. Learners explore how to tailor the sales process to diverse business buyers—from sole traders to large fleet operators—by aligning vehicle specifications with operational needs, financial constraints, and brand image considerations, while building long-term partnerships through consultative negotiation.

    City & Guilds Level 3 Diploma In Vehicle Sales Principles, City & Guilds Level 2 Diploma In Vehicle Sales Principles , City & Guilds Level 2 Diploma In Vehicle Sales Competence +1 more

    32 guidance points4 criteria

    Plan Permanent Way activities

    This subtopic focuses on the systematic preparation required before carrying out Permanent Way maintenance or renewal work, ensuring all activities are planned in accordance with rail industry standards, safety regulations, and operational constraints. It covers the interpretation of track inspection data, resource allocation, possession planning, and the creation of method statements that minimise disruption and maintain safety. Effective planning is critical to track reliability, cost control, and compliance with Network Rail and RSSB guidelines.

    City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Certificate In Rail Engineering Track Maintenance (QCF)

    25 guidance points3 criteria

    Knowledge of Removing and Replacing Light Vehicle Chassis Units and Components

    This topic covers the fundamental principles of light vehicle chassis systems including steering, suspension, braking, and wheel/tyre assemblies, emphasizing safe removal, replacement, and testing procedures. Learners gain practical skills to diagnose faults, use specialist tools, and ensure compliance with manufacturer specifications and safety standards, preparing them for real-world workshop tasks.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence , City & Guilds Level 1 Diploma in Vehicle Maintenance

    16 guidance points2 criteria

    Provide medical care and advice and administer first aid on board aircraft

    This subtopic equips cabin crew learners with the essential skills and knowledge to effectively manage in-flight medical incidents, from minor ailments to life-threatening emergencies. It covers the use of on-board first aid equipment, adherence to airline protocols, and the provision of compassionate care within the constraints of an aircraft cabin. Mastery ensures crew can confidently assess, assist, and liaise with ground-based medical support when necessary.

    City & Guilds Level 2 Certificate for Cabin Crew (QCF), City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    15 guidance points2 criteria

    Restore rail switches and crossings to operational condition

    This subtopic covers the essential practical skills and underpinning knowledge required to restore rail switches and crossings to operational condition. The focus is on performing inspections, diagnosing faults, conducting adjustments and minor replacements, and verifying functionality to comply with rail industry safety standards. This is a critical maintenance task that directly ensures safe train passage and minimises the risk of derailments or infrastructure failure.

    City & Guilds Level 2 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Certificate In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF) +1 more

    30 guidance points4 criteria

    Carry Out a Physical Search in the Aviation Security Environment

    This subtopic focuses on the practical skills and underpinning knowledge required to conduct thorough and compliant physical searches of persons, baggage, and vehicles within an aviation security context. It covers search techniques, identification of prohibited items, and adherence to regulatory frameworks to ensure the safety and security of passengers, staff, and assets.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    8 guidance points

    Prepare to undertake duties in the rail industry

    This element equips learners to systematically ready themselves for duty as a Protection Master, encompassing personal preparation such as ensuring fitness for work and correct use of personal protective equipment (PPE), as well as operational preparation including checking tools, equipment, and documentation. It underpins safe and compliant working practices by verifying that all prerequisites are met before entering the rail infrastructure.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Protection Master (QCF), City & Guilds Level 2 NVQ Certificate In Track Patrolling (QCF), City & Guilds Level 2 NVQ Certificate in Non-Destructive Rail Testing (QCF) +10 more

    94 guidance points13 criteria

    Prepare for maintenance/installation of railway electrification equipment and components

    This subtopic focuses on the essential preparatory stages for both maintenance and installation of railway electrification systems, including overhead line equipment (OLE) and conductor rail. It covers the interpretation of technical documentation, risk assessment, selection of appropriate tools and materials, and liaison with relevant personnel to ensure safe and efficient work execution in compliance with industry standards.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Electrification Construction (QCF), City & Guilds Level 3 NVQ Certificate in Rail Engineering Electrification Maintenance (QCF)

    13 guidance points2 criteria

    Vehicle Maintenance and Repair

    This unit introduces learners to the fundamental aspects of vehicle maintenance and repair, focusing on the safe and effective use of tools, equipment, and materials. It develops the ability to interpret technical data, such as measurements and service schedules, while ensuring rigorous adherence to health and safety protocols. Learners also gain essential skills in completing accurate documentation, a critical component of professional workshop practice.

    City & Guilds Level 1 Award in Introduction to Vehicle Maintenance and Repair (QCF)

    8 guidance points

    Knowledge in Inspection, Repair and Replacement of Standard Light Vehicle Tyres

    This subtopic equips learners with essential knowledge for safely inspecting, repairing, and replacing standard light vehicle tyres in line with legal and workplace requirements. It covers recognition of adverse wear patterns, understanding repair limits and materials, and proper use of tools to ensure roadworthiness and customer safety. Mastery of these skills ensures compliance with UK legislation such as the Road Vehicles (Construction and Use) Regulations and promotes best practice in tyre service operations.

    City & Guilds Level 1 Certificate in Tyre Fitting Principles (QCF), City & Guilds Level 1 Diploma in Tyre Fitting Competence (QCF), City & Guilds Level 1 Certificate in Vehicle Maintenance +1 more

    26 guidance points4 criteria

    Knowledge of Motor Vehicle Exterior Valeting

    This element provides the essential knowledge for exterior vehicle valeting at a foundational level, covering safe working practices, appropriate equipment selection, material usage, and systematic cleaning procedures. Learners will understand how to perform tasks such as washing, drying, and protecting vehicle exteriors while minimising damage risks and ensuring customer satisfaction.

    City & Guilds Level 1 Certificate in Vehicle Valeting Principles (QCF), City & Guilds Level 2 Diploma in Vehicle Valeting Principles (QCF)

    18 guidance points2 criteria

    Welcome Host - Understanding and dealing with customers

    This subtopic equips learners with the foundational skills to understand and effectively deal with customers in the transport, travel, and tourism industry. It emphasises the direct link between exceptional customer service and business success, highlighting the importance of making positive first impressions, communicating clearly, and proactively meeting diverse customer needs. Learners will explore how to handle a range of situations, from providing information to resolving complaints, ensuring service excellence that encourages repeat custom and enhances organisational reputation.

    City & Guilds Level 2 Award in Welcome Host (Customer Service) (QCF)

    4 guidance points

    Deal with emergencies and incidents during a journey transporting passengers in the community transport and chauffeur industries

    This subtopic equips drivers in the community transport and chauffeur industries with the skills to effectively handle emergencies and incidents while transporting passengers. It covers assessing situations, implementing immediate action, liaising with emergency services, and managing roadside checks by authorities, all while prioritising passenger safety, legal compliance, and organisational procedures.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    10 guidance points

    Aviation Meteorology for Ground Staff

    This element equips ground staff with the skills to analyse meteorological phenomena critical to UK airport operations. It covers the identification of air masses such as Polar Maritime and Tropical Continental, and their associated weather patterns like fog, heavy rain, and strong winds. Practical interpretation of METARs, TAFs, and synoptic charts enables staff to proactively manage risks like low visibility, icing, and crosswinds, ensuring safety and efficiency.

    City & Guilds Level 3 Diploma In Aviation Operations (QCF)

    8 guidance points

    Automotive Internal Combustion and Electric Hybrid Technology Components and Operation

    This subtopic covers the fundamental principles and key components of hybrid electric vehicle systems, combining internal combustion engines with electric motors, batteries, and power electronics. Learners will understand how these elements interact to achieve fuel efficiency and reduced emissions, and will apply this knowledge to safely maintain and repair hybrid vehicles, following manufacturer guidelines and industry safety standards. Practical application involves diagnosing system faults, performing routine maintenance, and ensuring compliance with high-voltage safety protocols.

    City & Guilds Level 2 Award in Hybrid Electric Vehicle Operation and Maintenance , City & Guilds Level 3 Award in Hybrid Electric Vehicle Repair and Replacement

    16 guidance points2 criteria

    Respond to non-routine signalling situations in the rail industry

    This subtopic focuses on the competencies required to safely and effectively manage unexpected events within rail signalling operations, including emergency situations and system failures. Learners must demonstrate the ability to apply operational protocols, communicate promptly with relevant parties, and utilise fault-finding techniques to restore normal working conditions. Mastery of these skills is critical for maintaining network safety, minimising service disruption, and upholding the reliability of rail transport systems.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Signal Operations)

    6 guidance points

    Competency in Overhauling Light Vehicle Transmission Units

    This element assesses a learner's ability to competently overhaul light vehicle transmission units, including manual and automated manual gearboxes, ensuring adherence to manufacturer specifications and health and safety requirements. It requires the integration of technical knowledge with practical skills to dismantle, inspect, replace worn components, reassemble, and test the unit, followed by accurate documentation and justified recommendations for further attention.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence , City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence

    18 guidance points2 criteria

    Vehicle Engine Lubrication Systems

    This element covers the fundamental principles and practical skills related to vehicle engine lubrication systems. Learners will explore how oil circulates to reduce friction and wear, maintain cooling, and seal components, while also understanding the legislative and safety requirements governing maintenance tasks. Practical competence involves safely draining and refilling oil, replacing filters, and identifying system components, ensuring adherence to manufacturer specifications and environmental disposal regulations.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    17 guidance points2 criteria

    Monitor and maintain in-flight services

    This element covers the essential skills and knowledge required by senior cabin crew to oversee the delivery of high-quality in-flight services, including the proactive monitoring of service resources such as catering, duty-free, and cabin supplies, and the ability to adapt service delivery to meet changing passenger needs and operational contingencies. Learners develop the capability to maintain service standards, resolve resource shortfalls, and ensure a consistent passenger experience throughout the flight.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    8 guidance points

    Skills in Meeting And Greeting Vehicle Sales Customers

    This element focuses on the critical first moments of customer interaction in vehicle sales, covering professional greeting protocols and systematic needs analysis to qualify the selling opportunity. It equips learners with the skills to engage customers effectively, using structured questioning and active listening to uncover requirements, budget, and buying motivations. Mastery ensures salespeople can tailor vehicle presentations to genuine customer needs, building trust and increasing conversion rates in a competitive retail environment.

    City & Guilds Level 3 Diploma In Vehicle Sales Principles, City & Guilds Level 2 Diploma In Vehicle Sales Principles

    10 guidance points2 criteria

    Knowledge of Receiving and Storing Stock

    This subtopic addresses the critical knowledge needed to manage the receipt and storage of tyres and associated parts in a professional fitting environment. Learners explore parts management systems and procedures, including inventory tracking, documentation, and stock rotation, while also mastering correct handling and storage techniques to prevent damage, ensure compliance with health and safety standards, and maintain efficient workshop operations.

    City & Guilds Level 1 Diploma in Tyre Fitting Competence (QCF), City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance +1 more

    28 guidance points4 criteria

    Competency in Promoting Finance And Insurance For Vehicle Sales

    This element focuses on the ability to effectively promote and sell finance and insurance products within a vehicle sales context. It covers understanding the features and benefits of various finance and insurance options, adhering to regulatory requirements, and tailoring recommendations to customer needs to enhance satisfaction and dealership profitability.

    City & Guilds Level 3 Diploma In Vehicle Sales Competence, City & Guilds Level 2 Diploma In Vehicle Sales Competence

    14 guidance points2 criteria

    Knowledge of how to Identify and Agree Motor Vehicle Customer Service Needs

    This subtopic covers the essential knowledge required by vehicle fitting supervisors to effectively identify and agree customer service needs. It encompasses understanding legal and organisational frameworks, professional communication techniques, and in-depth product knowledge to ensure customer satisfaction and compliance. Mastery of these areas enables supervisors to handle customer interactions professionally, manage expectations, and deliver high-quality vehicle fitting services.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Competency (QCF), City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF) +4 more

    52 guidance points7 criteria

    Allocate and monitor resources for specific Permanent Way engineering activities

    This subtopic focuses on the planning, allocation, and continuous monitoring of resources (labour, materials, plant, and time) required to carry out Permanent Way engineering activities. It ensures that track maintenance and renewal tasks are executed efficiently, safely, and in compliance with railway standards and contractual obligations. Learners must demonstrate the ability to anticipate resource needs, adjust plans dynamically, and maintain rigorous documentation throughout the activity lifecycle.

    City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Certificate In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF)

    23 guidance points3 criteria

    Carry Out Routine Checks within the Aviation Security Environment

    This element focuses on the performance and underpinning knowledge required to carry out routine security checks within an aviation environment, such as verifying personnel identification, inspecting vehicles, monitoring access points, and patrolling designated areas. Learners must demonstrate the ability to follow standard operating procedures, use security equipment correctly, and report anomalies in line with regulatory requirements, ensuring the integrity of the secure zone.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    5 guidance points

    Skills in Health, Safety and Good Housekeeping in the Automotive Environment

    This subtopic focuses on developing essential health, safety, and housekeeping competencies specific to tyre fitting operations, including the correct selection and use of personal protective equipment and vehicle protection, systematic workplace cleanliness to prevent hazards, proactive danger recognition, and responsible conduct. These skills are vital for minimising risks when handling heavy components, using compressed air, and working in fast-paced automotive environments.

    City & Guilds Level 1 Certificate in Tyre Fitting Principles (QCF), City & Guilds Level 2 Diploma in Vehicle Valeting Principles (QCF), City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF) +5 more

    68 guidance points8 criteria

    Employment Rights and Responsibilities in the Passenger Transport Sector

    This element covers the essential employment rights and responsibilities applicable to both employees and employers in the passenger transport sector, including statutory entitlements, contractual obligations, and sector-specific regulations. It explores how these rights and duties influence workplace practices, organisational policies, and the delivery of safe, compliant taxi and private hire services.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire), City & Guilds Level 3 NVQ Diploma in Rail Engineering Telecoms Maintainer and Fault Finder (QCF), City & Guilds Level 2 NVQ Certificate In Rail Engineering Traction and Rolling Stock (QCF) +7 more

    81 guidance points10 criteria

    Knowledge of Fitting Auxiliary Locks and Security Devices _Electrical & Mechanical_

    This element covers the theory and practice of fitting auxiliary locks and security devices to vehicles, encompassing both electrical and mechanical systems. Learners must understand operational principles, from basic mechanical deadlocks to complex electronic immobilisers and alarm systems, and apply correct installation procedures. Practical application involves enhancing vehicle security while ensuring compliance with manufacturers' instructions and safety standards.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF), City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF) +1 more

    26 guidance points4 criteria

    Contribute to the preservation of security on board aircraft

    This subtopic equips learners with the knowledge and skills to uphold aviation security standards as cabin crew, covering threat recognition, defensive measures, and coordinated response to breaches. Practical application includes conducting pre-flight security sweeps, monitoring passenger behaviour, and executing emergency protocols to safeguard the aircraft and its occupants.

    City & Guilds Level 2 Certificate for Cabin Crew (QCF)

    4 guidance points

    Undertake replacement of Permanent Way assets and components

    This subtopic focuses on the practical skills and knowledge required to safely and competently replace permanent way assets such as rails, sleepers, fastenings, and ballast. It covers the entire process from planning and preparation to execution, inspection, and handback, ensuring compliance with engineering standards and safety regulations.

    City & Guilds Level 2 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Certificate In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF) +2 more

    38 guidance points5 criteria

    Knowledge of Restoring Motor Vehicle Exterior Condition

    This element covers the essential knowledge for safely restoring a vehicle's exterior condition, including understanding workplace hazards, selecting correct cleaning agents and tools, and following systematic restoration processes. Learners must demonstrate awareness of product compatibility with surfaces and the importance of technique to achieve professional standards without causing damage.

    City & Guilds Level 2 Diploma in Vehicle Valeting Principles (QCF)

    6 guidance points

    Personal skills

    The subtopic Personal Skills within the City & Guilds Level 1 Diploma in Vehicle Maintenance emphasises the fundamental non-technical competencies required for a professional automotive technician. It covers personal presentation and hygiene to maintain a safe and respected workshop environment, balanced nutrition to support physical stamina and concentration, and knowledge of emergency procedures to ensure swift response to accidents or health incidents. These skills underpin workplace readiness, customer interaction, and compliance with health and safety regulations.

    City & Guilds Level 1 Diploma in Vehicle Maintenance, City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 1 Certificate in Vehicle Maintenance

    24 guidance points3 criteria

    Contribute to the security of the work environment in the rail industry

    This element covers the essential knowledge and skills required to maintain a secure work environment within rail engineering contexts. It involves understanding security protocols, identifying potential threats, and taking appropriate actions to prevent unauthorized access, theft, or damage to rail assets. Learners must demonstrate vigilance and adherence to industry regulations to ensure the safety and integrity of the railway infrastructure and rolling stock.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Traction and Rolling Stock (QCF), City & Guilds Level 2 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF) +5 more

    57 guidance points8 criteria

    Skills in Diagnosing and Rectifying Vehicle Auxiliary Electrical Faults

    This subtopic focuses on developing the practical skills needed to systematically diagnose and rectify faults in vehicle auxiliary electrical systems, such as lighting, wiper, window, and central locking circuits. Learners will apply safe working practices, interpret technical data, and utilise specialist diagnostic equipment to restore correct functionality, ensuring repairs meet manufacturer and industry standards.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles, City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF)

    30 guidance points2 criteria

    Skills in Handover Of The Vehicle To The Customer

    This subtopic focuses on the critical final stage of the vehicle sales process: the handover to the customer. It covers effective communication to confirm the customer's understanding of the vehicle's features, legal documentation, and any after-sales services. Mastery of these skills ensures customer satisfaction, reduces post-sale queries, and enhances the dealership's reputation through a seamless transition of ownership.

    City & Guilds Level 2 Diploma In Vehicle Sales Principles

    10 guidance points

    Knowledge of Inspecting Light Vehicles Using Prescribed Methods

    This element covers the fundamental knowledge required to systematically inspect light vehicles using manufacturer-approved procedures and industry standards. Learners must understand the importance of adhering to prescribed methods to ensure accurate assessment of vehicle condition, roadworthiness, and safety compliance. Application involves interpreting inspection schedules, using correct tools and equipment, and methodically recording findings to support maintenance and repair decisions.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence , City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles, City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence

    24 guidance points3 criteria

    Remove and replace electrical auxiliary units & components

    This subtopic covers the knowledge and practical skills required to safely and effectively remove and replace electrical auxiliary units and components in vehicles, such as starter motors, alternators, wiper motors, and lighting systems. Learners must understand the operating principles of these components, adhere to legislative and organisational safety requirements, and follow correct testing, removal, and replacement procedures to ensure reliable vehicle performance.

    City & Guilds Level 2 Diploma in Automotive Maintenance and Repair (QCF), City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF)

    23 guidance points2 criteria

    The Principles of Flight

    This subtopic explores the fundamental aerodynamic forces—lift, weight, thrust, and drag—that govern controlled flight, and examines how pilots manipulate these forces using flight controls to achieve stable, predictable aircraft behaviour. It also addresses the principles of static and dynamic stability around the three axes, including the role of design features such as dihedral, sweepback, and tail surfaces. Mastery of these concepts is essential for aviation operations personnel to understand aircraft performance, limitations, and safe handling characteristics.

    City & Guilds Level 3 Diploma In Aviation Operations (QCF)

    8 guidance points

    Competency in Inspecting Vehicles Using Prescribed Methods

    This subtopic focuses on developing competence in conducting systematic light vehicle inspections according to industry-prescribed methods, ensuring safety, correct use of tools, and accurate interpretation of technical data. It enables learners to identify defects, record findings professionally, and make informed recommendations, underpinning essential diagnostic and maintenance skills in the auto electrical and mobile electrical sector.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF), City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    17 guidance points2 criteria

    Conduct pre and post work inspections

    This subtopic develops learners’ ability to perform essential vehicle inspections before and after maintenance tasks, ensuring roadworthiness and legal compliance. It integrates understanding of vehicle systems with practical inspection routines, emphasising the importance of accurate reporting and adherence to organisational procedures.

    City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 2 Diploma in Automotive Maintenance and Repair (QCF)

    16 guidance points2 criteria

    Develop and maintain work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries

    This element addresses the critical need for drivers in community transport, taxi, and private hire sectors to continuously develop their professional skills and knowledge. It emphasises proactive self-assessment, engagement with industry updates, and systematic recording of continuing professional development (CPD) to ensure safe, lawful, and customer-focused service delivery.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF), City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)

    17 guidance points2 criteria

    Competency in Negotiating Fleet And Business Buyer Needs

    This element focuses on developing the skills required to effectively negotiate with fleet and business buyers, recognizing their distinct priorities such as total cost of ownership, whole-life vehicle costs, service level agreements, and volume pricing. Learners will apply consultative selling techniques to align vehicle specifications and financing options with commercial operational needs, ensuring long-term client retention and profitability.

    City & Guilds Level 2 Diploma In Vehicle Sales Competence , City & Guilds Level 3 Diploma In Vehicle Sales Competence

    16 guidance points2 criteria

    Competency in Conducting Diagnostic Consultations with Customers in Motor Vehicle Environments

    This element develops the ability to conduct structured diagnostic consultations, ensuring accurate symptom capture and professional customer interaction. It emphasises active listening, logical questioning, and clear communication, which are critical for effective vehicle fault diagnosis and customer satisfaction. Practitioners will learn to document findings comprehensively and offer informed advice, thereby reducing misdiagnosis and enhancing service quality.

    City & Guilds Level 4 Certificate In Advanced Vehicle Diagnostics and Management Competence (QCF)

    6 guidance points

    Operate the passenger systems and bus or coach service

    Operating passenger systems and service entails preparing the vehicle and its equipment, managing comfort features like heating and lighting, executing safe and punctual journeys, and delivering clear, courteous communication to ensure passenger satisfaction, safety, and accessibility. Mastery involves integrating vehicle checks, customer service, and regulatory compliance.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    8 guidance points

    Knowledge in Monitoring Procedures to Control Risk to Health and Safety

    This subtopic covers the supervisory responsibilities in vehicle fitting environments for monitoring health and safety risks, ensuring compliance with legislation like the Health and Safety at Work Act, and implementing control measures. It equips learners to conduct risk assessments, implement safe systems of work, and monitor workplace practices to prevent accidents and ill-health. Practical application involves regular workplace inspections, reviewing records, and taking corrective actions to maintain a safe working environment.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Principles (QCF), City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Competency (QCF)

    18 guidance points2 criteria

    Knowledge of Materials, Fabrication, Tools and Measuring Devices used in the Automotive Environment

    This subtopic equips learners with the essential knowledge of selecting, using, and maintaining hand tools and measuring devices, operating workshop equipment, and choosing appropriate materials for fabricating, modifying, and repairing vehicles. It underpins safe and effective practical work in the automotive electrical environment, ensuring components are fitted to manufacturer standards and engineering principles are applied correctly.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF), City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF) +4 more

    57 guidance points7 criteria

    Knowledge of Processing Payment Transactions Within A Vehicle Parts Environment

    This subtopic covers the essential knowledge required to process payment transactions accurately and professionally within a vehicle parts environment. Learners must grasp legal constraints, organisational procedures, customer service techniques, pricing calculations, and the practical steps for completing transactions, ensuring compliance and customer satisfaction in a motor vehicle retail or workshop setting.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Competency (QCF), City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Principles (QCF)

    15 guidance points2 criteria

    Maintain Effective Working Relationships with Colleagues in the Aviation Security Environment

    This subtopic focuses on the interpersonal skills and professional behaviours required to foster collaborative working relationships within aviation security teams. Effective teamwork, clear communication, and mutual respect are essential to maintaining operational integrity and ensuring swift, coordinated responses to security threats. Learners will explore how positive working dynamics directly contribute to the prevention of security breaches and the overall safety of airport environments.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    8 guidance points

    Knowledge of Constructing And Understanding Sales Packages

    This subtopic covers the essential components of a vehicle sales package, including financing options, insurance products, manufacturer warranties, and aftersales services. Learners will explore how to tailor these elements to customer needs while adhering to FCA regulations and dealership policies, ensuring a compliant, ethical, and commercially attractive offer.

    City & Guilds Level 2 Diploma In Vehicle Sales Principles , City & Guilds Level 3 Diploma In Vehicle Sales Principles, City & Guilds Level 2 Diploma In Vehicle Sales Competence +1 more

    31 guidance points4 criteria

    Knowledge of Promoting Finance And Insurance For Vehicle Sales

    This subtopic equips learners with the ability to effectively promote finance and insurance products during vehicle sales, ensuring compliance with legal and ethical standards. It covers the practical application of selling techniques that align with customers' financial circumstances, while adhering to regulations set by the Financial Conduct Authority (FCA), the Consumer Credit Act, and relevant codes of practice. Mastery of this element is essential for delivering transparent, customer-focused advice and avoiding mis-selling in the automotive retail environment.

    City & Guilds Level 2 Diploma In Vehicle Sales Competence , City & Guilds Level 3 Diploma In Vehicle Sales Competence, City & Guilds Level 2 Diploma In Vehicle Sales Principles +1 more

    33 guidance points4 criteria

    Skills in Overhauling Light Vehicle Steering and Suspension Units

    This subtopic equips learners with the hands-on competencies to safely disassemble, inspect, repair, and reassemble light vehicle steering and suspension systems. It focuses on applying manufacturer data, selecting and using correct tools, and following systematic procedures to restore functionality and ensure roadworthiness. Mastery of these skills is critical for maintaining vehicle safety and customer satisfaction in a workshop environment.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles

    8 guidance points

    Ensure that the rail track is fit for operational purposes following engineering activity

    This subtopic focuses on the critical final checks and verification activities required to confirm that railway track meets operational safety and performance standards after maintenance or engineering work. Learners must demonstrate the ability to systematically inspect, test, and document track condition, ensuring all components, clearances, and geometry comply with organisational and industry regulations before handing back to operational use.

    City & Guilds Level 2 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF) +3 more

    43 guidance points6 criteria

    Negotiate and agree tour itineraries with clients

    This element focuses on the critical skills required to collaboratively plan bespoke tour itineraries with clients, ensuring their requirements are fully understood and translated into practical, safe, and legally compliant travel plans. Learners must demonstrate the ability to discuss and refine tour briefs, balancing client aspirations with operational feasibility, and to agree detailed routes and timings that optimize the passenger experience while adhering to driving hours regulations and vehicle capabilities.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    6 guidance points

    Adjust Telecoms Components and Equipment to Meet Operational Requirements

    This subtopic focuses on the precise adjustment and calibration of rail telecommunications components and equipment to ensure they meet stringent operational standards for safety, reliability, and performance. Learners will develop the skills to interpret technical specifications, use specialist tools, and perform adjustments on systems such as radio networks, trackside telephones, and transmission links, directly contributing to the smooth and safe running of railway operations.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Telecoms Maintainer and Fault Finder (QCF), City & Guilds Level 3 NVQ Certificate in Rail Engineering Telecoms Maintainer and Fault Finder (QCF)

    13 guidance points2 criteria

    Effective skills, qualities and attitudes for learning and work

    This subtopic focuses on developing the professional behaviours essential for vehicle maintenance environments, such as punctuality, reliability, and a positive work ethic. Learners explore the critical role of effective communication—verbal, non-verbal, and written—in ensuring workshop safety, accurate repair documentation, and customer interactions. It also emphasises the ability to work collaboratively in a team, applying these skills to real-world tasks like vehicle inspections and service routines.

    City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    18 guidance points3 criteria

    Knowledge of Motorcycle Preparation and Inspection

    This element covers the essential knowledge required for pre-use checks and routine inspections of motorcycles, ensuring they are safe, legal, and roadworthy. Learners will understand the systematic procedures for checking key components such as tyres, brakes, lights, fluids, and controls, as well as the importance of completing documentation to record findings and actions.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    13 guidance points2 criteria

    Develop your own and others' customer service skills

    This element focuses on equipping senior cabin crew with the ability to critically evaluate and enhance their own customer service performance while systematically supporting colleagues through structured coaching. It addresses the practical skills of planning and delivering coaching interventions that align with airline service standards, recognising that continuous personal development and the development of others are essential for maintaining high-quality in-flight customer experiences and team cohesion.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    8 guidance points

    Knowledge of Meeting And Greeting Vehicle Sales Customers

    This element explores the critical stages of the customer communication process within vehicle sales, emphasizing the pivotal role of first impressions and professional greeting techniques. Learners examine how effective initial contact establishes rapport, builds trust, and sets the foundation for a successful sales interaction, directly impacting customer satisfaction and dealership profitability. Practical application involves mastering verbal and non-verbal communication, active listening, and adapting approaches to diverse customer needs.

    City & Guilds Level 3 Diploma In Vehicle Sales Principles, City & Guilds Level 2 Diploma In Vehicle Sales Competence , City & Guilds Level 3 Diploma In Vehicle Sales Competence +1 more

    26 guidance points4 criteria

    Competency in Enhancing Vehicle Electrical Systems

    This subtopic assesses the candidate's ability to safely and competently carry out enhancements to vehicle electrical systems, such as installing additional lighting, audio systems, or auxiliary equipment. It requires the application of technical knowledge, proficient use of tools and diagnostic equipment, and adherence to vehicle manufacturer specifications and health and safety legislation. Successful demonstration ensures the vehicle's electrical integrity and compliance with industry standards.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    9 guidance points

    Skills in Conducting Vehicle Enhancement and Installation Consultations with Customers in the Motor Vehicle Environment

    This subtopic focuses on developing the consultation skills required for auto-electrical professionals when discussing vehicle enhancements and installations with customers. It covers pre-work needs analysis, technical feasibility, safety considerations, and post-work handover procedures, ensuring customer satisfaction and compliance with industry standards. Effective consultation directly impacts business reputation and legal compliance in the motor vehicle environment.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF)

    5 guidance points

    Process fares and charges for taxi passengers

    This subtopic focuses on the accurate calculation and processing of passenger fares in taxi and private hire operations. It covers understanding tariff systems, applying additional charges, handling various payment methods, and providing correct change and receipts. Competence in this area ensures legal compliance, customer satisfaction, and financial accountability.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)

    9 guidance points

    Assess and prepare Permanent Way materials, components and equipment for moving on site

    This subtopic focuses on the critical skills of evaluating the condition and suitability of Permanent Way materials (such as rails, sleepers, and fastenings) and associated equipment before relocation on a worksite. It covers safe handling, performance checks, and preparation methods to ensure compliance with railway industry standards, minimising risks of damage, injury, or operational delays.

    City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Certificate In Rail Engineering Track Maintenance (QCF)

    24 guidance points3 criteria

    Knowledge of Diagnosing Motor Vehicle Faults Where No Prescribed Process or Format is Available in Motor Vehicle Environments

    This element focuses on developing the ability to diagnose complex vehicle faults where no predefined diagnostic routines exist, requiring a deep understanding of vehicle systems, electrical/electronic principles, and systematic fault-finding methodologies. Learners must demonstrate competence in interpreting multiple information sources, selecting and using appropriate diagnostic equipment, and formulating effective rectification plans. Emphasis is placed on analytical thinking, logical reasoning, and accurate documentation to ensure repeatable and verifiable diagnostic outcomes.

    City & Guilds Level 4 Certificate In Advanced Vehicle Diagnostics and Management Competence (QCF)

    12 guidance points

    Clean passenger transport vehicles in a routine way

    This subtopic focuses on the routine cleaning of passenger transport vehicles within a community transport context, ensuring all tasks are performed safely and to the required organisational standards. It encompasses the practical ability to clean both interior and exterior surfaces using appropriate equipment and products, while applying knowledge of health and safety regulations, infection control, and the importance of maintaining a professional vehicle appearance to enhance passenger comfort and service quality.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    9 guidance points

    Plan the Loading of Aircraft

    This element covers the regulatory and practical aspects of planning the loading of both narrow and wide-bodied aircraft to ensure safe and efficient operations. Learners will develop the ability to calculate weight and balance, distribute cargo and passengers correctly, and complete all necessary documentation in compliance with international aviation standards.

    City & Guilds Level 3 Diploma In Aviation Operations (QCF)

    6 guidance points

    Carry out checks and tests to confirm that railway traction and rolling stock assets comply with operational specifications

    This element focuses on the practical skills and underpinning knowledge required to systematically inspect, test, and verify that traction and rolling stock assets meet predetermined operational specifications and safety standards. Learners must demonstrate competence in using appropriate test equipment, interpreting technical documentation, and recording results to confirm asset compliance before returning to service. Mastery ensures safe, reliable railway operations and adherence to regulatory and organisational requirements.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Traction and Rolling Stock (QCF)

    6 guidance points

    Competency in Removing and Fitting Basic Light Vehicle Mechanical, Electrical and Trim _MET_ Components and Non Permanently Fixed Vehicle Body Panels

    This subtopic focuses on developing practical competence in safely removing and fitting basic mechanical, electrical, and trim (MET) components, along with non-permanently fixed body panels on light vehicles. It requires the use of technical information, appropriate tools, and equipment to carry out tasks to manufacturer specifications while adhering to health and safety procedures. The unit also emphasises the importance of accurate record-keeping and making informed recommendations based on inspection findings.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence , City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence , City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF) +1 more

    30 guidance points4 criteria

    Ensure effective communication on board an aircraft

    This subtopic focuses on the essential communication protocols and interpersonal skills required by cabin crew to ensure safety and customer service. Effective communication with flight deck crew, fellow cabin crew, and passengers is critical for coordinating emergency procedures, delivering consistent service, and managing in-flight incidents. Mastery of verbal, non-verbal, and written communication methods underpins the smooth operation of any flight.

    City & Guilds Level 2 Certificate for Cabin Crew (QCF), City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    17 guidance points2 criteria

    Give customers a positive impression of yourself and your organisation.

    This subtopic focuses on the essential interpersonal skills needed to deliver outstanding customer service in vehicle valeting. It covers building trust and loyalty through professional appearance, effective communication, and appropriate responses to customer needs, ultimately enhancing the organisation's reputation.

    City & Guilds Level 2 Diploma in Vehicle Valeting Principles (QCF), City & Guilds Level 2 Certificate for Cabin Crew (QCF)

    19 guidance points2 criteria

    Skills in Helping Customers To Choose Motor Vehicle Parts Products

    This element equips learners with the skills to effectively assist customers in selecting appropriate motor vehicle parts by identifying needs, presenting viable options, and guiding informed decision-making. It emphasizes product knowledge, communication techniques, and sales closure within a supervisory context, ensuring customer satisfaction and business efficiency. Learners are expected to demonstrate these competencies in real or simulated parts advisory scenarios.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Principles (QCF)

    8 guidance points

    Skills in Restoring Motor Vehicle Exterior Condition

    This element focuses on the practical skills required to restore the exterior condition of motor vehicles using professional valeting techniques. Learners will develop competency in safely operating specialist equipment, selecting appropriate materials, and performing corrective processes such as machine polishing, paint defect removal, and protective treatments. The key objective is to achieve a high-quality, defect-free finish while adhering to health and safety legislation, manufacturer guidelines, and industry best practices.

    City & Guilds Level 2 Diploma in Vehicle Valeting Principles (QCF)

    11 guidance points

    Restore plain line track geometry to operational condition

    Restoring plain line track geometry involves correcting deviations in track alignment, level, gauge, and twist to ensure safe and smooth train operation. This critical maintenance task requires precise interpretation of design data, skilled use of tamping and lining equipment, and thorough post-work inspection to verify compliance with engineering standards. Effective restoration not only enhances ride quality but also extends the lifespan of track components.

    City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Certificate In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF) +1 more

    30 guidance points4 criteria

    Control Access to the Aviation Security Area

    This element focuses on the procedures and regulations for controlling entry to restricted zones at airports, ensuring only authorized personnel and vehicles gain access. Learners must understand threat assessment, identity verification, and the use of security equipment like barriers and biometric systems. Effective access control is critical to maintaining the integrity of the security perimeter and preventing unauthorized breaches.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    8 guidance points

    Knowledge to Support working relationships in the Automotive Work Environment

    This element equips learners with foundational knowledge of automotive workplace structures, roles, and effective communication practices. It emphasizes the critical use of technical information and interpersonal skills to maintain productive working relationships, ensuring efficient and safe vehicle repair processes. Understanding these aspects is vital for new entrants to integrate seamlessly into a motor vehicle workshop environment.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance, City & Guilds Level 1 Certificate in Tyre Fitting Principles (QCF) +3 more

    53 guidance points6 criteria

    Monitor, maintain and enhance effective quality and customer service

    This subtopic equips senior cabin crew with the skills to systematically monitor service delivery against airline standards, proactively maintain consistent quality through coaching and feedback, and critically assess performance data to identify areas for enhancement. It emphasises the practical application of continuous improvement cycles, ensuring that customer service excellence is not only sustained but also evolved in response to passenger feedback, operational challenges, and regulatory requirements.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    8 guidance points

    Support Learners by Coaching in the Workplace

    This element focuses on developing the skills and knowledge required to effectively coach learners in a community transport driving workplace. It covers planning and delivering coaching sessions, providing constructive feedback, and assessing progress to ensure learners meet standards for safe and customer-focused driving. Mastering these competencies enables staff to mentor new drivers, enhancing service quality and compliance with organisational and regulatory requirements.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    6 guidance points

    Health and Safety in the Aviation Industry

    This element covers the critical role of health and safety within the aviation industry, emphasizing its impact on operational integrity, personnel welfare, and regulatory compliance. Learners explore the legislative framework, risk management strategies, and the implementation of safe working practices, including the supervisor's role in human factors to mitigate errors. Mastery ensures the ability to contribute to a proactive safety culture, essential for reducing incidents in high-risk aviation environments.

    City & Guilds Level 3 Diploma In Aviation Operations (QCF)

    9 guidance points

    Knowledge of how to Make Learning Possible through Demonstrations and Instruction

    This subtopic equips supervisors with the knowledge to enable effective learning through demonstrations and instruction within vehicle fitting environments. It covers the core principles of designing and delivering demonstrations, understanding the instructional process, and how external factors like legislation, technology, and workplace culture influence human resource development. Mastery ensures training is structured, safe, and maximises skill acquisition in line with industry standards.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Principles (QCF), City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Competency (QCF), City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF) +5 more

    52 guidance points8 criteria

    Maintain effective working relationships with colleagues in the rail industry

    This element focuses on the interpersonal skills essential for a collaborative and safe working environment within rail engineering. Learners will develop the ability to build constructive professional relationships, communicate clearly in a safety-critical context, and foster an inclusive workplace that respects diversity and promotes equality. Mastery of these skills is vital for ensuring operational efficiency, maintaining safety standards, and complying with rail industry regulations and ethical codes.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Traction and Rolling Stock (QCF), City & Guilds Level 2 NVQ Certificate In Rail Engineering Protection Master (QCF), City & Guilds Level 2 NVQ Diploma in Rail Services (Signal Operations)

    27 guidance points3 criteria

    Knowledge of Conducting Vehicle Demonstration Drives

    This element focuses on the critical role of the vehicle demonstration drive as a persuasive sales tool, enabling customers to experience a vehicle's features and performance first-hand. It covers the meticulous preparation required—from vehicle checks to route planning—and the essential legal and regulatory frameworks governing test drives, such as insurance, licence verification, and road traffic laws, ensuring both customer and salesperson safety while maximising sales opportunities.

    City & Guilds Level 2 Diploma In Vehicle Sales Competence , City & Guilds Level 3 Diploma In Vehicle Sales Competence, City & Guilds Level 2 Diploma In Vehicle Sales Principles +1 more

    31 guidance points4 criteria

    Knowledge of Inspecting Vehicles Using Prescribed Methods

    This element equips learners with the ability to systematically inspect light vehicles using manufacturer-prescribed methods and approved codes of practice. Mastery involves interpreting technical data, selecting correct inspection equipment, and accurately recording findings to inform diagnosis, rectification, and compliance with legal and safety standards. The competence is fundamental for auto electrical and mobile electrical roles where condition-based maintenance and pre-work assessments are mandatory.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF) +1 more

    28 guidance points4 criteria

    Manage and administer small businesses in the community transport, taxi or private hire industries

    This element focuses on the essential skills and knowledge required to effectively plan, operate, and manage a small business within the community transport, taxi, or private hire sectors. Learners must demonstrate competence in strategic business planning, financial management, and administrative compliance, ensuring all operations align with legal and regulatory frameworks such as licensing, insurance, and tax obligations. Practical application includes developing business plans, maintaining accurate financial records, and implementing efficient booking and dispatch systems.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire), City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    16 guidance points2 criteria

    Skills in Automotive Retail Negotiation And Sales Techniques

    This element focuses on developing the interpersonal and strategic skills essential for building trust with prospective vehicle buyers and successfully closing sales. Learners will explore techniques for initiating customer relationships, identifying needs, handling objections, and ethically securing commitment through collaborative negotiation. Mastery of these skills directly impacts customer satisfaction, loyalty, and dealership profitability.

    City & Guilds Level 2 Diploma In Vehicle Sales Principles , City & Guilds Level 3 Diploma In Vehicle Sales Principles

    12 guidance points2 criteria

    Knowledge of Removing and Fitting Basic Light Vehicle Mechanical, Electrical and Trim _MET_ Components and Non Permanently Fixed Vehicle Body Panels

    This topic equips learners with foundational skills to safely remove and refit non-permanently attached mechanical, electrical, and trim (MET) components and detachable body panels on light vehicles. Mastery includes correct tool selection, adherence to manufacturer procedures, and ensuring systems are properly reinstated to maintain vehicle integrity and safety. Practical application directly supports routine servicing and minor repair tasks in garage workshops.

    City & Guilds Level 1 Diploma in Vehicle Maintenance, City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF) +5 more

    64 guidance points8 criteria

    Candidate project

    The candidate project unit assesses the learner's ability to independently plan, execute, and evaluate a small-scale vehicle maintenance activity or research task. It develops essential employability skills such as time management, problem-solving, and self-reflection, mirroring real workshop scenarios where technicians must organise their own work and assess outcomes against set criteria.

    City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    18 guidance points3 criteria

    Skills in Handling Vehicle Sales Telephone Enquiries

    This element focuses on developing the practical communication and sales skills required to effectively handle incoming and outgoing vehicle sales telephone enquiries. Learners will master structured call handling, customer needs analysis, and persuasive product presentation tailored to a telephone environment, ensuring enquiries are converted into qualified leads and appointments. The content aligns with professional standards in vehicle sales, emphasizing ethical practice, data protection, and the use of CRM systems.

    City & Guilds Level 3 Diploma In Vehicle Sales Principles, City & Guilds Level 2 Diploma In Vehicle Sales Principles

    18 guidance points2 criteria

    Skills in Diagnosing and Rectifying Light Vehicle Engine Faults

    This unit develops advanced diagnostic and rectification skills for light vehicle engine faults, emphasizing systematic fault-finding using technical data and specialist equipment. Learners apply structured processes to identify, repair, and verify engine issues, ensuring compliance with manufacturer specifications and safety regulations. Practical application includes testing components such as sensors, actuators, and mechanical systems to restore optimal engine performance and meet industry standards.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles

    7 guidance points

    Knowledge of the Overhauling of Electrical Units

    This element focuses on developing the practical skills and underpinning knowledge required to diagnose, test, and overhaul key electrical units within vehicle systems, including starting, charging, motors, and actuators. Learners will apply systematic fault-finding techniques using specialist equipment and manufacturer data, ensuring components are restored to safe and functional operation. The unit prepares learners for real-world maintenance and repair tasks in automotive electrical workshops, emphasising accuracy, safety, and compliance with industry standards.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    18 guidance points2 criteria

    Provide professional customer service to passengers with additional needs on a bus or coach

    This subtopic focuses on identifying and addressing the specific access requirements of passengers with disabilities or additional needs during bus/coach journeys. It involves recognising both visible and hidden needs, safely using the vehicle's accessibility features, and delivering respectful, effective assistance to ensure inclusive and dignified service.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    8 guidance points

    Competency in Supporting Job Roles in the Automotive Work Environment

    This subtopic focuses on the foundational interpersonal and professional skills required to operate effectively within an automotive workshop. It covers understanding workplace hierarchy, efficiently gathering and applying technical data, and communicating clearly with team members and clients to ensure smooth operations. Mastery of these competencies is essential for maintaining safety, productivity, and positive workplace dynamics in auto electrical and mobile electrical settings.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF), City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF), City & Guilds Level 2 Diploma In Vehicle Sales Competence +3 more

    53 guidance points6 criteria

    Deliver quality customer service to airline passengers

    This subtopic focuses on equipping cabin crew with the skills to consistently deliver high-quality customer service in the unique airline environment. It covers maintaining service standards throughout the flight, handling diverse passenger needs, and effectively resolving complaints and incidents to ensure passenger satisfaction and safety. The practical application involves applying these principles in real-time passenger interactions, from boarding to disembarkation, to uphold the airline's reputation.

    City & Guilds Level 2 Certificate for Cabin Crew (QCF)

    4 guidance points

    Competency in Diagnosing and Rectifying Light Vehicle Engine Faults

    This subtopic evaluates a learner's competence in methodically diagnosing and rectifying engine faults in light vehicles, a fundamental responsibility for automotive service professionals. It integrates safe work practices with the proficient use of technical data and diagnostic equipment to restore engine performance, culminating in thorough documentation and well-founded maintenance recommendations that underpin vehicle longevity and customer trust.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence

    7 guidance points

    Contribute to Technical Leadership of Telecoms Engineering Activities

    This subtopic focuses on the application of technical leadership within rail telecoms engineering activities, essential for maintaining and fault-finding on critical systems such as station information, communication networks, and signaling support. It involves directing teams, making informed decisions to resolve complex faults, and ensuring all work complies with Network Rail standards and safety regulations. Effective leadership ensures operational efficiency and safety in a high-stakes railway environment.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Telecoms Maintainer and Fault Finder (QCF)

    5 guidance points

    Competency in Identifying and Agreeing Motor Vehicle Customer Service Needs

    This unit develops the ability to professionally manage customer interactions in auto electrical and mobile service environments. Candidates must demonstrate competence in structured information gathering, clear communication of technical details to non-specialist customers, securing explicit agreement on work scope and costs, and maintaining accurate, compliant service records. Mastery ensures customer satisfaction, legal protection, and operational efficiency.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF), City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence , City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence +1 more

    27 guidance points4 criteria

    Provide professional customer service in the taxi and private hire industries

    This element focuses on equipping taxi and private hire drivers with the skills to deliver high-quality customer service. It covers professional conduct, effective communication, and the importance of maintaining a positive reputation in a competitive market. Learners will understand how to meet diverse customer needs and handle interactions to ensure satisfaction and repeat business.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)

    8 guidance points

    Do Own Job in a Customer Focussed Way

    This subtopic equips aviation ground security personnel with the skills to integrate customer service excellence with stringent security protocols. Learners explore the dual responsibility of maintaining high security standards while delivering a positive passenger experience, ensuring safety, compliance, and satisfaction in a high-stakes environment.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    6 guidance points

    Undertake routine manual maintenance of the Permanent Way

    This element equips learners with the practical competence and underpinning knowledge to safely perform routine manual maintenance on the permanent way, including track inspection, component renewal, and basic geometry corrections. Routine maintenance is vital for sustaining track integrity, preventing asset deterioration, and ensuring operational safety in compliance with industry standards. Learners will develop the ability to interpret work instructions, select appropriate hand tools, and carry out tasks such as fastening replacement, ballast packing, and rail lubrication within a live railway environment.

    City & Guilds Level 2 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 2 NVQ Certificate In Track Patrolling (QCF)

    13 guidance points2 criteria

    Transport unaccompanied parcels by bus or coach

    This element focuses on the safe and efficient transport of unaccompanied parcels via bus or coach services, covering all stages from acceptance to final delivery or disposal. Candidates must demonstrate adherence to company procedures, legal requirements, and customer service standards when handling parcels that travel without a passenger. Mastery includes correctly loading, securing, unloading, and managing unclaimed items to ensure security, prevent loss or damage, and maintain service reliability.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    11 guidance points

    Skills in Removing and Replacing Light Vehicle Chassis Units and Components

    This element focuses on developing foundational practical skills for safely removing and refitting chassis components on light vehicles. Learners will apply correct workshop procedures, using technical data and tools, to perform tasks such as replacing brake pads or suspension arms, while adhering to health and safety regulations. Mastery of these skills ensures components are correctly removed, replaced, and the vehicle is returned to a roadworthy condition, forming the basis for further automotive repair competence.

    City & Guilds Level 1 Diploma in Vehicle Maintenance

    7 guidance points

    Competency in Automotive Retail Negotiation And Sales Techniques

    This subtopic focuses on developing the interpersonal and transactional skills needed to build rapport with vehicle customers and successfully negotiate a sale. It involves applying structured sales techniques, from initial contact to closing, while identifying customer needs, presenting suitable vehicles, and handling objections professionally. Mastery ensures compliance with legal and ethical standards, enhancing customer satisfaction and repeat business.

    City & Guilds Level 2 Diploma In Vehicle Sales Competence , City & Guilds Level 3 Diploma In Vehicle Sales Competence

    19 guidance points2 criteria

    Work-based experience

    The work-based experience unit equips Level 1 students with fundamental employability skills, including preparation for placement, journey planning, adherence to workplace requirements, and reflective review. It is designed to develop personal responsibility and professional behaviour essential for the motor vehicle industry. Through practical application, learners demonstrate readiness for real-world workshop environments.

    City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    19 guidance points3 criteria

    Maintain effective working relationships and communications

    This subtopic equips learners with the foundational skills to foster effective working relationships and communications essential for cabin crew operations. It emphasises the practical application of teamworking principles and adherence to airline-specific working practices, ensuring safety, security, and service standards are upheld. Mastery of these elements is critical for maintaining a cohesive crew environment and delivering consistent passenger experiences.

    City & Guilds Level 2 Certificate for Cabin Crew (QCF)

    5 guidance points

    Supervise the obtaining and preparing of materials and components needed for the renewal or maintenance of the Permanent Way

    This element focuses on the supervisory responsibilities for sourcing, verifying, and preparing materials and components essential for Permanent Way renewal or maintenance. It ensures all resources meet engineering specifications, are available in correct quantities, and are safely handled and staged for efficient track work. Effective supervision minimises delays, reduces waste, and upholds safety and quality standards in rail infrastructure projects.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF)

    22 guidance points3 criteria

    Competency in Removing and Replacing Light Vehicle Chassis Units and Components

    This unit assesses the learner's ability to safely and competently remove and replace light vehicle chassis units and components, including suspension, steering, and braking systems. Mastery requires applying correct procedures, using appropriate tools, and adhering to health and safety guidelines to ensure vehicle integrity and personal safety. The competency also emphasises accurate record-keeping and the ability to make informed recommendations for further maintenance.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence

    7 guidance points

    Knowledge of Appraising Vehicles For Part Exchange

    Appraising vehicles for part exchange involves a systematic evaluation of a used vehicle's condition, documentation, and market value to determine a fair trade-in price. This process ensures the dealership minimizes financial risk, accurately forecasts reconditioning costs, and sets a realistic resale value, directly impacting profitability. Mastery of appraisal techniques—including mechanical inspection, history checks, and market analysis—is essential for making informed, commercially sound decisions in vehicle sales.

    City & Guilds Level 3 Diploma In Vehicle Sales Principles, City & Guilds Level 3 Diploma In Vehicle Sales Competence

    20 guidance points2 criteria

    Competency in Overhauling Light Vehicle Steering and Suspension Units

    This competency unit focuses on the complete overhaul of steering and suspension components on light vehicles, ensuring safe work practices, accurate interpretation of technical data, and correct use of specialist tools. It equips learners with the practical skills to diagnose, dismantle, repair, and reassemble systems to manufacturer specifications, followed by precise documentation and informed recommendations for further maintenance.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence , City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence

    18 guidance points2 criteria

    Supporting others

    In the context of vehicle maintenance, supporting others involves assisting colleagues or trainees in a workshop environment while maintaining safety and task integrity. Learners must be able to identify when someone requires help—whether due to lack of skill, physical demand, or safety risk—and provide appropriate assistance within their own competence level. This element focuses on collaborative working, effective communication, and continuous improvement through reflective practice after support situations.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 1 Diploma in Vehicle Maintenance

    21 guidance points3 criteria

    Provide a transport service in the community transport and chauffeur industries for passengers who require assistance

    This element focuses on equipping community transport drivers with the skills to identify and meet the needs of passengers requiring assistance, including elderly, disabled, or vulnerable individuals. It covers proactive journey preparation, safe and dignified passenger handling, and effective communication to ensure a supportive and compliant service. Mastery of these competencies ensures passenger safety, comfort, and regulatory adherence in the community transport and chauffeur sectors.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    5 guidance points

    Knowledge of Conducting Vehicle Enhancement and Installation Consultations with Customers in the Motor Vehicle Environment

    This subtopic focuses on the critical process of conducting professional consultations with customers for vehicle electrical enhancements and installations. It covers effective communication techniques, needs analysis, technical feasibility assessments, and legal/safety compliance to ensure customer satisfaction and work quality in auto electrical and mobile electrical contexts.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    16 guidance points2 criteria

    Skills in Supporting Job Roles in the Automotive Work Environment

    This subtopic focuses on developing essential non-technical competencies required for effective performance within an automotive service or repair business. It covers understanding workshop hierarchy, following procedures, accessing repair manuals and job cards, communicating clearly with team members and customers, and fostering a professional, collaborative working environment to ensure efficient service delivery and customer satisfaction.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles, City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF)

    24 guidance points3 criteria

    Knowledge of Complying With The Legal Requirements And Regulations Of Vehicle Sales

    This subtopic covers the key statutes and regulatory requirements that govern vehicle sales in the UK, including consumer protection, advertising standards, and data handling. Learners must grasp how these laws impact daily sales operations and their personal accountability, ensuring ethical and lawful transactions.

    City & Guilds Level 2 Diploma In Vehicle Sales Principles , City & Guilds Level 3 Diploma In Vehicle Sales Principles, City & Guilds Level 2 Diploma In Vehicle Sales Competence +1 more

    28 guidance points4 criteria

    Manage own professional development within an organisation

    This element focuses on the systematic process of self-directed professional growth within the aviation industry. Learners will develop the skills to critically evaluate their current competencies, set meaningful career goals aligned with organisational needs, and create structured development plans. The practical application ensures that cabin crew can proactively enhance their performance, meet regulatory requirements, and advance to senior roles through continuous improvement.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    5 guidance points

    Knowledge of Monitoring And Solving Customer Service Problems Within A Vehicle Parts

    This element equips supervisory vehicle parts professionals with the knowledge to monitor and resolve customer service issues effectively within a legal and organisational framework. It covers the application of consumer protection legislation, internal policies, and systematic problem-solving techniques to uphold service standards and mitigate disputes.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Principles (QCF), City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Competency (QCF)

    12 guidance points2 criteria

    Knowledge of Reinstating Motor Vehicle Interior Condition

    This subtopic equips learners with essential knowledge to safely and effectively restore a vehicle's interior to a professional standard. It covers safe working practices, including risk assessment and COSHH regulations, selection and use of valeting equipment and chemical products, and practical techniques for cleaning and protecting various interior surfaces such as fabrics, leather, plastics, and glass. Mastery ensures competence in delivering high-quality interior valeting services in line with industry standards.

    City & Guilds Level 2 Diploma in Vehicle Valeting Principles (QCF)

    6 guidance points

    Reinstate the Work Area after Telecoms Engineering Activities

    This subtopic covers the procedures for safely and efficiently reinstating the work area following telecoms maintenance or fault-finding tasks on rail infrastructure. It includes removing temporary works, restoring equipment to operational state, disposing of waste, and ensuring compliance with safety and environmental regulations. Proper reinstatement is critical to prevent operational hazards and ensure rail network reliability.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Telecoms Maintainer and Fault Finder (QCF), City & Guilds Level 3 NVQ Certificate in Rail Engineering Telecoms Maintainer and Fault Finder (QCF)

    17 guidance points2 criteria

    Handling Air Passengers

    This element focuses on the comprehensive coordination of passenger handling services from departure through to arrival, ensuring efficient flow and regulatory compliance. Learners will explore how facilities, staff, and systems interconnect to deliver a seamless passenger experience while maintaining security and safety standards in an operational aviation environment.

    City & Guilds Level 3 Diploma In Aviation Operations (QCF)

    8 guidance points

    Diagnose Faults in Telecoms Assets

    This subtopic focuses on the systematic diagnosis and rectification of faults within rail telecommunications assets, encompassing equipment such as lineside telephones, concentrators, PA systems, and data networks. Learners will develop the ability to apply logical fault-finding procedures, utilise specialised test instruments, and interpret circuit schematics and technical documentation to restore functionality while adhering to rail industry safety standards and operational protocols.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Telecoms Maintainer and Fault Finder (QCF), City & Guilds Level 3 NVQ Certificate in Rail Engineering Telecoms Maintainer and Fault Finder (QCF)

    17 guidance points2 criteria

    Knowledge of Supporting Customer Service Improvements in the Automotive Sector

    This element explores the principles and practices of supporting customer service improvements within the automotive electrical sector, focusing on identifying areas for enhancement, implementing changes, and evaluating their effectiveness to meet customer needs and business objectives.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    14 guidance points2 criteria

    Provide assistance, advice and information to ensure the comfort of airline passengers

    This element focuses on the senior cabin crew's role in delivering a seamless and comfortable passenger experience through effective communication, proactive assistance, and adherence to airline service standards. It encompasses guiding passengers during boarding and disembarkation, providing relevant travel information, and promptly addressing individual comfort needs to enhance satisfaction and safety. Mastery of these skills ensures compliance with regulatory and company procedures while fostering a positive cabin environment.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF), City & Guilds Level 2 Certificate for Cabin Crew (QCF)

    16 guidance points2 criteria

    Monitor the performance and condition of Permanent Way assets

    This element focuses on the systematic monitoring of Permanent Way assets—such as rails, sleepers, fastenings, ballast, and switches—to ensure they meet safety and performance standards. Practitioners learn to use inspection techniques and measurement instruments to detect defects, record condition data, and initiate maintenance interventions. The outcome is to maintain track integrity and prevent failures that could disrupt rail services or compromise safety.

    City & Guilds Level 2 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Certificate In Rail Engineering Track Maintenance (QCF) +1 more

    23 guidance points4 criteria

    Maintain effective working relationships with colleagues in the bus and coach industries

    This element focuses on developing and sustaining professional working relationships within the bus and coach industry, emphasising teamwork, clear communication, and coordinated activities to ensure safe and efficient passenger services. It addresses how drivers interact with depot staff, supervisors, and other drivers to meet organisational goals and uphold service standards.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    8 guidance points

    Competency in Diagnosing and Rectifying Light Vehicle Transmission and Driveline Faults

    This element assesses the candidate's ability to systematically diagnose and rectify faults in light vehicle transmission and driveline systems. It demands safe working practices, effective use of technical information, precise tool application, and competence in conducting diagnostic tests, component replacement, and post-repair validation. Mastery ensures reliable vehicle operation and underpins professional workshop conduct.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence

    6 guidance points

    Drive community transport or chauffeured vehicles safely and efficiently

    This subtopic covers the practical skills and underpinning knowledge required to operate community transport or chauffeured vehicles safely and efficiently. It includes preparing the vehicle for duty, executing passenger-conscious driving techniques, managing pick-ups and set-downs with due regard to accessibility and comfort, and completing administrative and vehicle inspections after duty. The focus is on ensuring the safety of passengers, other road users, and the vehicle while adhering to regulatory and organisational requirements.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    6 guidance points

    Security in the Aviation Industry

    This element focuses on the critical role of aviation security in safeguarding passengers, staff, and assets against intentional harm. It covers the international and national regulatory frameworks, such as those from ICAO and national authorities, that establish baseline standards. Students will examine how security procedures are implemented through layered measures like access control, screening, and surveillance, and how continuous monitoring, audits, and improvement cycles maintain effective security postures.

    City & Guilds Level 3 Diploma In Aviation Operations (QCF)

    8 guidance points

    Competency in Diagnosing and Rectifying Vehicle Auxiliary Electrical Faults

    This element focuses on the practical competency required to safely diagnose and rectify faults in vehicle auxiliary electrical systems, such as lighting, wipers, infotainment, and security systems. It involves using wiring diagrams, diagnostic tools, and testing equipment to identify faults, carry out repairs, and verify system functionality, ensuring compliance with vehicle manufacturer specifications and safety standards. Mastering this competency is essential for auto electricians to maintain modern vehicle electrical integrity and ensure customer satisfaction.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF), City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence

    16 guidance points2 criteria

    Knowledge of Handling Vehicle Sales Telephone Enquiries

    This element equips learners with the practical skills and underpinning knowledge required to professionally handle telephone enquiries from prospective vehicle buyers. It covers the entire process from initial greeting to information capture, qualifying customer needs, presenting vehicle features and benefits, and arranging follow-up, ensuring compliance with organisational procedures and legal requirements. Mastery of this subtopic is essential for maximising sales opportunities and delivering high-quality customer service in a dealership environment.

    City & Guilds Level 2 Diploma In Vehicle Sales Principles , City & Guilds Level 3 Diploma In Vehicle Sales Principles, City & Guilds Level 2 Diploma In Vehicle Sales Competence +1 more

    35 guidance points4 criteria

    Skills in Removing and Fitting of Basic Light Vehicle Mechanical, Electrical and Trim _MET_ Components and Non Permanently Fixed Vehicle Body Panels

    This element covers the essential hands-on skills for removing and fitting mechanical, electrical, trim components and non-permanently attached body panels on light vehicles. Learners must demonstrate safe working practices, correct use of technical information, appropriate tool selection, and the ability to complete tasks to manufacturer specifications while recording outcomes accurately. Mastery ensures components are fitted without damage and vehicle integrity is maintained.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles, City & Guilds Level 1 Diploma in Vehicle Maintenance, City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF) +1 more

    40 guidance points4 criteria

    Enterprise activity: producing products or services

    This element focuses on developing entrepreneurial skills within a vehicle maintenance context. Learners will plan, cost, produce or deliver, and market a product or service, such as a car wash and valet service or manufacturing a simple automotive accessory. It emphasizes practical application of business principles to a real or simulated enterprise activity.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 1 Diploma in Vehicle Maintenance

    24 guidance points3 criteria

    Obtain and Communicate Information in the Aviation Security Environment

    This subtopic focuses on the protocols and methods for obtaining, recording, storing, and communicating information within aviation security operations. It emphasizes the critical need for accuracy, confidentiality, and clarity, especially when conveying security-related data across diverse linguistic and cultural barriers to maintain airport safety and regulatory compliance.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    7 guidance points

    Knowledge of how to Assess Motor Vehicle Condition in Vehicle Valeting

    This element focuses on the critical processes of pre- and post-valeting inspections to document vehicle condition, identify defects, and ensure customer satisfaction and legal compliance. Learners must understand systematic assessment techniques, use of inspection sheets, and accurate record-keeping to meet industry standards and avoid liability disputes.

    City & Guilds Level 2 Diploma in Vehicle Valeting Principles (QCF)

    8 guidance points

    Rights and responsibilities in the workplace

    This subtopic introduces the fundamental rights and responsibilities of employees in a vehicle maintenance setting, focusing on the legal and ethical framework that ensures a safe and respectful workplace. Learners will explore how employees are protected by legislation such as the Health and Safety at Work Act, and their duty to follow safe working practices, report hazards, and respect colleagues. Understanding these principles is critical for maintaining a professional environment and preventing accidents in the automotive workshop.

    City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    22 guidance points3 criteria

    Skills in the Overhauling of Electrical Units

    This element equips learners with the essential practical skills to safely and systematically overhaul electrical units found in modern vehicles, from alternators to starter motors. It focuses on interpreting technical data, selecting correct tools, and performing disassembly, inspection, repair, and reassembly procedures. Mastery of these skills ensures reliable component performance and underpins effective fault diagnosis in automotive electrical systems.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF)

    9 guidance points

    Transport parcels, luggage and other items in the taxi and private hire industries

    This subtopic focuses on the essential procedures and responsibilities for safely transporting parcels, luggage, and other items within the taxi and private hire industry. It covers correct acceptance, handling, loading, and securing techniques to prevent damage, loss, or injury, alongside vital lost property protocols. Mastery ensures compliance with legal requirements, promotes customer satisfaction, and upholds professional standards in passenger vehicle driving.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)

    9 guidance points

    Provide a trolley service on board an aircraft

    This element focuses on the practical skills and underpinning knowledge required to deliver a professional on-board trolley service, ensuring passenger satisfaction, safety, and adherence to airline procedures. Learners must demonstrate competence in trolley setup, stock handling, and customer interaction while maintaining compliance with food hygiene and aviation regulations.

    City & Guilds Level 2 Certificate for Cabin Crew (QCF), City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    16 guidance points2 criteria

    Modify railway traction and rolling stock components using tools

    This element focuses on the practical skills required to modify railway traction and rolling stock components using a range of hand and power tools. Learners will develop the ability to accurately interpret engineering drawings, select appropriate tools and techniques, and carry out modifications such as cutting, drilling, and shaping to meet exacting industry standards. Safe working practices and quality checks are integral to the process, ensuring that all modifications maintain the integrity and safety of the rolling stock.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Traction and Rolling Stock (QCF)

    8 guidance points

    Skills in how to Make Learning Possible through Demonstrations and Instruction

    This subtopic focuses on developing supervisory skills to effectively demonstrate practical vehicle fitting tasks and instruct learners. It covers the planning, delivery, and assessment of demonstrations, ensuring that supervisors can communicate complex procedures clearly, adapt to different learning styles, and maintain safety standards. Mastery enables supervisors to foster a skilled workforce by transferring crucial technical knowledge and hands-on abilities in a workshop setting.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Principles (QCF), City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles

    24 guidance points3 criteria

    Airfield Operations

    This subtopic covers the essential operational elements that ensure the safe and efficient functioning of an airfield. It addresses the systematic training of personnel to meet regulatory standards, the continuous monitoring and planning of airport activities, the robust communication of airfield information, rigorous inspection procedures for facilities, and the development and implementation of effective contingency plans to manage emergencies and disruptions. Practical application involves coordinating these aspects to maintain high safety margins and operational integrity in a dynamic aviation environment.

    City & Guilds Level 3 Diploma In Aviation Operations (QCF)

    8 guidance points

    Provide and sell products on board aircraft

    This subtopic covers the essential skills and knowledge required for cabin crew members to effectively inform passengers about available products and handle sales transactions during flights. It encompasses product knowledge, communication techniques, and secure payment processing, ensuring passengers receive accurate information and a seamless purchasing experience.

    City & Guilds Level 2 Certificate for Cabin Crew (QCF)

    8 guidance points

    Use Aviation Security Screening Equipment

    This element focuses on the operational and procedural knowledge required to effectively and safely use aviation security screening equipment, such as X-ray machines and metal detectors. Learners must demonstrate competence in interpreting images, identifying threats, conducting equipment checks, and adhering to standard operating procedures to maintain a secure airport environment.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    9 guidance points

    Share information on the operation of the bus or coach service

    This subtopic focuses on the essential communication and record-keeping skills required by bus and coach drivers to ensure seamless service delivery. It covers accessing and sharing operational information with control centres, colleagues, and passengers, as well as the correct procedures for transferring duty responsibility during shift changes or reliefs. Effective information sharing is vital for maintaining safety, punctuality, and passenger satisfaction.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    8 guidance points

    Implement and monitor safe working systems for Permanent Way activities as a Protection Master

    This subtopic covers the critical role of the Protection Master in implementing and monitoring safe systems of work during Permanent Way activities. It involves planning, establishing, and overseeing track protection arrangements to eliminate or control risks from train movements and other hazards, ensuring compliance with rail safety regulations and operational procedures. The Protection Master must coordinate with signallers, engineering supervisors, and site staff, maintain effective communication, and adapt protection measures to changing site conditions.

    City & Guilds Level 2 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF) +3 more

    44 guidance points6 criteria

    Knowledge of Managing Customer Relationships In A Vehicle Sales Environment

    This subtopic examines the strategies and interpersonal skills required to build and sustain long-term customer relationships within a vehicle sales context. It covers effective communication, use of CRM systems, handling of complaints, and adherence to legal and ethical standards including data protection. Practical application focuses on increasing customer loyalty, generating repeat business, and ensuring positive brand reputation.

    City & Guilds Level 2 Diploma In Vehicle Sales Principles , City & Guilds Level 3 Diploma In Vehicle Sales Principles, City & Guilds Level 2 Diploma In Vehicle Sales Competence +1 more

    28 guidance points4 criteria

    Skills to Support Working Relationships in the Automotive Work Environment

    This element equips learners with essential interpersonal and organizational skills to thrive in a vehicle valeting setting. It covers understanding workplace hierarchies, effective information gathering, and professional communication with colleagues and customers. Mastery ensures efficient teamwork and high service standards in a fast-paced automotive environment.

    City & Guilds Level 2 Diploma in Vehicle Valeting Principles (QCF), City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance +2 more

    30 guidance points5 criteria

    Competency in Making Learning Possible through Demonstrations and Instruction

    This subtopic develops the essential supervisory competency of transferring practical vehicle fitting skills to learners through structured demonstrations and clear instruction. It covers how to break down complex technical tasks into manageable steps, communicate using appropriate language and questioning, and assess learner understanding to ensure safe and effective practice in the workshop. Mastery of this competency ensures that experienced fitters can pass on their expertise, maintain high standards, and contribute to a culture of continuous improvement within automotive maintenance environments.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Competency (QCF), City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence , City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF) +1 more

    36 guidance points4 criteria

    Support Learners by Mentoring in the Workplace

    This subtopic equips learners with the skills to effectively mentor colleagues in rail engineering traction and rolling stock environments, focusing on instructional techniques, assessment of competence, and providing constructive feedback. It emphasizes fostering a safe and supportive learning culture that aligns with industry standards and regulatory requirements, ensuring mentees develop the practical and technical competencies essential for maintaining and repairing rolling stock.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Traction and Rolling Stock (QCF), City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    17 guidance points2 criteria

    Competency in Appraising Vehicles For Part Exchange

    This element focuses on the systematic inspection and valuation of vehicles offered as part exchange, equipping learners with the skills to identify mechanical, cosmetic, and documentation issues that affect trade-in value. Mastery of this competency ensures sales professionals can negotiate fair deals, maintain customer trust, and protect dealership profitability through accurate market-based appraisals. Effective appraisal presentation also builds transparency, helping customers understand the rationale behind the valuation and fostering a positive sales experience.

    City & Guilds Level 3 Diploma In Vehicle Sales Competence

    10 guidance points

    Implement organisational procedures for handling foreign cash/cash equivalents

    This subtopic focuses on the role of senior cabin crew in implementing and instructing others on organisational procedures for handling foreign cash and cash equivalents during flights. It encompasses knowledge of foreign currency recognition, exchange rate application, transaction recording, security measures, and compliance with both airline policy and relevant regulations. Proficiency ensures accurate financial transactions, minimises revenue loss, and maintains passenger trust.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    9 guidance points

    Competency in Handover Of The Vehicle To The Customer

    This subtopic focuses on the critical final stage of the vehicle sales process: ensuring a seamless and professional handover that meets customer expectations and legal requirements. Learners must demonstrate the ability to coordinate customer communication, prepare the vehicle and documentation meticulously, and execute the handover to achieve high customer satisfaction and compliance.

    City & Guilds Level 2 Diploma In Vehicle Sales Competence , City & Guilds Level 3 Diploma In Vehicle Sales Competence

    17 guidance points2 criteria

    Skills to Identify and Agree Motor Vehicle Customer Service Needs

    This subtopic develops the ability to interact professionally with customers to determine vehicle electrical or mobile electrical faults, agree on repair work, and accurately record all details. It emphasizes effective communication to gather diagnostic information, explain technical requirements clearly, and ensure documentation systems capture accurate customer and vehicle data for legal and service traceability.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles, City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Principles (QCF)

    18 guidance points3 criteria

    Knowledge of Removing and Replacing Light Vehicle Electrical Units and Components

    This subtopic covers the practical competencies and underpinning knowledge required to safely and correctly remove, replace, and test electrical units and components on light vehicles. Learners must demonstrate proficiency in handling batteries, starters, alternators, lighting, and auxiliary systems while adhering to manufacturer specifications, health and safety protocols, and proper use of diagnostic equipment. Mastery of these skills is essential for fault rectification and ensuring vehicle electrical integrity in a professional workshop environment.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF), City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence +1 more

    25 guidance points4 criteria

    Provide a safe and legal vehicle for transporting passengers by taxi and/ or private hire

    This subtopic covers the essential duties of a taxi or private hire driver to ensure the vehicle is clean, safe, and legally compliant before transporting fare-paying passengers. It includes thorough cleaning routines, pre-journey inspections to meet licensing standards, basic servicing checks, and ongoing monitoring of vehicle systems between formal service intervals. Mastery of these skills demonstrates professionalism and adherence to regulatory and safety requirements vital for public passenger transport.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)

    7 guidance points

    Carry Out Removal of Components from Telecoms Assets

    This subtopic focuses on the practical skills and underpinning knowledge required to safely and systematically remove components from railway telecommunications assets, such as signal boxes, trackside equipment cabinets, and transmission systems. It ensures learners understand the importance of following strict isolation, testing, and handling procedures to prevent damage to assets and maintain system integrity. The knowledge is directly applied in maintenance, fault finding, and upgrade activities across rail networks, ensuring operational reliability and compliance with industry standards.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Telecoms Maintainer and Fault Finder (QCF), City & Guilds Level 3 NVQ Certificate in Rail Engineering Telecoms Maintainer and Fault Finder (QCF)

    18 guidance points2 criteria

    Skills in Constructing Motor Vehicle Sales Packages

    This subtopic focuses on developing the practical skills required to build tailored motor vehicle sales packages that align with customer needs, budget, and preferences. Learners must integrate product knowledge, financial services, and legal compliance to propose value-driven solutions that facilitate purchase decisions. Mastery enables sales professionals to enhance customer satisfaction and drive dealership profitability by effectively combining vehicle specifications, finance arrangements, insurance products, and after-sales services.

    City & Guilds Level 2 Diploma In Vehicle Sales Principles , City & Guilds Level 3 Diploma In Vehicle Sales Principles

    12 guidance points2 criteria

    Knowledge in Diagnosis and Rectification of Light Vehicle Chassis Faults

    This subtopic covers the operational principles of light vehicle chassis systems—including suspension, steering, braking, and wheels/tyres—and the structured diagnostic methods to identify and rectify faults. Learners must demonstrate the ability to interpret symptoms, select appropriate test equipment, and perform safe, effective repairs aligned with manufacturer specifications and industry standards.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles, City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence

    15 guidance points2 criteria

    Carry out corrective manual adjustments to Permanent Way assets

    This subtopic focuses on the practical skills and underpinning knowledge required to perform manual corrective adjustments to Permanent Way (track) assets, ensuring compliance with railway maintenance standards. Learners will understand how to identify deviations from specified tolerances, select and use appropriate hand tools, and implement adjustments to rails, sleepers, fastenings, and associated components to restore safe operational conditions. Mastery of these techniques is critical for maintaining track geometry, preventing infrastructure failure, and supporting reliable rail services.

    City & Guilds Level 2 NVQ Award In Rail Engineering Track Maintenance (QCF)

    8 guidance points

    Undertake detailed inspection of the Permanent Way infrastructure

    This subtopic addresses the comprehensive visual and measured examination of Permanent Way assets, including rails, fastenings, sleepers, ballast, and switches & crossings, to ensure they meet safety and performance specifications. It involves applying inspection protocols, using specialist tools to record condition data, and making maintenance decisions based on regulatory standards such as Network Rail's track inspection handbook. Practical application requires operatives to identify defects, assess their severity, and initiate appropriate corrective actions to maintain a safe operational railway.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF)

    21 guidance points3 criteria

    Knowledge of Diagnosis and Rectification of Engine Electrical Faults

    This subtopic provides an in-depth understanding of engine electrical systems and the associated diagnostic and rectification processes. Learners develop the ability to systematically identify faults using appropriate test equipment and technical information, ensuring safe and effective repair of vehicle electrical issues.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    12 guidance points2 criteria

    Maintain a Positive and Customer Focussed Attitude

    This subtopic explores the essential behavioural and communication techniques required to consistently project a positive, customer-focused demeanour in an aviation ground security setting. Learners will understand how their attitude directly impacts passenger experience, security compliance, and team dynamics, applying strategies such as active listening, empathy, and professional composure even under pressure. Mastery ensures that security procedures are delivered with courtesy, fostering cooperation and upholding the organisation's reputation.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    7 guidance points

    Process fares and receive and match fare payments to tickets

    This element covers the essential driver competencies for handling fare transactions on passenger carrying vehicles. It involves accurately receiving payments (cash, card, or contactless), issuing appropriate tickets or receipts, and validating passes or permits in line with operator policies. The practical application ensures accurate revenue collection, passenger compliance, and smooth boarding processes, directly impacting service reliability and financial accountability.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    6 guidance points

    Monitor effective cabin crew performance

    This subtopic equips learners with the knowledge and skills to effectively monitor cabin crew performance against industry standards and company procedures. It focuses on understanding the principles of performance management, including setting expectations, observing team behaviours, providing constructive feedback, and implementing improvement plans within an aviation context. Mastery ensures senior cabin crew can maintain service excellence, safety compliance, and team morale on board.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    10 guidance points

    Provide a transport service in the taxi and private hire vehicle industries for customers who require assistance

    This element focuses on equipping taxi and private hire drivers with the skills to recognise and respond to the diverse needs of passengers who may require additional assistance, including those with disabilities, mobility issues, or other impairments. It covers the practical aspects of providing safe and respectful support, while ensuring compliance with anti-discrimination laws such as the Equality Act 2010. The aim is to deliver an inclusive, professional transport service that upholds passenger dignity and safety.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)

    10 guidance points

    Carry out planned maintenance of railway traction and rolling stock assets

    This element covers the essential knowledge and practical skills required to perform scheduled maintenance on railway traction and rolling stock assets, ensuring operational safety and reliability. Learners must interpret maintenance plans, use appropriate tools and equipment, and comply with industry standards, manufacturer specifications, and depot procedures. Effective planned maintenance minimises service disruptions and extends asset life, making this a critical competence for rail engineering technicians.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Traction and Rolling Stock (QCF)

    6 guidance points

    Determine Requirements for the Safe Access to Work Locations for Telecoms Engineering

    This subtopic covers the critical process of identifying and implementing safe access protocols for rail telecoms work sites, including assessing hazards such as live tracks, overhead lines, and confined spaces. It equips maintainers and fault finders with the knowledge to interpret safety documentation and apply industry rules (e.g., Network Rail standards) to prevent accidents and ensure compliance with the Electricity at Work Regulations. Mastery ensures workers can plan access, obtain necessary permits, and coordinate with signallers, directly contributing to a zero-harm safety culture on the railway.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Telecoms Maintainer and Fault Finder (QCF), City & Guilds Level 3 NVQ Certificate in Rail Engineering Telecoms Maintainer and Fault Finder (QCF)

    12 guidance points2 criteria

    Skills in Removing and Replacing Light Vehicle Electrical Units and Components

    This subtopic centres on developing the practical competence to safely remove and replace electrical units and components in light vehicles, in line with industry standards. Learners must integrate safe working practices, correct use of technical information, and proper tool selection to perform tasks accurately. Proficiency also includes recording outcomes and making informed recommendations for ongoing maintenance or repair.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 1 Diploma in Vehicle Maintenance

    16 guidance points2 criteria

    Vehicle Engine Cooling Systems

    This element focuses on the fundamental principles and practical skills required for servicing vehicle engine cooling systems. Learners will study the operation of liquid-cooled systems, key components, and the legislative requirements governing coolant handling and disposal. Practical assessments involve the safe removal, testing, and replacement of components such as thermostats, water pumps, and radiators, using correct tools and procedures.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    17 guidance points2 criteria

    Skills in Inspecting Vehicles Using Prescribed Methods

    This subtopic equips learners with the practical competencies needed to perform systematic light vehicle inspections using prescribed methods, focusing on safe working practices, correct use of tools and technical information, and accurate recording of findings. It underpins the ability to identify faults and make informed recommendations, essential for roles in auto electrical and mobile electrical maintenance.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF)

    19 guidance points2 criteria

    Valet Vehicles

    This element focuses on the fundamental skills and knowledge required to valet a vehicle to a professional standard. It covers the selection and safe use of appropriate tools, equipment, and materials, adherence to health and safety and environmental regulations, and step-by-step procedures for interior and exterior cleaning. Practical application ensures learners can perform a valet safely and effectively, meeting both organisational and customer expectations.

    City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 2 Diploma in Automotive Maintenance and Repair (QCF)

    15 guidance points2 criteria

    Transport children and young persons by taxi, private hire or chauffeuring

    This element covers the knowledge and practical skills required to safely transport children and young persons in a taxi, private hire, or chauffeur vehicle. It includes pre-use vehicle checks, understanding the driver’s legal and safeguarding responsibilities, and the correct procedures for pickup, in-transit care, and handover to an authorised adult. Mastery ensures service meets regulatory and contractual obligations, prioritising child welfare.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)

    6 guidance points

    Supervise the preparation of small plant, measuring equipment and tools for Permanent Way renewal and maintenance

    This subtopic equips learners with the supervisory competencies to oversee the preparation of small plant, measuring equipment, and tools essential for Permanent Way renewal and maintenance, ensuring all resources meet operational, safety, and compliance standards. It emphasises the supervisor's role in verifying equipment readiness, calibrating devices, and communicating requirements clearly to the team to prevent delays and hazards during track work.

    City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Certificate In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF)

    21 guidance points3 criteria

    Obtain and communicate information in the rail industry

    This element focuses on the essential skills and knowledge required to obtain, store, and communicate information within the rail engineering traction and rolling stock environment. It covers methods for gathering information from appropriate sources, storing it securely and in compliance with industry regulations, and effectively communicating it to relevant personnel using clear, accurate, and appropriate formats. Mastery of these processes is critical for maintaining safety, ensuring regulatory compliance, and supporting efficient maintenance and operational activities on rail vehicles.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Traction and Rolling Stock (QCF), City & Guilds Level 2 NVQ Certificate In Rail Engineering Protection Master (QCF), City & Guilds Level 2 NVQ Diploma in Rail Services (Signal Operations)

    22 guidance points3 criteria

    Achieve effective working relationships with colleagues in the road passenger transport industries

    This subtopic focuses on developing and demonstrating the interpersonal skills necessary to build and maintain effective working relationships within community transport settings. It covers communication techniques, teamwork, and the promotion of equality and diversity to ensure a harmonious and professional work environment conducive to safe and efficient passenger transport services.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    9 guidance points

    Skills in Overhauling Light Vehicle Engine Mechanical Units

    This element focuses on the comprehensive overhaul of light vehicle engine mechanical units, including dismantling, inspection, measurement, component replacement, reassembly, and testing. Learners must demonstrate safe working practices, correct use of technical data and precision measuring tools, and the ability to accurately record findings and make appropriate service recommendations. These skills are essential for diagnosing and rectifying complex engine faults in a workshop environment.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles

    7 guidance points

    Drive passenger carrying vehicles safely and efficiently

    This subtopic focuses on the safe and efficient operation of passenger carrying vehicles (PCVs), including buses and coaches, in line with regulatory and company requirements. It covers practical driving skills, passenger boarding and alighting procedures, and the completion of driving duties such as vehicle checks and documentation. Learners demonstrate competence through observed performance in real work environments, ensuring adherence to safety, customer service, and legal standards.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    8 guidance points

    Manage Conflict in the Aviation Security Environment

    This subtopic focuses on equipping aviation security personnel with the skills to effectively assess and manage conflict situations within airports and aircraft environments. Learners will understand how to evaluate threats, apply conflict resolution techniques, and make informed decisions to maintain safety and security. Practical application includes de-escalation of aggressive behavior, compliance with legal and organisational procedures, and ensuring the protection of passengers, staff, and assets.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    8 guidance points

    Serve drinks on board an aircraft

    This subtopic covers the practical skills and underpinning knowledge required for senior cabin crew to deliver a professional drinks service onboard an aircraft. It includes preparing the galley and service trolleys, serving alcoholic and non-alcoholic beverages with appropriate accompaniments, and maintaining passenger comfort and cleanliness throughout the service. Emphasis is placed on safety, hygiene, effective communication, and compliance with airline procedures and aviation regulations.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF), City & Guilds Level 2 Certificate for Cabin Crew (QCF)

    14 guidance points2 criteria

    Knowledge of Support for Job Roles in the Automotive Work Environment

    This element equips learners with foundational knowledge of how automotive workplaces are structured and the essential support mechanisms that enable job roles. It emphasises the practical application of this knowledge to improve efficiency, communication, and collaborative working in a vehicle sales environment.

    City & Guilds Level 2 Diploma In Vehicle Sales Principles , City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF), City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF) +8 more

    91 guidance points11 criteria

    Prepare small plant, measuring equipment and tools for Permanent Way renewal or maintenance

    This subtopic focuses on the essential preparatory procedures for small plant, measuring equipment, and tools used in Permanent Way renewal and maintenance, ensuring they are safe, calibrated, and fit for purpose. Learners must demonstrate the ability to select appropriate equipment, perform pre-use checks, and verify calibration to meet operational and safety standards, directly impacting the quality and efficiency of track maintenance activities.

    City & Guilds Level 2 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 2 NVQ Certificate in Non-Destructive Rail Testing (QCF)

    18 guidance points2 criteria

    Vehicle Spark Ignition Systems

    This subtopic introduces the fundamentals of vehicle spark ignition systems, covering their components, operation, and safe removal and replacement procedures. Learners will develop practical skills in using appropriate tools and interpreting technical information, ensuring compliance with legislative and organisational requirements for vehicle maintenance tasks.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    18 guidance points2 criteria

    Competency in Conducting Vehicle Enhancement and Installation Consultations with Customers in the Motor Vehicle Environment

    This subtopic focuses on developing the competence to effectively consult with customers regarding vehicle electrical enhancements, from initial enquiry through to post-installation review. Learners must demonstrate the ability to gather and interpret customer requirements, provide technically sound advice on feasible upgrades (e.g., audio systems, lighting, security), and ensure all work aligns with safety and legal standards. The practical application involves conducting thorough pre-work assessments to advise on compatibility and system integrity, and carrying out post-work consultations to verify performance and recommend any further maintenance or enhancements.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    9 guidance points

    Knowledge of Brand, Product and Market Awareness in the Vehicle Sales and Supply Business

    This element equips learners with foundational knowledge of the retail automotive environment, including dealership operations, profitability drivers, and the pivotal role of brand identity. It explores how market forces and consumer psychology shape purchasing decisions, and how effective sales processes convert awareness into transactions. Mastery of these concepts is essential for contributing to dealership success and delivering a customer-centric sales experience.

    City & Guilds Level 2 Diploma In Vehicle Sales Principles , City & Guilds Level 3 Diploma In Vehicle Sales Principles, City & Guilds Level 2 Diploma In Vehicle Sales Competence +1 more

    29 guidance points4 criteria

    Implement defensive driving in the road passenger transport industry

    This subtopic covers the practical application of defensive driving techniques within community transport, focusing on hazard perception, maintaining safe following distances, and adapting driving to road, weather, and traffic conditions. Learners must demonstrate how these techniques reduce accidents, improve passenger safety, and align with legal and organisational requirements. Mastery ensures that drivers can anticipate and react to potential dangers, contributing to a culture of safety.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    6 guidance points

    Competency in Managing Customer Relationships In A Vehicle Sales Environment

    This element focuses on the practical skills and knowledge required to build and maintain effective relationships with customers throughout the vehicle sales process. Learners must demonstrate competence in handling initial enquiries, conducting needs analysis, presenting vehicles, negotiating, and providing after-sales support. The emphasis is on professional communication, ethical selling, and the use of customer relationship management (CRM) systems to ensure repeat business and customer loyalty.

    City & Guilds Level 2 Diploma In Vehicle Sales Competence , City & Guilds Level 3 Diploma In Vehicle Sales Competence

    14 guidance points2 criteria

    Knowledge of the Suitability, Installation and Configuration of Vehicle Electrical Enhancements and Security Systems

    This element focuses on the comprehensive understanding required to safely and effectively install and configure aftermarket electrical enhancements and security systems in vehicles. It covers assessing suitability, interpreting technical information, and applying systematic fitting and testing procedures to ensure compliance with industry standards. Mastery of this topic enables technicians to enhance vehicle functionality and security while maintaining the integrity of the vehicle’s electrical system.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    14 guidance points2 criteria

    Operate a school service by bus or coach

    This element focuses on the specific duties of a bus or coach driver when operating a dedicated school service, ensuring safe and timely transportation of students. It covers confirming route schedules with educational institutions, implementing secure boarding and alighting procedures, and managing unexpected events while prioritising pupil welfare and regulatory compliance.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    7 guidance points

    Skills in Inspection, Repair and Replacement of Standard Light Vehicle Tyres

    This subtopic develops practical skills in the inspection, repair, and replacement of standard light vehicle tyres, including safe working practices, tyre condition assessment, puncture repair, and wheel balancing. Learners will gain competencies essential for vehicle maintenance workshops, ensuring they can follow industry procedures and make appropriate recommendations based on their findings.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance, City & Guilds Level 1 Certificate in Tyre Fitting Principles (QCF)

    23 guidance points3 criteria

    Reinstate the work site after Permanent Way engineering activities

    This subtopic covers the procedures and skills required to safely and efficiently restore a railway worksite after permanent way engineering activities, ensuring the line is fit for service and compliance with industry standards. It includes clearing materials, inspecting the track, verifying signal and electrical integrity, and completing necessary documentation to hand back the infrastructure.

    City & Guilds Level 2 NVQ Award In Rail Engineering Track Maintenance (QCF)

    11 guidance points

    Knowledge of Valuing Vehicles For Part Exchange

    This subtopic explores the critical role of accurate vehicle valuation in the part-exchange process, ensuring a fair trade-in price for customers while maintaining dealership profitability. Learners develop practical skills in appraising used vehicles using industry-standard tools and adapting to market conditions, preparing them to negotiate confidently and transparently in real sales environments.

    City & Guilds Level 3 Diploma In Vehicle Sales Principles, City & Guilds Level 3 Diploma In Vehicle Sales Competence

    14 guidance points2 criteria

    Competency in Routine Light Vehicle Maintenance

    This element focuses on developing the candidate's ability to perform routine light vehicle maintenance competently and safely in a real workshop environment. It covers all aspects from preparation, use of vehicle specifications, correct tool selection, and execution of maintenance tasks through to accurate recording and making informed recommendations for further work. Mastery of these skills ensures the vehicle remains safe, reliable, and compliant with manufacturer and legal standards.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence

    8 guidance points

    Help Customers who have Disabilities and Particular Requirements in the Aviation Security Environment

    This subtopic addresses the critical competence required of aviation security officers to identify, communicate with, and assist passengers who have disabilities or other particular requirements. It integrates legal obligations under the Equality Act 2010 and relevant aviation regulations with practical security screening procedures, ensuring that customer dignity is maintained without compromising safety. Mastery involves adapting standard protocols for physical, sensory, cognitive, and hidden disabilities while preserving the integrity of the security operation.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    9 guidance points

    Knowledge of Overhauling Light Vehicle Engine Units

    This element covers the comprehensive procedures and technical knowledge required to overhaul light vehicle engine units, including stripping, inspecting, measuring, reconditioning, and reassembling components to manufacturer specifications. It emphasises understanding of tolerances, wear limits, and the correct use of specialist tools and equipment to restore engine performance and reliability, ensuring compliance with health and safety and environmental regulations.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles, City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence , City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence

    20 guidance points3 criteria

    Manage Crowd Control in the Aviation Security Environment

    This subtopic covers the principles and techniques for safely and efficiently directing passengers and visitors in high-traffic aviation areas such as checkpoints, terminals, and boarding gates. It emphasizes maintaining security integrity, minimizing delays, and responding to dynamic situations while operating strictly within defined authority and legal frameworks. Learners must demonstrate the ability to apply communication skills, spatial awareness, and standard operating procedures to prevent bottlenecks and ensure compliance with aviation security regulations.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    6 guidance points

    Provide leadership and direction for own area of responsibility

    This element focuses on the practical application of leadership within a cabin crew context, covering how to set clear direction, communicate objectives effectively, and continuously improve through feedback. It emphasises the distinct role of a leader in motivating teams to deliver high service standards while maintaining rigorous safety compliance, and how self-assessment drives personal and operational development.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    4 guidance points

    Competency in Removing and Replacing Light Vehicle Electrical Units and Components

    This subtopic focuses on developing the practical skills and knowledge required to safely and competently remove and replace various electrical units and components on light vehicles, such as batteries, starter motors, alternators, lighting systems, and sensors. Learners will demonstrate the ability to interpret technical information, select and use appropriate tools, and adhere to health and safety procedures while performing these tasks. Mastery of these skills is essential for diagnosing faults, carrying out repairs, and ensuring vehicle electrical systems operate reliably in a professional automotive environment.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF), City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence

    17 guidance points2 criteria

    Competency in Removing and Replacing Light Vehicle Driveline Units and Components

    This element focuses on developing the practical competence required to safely remove and replace driveline units and components, such as drive shafts, differentials, and transmissions, on light vehicles. Learners must demonstrate systematic working, from interpreting technical data and selecting correct tools to executing the removal and replacement to manufacturer specifications, while adhering to health and safety procedures. Mastery of this skill ensures vehicle functionality and reliability, directly impacting road safety and customer satisfaction.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence

    8 guidance points

    Operate a community transport service for children and young persons

    This subtopic covers the safe and responsible operation of a community transport service tailored for children and young persons, including preparation, scheduling, pick-up/set-down procedures, and incident management. It emphasizes safeguarding obligations, communication with carers, and adherence to regulatory requirements specific to transporting vulnerable passengers. Practical application involves ensuring the physical and emotional well-being of young passengers throughout the journey.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    8 guidance points

    Knowledge of Automotive Retail Negotiation And Sales Techniques

    This subtopic equips learners with the essential skills to navigate automotive retail sales interactions, focusing on customer-centric negotiation and closing techniques. It emphasises the integration of effective communication, product presentation, and objection handling to achieve mutually beneficial sales outcomes in a competitive vehicle sales environment.

    City & Guilds Level 2 Diploma In Vehicle Sales Principles , City & Guilds Level 3 Diploma In Vehicle Sales Principles, City & Guilds Level 2 Diploma In Vehicle Sales Competence +1 more

    30 guidance points4 criteria

    Skills in Materials, Fabrication, Tools and Measuring Devices used in the Automotive Environment

    This unit equips learners with essential practical skills for selecting and safely using hand tools, measuring devices, and workshop equipment specific to the automotive environment. It covers material selection for fabrication and repair, alongside applying engineering principles to modify and fit components, ensuring industry-standard practices for accuracy and safety.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF), City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles +4 more

    57 guidance points7 criteria

    Installation of Signalling Equipment Using Non Complex Processes

    This subtopic equips learners with the essential practical skills to install basic rail signalling equipment, such as location cases, signal heads, and point machines, using straightforward methods. It ensures competence in following standard work instructions, interpreting simple wiring diagrams, and adhering to stringent railway safety and quality standards. Proficiency in these non-complex tasks is critical for safe and efficient signalling installation, forming the foundation for more advanced procedures.

    City & Guilds Level 2 NVQ Certificate in Rail Engineering Signalling Installer (QCF)

    8 guidance points

    Contribute to safe working practices in the rail engineering industry

    This element focuses on the essential safety competencies required for working on rail engineering electrification construction projects. It covers the identification and management of hazards specific to electrified railway environments, the application of safe working procedures, and the maintenance of a safe site through effective housekeeping. Mastery of these practices ensures compliance with industry regulations and minimises risks of accidents, protecting both personnel and infrastructure.

    City & Guilds Level 2 NVQ Certificate in Rail Engineering Electrification Construction (QCF), City & Guilds Level 2 NVQ Certificate in Rail Engineering Electrification Maintenance (QCF), City & Guilds Level 2 NVQ Certificate In Rail Engineering Traction and Rolling Stock (QCF)

    23 guidance points3 criteria

    Carry out pre and post aircraft de-icing checks

    This subtopic focuses on the critical procedures for conducting pre- and post-de-icing inspections to ensure aircraft surfaces are free from frozen contaminants, which is essential for safe flight operations. Learners will understand the importance of systematic visual and tactile checks, adherence to regulatory standards, and the correct use of de-icing/anti-icing fluids. Practical application involves confirming the need for de-icing before treatment and verifying that all critical surfaces are clean after treatment, thereby preventing accidents due to aerodynamic degradation.

    City & Guilds Level 2 Certificate in De-icing aircraft (QCF)

    18 guidance points2 criteria

    Deal effectively with challenging situations and passengers on a bus or coach

    This element equips bus and coach drivers with the competency to safely manage aggressive, disruptive, or distressed passengers, ensuring the welfare of all occupants and the continuity of service. It covers dynamic risk assessment, de-escalation techniques, and adherence to legal and company procedures. Mastery of these skills directly contributes to public safety, professional standards, and regulatory compliance in the passenger transport industry.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF), City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    18 guidance points2 criteria

    Maintain and develop personal knowledge, understanding and skills in the rail industry

    This subtopic focuses on the systematic approach to continuous professional development (CPD) within the rail signalling operational context. Learners are expected to proactively identify their learning needs, set measurable development goals, and engage in structured activities to enhance their competence in safety-critical procedures. The practical application involves evidencing how personal growth directly contributes to maintaining the integrity and efficiency of signal operations, aligning with both organisational standards and regulatory compliance.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Signal Operations), City & Guilds Level 2 NVQ Certificate In Rail Engineering Traction and Rolling Stock (QCF)

    13 guidance points2 criteria

    Skills in Inspecting Light Vehicles using Prescribed Methods

    This element focuses on the practical skills required to perform systematic light vehicle inspections following manufacturer-prescribed methods and industry standards. Learners must demonstrate competence in using workshop information systems, selecting and operating diagnostic and hand tools, and adhering to health and safety regulations. The ability to accurately record findings and propose evidence-based repair or maintenance recommendations is critical for effective vehicle servicing and MOT preparation.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles

    9 guidance points

    Allocate and monitor resources for railway electrification engineering activities

    This subtopic focuses on the critical process of allocating and monitoring resources—such as personnel, materials, plant, and time—for railway electrification engineering activities. It covers planning resource requirements, deploying them effectively, tracking their use against project milestones, and making adjustments to ensure efficient, safe, and compliant project delivery within the rail industry's stringent operational and safety standards.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Electrification Construction (QCF), City & Guilds Level 3 NVQ Certificate in Rail Engineering Electrification Maintenance (QCF)

    12 guidance points2 criteria

    Automotive Internal Combustion and Electric Hybrid System Repair and Replacement

    This subtopic focuses on the practical repair and replacement procedures for both internal combustion engine (ICE) and electric hybrid systems in modern vehicles. Learners will develop the skills to safely diagnose faults, disassemble and reassemble components, and validate repairs using manufacturer-specific data and diagnostic tools. The emphasis is on integrating high-voltage electrical safety with conventional mechanical repair techniques to ensure effective and compliant hybrid system maintenance.

    City & Guilds Level 3 Award in Hybrid Electric Vehicle Repair and Replacement

    7 guidance points

    Prepare the fork lift truck for driving or manoeuvering

    This subtopic covers the essential pre-operational checks and adjustments required to ensure a fork lift truck is safe and ready for driving or manoeuvering. Learners must demonstrate the ability to systematically inspect the truck for any defects, adjust the operator’s seat and controls, and verify that all safety devices are functional, thereby minimising risks during operation. Mastery of these routines is critical for compliance with health and safety regulations and effective machine handling in land-based environments.

    City & Guilds Level 2 Award In Land-Based Forklift Truck Operations (Rough Terrain, Masted and Telescopic Types), City & Guilds Level 2 Award In Land-Based Forklift Truck Operations (Reach Truck, Side Loader and Order Picker Types) (QCF), City & Guilds Level 2 Award In Land-Based Forklift Truck Operations (Counterbalance Type)

    26 guidance points3 criteria

    Operate and monitor aircraft cabin equipment and systems and monitor the in-flight environment

    This element focuses on the critical responsibilities of cabin crew in operating and monitoring aircraft cabin equipment, doors, communication systems, and the overall in-flight environment. Learners must demonstrate both practical competence and underpinning knowledge to ensure passenger safety, security, and comfort during all phases of flight, from pre-boarding checks to post-landing procedures.

    City & Guilds Level 2 Certificate for Cabin Crew (QCF)

    9 guidance points

    Establish Information for Telecoms Engineering Maintenance andor Fault Finding

    This element focuses on the structured process of gathering, interpreting, and validating technical information essential for performing telecoms maintenance and fault-finding activities on rail networks. It encompasses identifying necessary documentation, such as circuit diagrams and maintenance schedules, and understanding how to access and apply them to ensure safe, efficient, and compliant engineering work. Mastery of this competency is critical for minimising downtime and maintaining the integrity of safety-critical communications systems.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Telecoms Maintainer and Fault Finder (QCF), City & Guilds Level 3 NVQ Diploma in Rail Engineering Telecoms Maintainer and Fault Finder (QCF)

    15 guidance points2 criteria

    Restore track geometry faults to operational condition by the manual repair of Permanent Way assets and components

    This subtopic addresses the hands-on skills needed to manually correct deviations in track geometry—such as alignment, gauge, cant, and twist—that occur due to wear, settlement, or environmental factors. It covers the entire process from fault identification and selection of appropriate manual repair techniques to safe execution and post-repair validation, ensuring the track is returned to safe operational condition in compliance with railway standards.

    City & Guilds Level 2 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF) +1 more

    36 guidance points4 criteria

    Competency in Diagnosing Motor Vehicle Faults Where No Prescribed Process or Format is Available

    This unit develops the competence to diagnose complex vehicle faults where no standard procedure exists, requiring analytical reasoning and systematic testing. Learners must demonstrate safe working practices, effective use of information sources, and correct tool usage to identify root causes and recommend rectifications. The emphasis is on independent judgment and thorough documentation.

    City & Guilds Level 4 Certificate In Advanced Vehicle Diagnostics and Management Competence (QCF)

    6 guidance points

    Competency in Receiving and Storing Stock

    This element covers the essential skills and knowledge required for efficiently receiving tyre deliveries and managing stock control procedures within a tyre fitting workshop. It focuses on the accurate inspection of incoming goods, correct completion of documentation, and systematic storage that ensures stock is easily accessible, safe, and compliant with manufacturer and health and safety guidelines.

    City & Guilds Level 1 Diploma in Tyre Fitting Competence (QCF)

    5 guidance points

    Competency in Constructing Motor Vehicle Sales Packages

    This element focuses on the ability to design comprehensive motor vehicle sales packages that meet individual customer needs while complying with legal and ethical standards. It involves combining vehicle specifications, finance solutions, insurance products, and optional extras into a coherent proposal that demonstrates value and affordability. Mastery of this competency ensures sales professionals can maximise customer satisfaction and drive dealership profitability through tailored, transparent, and compliant offerings.

    City & Guilds Level 3 Diploma In Vehicle Sales Competence, City & Guilds Level 2 Diploma In Vehicle Sales Competence

    19 guidance points2 criteria

    Monitor and maintain aircraft cabin systems, equipment and the environment

    This element focuses on the senior cabin crew's responsibility to proactively oversee and sustain the aircraft cabin's operational readiness and passenger comfort throughout all flight phases. It encompasses systematic monitoring of cabin systems (e.g., lighting, galley, lavatory, in-flight entertainment) and equipment (e.g., emergency apparatus, catering facilities), alongside regulating the in-flight environment (e.g., temperature, air quality, hygiene) to meet regulatory and company standards. Practical application includes conducting pre-flight safety and serviceability checks, troubleshooting minor faults, coordinating with the flight deck and ground crew, and maintaining accurate logs to ensure compliance with aviation authority requirements.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    6 guidance points

    Plan, monitor and adjust staffing levels and schedules in a retail environment

    This unit focuses on the supervisory competence required to effectively plan, deploy, and adjust staffing resources within a vehicle fitting retail operation to meet service targets. It encompasses forecasting demand, creating rosters, monitoring performance, and making data-driven adjustments to optimise productivity and customer service.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Competency (QCF)

    8 guidance points

    Skills in Indentifying Suitability, Installation and Configuration of Vehicle Electrical Enhancements and Security Systems

    This element develops expertise in assessing vehicle electrical enhancement and security system requirements, ensuring safe installation practices, and configuring systems to operational specifications. Mastery involves interpreting technical data, selecting correct tools, and delivering functional, reliable enhancements while adhering to industry safety and legal standards.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF)

    9 guidance points

    Customer service in aviation

    This element focuses on the principles of excellent customer service within the aviation sector, covering communication, problem-solving, and the needs of diverse passengers. Learners explore how to handle challenging situations and provide inclusive assistance, ensuring passenger satisfaction and safety. These skills are essential for roles such as cabin crew, ground staff, and passenger service agents.

    City & Guilds Level 1 Certificate in Exploring the Aviation Industry

    6 guidance points

    Carry fare paying passengers within the framework of the private hire industry

    This subtopic focuses on the legal and operational requirements for carrying fare-paying passengers in the private hire industry. It covers the licensing obligations for drivers, vehicles, and operators, ensuring compliance with local authority regulations, and understanding the duties that safeguard passenger safety and service quality. Practical application involves adhering to booking-only rules, displaying required signage, and maintaining proper documentation.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)

    9 guidance points

    Secure the Aircraft

    This subtopic focuses on the critical security procedures for sealing and unsealing an aircraft to prevent unauthorized access, tampering, or sabotage. Learners will demonstrate the practical skills and underpinning knowledge required to correctly apply security seals, maintain accurate logs, and verify seal integrity upon unsealing, ensuring compliance with aviation regulations and organizational policies. Mastery of these procedures is essential for maintaining the security chain of custody during aircraft ground operations.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    9 guidance points

    Knowledge of Delivering A Vehicle Sales Static Presentation

    This element covers the core techniques and underpinning knowledge required to deliver an effective static vehicle sales presentation. It focuses on structuring a persuasive talk that highlights features, advantages, and benefits tailored to a customer's identified needs, while maintaining professional communication and handling questions confidently.

    City & Guilds Level 2 Diploma In Vehicle Sales Principles , City & Guilds Level 3 Diploma In Vehicle Sales Principles, City & Guilds Level 2 Diploma In Vehicle Sales Competence +1 more

    24 guidance points4 criteria

    Competency in Fitting Auxiliary Locks and Security Devices _Electrical & Mechanical_

    This unit develops the practical competency required to install both electrical and mechanical auxiliary security systems on vehicles. Learners will demonstrate the ability to safely integrate devices such as alarm systems, immobilisers, and mechanical locks, ensuring compliance with manufacturer specifications and industry standards. Successful completion evidences readiness for professional auto-electrical roles where precision and adherence to safety protocols are critical.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF), City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    19 guidance points2 criteria

    Contributing to a team

    This element introduces learners to the fundamental principles of effective teamwork within a vehicle maintenance environment. It emphasizes the importance of collaboration, clear communication, and understanding individual roles to ensure tasks are completed safely and efficiently. Learners will explore how team dynamics directly impact workshop productivity and customer satisfaction, preparing them for real-world garage operations.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 1 Diploma in Vehicle Maintenance

    23 guidance points3 criteria

    Carry Out Replacement of Components from Signalling Assets

    This subtopic addresses the competencies required to safely and efficiently replace components within rail signalling assets, such as signals, points, and level crossing equipment. Learners will gain knowledge of fault diagnosis, component selection, safe isolation procedures, and post-replacement testing in line with industry standards and safety regulations. The focus is on developing both practical skills and underpinning knowledge to ensure rail signalling system integrity and operational reliability.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Signalling Maintainer and Fault Finder (QCF)

    8 guidance points

    Knowledge of Selling Motor Vehicle Parts to Customers

    This element focuses on the supervisory knowledge required to legally and effectively sell motor vehicle parts. It covers compliance with sale of goods legislation, identifying suitable part options (OEM, aftermarket, reconditioned), communicating technical features and benefits, guiding customer decisions, and building long-term loyalty. Practical application ensures supervisors can train staff to deliver compliant, consultative sales that meet customer needs and business goals.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Principles (QCF), City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Competency (QCF)

    15 guidance points2 criteria

    Bird and Wildlife Control on Airports and Airfields

    This subtopic examines the critical importance of wildlife hazard management at aerodromes, focusing on legal obligations, risk assessment, and mitigation strategies to reduce bird and animal strikes. Students learn to apply habitat management, deterrent techniques, and operational procedures to ensure airside safety. The content bridges regulatory compliance with hands-on wildlife control practices essential for aviation operations.

    City & Guilds Level 3 Diploma In Aviation Operations (QCF)

    8 guidance points

    Knowledge of Motor Vehicle Interior Valeting

    This element provides the foundational knowledge for vehicle interior valeting, emphasising safe working practices, correct use of equipment and materials, and systematic cleaning procedures. It ensures learners understand how to protect themselves, the vehicle, and the environment while achieving professional results. This knowledge underpins practical competence in the valeting industry.

    City & Guilds Level 1 Certificate in Vehicle Valeting Principles (QCF), City & Guilds Level 2 Diploma in Vehicle Valeting Principles (QCF)

    20 guidance points2 criteria

    Plan routes in the road passenger transport industries

    This element focuses on the systematic planning of routes for community transport services, ensuring safety, efficiency, and compliance with legal and organisational requirements. It encompasses pre-journey preparation, route selection considering passenger needs and traffic conditions, and effective communication with passengers regarding journey details and any changes.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    10 guidance points

    Skills in Delivering A Vehicle Sales Static Presentation

    This subtopic equips learners with the practical skills to conduct an effective static vehicle presentation, focusing on engaging customers through tailored demonstrations of vehicle features and benefits. It emphasises building lasting customer relationships via active listening and personalised communication, ultimately guiding clients towards a positive purchase decision by gaining clear agreement on next steps.

    City & Guilds Level 2 Diploma In Vehicle Sales Principles , City & Guilds Level 3 Diploma In Vehicle Sales Principles

    19 guidance points2 criteria

    Supervise the Permanent Way engineering work of a team on site

    Supervising on-site permanent way engineering involves coordinating track maintenance activities, ensuring adherence to safety regulations such as the Sentinel scheme and Network Rail standards, and managing resources effectively. It requires technical knowledge of track defects, possession planning, and team leadership to deliver work safely, on time, and to the required quality. The supervisor acts as the key interface between the work site and higher management, taking responsibility for the team's safety and the integrity of the track infrastructure.

    City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Certificate In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF)

    23 guidance points3 criteria

    Direct Vehicles through the Aviation Security Environment

    This subtopic covers the procedures and protocols for safely directing vehicles within the aviation security environment, including understanding access control, vehicle search requirements, and communication methods. Learners will develop the skills to guide drivers through security checkpoints while maintaining compliance with aviation regulations and minimizing operational disruption.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    6 guidance points

    Skills in Diagnosing and Rectifying Light Vehicle Chassis System Faults

    This element focuses on the practical and theoretical competencies required to systematically diagnose, rectify, and verify faults in light vehicle chassis systems, including steering, suspension, brakes, and wheels. Learners develop skills in using diagnostic equipment, interpreting technical data, and applying safe working practices, ensuring that repairs restore vehicle operation to manufacturer specifications and legal requirements.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles

    9 guidance points

    Competency in Inspecting Light Vehicles Using Prescribed Methods

    This subtopic focuses on the systematic inspection of light vehicles to identify defects and ensure roadworthiness, adhering to manufacturer and legislative standards. Learners must demonstrate the ability to follow prescribed inspection methods safely, using correct tools and information sources, and accurately record findings to make informed maintenance or repair recommendations. Competence in this area is critical for technicians to uphold vehicle safety, reliability, and customer satisfaction in a professional workshop environment.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence , City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence

    16 guidance points2 criteria

    Introduction to vehicle technology and workshop methods and processes

    This subtopic provides foundational knowledge of vehicle workshop operations, covering safe use of hand and power tools, measuring instruments, and joining techniques. It also introduces basic electrical theory and multimeter usage, alongside vehicle construction materials, component design, and integral safety features, preparing learners for practical maintenance tasks.

    City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    23 guidance points3 criteria

    Competency in Delivering A Vehicle Sales Static Presentation

    This subtopic focuses on developing the skill of delivering an engaging and informative static vehicle presentation to potential customers in a dealership showroom. Learners will practice structuring presentations around key selling points, using effective communication techniques, and establishing trust to facilitate customer agreement. The competency aligns with real-world sales scenarios where a well-executed static presentation directly influences purchase decisions and customer satisfaction.

    City & Guilds Level 2 Diploma In Vehicle Sales Competence , City & Guilds Level 3 Diploma In Vehicle Sales Competence

    16 guidance points2 criteria

    Knowledge of Light Vehicle Engine Mechanical, Lubrication and Cooling System Units and Components

    This subtopic focuses on the operational principles and practical maintenance of light vehicle engine mechanical, lubrication, and cooling systems. Learners will develop the knowledge required to inspect, repair, and test key components such as cylinder heads, oil pumps, and radiators, ensuring they meet manufacturer specifications and safety standards. Mastery of these systems is essential for accurate diagnosis and effective servicing in a professional automotive workshop.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence , City & Guilds Level 1 Diploma in Vehicle Maintenance

    18 guidance points2 criteria

    Competency in Supporting Customer Service Improvements in the Automotive Sector

    This subtopic addresses the competency required to systematically gather and analyse customer feedback within the automotive electrical and mobile electrical service environment, using it to pinpoint areas for enhancement. It involves implementing tangible changes to service delivery and assisting in the evaluation of those changes to ensure they lead to improved customer satisfaction and operational outcomes. Practical application includes conducting post-service surveys, monitoring complaint trends, and adjusting processes such as appointment scheduling or diagnostic reporting to better meet client expectations.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    8 guidance points

    Competency in Brand, Product and Market Awareness in the Vehicle Sales and Supply Business

    This element develops the essential skills for vehicle sales professionals to effectively leverage brand, product, and market knowledge to drive personal sales performance. It focuses on monitoring achievements against targets, delivering value-centred sales that align vehicle features with customer needs, and systematically identifying and implementing solutions to enhance sales outcomes. Practical application includes analysing sales data, adapting to market trends, and using product insights to build customer trust and close deals.

    City & Guilds Level 2 Diploma In Vehicle Sales Competence , City & Guilds Level 3 Diploma In Vehicle Sales Competence

    14 guidance points2 criteria

    Knowledge of Light Vehicle Fuel, Ignition, Air and Exhaust System Units and Components

    This subtopic introduces learners to the fundamental principles and components of light vehicle fuel, ignition, air intake, and exhaust systems, equipping them with the knowledge to identify and describe each system’s function. Learners will develop the practical skills to safely perform routine checks, component replacements, and basic functional tests, ensuring vehicles operate efficiently and meet basic service requirements. Mastery of these elements is essential for progression to more advanced diagnostic roles in vehicle maintenance.

    City & Guilds Level 1 Diploma in Vehicle Maintenance, City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence

    12 guidance points2 criteria

    Recognise Diversity when Delivering Customer Service

    This unit focuses on the essential skill of recognising and valuing diversity in customer service within aviation ground security. It equips learners with the practical ability to adapt their interactions and procedures to meet the varied needs of passengers from different cultures, with disabilities, or with specific requirements, ensuring both security compliance and inclusive service delivery.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    8 guidance points

    Vehicle Steering and Suspension Systems

    This subtopic introduces learners to the fundamental principles of vehicle steering and suspension systems, focusing on their operation, routine maintenance, and the correct procedures for component removal, replacement, and wheel alignment checks. Emphasis is placed on complying with legislative and organisational requirements, utilising technical information sources, and selecting appropriate tools and equipment to perform tasks safely and effectively in a workshop environment.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    11 guidance points2 criteria

    Monitor and maintain health, safety and hygiene on board aircraft

    This element focuses on the senior cabin crew member's responsibility to proactively oversee and maintain the highest standards of health, safety, and hygiene throughout the aircraft cabin. It involves continuous monitoring of passenger and crew wellbeing, ensuring equipment is sanitary and functional, and enforcing working practices that prevent accidents and contamination. Practical application includes implementing airline-specific procedures, conducting inspections, and responding effectively to emerging risks such as infectious diseases or cabin malfunctions.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    8 guidance points

    Carry out basic routine vehicle maintenance

    This subtopic covers the essential principles and practical skills required to perform basic routine vehicle maintenance, including pre-use inspections, safety checks, and system top-ups. Learners will understand the purpose of scheduled servicing, identify relevant information sources (manufacturer specifications, handbooks, and regulatory requirements), and apply correct procedures to maintain vehicle safety, reliability, and legal compliance. Mastery of these fundamentals is critical for preventing breakdowns, ensuring roadworthiness, and building a solid foundation for further vehicle technology studies.

    City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    29 guidance points3 criteria

    Skills in Supporting Customer Service Improvements in the Automotive Sector

    This subtopic focuses on equipping learners with the skills to actively gather and analyze customer feedback within the automotive service environment, enabling them to identify and implement tangible service improvements. It covers the practical steps of initiating changes, monitoring their effectiveness, and supporting a culture of continuous enhancement. Mastery of these skills is crucial for enhancing customer satisfaction and operational efficiency in auto electrical and mobile electrical services.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF)

    8 guidance points

    Skills in diagnosing and Rectifying Light Vehicle Transmission and Driveline Faults

    This element focuses on equipping learners with the practical abilities to safely diagnose, repair, and test faults in light vehicle transmission and driveline systems. It integrates safe working practices, effective use of technical information, appropriate tool selection, systematic diagnostic procedures, rectification methods, and accurate record-keeping with actionable recommendations. Mastery ensures competent service in workshops, aligning with City & Guilds Level 3 standards.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles

    10 guidance points

    Gather and interpret information needed for specific Permanent Way engineering activities

    This element focuses on the essential skills of locating, extracting, and analysing technical documentation, engineering drawings, and work instructions critical for safe and efficient Permanent Way maintenance. Learners will develop competence in interpreting complex specifications and integrating diverse information sources to plan and execute track engineering tasks in compliance with railway standards and safety regulations.

    City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Certificate In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF)

    23 guidance points3 criteria

    Introduction to ICT

    This subtopic introduces learners to the fundamental role of ICT within a vehicle maintenance environment, focusing on practical applications such as using diagnostic software to identify faults, accessing digital service manuals and parts databases, and recording job information onto electronic systems. Learners will develop essential digital literacy skills required to safely and effectively operate ICT equipment, comply with workplace policies including data protection and health and safety, and produce clear, purpose-driven documentation such as job cards, check sheets, or customer reports.

    City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    22 guidance points3 criteria

    Competency in Valuing Vehicles For Part Exchange

    This element develops the learner's ability to accurately determine the part-exchange value of a vehicle, a critical skill in vehicle sales that directly impacts profitability and customer negotiation. It encompasses the systematic inspection of the vehicle's condition, history, and specification, combined with the application of industry-standard valuation tools and market knowledge to produce a fair and competitive offer. Practical application includes using pricing guides, assessing reconditioning costs, and understanding retail versus trade values to ensure a viable transaction for the dealership and a satisfactory deal for the customer.

    City & Guilds Level 3 Diploma In Vehicle Sales Competence

    12 guidance points

    Analyse the performance and condition of Permanent Way assets

    This subtopic equips learners with the capability to systematically evaluate the condition and performance of Permanent Way assets, including rails, sleepers, ballast, and switches, to ensure operational safety and compliance with engineering standards. Mastery involves interpreting inspection data, diagnosing defects, and formulating evidence-based maintenance strategies.

    City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Certificate In Rail Engineering Track Maintenance (QCF)

    18 guidance points3 criteria

    Knowledge of Diagnosis and Rectification of Transmission and Chassis Electrical Faults

    This element focuses on equipping learners with the ability to diagnose and rectify electrical faults in transmission and chassis systems, such as automatic transmission control, ABS, and stability control. It requires a deep understanding of system operation, including electronic control units, sensors, actuators, and data communication networks. Learners must also demonstrate proficiency in sourcing and interpreting technical information, and applying a logical diagnostic process using appropriate tools like multimeters, oscilloscopes, and scan tools, ensuring safe working practices and accurate fault rectification.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    16 guidance points2 criteria

    Community project

    This element focuses on developing learners' ability to initiate and manage a community-based vehicle maintenance project, from agreement of a suitable activity through to reflective review. It integrates practical planning, risk assessment, team collaboration, and evaluation to ensure safe and successful project delivery while reinforcing employability skills in a real-world context.

    City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    24 guidance points3 criteria

    Make sure your own actions reduce risks to health and safety

    This subtopic focuses on the learner's personal responsibility to proactively identify workplace hazards specific to a vehicle maintenance environment—such as moving vehicles, chemicals, and manual handling—and to assess and mitigate risks through safe working practices. It underpins the principle that individual actions, like wearing appropriate PPE and following safety protocols, are critical in preventing accidents and ensuring a safe working culture in garages and workshops.

    City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 2 Diploma in Automotive Maintenance and Repair (QCF)

    17 guidance points2 criteria

    Skills in Diagnosing and Rectifying Engine Electrical Faults

    This subtopic focuses on the practical skills required to systematically diagnose and rectify electrical faults within engine management and auxiliary systems. Learners will apply safe working practices, interpret technical data, and use specialist diagnostic equipment to identify faults, verify repairs, and document outcomes, reflecting the real-world expectations of an auto electrical technician.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF)

    4 guidance points

    Competency in Handling Vehicle Sales Telephone Enquiries

    This element focuses on the competency to professionally handle incoming telephone enquiries from potential vehicle purchasers, a critical customer service skill in automotive retail. Learners must demonstrate effective communication, product knowledge, and systematic information gathering to qualify leads and progress sales opportunities, while adhering to legal and ethical standards such as GDPR and FCA regulations.

    City & Guilds Level 2 Diploma In Vehicle Sales Competence , City & Guilds Level 3 Diploma In Vehicle Sales Competence

    19 guidance points2 criteria

    Knowledge of Overhauling Light Vehicle Transmission Units

    This subtopic covers the systematic overhaul of light vehicle transmission units, including gearboxes and final drives. Learners develop the knowledge to disassemble, inspect, and reassemble components accurately, ensuring correct tolerances and functionality. The practical application enables technicians to diagnose faults and restore transmission performance in line with manufacturer specifications.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles, City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence , City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence

    25 guidance points3 criteria

    Contribute to workplace housekeeping

    This unit covers the essential knowledge and skills required to maintain a safe and efficient working environment in a vehicle maintenance setting. Learners will understand legal responsibilities such as those under the Health and Safety at Work Act and COSHH regulations, as well as organisational procedures for housekeeping. They will demonstrate competence in cleaning the workshop, maintaining tools and equipment, and disposing of waste responsibly, ensuring compliance with industry standards and promoting workplace safety.

    City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 2 Diploma in Automotive Maintenance and Repair (QCF)

    15 guidance points2 criteria

    Skills in Diagnosing and Rectifying Transmission and Chassis Electrical Faults

    This subtopic focuses on the practical skills required to safely and systematically diagnose and rectify faults in vehicle transmission and chassis electrical systems, such as those found in automatic gearboxes, differential locks, and active suspension. Learners must demonstrate the ability to interpret wiring diagrams, use diagnostic equipment, and apply logical fault-finding procedures to restore correct operation. Competence is assessed through observed practical tasks, recorded evidence, and the ability to justify recommendations for further action.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF)

    9 guidance points

    Competency in Diagnosing and Rectifying Engine Electrical Faults

    This element assesses the learner's ability to systematically diagnose and rectify faults in engine electrical systems, including starting, charging, ignition, and engine management circuits. It covers safe working practices, accurate interpretation of technical data, proficient use of diagnostic equipment, and effective recording of findings. Mastery ensures vehicles are repaired to manufacturer specifications and customer satisfaction is maintained.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    10 guidance points

    Competency in Diagnosing and Rectifying Light Vehicle Chassis System Faults

    This unit focuses on developing the practical competence to diagnose and rectify faults in light vehicle chassis systems, including suspension, steering, brakes, and wheel alignment. Learners will apply methodical diagnostic processes using appropriate test equipment to identify issues, carry out rectification procedures following manufacturer specifications, and verify repairs through post-repair testing. The emphasis is on safe working practices, effective use of technical information, and accurate record-keeping to industry standards.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence

    7 guidance points

    Remove and replace engine units & components

    This subtopic provides foundational knowledge and practical skills for the safe removal and replacement of engine units and components in a vehicle maintenance context. Learners will explore engine construction, associated systems, and systematic disassembly/reassembly procedures to ensure vehicle functionality and compliance with manufacturer specifications. Emphasis is placed on adhering to health and safety regulations, selecting appropriate tools, and completing work to a professional standard.

    City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 2 Diploma in Automotive Maintenance and Repair (QCF)

    21 guidance points2 criteria

    Vehicle Fuel and Exhaust Systems

    This element covers the fundamental principles of vehicle fuel and exhaust systems, including their components, operation, and legislative requirements for safe working. Learners will develop practical skills in identifying system parts, selecting correct tools, and performing removal and replacement tasks under supervision, ensuring compliance with health and safety and environmental regulations.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    15 guidance points2 criteria

    Knowledge of Light Vehicle Transmission and Driveline Units and Components

    This element covers the fundamental operational principles of light vehicle clutch, manual gearbox, and driveline systems. Learners will explore how these systems transfer and modulate engine power to the road wheels, and develop the skills to diagnose, remove, replace, and test key transmission components as per manufacturer specifications.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence , City & Guilds Level 1 Diploma in Vehicle Maintenance

    13 guidance points2 criteria

    Remove and replace vehicle transmission and driveline units and components

    This element covers the fundamental principles and practical skills required to remove and replace transmission and driveline components on light vehicles. Learners will explore how these systems transmit power from the engine to the road wheels, study relevant health and safety legislation, and develop systematic removal and replacement techniques. Emphasis is placed on workshop best practice, including the proper use of lifting equipment, torque settings, and the interpretation of technical data to ensure roadworthiness and reliability.

    City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 2 Diploma in Automotive Maintenance and Repair (QCF)

    19 guidance points2 criteria

    Competency in Meeting And Greeting Vehicle Sales Customers

    This element focuses on the critical initial interaction between sales staff and potential vehicle buyers. It covers the techniques for establishing rapport, identifying customer needs through effective questioning, and qualifying leads to determine genuine sales opportunities. Mastery of this competency ensures a professional first impression that sets the foundation for a successful sales engagement and customer satisfaction.

    City & Guilds Level 2 Diploma In Vehicle Sales Competence , City & Guilds Level 3 Diploma In Vehicle Sales Competence

    12 guidance points2 criteria

    Managing personal finance

    This subtopic equips Level 1 Vehicle Maintenance learners with essential personal finance skills tailored to the motor trade. It covers identifying income streams typical of entry-level automotive roles, managing workshop-related outgoings, and applying budgeting techniques to achieve financial stability. Learners explore banking products and borrowing implications to make informed decisions supporting career progression and personal resilience.

    City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 1 Diploma in Vehicle Maintenance, City & Guilds Level 1 Certificate in Vehicle Maintenance

    23 guidance points3 criteria

    Knowledge of Overhauling Light Vehicle Steering and Suspension Units

    This subtopic equips learners with the in-depth knowledge to overhaul light vehicle steering and suspension units systematically. It covers fault diagnosis, safe disassembly, component inspection, replacement of worn parts, and precise reassembly in line with manufacturer data. Practical application ensures restored vehicle handling, stability, and compliance with safety standards.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles, City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence , City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence

    22 guidance points3 criteria

    Secure the work area during and following Permanent Way activities as Site Person in Charge

    This element focuses on the critical role of the Site Person in Charge (SPC) in establishing and maintaining a safe work environment during and after permanent way activities. It covers the implementation of safe systems of work, including arranging line blockages, setting up possession limits, and deploying lookout protection to safeguard staff from train movements. Mastery ensures compliance with Network Rail standards and legal obligations, preventing accidents and ensuring track integrity before normal operations resume.

    City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Certificate In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF)

    24 guidance points3 criteria

    Knowledge of Handover Of The Vehicle To The Customer

    The handover process in vehicle sales is a critical final stage that solidifies customer satisfaction, ensures legal and financial compliance, and generates future business opportunities. It involves a structured delivery of the vehicle, thorough explanation of its features, completion of all necessary documentation, and setting clear expectations for after-sales support. Mastery of handover techniques directly impacts customer loyalty, referral rates, and dealership reputation.

    City & Guilds Level 3 Diploma In Vehicle Sales Principles, City & Guilds Level 2 Diploma In Vehicle Sales Principles , City & Guilds Level 3 Diploma In Vehicle Sales Competence +1 more

    26 guidance points4 criteria

    Helicopter Operations

    This element covers the coordination of helicopter ground operations, focusing on achieving rapid and safe turnrounds while managing passenger, baggage, and cargo movements. It emphasises strict adherence to health and safety protocols specific to rotorcraft environments, including risk assessment and hazard control. Learners gain practical insight into loading procedures that ensure aircraft stability and regulatory compliance, preparing them for operational roles in heliport and airport settings.

    City & Guilds Level 3 Diploma In Aviation Operations (QCF)

    8 guidance points

    Knowledge in Enhancing Vehicle Electrical Systems

    This element focuses on equipping learners with the knowledge to evaluate, install, and verify aftermarket electrical enhancements on vehicles, such as lighting upgrades, audio systems, security devices, and auxiliary power outlets. It integrates theoretical understanding of vehicle electrical principles with practical considerations for safely modifying existing circuits, ensuring compatibility, and validating system integrity. Mastery of these skills is essential for technicians who customize or repair vehicle electrical systems in compliance with industry standards and customer requirements.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    18 guidance points2 criteria

    Manage financial transactions on coach journeys

    This subtopic covers the essential driver responsibilities for handling financial transactions on coach journeys, including receiving cash advances from passengers for group expenses and making cash payments for incidentals such as tolls, parking fees, or emergency fuel. It ensures drivers maintain accurate records, follow company procedures, and safeguard cash to prevent discrepancies and uphold trust. Mastery of these skills is crucial for demonstrating professional competence and financial accountability in a passenger transport environment.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    7 guidance points

    Team work in the aviation industry

    Effective teamwork is foundational to safety and operational efficiency in the aviation industry, where multidisciplinary crews rely on clear communication and coordinated efforts. This subtopic explores the methods and equipment used for intra-team communication, the principles of effective collaboration, and the practical application of teamwork skills in aviation contexts such as ground handling, cabin crew, and maintenance operations. Learners will understand how to apply these skills to meet industry standards and enhance overall performance.

    City & Guilds Level 1 Certificate in Exploring the Aviation Industry

    6 guidance points

    Vehicle Electrical Systems

    This subtopic introduces the foundational principles of vehicle electrical systems, focusing on safe working practices and basic maintenance tasks. Learners will gain practical skills in inspecting, testing, and replacing common electrical components such as batteries, fuses, and bulbs. The knowledge and competencies developed are essential for routine vehicle servicing and form a critical part of automotive vocational training.

    City & Guilds Level 1 Diploma in Vehicle Maintenance, City & Guilds Level 1 Certificate in Vehicle Maintenance

    16 guidance points2 criteria

    Provide a service to customers using a wheelchair in an accessible taxi or private hire vehicle

    This subtopic focuses on safely assisting wheelchair users during transfers to and from accessible vehicles, covering both the practical skills of handling wheelchairs and securing them in vehicles, and the knowledge underpinning safe and respectful customer service. It ensures drivers are competent in assessing risks, using appropriate equipment, and communicating effectively with passengers to maintain dignity and safety.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)

    6 guidance points

    Allocate and Monitor Resources for Telecoms Engineering Activities

    This element develops the competency to effectively plan, assign, and oversee the use of personnel, tools, test equipment, materials, and information for rail telecoms maintenance and fault-finding tasks. Learners must demonstrate systematic resource allocation, real-time monitoring, and post-task evaluation to ensure operational efficiency, safety compliance, and cost-effectiveness within the regulated rail environment.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Telecoms Maintainer and Fault Finder (QCF), City & Guilds Level 3 NVQ Diploma in Rail Engineering Telecoms Maintainer and Fault Finder (QCF)

    16 guidance points2 criteria

    Maintenance of Signalling Assets using complex processes

    This subtopic focuses on the maintenance of signalling assets through complex processes, which includes systematic inspection, fault diagnosis, and rectification of equipment such as signals, points, track circuits, and interlockings. Learners must demonstrate proficiency in using technical documentation, test equipment, and safety procedures to ensure railway signalling integrity and compliance with industry standards like those of Network Rail. This competence is critical for minimising train delays and preventing safety incidents.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Signalling Maintainer and Fault Finder (QCF)

    7 guidance points

    Operate, move or manoeuvre the fork lift truck

    This subtopic focuses on the safe and efficient operation, movement, and manoeuvring of reach trucks, side loaders, and order pickers in land-based environments. Learners must demonstrate controlled handling, accurate positioning, and adherence to operational procedures to minimise risks to personnel, loads, and infrastructure. Mastery of these skills ensures compliance with health and safety regulations and enhances workplace productivity.

    City & Guilds Level 2 Award In Land-Based Forklift Truck Operations (Reach Truck, Side Loader and Order Picker Types) (QCF), City & Guilds Level 2 Award In Land-Based Forklift Truck Operations (Rough Terrain, Masted and Telescopic Types), City & Guilds Level 2 Award In Land-Based Forklift Truck Operations (Counterbalance Type)

    26 guidance points3 criteria

    Manage personal development

    This element focuses on the senior cabin crew's ability to manage their own professional growth, ensuring alignment with airline standards and regulatory requirements. It involves systematically evaluating job performance against agreed criteria, identifying skill gaps, and implementing a structured development plan to enhance competence and career progression in the demanding aviation environment.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    7 guidance points

    Recognise airside hazards and minimise risks

    This subtopic equips cabin crew with essential knowledge to identify potential dangers on the airside ramp, such as moving aircraft and ground vehicles, jet blast, foreign object debris (FOD), and slippery surfaces, and to understand the associated risks including injury, hearing loss, and aircraft damage. Learners explore practical measures to work safely in this high-risk environment, emphasising personal responsibility and adherence to standard operating procedures to protect themselves and colleagues. The focus is on proactive hazard recognition and risk minimisation, crucial for maintaining a safe operational area and ensuring compliance with civil aviation safety regulations.

    City & Guilds Level 2 Certificate for Cabin Crew (QCF), City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    17 guidance points2 criteria

    Maintain positive workplace relationships

    This element focuses on the interpersonal skills essential for fostering a collaborative and efficient working environment within an automotive maintenance setting. Learners explore the dynamics of team cohesion, the impact of individual conduct on workplace morale, and the critical role of clear, respectful communication in preventing errors and conflicts. Practical application includes applying these principles during routine interactions with colleagues, supervisors, and customers to ensure smooth workshop operations and customer satisfaction.

    City & Guilds Level 2 Diploma in Automotive Maintenance and Repair (QCF)

    6 guidance points

    Competency in Diagnosing and Rectifying Transmission and Chassis Electrical Faults

    This element assesses the learner's ability to systematically diagnose, rectify, and test transmission and chassis electrical faults in vehicles. It covers the use of diagnostic equipment, interpretation of technical data, and adherence to safety and recording procedures essential for professional auto electrical competence.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    10 guidance points

    Direct Customers in the Aviation Security Environment

    This subtopic focuses on the skills and knowledge required to professionally direct customers within an aviation security environment, ensuring compliance with security regulations while maintaining a high standard of customer service. Learners will explore effective communication, signage interpretation, conflict resolution, and the safe routing of individuals through screening checkpoints, preparing them for real-world scenarios where clear guidance is essential for operational efficiency and passenger safety.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    8 guidance points

    Skills in Receiving and Storing Motor Vehicle Parts

    This element covers the systematic procedures for receiving, inspecting, and storing motor vehicle parts to ensure workshop efficiency and accurate inventory management. Learners must demonstrate the ability to prepare documented receiving areas, verify deliveries against purchase orders, handle discrepancies, and store parts according to organisational and manufacturer guidelines. Competence in this area directly impacts workshop productivity, stock accuracy, and the ability to maintain auditable records in line with supervisory responsibilities.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Principles (QCF)

    7 guidance points

    Field test aircraft de-icing fluids

    This subtopic covers the essential skill of performing field tests on aircraft de-icing fluids to verify their type, concentration, and freeze point before application. Learners must demonstrate competence in using equipment such as refractometers or test strips, interpreting results against standards like ISO or AEA, and accurately recording outcomes on de-icing logs to ensure flight safety and regulatory compliance.

    City & Guilds Level 2 Certificate in De-icing aircraft (QCF)

    12 guidance points2 criteria

    Establish information for signal engineering installation

    This subtopic covers the essential preparatory steps for signal engineering installation, focusing on how to gather, interpret and verify all necessary technical documentation and site-specific information. Candidates must demonstrate the ability to source and check installation specifications, schematic diagrams, and safety critical information before commencing work. Effective information establishment ensures compliance with rail industry standards, minimises installation errors and upholds operational safety.

    City & Guilds Level 2 NVQ Certificate in Rail Engineering Signalling Installer (QCF)

    4 guidance points

    Carry out routine inspection of the Permanent Way infrastructure

    This subtopic focuses on the competence and underpinning knowledge needed to conduct routine inspections of permanent way infrastructure, including track, switches, and crossings. It ensures learners can systematically assess condition, identify hazards, and report defects to maintain safe rail operations in compliance with industry standards.

    City & Guilds Level 2 NVQ Certificate In Track Patrolling (QCF), City & Guilds Level 2 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Certificate In Rail Engineering Track Maintenance (QCF) +2 more

    40 guidance points5 criteria

    Bus or Coach Operations

    This subtopic explores the operational aspects of bus and coach services, focusing on service planning, scheduling, and the practical procedures for safe and efficient driving. Learners will gain insight into how on-board systems such as ticketing machines, destination displays, and communication devices support service delivery and enhance passenger experience. Understanding these elements is crucial for professional drivers to comply with regulations and maintain high service standards.

    City & Guilds Level 2 Award In Knowledge for a Professional Bus or Coach Driver

    6 guidance points

    Assume and handover responsibility for area of control in the rail industry

    This element covers the critical procedures for safely accepting and transferring control of a signalling or operations area within the rail industry. It ensures operational continuity and safety by establishing clear communication protocols, understanding the current status of equipment and train movements, and documenting all relevant information. Mastery of these procedures is essential for preventing incidents and maintaining efficient rail services.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Signal Operations)

    9 guidance points

    Carry out maintenance on railway electrification equipment and components

    This subtopic covers the practical and theoretical aspects of conducting maintenance on railway electrification systems, including overhead line equipment (OLE) and conductor rail. Learners will develop the competence to safely isolate, inspect, test, and repair components, ensuring compliance with industry standards and operational reliability. Emphasis is placed on diagnostic techniques, preventative maintenance schedules, and adherence to safety-critical procedures.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Electrification Maintenance (QCF)

    10 guidance points

    Organise Effective Automotive Business Process Systems

    This subtopic focuses on the strategic organisation and management of business processes within an automotive service or maintenance environment. Learners are expected to critically analyse existing workflows, implement effective systems, and continuously improve operational efficiency. The emphasis is on aligning processes with organisational goals, regulatory requirements, and customer satisfaction while using key performance indicators and data-driven evaluation.

    City & Guilds Level 4 Certificate In Advanced Vehicle Diagnostics and Management Competence (QCF)

    8 guidance points

    Competency in Self Management And Administration In A Vehicle Sales Environment

    This unit focuses on developing the essential self-management and administrative skills required to perform effectively within a vehicle sales environment. Candidates will learn to organise their workload, maintain accurate sales documentation, and comply with legal and organisational requirements, ensuring a professional and efficient approach to sales operations.

    City & Guilds Level 3 Diploma In Vehicle Sales Competence

    6 guidance points

    Vehicle Wheels and Tyre Systems

    This unit introduces learners to the operational principles and legislative requirements surrounding vehicle wheel and tyre systems. It covers the safe removal, inspection, and replacement of wheels, including the correct use of tools and equipment, while ensuring compliance with health and safety regulations and manufacturer specifications. Practical application focuses on developing competence in routine maintenance tasks such as wheel changing, tyre condition assessment, and pressure checks, essential for entry-level roles in the automotive industry.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    15 guidance points2 criteria

    Knowledge of Inspection, Repair and Replacement of Commercial Vehicle Tyres

    This unit covers the fundamental principles of commercial vehicle tyre technology, including construction, legislation, and workplace procedures. Learners will develop the knowledge required to identify tyre types, understand materials and repair methods, and perform safe inspection, removal, repair, and replacement of tyres on commercial vehicles. Practical application focuses on ensuring roadworthiness and compliance with legal standards in a workshop environment.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance, City & Guilds Level 1 Certificate in Tyre Fitting Principles (QCF) +1 more

    36 guidance points4 criteria

    Skills in Removing and Replacing Light Vehicle Engine Units and Components

    This element develops practical skills in safely removing and replacing key engine mechanical, lubrication, and cooling components on light vehicles. It emphasizes adherence to manufacturer procedures, correct use of tools and equipment, and the importance of recording work accurately to support vehicle maintenance and repair.

    City & Guilds Level 1 Diploma in Vehicle Maintenance

    10 guidance points

    Skills in Removing and Replacing Light Vehicle Driveline Units and Components

    This subtopic develops the foundational practical skills required to safely remove and replace driveline components such as clutches, gearboxes, driveshafts, and differentials on light vehicles. Learners will interpret vehicle specifications, select correct tools, follow manufacturer procedures, and document work accurately, preparing them for routine maintenance tasks in a garage environment.

    City & Guilds Level 1 Diploma in Vehicle Maintenance

    10 guidance points

    Vehicle Transmission Systems

    Students explore the fundamental principles of how vehicle transmission systems transfer power from the engine to the wheels, including manual and automatic types. They learn to identify components, perform safe removal and replacement procedures, and check fluid levels, all while adhering to legislative and organisational standards. This unit provides essential hands-on skills for routine maintenance and prepares learners for real-world workshop tasks.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    11 guidance points2 criteria

    Skills in Inspection Repair and Replacement of Commercial Vehicle Tyres

    This subtopic equips learners with essential hands-on skills for the safe inspection, repair, and replacement of commercial vehicle tyres, including tread regrooving. It emphasises adherence to health and safety regulations, accurate fault diagnosis, and the recording of findings to ensure roadworthiness and compliance with legal standards.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance, City & Guilds Level 1 Certificate in Tyre Fitting Principles (QCF)

    29 guidance points3 criteria

    Vehicle Hand Skills and Manufacturing Techniques

    This subtopic introduces learners to fundamental vehicle hand skills and manufacturing techniques essential for basic vehicle maintenance and repair. It covers the correct selection and safe use of hand tools, precision measuring, and component fabrication methods, ensuring compliance with health and safety legislation and workshop procedures. Practical application focuses on producing simple vehicle-related components to specified tolerances.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    12 guidance points2 criteria

    Skills in Motorcycle Internal Engine Systems

    This subtopic centres on developing practical competence in the safe removal and replacement of electrical units and components within motorcycle internal engine systems, such as starter motors, alternators, and batteries. Learners learn to interpret manufacturer manuals and circuit diagrams, select correct tools, and execute tasks while adhering to health and safety protocols. Mastery of these skills ensures reliable vehicle operation and is foundational for progression in motorcycle maintenance careers.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    20 guidance points2 criteria

    Carry out non-destructive testing of rails

    This unit covers the principles and practical techniques for detecting internal and surface defects in rails using non-destructive testing (NDT) methods such as ultrasonic testing and eddy current testing. Learners gain the competence to operate NDT equipment, interpret results, and report findings in accordance with railway industry standards, ensuring track safety and compliance. The training emphasizes hands-on proficiency and theoretical understanding necessary for maintaining rail infrastructure integrity.

    City & Guilds Level 2 NVQ Certificate in Non-Destructive Rail Testing (QCF)

    8 guidance points

    Assist with maintenance on railway electrification equipment and components

    This element focuses on assisting skilled technicians with the maintenance of railway electrification systems, including overhead line equipment, conductor rails, and associated components. Learners must apply safe working practices, use appropriate tools and instruments, and follow planned maintenance procedures to ensure system reliability and personal safety. Mastery involves demonstrating practical competence under supervision and understanding the critical nature of electrical safety rules in a live railway environment.

    City & Guilds Level 2 NVQ Certificate in Rail Engineering Electrification Maintenance (QCF)

    10 guidance points

    Skills in Monitoring And Solving Customer Service Problems Within A Vehicle Parts Environment

    This element equips learners with the supervisory skills to effectively monitor, address, and prevent customer service failures within a vehicle parts department. It emphasizes immediate problem resolution using active listening and product knowledge, systematic identification of recurring issues through data analysis and feedback, and proactive implementation of long-term solutions such as process improvements and staff training. Mastery ensures consistent service quality, enhanced customer loyalty, and operational efficiency.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Principles (QCF)

    6 guidance points

    Select, transfer and position loads using a fork lift truck

    This element focuses on the practical skills and underpinning knowledge for selecting appropriate loads, transferring them safely, and positioning them accurately using a reach truck, side loader, or order picker. Learners must demonstrate the ability to assess load stability, operate controls smoothly, and adhere to safe working practises while navigating varied workplace environments.

    City & Guilds Level 2 Award In Land-Based Forklift Truck Operations (Reach Truck, Side Loader and Order Picker Types) (QCF), City & Guilds Level 2 Award In Land-Based Forklift Truck Operations (Rough Terrain, Masted and Telescopic Types), City & Guilds Level 2 Award In Land-Based Forklift Truck Operations (Counterbalance Type)

    28 guidance points3 criteria

    Skills in Valuing Vehicles For Part Exchange

    This subtopic equips learners with the practical and analytical skills to accurately assess the market value of vehicles presented for part exchange. Mastery involves integrating data from industry-recognised valuation guides, physical inspection findings, and local market intelligence to produce a justified, transparent offer that balances commercial viability with customer acceptance.

    City & Guilds Level 3 Diploma In Vehicle Sales Principles

    7 guidance points

    Developing and improving the customer service process

    This element focuses on the systematic improvement of customer service within aviation operations. Learners evaluate how feedback drives service enhancements, explore strategies for promoting ancillary products and services, and analyse the critical role of teamwork and performance monitoring in delivering consistent, high-quality passenger experiences.

    City & Guilds Level 3 Diploma In Aviation Operations (QCF)

    8 guidance points

    Maintenance of Telecoms Equipment using complex processes

    This element focuses on the advanced skills required to conduct systematic maintenance of rail telecoms equipment, involving complex diagnostic procedures, intricate system configurations, and the integration of multiple subsystems. Learners will apply logical fault-finding methodologies, utilise specialised test instruments, and adhere to rigorous safety and quality standards to ensure optimal performance and reliability of communication assets within the rail infrastructure.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Telecoms Maintainer and Fault Finder (QCF), City & Guilds Level 3 NVQ Diploma in Rail Engineering Telecoms Maintainer and Fault Finder (QCF)

    16 guidance points2 criteria

    Skills in Locating and Correcting Simple Electrical Faults in the Automotive Workplace

    This element focuses on developing the practical skills required to safely diagnose and rectify simple electrical faults in automotive systems. Learners will apply structured testing techniques using appropriate tools and equipment, interpret technical information, and document findings accurately to ensure reliable vehicle operation. Mastery of these competencies is essential for routine maintenance and effective repair in the automotive electrical workplace.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF)

    9 guidance points

    Deliver reliable customer service

    This element focuses on the essential skills and knowledge required by cabin crew to consistently meet and exceed passenger expectations. It covers the full customer service cycle, from proactive preparation and consistent service delivery to evaluating and improving the customer experience. Mastery of these techniques ensures safety, comfort, and loyalty in the aviation environment.

    City & Guilds Level 2 Certificate for Cabin Crew (QCF), City & Guilds Level 2 Diploma in Vehicle Valeting Principles (QCF)

    14 guidance points2 criteria

    Identify and deal with defects and discrepancies in railway traction and rolling stock

    This subtopic focuses on the essential skills and knowledge required to identify and address defects and discrepancies in railway traction and rolling stock, ensuring operational safety and compliance. Learners will apply systematic inspection techniques, interpret maintenance manuals, and follow prescribed reporting and rectification procedures to maintain fleet integrity. Practical application involves using inspection tools, documenting findings accurately, and initiating appropriate corrective actions within the scope of a Level 2 role.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Traction and Rolling Stock (QCF)

    6 guidance points

    Prepare work site for Permanent Way engineering activities

    This subtopic focuses on the essential preliminary activities required to establish a safe and compliant work site for Permanent Way engineering tasks, including track maintenance, inspection, and renewal. It covers the practical application of safety protocols, site layout planning, and the coordination of personnel, tools, and materials in accordance with railway industry standards and regulations. Mastery ensures that all subsequent engineering activities can proceed efficiently, minimising risk to workers and the operational railway.

    City & Guilds Level 2 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF) +1 more

    27 guidance points4 criteria

    Operate a community transport service

    This element focuses on the practical and theoretical knowledge required to safely and effectively operate a community transport service, including pre-service vehicle preparation, managing passenger comfort systems, and executing the service in accordance with regulatory and organisational requirements. Mastery of these competencies ensures a high standard of passenger care, vehicle safety, and compliance with relevant legislation, which are critical for professional drivers in the community transport sector.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    7 guidance points

    Monitor and maintain security on board aircraft

    This element covers the critical responsibilities of senior cabin crew in ensuring the security of the aircraft and passengers by conducting vigilant monitoring, implementing preventative measures, and responding effectively to security breaches. It encompasses both proactive strategies to deter threats and reactive protocols to manage incidents, aligning with UK aviation security regulations and best practice for in-flight safety.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    6 guidance points

    Deal with emergencies and incidents during a bus or coach journey

    This element covers the critical competency of safely managing emergencies and incidents that may occur during a bus or coach journey. Candidates must demonstrate the ability to assess dynamic situations, make prompt and appropriate decisions, and take effective action to protect passengers, other road users, and the vehicle. It also includes legal compliance during roadside checks by enforcement agencies, ensuring the driver upholds safety and regulatory standards at all times.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    8 guidance points

    Safe Bus or Coach Services

    This element covers the essential health and safety requirements for operating bus or coach services, including legal responsibilities under relevant legislation such as the Health and Safety at Work Act and specific regulations for passenger transport. Learners must demonstrate an understanding of pre-use vehicle checks, identifying defects, and taking appropriate action to ensure the safety of passengers, crew, and other road users before commencing a journey.

    City & Guilds Level 2 Award In Knowledge for a Professional Bus or Coach Driver

    5 guidance points

    Knowledge of Diagnosis and Rectification of Light Vehicle Transmission and Driveline Faults

    This subtopic explores the design, operation, and interconnected functions of light vehicle transmission and driveline systems, including clutches, manual and automatic gearboxes, driveshafts, and final drive units. Learners acquire the skills to methodically diagnose common faults using manufacturer-specific diagnostic tools and technical data, then perform rectification procedures such as component replacement or adjustment. Competence in this area ensures vehicle reliability, safety, and compliance with roadworthiness standards.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence , City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles

    16 guidance points2 criteria

    Vehicle Braking Systems

    This subtopic covers the fundamentals of vehicle braking systems, including their operation, legislative and organisational requirements, and practical maintenance tasks. Learners will develop skills in locating and interpreting technical information, selecting appropriate tools, and safely carrying out removal, replacement, and level checks of braking components, applying basic manufacturing techniques and system inspections.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    19 guidance points2 criteria

    Plan Telecoms Maintenance Testing Activities

    Planning telecoms maintenance testing activities in rail engineering involves systematically preparing for routine and reactive maintenance on critical communication systems, ensuring they meet safety and performance standards. This includes interpreting work instructions, risk assessments, resource allocation, and scheduling to minimise disruption to railway operations. Effective planning is essential to maintain signal integrity, prevent failures, and comply with stringent regulatory requirements.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Telecoms Maintainer and Fault Finder (QCF)

    8 guidance points

    Lead a Team in an Automotive Environment

    This element focuses on the knowledge and skills required to lead a team effectively within an automotive workshop or dealership environment. It covers the application of leadership theories, communication strategies, and performance management techniques to ensure operational efficiency, safety compliance, and high-quality service delivery. Learners will explore how to motivate technicians, resolve conflicts, and align team objectives with organizational goals.

    City & Guilds Level 4 Certificate In Advanced Vehicle Diagnostics and Management Competence (QCF)

    10 guidance points

    Competency in Removing and Replacing Light Vehicle Engine Units and Components

    This subtopic focuses on developing the practical competency to safely and efficiently remove and replace light vehicle engine units and components, including mechanical, lubrication, and cooling system parts. Learners must demonstrate correct use of tools and equipment, adherence to manufacturer specifications and workplace procedures, and the ability to accurately record work and recommend further actions. Mastery ensures minimal downtime and preserves vehicle integrity in a professional workshop environment.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence

    9 guidance points

    Isolate and earth contact systems to meet defined isolation requirements in the rail engineering industry

    This subtopic covers the essential safety-critical procedure of isolating and earthing overhead line equipment (OLE) or conductor rail systems to enable safe working in the railway electrified environment. Learners must demonstrate competence in applying correct switching schedules, using approved equipment, and verifying dead conditions before issuing safety documentation. Mastery of these procedures is vital to prevent electrical accidents and ensure compliance with rail industry standards and regulations.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Electrification Construction (QCF), City & Guilds Level 3 NVQ Certificate in Rail Engineering Electrification Maintenance (QCF)

    16 guidance points2 criteria

    Competency in Receiving and Storing Motor Vehicle Parts

    This element addresses the supervisory competencies essential for managing the receipt and storage of motor vehicle parts within a busy workshop environment. It covers the planning and preparation of resources, the systematic inspection and verification of incoming stock against orders, and the correct storage procedures that preserve part integrity and support efficient workshop operations. Accurate record-keeping and documentation are critical to this process, ensuring full traceability and compliance with quality standards.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Competency (QCF)

    7 guidance points

    Carry fare paying passengers within the regulatory framework of the taxi industry

    This element examines the legal and regulatory duties of taxi and private hire drivers when transporting fare-paying passengers. Learners must understand why licensing exists, how to obtain and maintain a driver’s licence, ensure vehicle compliance, and consistently apply the local authority framework during in-service operation.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)

    9 guidance points

    Assist with Tests and Checks of Signalling Equipment

    This subtopic covers the practical skills and underlying knowledge required to assist a competent person during signalling equipment testing and commissioning. Learners will understand the importance of adhering to safety protocols, using correct test instruments, and accurately documenting results. Competence in this area ensures that signalling systems function reliably and safely, minimising risks to rail operations.

    City & Guilds Level 2 NVQ Certificate in Rail Engineering Signalling Installer (QCF)

    9 guidance points

    Maintain a Safe and Secure Working Environment in the Aviation Security Industry

    This subtopic covers the dual responsibilities of maintaining personal and workplace safety while upholding stringent security protocols in aviation environments. Learners will develop practical skills in hazard identification, security screening, incident reporting, and compliance with aviation regulations to ensure a secure airside and landside operation. The focus is on integrating health and safety best practices with aviation-specific security measures to protect passengers, staff, and infrastructure.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    8 guidance points

    Preparation for entry to employment in the aviation industry

    This element equips learners with the essential knowledge and skills to successfully navigate the recruitment process within the aviation sector. It covers career planning, job search strategies, understanding role-specific requirements, application procedures, and interview techniques, all tailored to the unique standards and regulations of the aviation industry. Practical emphasis is placed on developing a personal action plan and demonstrating employability skills through simulated application and interview activities.

    City & Guilds Level 1 Certificate in Exploring the Aviation Industry

    7 guidance points

    Planning for progression

    This subtopic equips learners with the skills to take ownership of their educational journey within motor vehicle maintenance. It focuses on understanding the structure of their Level 1 Diploma programme, the specific facilities and services available at their training centre, and how to leverage these for personal development. By recognising their own strengths and areas for growth, learners create actionable plans to enhance their performance and progression in the automotive industry.

    City & Guilds Level 1 Diploma in Vehicle Maintenance (QCF), City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    24 guidance points3 criteria

    Diagnose Faults in Signalling Assets

    This subtopic covers the systematic diagnosis of faults within rail signalling assets, including signals, points, track circuits, and interlocking systems. It emphasises the use of test equipment, technical documentation, and logical fault-finding methodologies to identify root causes while ensuring safety and minimal operational disruption. Learners develop competence in interpreting fault symptoms, analysing circuitry, and applying organisational procedures to restore correct asset functionality.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Signalling Maintainer and Fault Finder (QCF)

    7 guidance points

    Skills in Receiving and Storing Stock

    This subtopic covers the essential skills for receiving and storing automotive parts, including verifying deliveries against documentation, identifying discrepancies, handling stock control systems, and maintaining accurate records. Mastery ensures workshop efficiency and supports vehicle maintenance operations by guaranteeing correct parts availability.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance, City & Guilds Level 1 Certificate in Tyre Fitting Principles (QCF)

    23 guidance points3 criteria

    Knowledge of Motorcycle Internal Engine Systems

    This element focuses on the fundamental operation of motorcycle internal engine systems, including mechanical, lubrication, cooling, and transmission components. Learners gain essential knowledge for diagnosing and maintaining power train systems, preparing them for practical assessment. Understanding these systems underpins safe and effective vehicle maintenance techniques.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    16 guidance points2 criteria

    Skills in Motorcycle Preparation and Inspection

    This element covers the essential practical skills required to prepare and inspect motorcycles for safe use and regulatory compliance. Learners will develop the ability to work systematically through set procedures, using correct tools and technical information to check key components such as brakes, tyres, lights, and controls. Accurate recording of findings and making appropriate repair or maintenance recommendations are integral to competent performance.

    City & Guilds Level 1 Certificate in Vehicle Maintenance , City & Guilds Level 1 Diploma in Vehicle Maintenance

    18 guidance points2 criteria

    Assist with installation of railway electrification equipment and components

    This subtopic focuses on the practical skills and underpinning knowledge required to assist in the installation of railway electrification equipment, such as overhead line components, conductor rails, and associated bonding systems. Learners will develop an understanding of safe working practices, component identification, and installation techniques within the context of rail electrification construction, ensuring compliance with industry standards and regulations.

    City & Guilds Level 2 NVQ Certificate in Rail Engineering Electrification Construction (QCF)

    8 guidance points

    Competency in Overhauling Light Vehicle Engine Mechanical Units

    This subtopic evaluates a learner's ability to methodically overhaul light vehicle engine mechanical units, integrating safety protocols, technical information interpretation, precise tool use, and systematic recording. Mastery involves dismantling, inspecting, measuring, and rebuilding components such as cylinder heads, pistons, crankshafts, and valve trains to manufacturer specifications, ensuring functionality and reliability. The competence demonstrated is essential for maintaining engine performance, diagnosing faults, and adhering to industry standards in a workshop environment.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence , City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence

    18 guidance points2 criteria

    Signal and monitor trains

    This element covers the critical competencies required to safely control train movements and oversee their progress within a designated area. Candidates must demonstrate the ability to apply signalling regulations, operate control equipment, and maintain continuous vigilance to ensure safe passage. Practical application involves using communication systems effectively, responding to abnormal occurrences, and keeping accurate records to uphold the highest safety standards.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Signal Operations)

    8 guidance points

    Competency in Providinge Diagnostic Equipment and Technical Information System Support in Motor Vehicle Environments

    This unit assesses the learner's competence in maintaining and updating diagnostic equipment and technical information systems essential for accurate vehicle fault diagnosis. It covers proactive maintenance, systematic fault finding, and effective communication to ensure minimal workshop disruption when equipment requires repair or replacement.

    City & Guilds Level 4 Certificate In Advanced Vehicle Diagnostics and Management Competence (QCF)

    10 guidance points

    Develop working relationships with colleagues

    This subtopic focuses on cultivating effective working relationships among senior cabin crew to ensure operational safety, efficiency, and high passenger service standards. It examines the practical benefits of collaboration, techniques for establishing professional rapport, sustaining respectful conduct, mastering varied communication methods, and proactively addressing interpersonal difficulties to maintain a harmonious and high-performing team.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    10 guidance points

    Ensure the health and safety of air passengers

    This subtopic focuses on the cabin crew's pivotal role in safeguarding passenger well-being through effective communication of safety procedures and vigilant maintenance of a hygienic cabin environment. It encompasses the delivery of pre-flight safety briefings, management of in-flight health hazards, and adherence to regulatory compliance standards. Practical application involves executing safety demonstrations, monitoring cabin conditions, and responding swiftly to health or safety incidents to ensure collective security.

    City & Guilds Level 2 Certificate for Cabin Crew (QCF)

    5 guidance points

    The aviation industry

    This subtopic introduces learners to the structure and daily operations of the aviation industry, covering both airline operations and aviation operations on the ground. It emphasises the integration of health, safety, and security procedures as fundamental to all aviation activities, from passenger handling to aircraft turnaround. Understanding these elements is essential for anyone pursuing a career in aviation, as they ensure regulatory compliance and the protection of passengers, crew, and assets.

    City & Guilds Level 1 Certificate in Exploring the Aviation Industry

    8 guidance points

    Carry out routine vehicle maintenance

    This element focuses on equipping learners with the practical skills and underpinning knowledge to perform routine light vehicle maintenance safely and effectively. It covers understanding vehicle systems, legislative requirements like health and safety, organisational procedures, and systematic servicing processes. Mastery ensures competent execution of tasks such as fluid checks, filter replacements, and basic inspections in line with industry standards and regulatory compliance, preparing candidates for real-world workshop environments.

    City & Guilds Level 2 Diploma in Automotive Maintenance and Repair (QCF)

    10 guidance points

    Ramp Handling

    This element focuses on the critical processes involved in aircraft turnaround on the ramp, from arrival to departure. Learners explore safe and efficient procedures for loading and unloading baggage, cargo, and passengers, ensuring schedules are met without compromising safety. Emphasis is placed on regulatory frameworks and practical methods that maintain ramp safety, prevent damage, and protect personnel in the busy airside environment.

    City & Guilds Level 3 Diploma In Aviation Operations (QCF)

    7 guidance points

    Establish information for signal engineering maintenance or fault finding

    This element focuses on the initial critical step of gathering and interpreting all necessary documentation, technical data, and work instructions prior to commencing maintenance or fault-finding activities on rail signalling systems. It ensures that maintainers can identify safe working practices, access relevant schematics, and understand fault history to diagnose issues effectively. Mastery of this component underpins efficient, compliant, and safe signalling maintenance operations, reducing system downtime and enhancing railway reliability.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Signalling Maintainer and Fault Finder (QCF)

    7 guidance points

    Skills in Motor Vehicle Interior Valeting

    This subtopic focuses on developing the practical skills required to thoroughly clean and refresh the interior of a vehicle, including carpets, upholstery, dashboard, and glass surfaces. Learners will apply safe working practices, select and use appropriate equipment and materials such as vacuums, brushes, and cleaning agents, and follow systematic procedures to achieve professional valeting standards.

    City & Guilds Level 1 Certificate in Vehicle Valeting Principles (QCF), City & Guilds Level 2 Diploma in Vehicle Valeting Principles (QCF)

    13 guidance points2 criteria

    Skills in Fitting Auxiliary Locks and Security Devices _Electrical & Mechanical_

    This element focuses on the practical skills required to install both electrical and mechanical auxiliary security devices on vehicles, such as deadbolts, steering locks, alarms, and immobilisers. Learners must demonstrate safe working practices, accurate interpretation of vehicle schematics, proficient use of specialist tools, and the ability to test and commission installed systems. The practical application lies in preparing candidates for real-world roles as auto-electricians, enabling them to enhance vehicle security while adhering to industry standards.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF), City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Principles (QCF)

    16 guidance points2 criteria

    Ensure health and safety in the work environment in the road passenger transport industries

    This element focuses on embedding health and safety practices into daily community transport operations. Learners must demonstrate a proactive approach to identifying hazards, conducting dynamic risk assessments, and implementing control measures to protect passengers, themselves, and property. Practical application includes real-world scenarios such as vehicle pre-checks, passenger assistance, and emergency response.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    6 guidance points

    Plan routes in the taxi and private hire industries

    This subtopic focuses on the skills and knowledge required to plan and execute the most direct and recognised routes for passenger transport in the taxi and private hire industries. It emphasises the use of navigation tools, understanding of road networks, and the ability to adapt to real-time conditions while complying with legal and customer service obligations. Mastery ensures efficient, safe, and professional journey delivery that meets both regulatory standards and passenger expectations.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)

    7 guidance points

    Skills in Processing Payment Transactions Within A Vehicle Parts Environment

    This subtopic covers the essential skills required to accurately calculate prices and process payments for motor vehicle parts, including understanding VAT, discounts, and surcharges, while delivering high-quality customer service. It involves the use of electronic point of sale systems, handling various payment methods, and ensuring compliance with financial and data protection regulations. Mastery of these skills ensures smooth transactions and enhances customer satisfaction in a vehicle parts retail or trade counter environment.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Principles (QCF)

    6 guidance points

    Determine Requirements for the Safe Access to Work Locations for Signal Engineering

    This element addresses the competencies required to safely plan and access work locations in the rail signalling environment. It covers the interpretation of safety regulations, risk assessment methodologies, permit-to-work systems, and effective communication protocols essential for protecting both workers and train operations. Mastery ensures installers can confidently determine access requirements in line with organisational and Network Rail standards.

    City & Guilds Level 2 NVQ Certificate in Rail Engineering Signalling Installer (QCF), City & Guilds Level 3 NVQ Certificate in Rail Engineering Signalling Maintainer and Fault Finder (QCF)

    18 guidance points2 criteria

    Skills in Overhauling Light Vehicle Transmission Units

    This subtopic focuses on the practical competencies required to safely and effectively overhaul light vehicle transmission units, including both manual and automated manual types. Learners must demonstrate systematic disassembly, inspection, measurement, repair, and reassembly procedures, ensuring compliance with manufacturer specifications and health and safety standards. The skills developed are directly applicable to real-world workshop environments, where accurate diagnostics and methodical overhauls are essential to restore transmission functionality and longevity.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles

    9 guidance points

    Carry out installation of railway electrification equipment and components

    This subtopic focuses on the practical skills and underpinning knowledge required to safely install overhead line equipment (OLE), conductor rail, and associated components in railway electrification construction. Learners must demonstrate competence in interpreting technical drawings, using specialist tools, and adhering to rigorous safety and quality standards during installation. Successful completion confirms the ability to carry out controlled installation tasks that meet Network Rail and industry specifications, ensuring operational integrity and safety of electrified railway infrastructure.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Electrification Construction (QCF)

    8 guidance points

    Drive passenger carrying vehicles on international journeys

    This element covers the essential knowledge and skills required to safely and legally drive passenger carrying vehicles on international journeys, including cross-border route planning, compliance with varying national regulations, and managing passenger documentation and welfare during border crossings. Drivers must demonstrate competence in adapting their driving to unfamiliar road systems while maintaining professional standards and security awareness throughout the entire journey.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    7 guidance points

    Organise Local Telecoms Engineering Activities

    This element focuses on the competence required to plan, coordinate, and manage local telecoms engineering activities within the rail environment, ensuring that maintenance, fault-finding, and installation tasks are executed safely and efficiently. It covers the application of work planning procedures, resource allocation, and compliance with relevant standards and regulations to minimize disruption and maintain operational integrity.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Telecoms Maintainer and Fault Finder (QCF)

    9 guidance points

    Operate IT Systems and Ancillary Equipment in the Aviation Security Environment

    This subtopic focuses on the practical operation of IT systems and ancillary equipment within an aviation security context, including access control, CCTV, and screening devices. Learners must understand system functionalities, security protocols, and data integrity to ensure safe and efficient airport operations, directly impacting national and international security standards.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    9 guidance points

    Provide professional customer service in the bus and coach industry

    This element focuses on delivering exceptional customer service within the bus and coach industry, ensuring drivers represent their organisation professionally through appropriate dress and behaviour. It covers the continuous development of personal skills and knowledge to adapt to industry changes, and the cultivation of positive relationships with passengers to enhance safety, satisfaction, and loyalty. Mastery of these aspects leads to improved service quality and career progression.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    8 guidance points

    Competency in Selling Motor Vehicle Parts to Customers

    This subtopic focuses on developing the supervisory skills required to competently sell motor vehicle parts to customers in a retail or trade environment. Learners must demonstrate the ability to identify customer needs, offer appropriate part options from stock or catalogues, and guide the customer to a suitable purchase, ensuring compliance with commercial procedures and customer care standards. Practical application involves using both technical knowledge and interpersonal skills to close sales and maintain customer loyalty.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Competency (QCF)

    6 guidance points

    Process fares in the community transport and chauffeur industries

    This subtopic covers the essential skills and knowledge required to correctly receive various fare types, issue appropriate receipts or tickets, and accurately account for all payments in community transport and chauffeur services. It ensures that drivers handle financial transactions securely, maintain accurate records, and comply with organisational and regulatory requirements, thereby safeguarding revenue and providing a professional service to passengers.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    9 guidance points

    Competency in Locating and Correcting Simple Electrical Faults in the Automotive Workplace

    This subtopic assesses the learner's ability to systematically locate and rectify simple electrical faults in automotive vehicles, adhering to industry safety standards and using correct technical information. Learners must demonstrate competence in selecting and operating diagnostic tools, performing electrical tests, and documenting findings to effect reliable repairs and provide sound recommendations.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    9 guidance points

    Competency in Providing Technical Support and Advice to Colleagues in Motor Vehicle Environments

    This element centres on the competence to act as a pivotal technical resource within a motor vehicle workshop, enabling colleagues to access current, accurate diagnostic and repair data to sustain efficient operations. It requires the ability to translate complex technical information into clear, practical instruction and hands-on demonstrations that elevate team capability. Integral to this role is the systematic verification of work quality, delivering constructive feedback that balances performance improvement with cost-consciousness, thereby minimising rework and maximising workshop profitability.

    City & Guilds Level 4 Certificate In Advanced Vehicle Diagnostics and Management Competence (QCF)

    8 guidance points

    Knowledge of Receiving and Storing Motor Vehicle Parts

    This element focuses on the critical knowledge required to receive and store motor vehicle parts in compliance with legal, regulatory, and organisational requirements. It covers systems for accurate verification, documentation, and inventory control to ensure parts are correctly handled, stored, and traced. Understanding these processes is essential for supervisory staff to maintain operational efficiency, safety, and cost-effectiveness in a vehicle fitting environment.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Principles (QCF), City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Competency (QCF)

    13 guidance points2 criteria

    Transfer Responsibility of Telecoms Assets

    This subtopic covers the formal procedures for handing over telecommunications assets between maintainers, fault finders, and other stakeholders in a rail environment. It emphasises accurate documentation, clear communication, and adherence to safety and operational protocols to ensure asset integrity and operational continuity. The practical application involves managing shift changeovers, maintenance handbacks, and fault resolution transfers without compromising system availability.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Telecoms Maintainer and Fault Finder (QCF)

    8 guidance points

    Respond to Incidents, Accidents and Emergencies in the Aviation Security Environment

    This subtopic covers the essential knowledge and practical skills required to effectively respond to a range of incidents, accidents, and emergencies within aviation ground security, including security breaches, suspicious items, medical emergencies, fires, and vehicle collisions. Learners will develop the ability to assess situations rapidly, follow established protocols, and coordinate with relevant agencies to ensure the safety of passengers, staff, and aviation assets. The focus is on maintaining security integrity while managing dynamic and high-pressure scenarios in compliance with regulatory and organisational requirements.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    8 guidance points

    Competency in Conducting Vehicle Demonstration Drives

    This element assesses the learner's ability to conduct a safe, informative, and persuasive vehicle demonstration drive tailored to the customer's needs. It encompasses pre-drive preparation, route planning, in-car presentation of features and handling characteristics, and post-drive follow-up to reinforce the vehicle’s value and address any concerns.

    City & Guilds Level 3 Diploma In Vehicle Sales Competence, City & Guilds Level 2 Diploma In Vehicle Sales Competence

    14 guidance points2 criteria

    Skills in Enhancing Vehicle Electrical Systems

    This element focuses on equipping learners with the practical competencies to safely and effectively install, upgrade, or modify vehicle electrical systems. It emphasizes the application of technical information, correct use of specialist tools, and adherence to industry safety standards. Successful learners will not only perform enhancement tasks but also accurately document their work and provide evidence-based recommendations for future maintenance or improvements.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF)

    8 guidance points

    Establish rail track geometry and position

    This element covers the practical skills and underpinning knowledge required to set out and verify the horizontal and vertical alignment of railway track to design specifications. It includes the use of surveying instruments such as total stations and precise levels, interpretation of engineering drawings, and application of track geometry standards (e.g., gauge, cant, twist) to ensure safe and compliant track infrastructure.

    City & Guilds Level 3 NVQ Certificate In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Diploma In Rail Engineering Track Maintenance (QCF), City & Guilds Level 3 NVQ Award In Rail Engineering Track Maintenance (QCF)

    19 guidance points3 criteria

    Promote continuous improvement

    This element focuses on embedding a culture of continuous improvement within cabin crew operations by systematically using customer feedback to enhance service delivery. Learners will develop skills to plan, implement, and review service improvements, ensuring that changes lead to measurable enhancements in passenger satisfaction and operational efficiency. The practical application lies in the ability to critically analyse feedback, prioritise actionable changes, and lead the cabin crew team through cycles of refinement to maintain high standards in a dynamic aviation environment.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    7 guidance points

    Ensure health and safety of the taxi and private hire driver and passengers

    This subtopic covers the essential responsibilities of a taxi/private hire driver in maintaining a safe environment for themselves and passengers. It involves identifying potential hazards such as vehicle defects, aggressive passengers, or road conditions, assessing risks, and implementing control measures. Practical application includes conducting pre-journey vehicle checks, managing passenger behavior, and responding effectively to emergencies like medical incidents or accidents.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)

    8 guidance points

    Adjust Signalling Components and Equipment to Meet Operational Requirements

    This subtopic focuses on the precise adjustment and calibration of rail signalling components—such as points, signals, and track circuits—to ensure they function within specified operational parameters. Learners develop the skills to interpret maintenance schedules and technical documentation, using specialist tools to measure, align, and set equipment according to infrastructure standards. Competence in this area is critical for maintaining safe train movements, minimising delays, and ensuring compliance with Network Rail and industry regulations.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Signalling Maintainer and Fault Finder (QCF)

    8 guidance points

    Overhaul railway traction and rolling stock components

    This element focuses on the systematic disassembly, inspection, repair, and reassembly of key railway traction and rolling stock components such as bogies, wheelsets, brake systems, and couplers. Learners apply engineering principles and follow strict maintenance documentation to return components to operational condition, ensuring compliance with rail industry standards and safety regulations.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Traction and Rolling Stock (QCF)

    8 guidance points

    Flight Operations

    This subtopic covers the operational decision-making processes in flight operations, including aircraft selection based on capacity and range factors to optimise route profitability and feasibility. It also explores route planning procedures and the use of instrument navigation systems for precise navigation, as well as the development and implementation of contingency plans to ensure operational resilience and safety. Learners gain practical skills applicable to real-world flight operations management.

    City & Guilds Level 3 Diploma In Aviation Operations (QCF)

    8 guidance points

    Knowledge of Self Management And Administration In A Vehicle Sales Environment

    This subtopic examines the critical role of self-management and administration in a vehicle sales environment, highlighting how personal organisation, time allocation, and accurate record-keeping directly influence sales performance, customer satisfaction, and legal compliance. It applies to real-world dealership operations where sales executives must balance customer-facing activities with essential back-office tasks, such as updating CRM systems, completing finance paperwork, and adhering to data protection regulations.

    City & Guilds Level 3 Diploma In Vehicle Sales Principles, City & Guilds Level 3 Diploma In Vehicle Sales Competence

    14 guidance points2 criteria

    Skills in Reinstating Motor Vehicle Interior Condition

    This subtopic focuses on the practical skills required to restore vehicle interiors to a professional standard, covering safety, equipment usage, and corrective techniques. Learners will develop expertise in selecting and applying appropriate cleaning agents, managing waste, and following health and safety protocols to ensure effective and compliant valeting. Mastery of these skills is essential for delivering high-quality vehicle detailing services and maintaining customer satisfaction.

    City & Guilds Level 2 Diploma in Vehicle Valeting Principles (QCF)

    8 guidance points

    Skills in Motor Vehicle Exterior Valeting

    This subtopic develops practical proficiency in vehicle exterior valeting, emphasizing adherence to health and safety procedures, effective selection and use of valeting equipment and materials, and the systematic execution of cleaning, decontamination and polishing processes. Learners will gain hands-on skills to deliver a professional finish while minimizing risks to themselves, the vehicle, and the environment.

    City & Guilds Level 1 Certificate in Vehicle Valeting Principles (QCF), City & Guilds Level 2 Diploma in Vehicle Valeting Principles (QCF)

    17 guidance points2 criteria

    Allocate and Monitor Resources for Signal Engineering Activities

    This subtopic covers the critical skill of effectively allocating and monitoring human, material, and equipment resources during railway signalling engineering projects. Learners develop the ability to plan resource deployment, track usage, and make adjustments to ensure project objectives are met safely, on time, and within budget. Practical application includes coordinating teams, managing tools and components, and responding to unforeseen challenges in a highly regulated environment.

    City & Guilds Level 2 NVQ Certificate in Rail Engineering Signalling Installer (QCF), City & Guilds Level 3 NVQ Certificate in Rail Engineering Signalling Maintainer and Fault Finder (QCF)

    14 guidance points2 criteria

    Aviation terminology

    This subtopic introduces essential aviation terminology, including key terms used in airports, aircraft, and air traffic control, as well as the critical concept of time zones and their application in flight scheduling and global operations. Learners will understand how precise language facilitates safety and efficiency in the aviation industry.

    City & Guilds Level 1 Certificate in Exploring the Aviation Industry

    8 guidance points

    Competency in Inspection, Repair and Replacement of Standard Light Vehicle Tyres

    This unit focuses on developing the hands-on skills required for the safe inspection, repair, and replacement of standard light vehicle tyres, aligning with industry standards. Learners will demonstrate competency in using appropriate tools and techniques to assess tread depth, identify damage, perform puncture repairs, fit tyres correctly, balance wheel assemblies, and verify vehicle readiness, while adhering to health and safety regulations and providing accurate customer documentation.

    City & Guilds Level 1 Diploma in Tyre Fitting Competence (QCF)

    13 guidance points

    Prepare Customers for the Aviation Security Screening Process

    This element focuses on equipping aviation security personnel with the skills to effectively brief passengers on security screening requirements prior to them entering the screening area. It covers communication techniques to explain prohibited items, liquid restrictions, and the need for electronics removal, aiming to facilitate a smooth, efficient, and compliant screening process while maintaining a positive customer experience.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    8 guidance points

    Knowledge of Providing Diagnostic Equipment and Technical Information System Support in Motor Vehicle Environments

    This subtopic focuses on the competencies required to manage and support diagnostic equipment and technical information systems within a motor vehicle workshop. Learners must understand how to correctly use, update, maintain, and diagnose faults on these systems, strictly adhering to workplace and manufacturer procedures. The practical application includes ensuring accurate vehicle diagnostics, minimising downtime through effective system support, and maintaining a safe, compliant working environment.

    City & Guilds Level 4 Certificate In Advanced Vehicle Diagnostics and Management Competence (QCF)

    5 guidance points

    Knowledge of Routine Light Vehicle Maintenance

    This subtopic covers the essential knowledge required to perform routine light vehicle maintenance tasks, such as fluid level checks, filter replacements, and under-vehicle inspections, ensuring vehicle reliability and longevity. It emphasizes the practical application of manufacturer specifications and service schedules, highlighting the critical role of maintenance in preventing breakdowns, reducing repair costs, and meeting legal obligations like roadworthiness. Learners must grasp how systematic maintenance routines directly impact vehicle safety, environmental compliance, and customer satisfaction in a workshop setting.

    City & Guilds Level 2 Diploma in Light Vehicle Maintenance & Repair Competence

    10 guidance points

    Maintain a safe and secure working environment in the rail industry

    This element focuses on the essential knowledge and practical skills required to uphold rigorous safety and security standards within rail signal operations. Learners must evidence their ability to identify hazards, follow strict safe systems of work, and contribute proactively to maintaining a secure environment, thereby safeguarding themselves, colleagues, passengers, and railway assets from harm or unauthorised interference.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Signal Operations)

    10 guidance points

    Respond to abnormal, dangerous or emergency situations on board aircraft

    This element focuses on the cabin crew's ability to manage abnormal, dangerous, and emergency situations effectively. It covers the essential procedures for handling in-flight incidents such as decompression, fire, and security threats, as well as the correct operation of emergency equipment. Mastery ensures crew can safeguard passengers during critical phases, including emergency evacuations.

    City & Guilds Level 2 Certificate for Cabin Crew (QCF)

    8 guidance points

    Competency in Indentifying Suitability, Installation and Configuration of Vehicle Electrical Enhancements and Security Systems

    This unit evaluates the learner's ability to competently and safely identify, install, and configure vehicle electrical enhancements and security systems, ensuring full compliance with manufacturer specifications, industry standards, and relevant legislation. Learners must demonstrate practical skills in using diagnostic equipment, interpreting technical information, and recording work accurately, while also making informed recommendations to customers regarding system functionality, maintenance, and potential upgrades. The focus is on real-world application of theory to achieve reliable, professional-grade installations in modern vehicles.

    City & Guilds Level 3 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    7 guidance points

    Plan railway electrification engineering activities

    This subtopic addresses the systematic planning of railway electrification engineering works, including overhead line and conductor rail systems. It covers the entire planning lifecycle from initial scoping and legislative compliance to detailed resource scheduling, risk assessment, and stakeholder coordination, ensuring safe, efficient, and cost-effective project delivery in a live railway environment.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Electrification Construction (QCF), City & Guilds Level 3 NVQ Certificate in Rail Engineering Electrification Maintenance (QCF)

    14 guidance points2 criteria

    Knowledge of Diagnosis and Rectification of Light Vehicle Engine Faults

    This subtopic provides comprehensive knowledge of light vehicle engine systems, including fuel, ignition, air intake, and exhaust subsystems, and their interoperation. It focuses on systematic diagnostic techniques to identify and rectify faults, employing manufacturer procedures, diagnostic equipment, and safe working practices. Mastery of this content is essential for ensuring reliable engine performance and vehicle safety in professional maintenance environments.

    City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Competence , City & Guilds Level 3 Diploma in Light Vehicle Maintenance and Repair Principles

    13 guidance points2 criteria

    Provide a transport service for disabled passengers

    This subtopic equips bus and coach drivers with the essential skills and knowledge to safely and respectfully provide a transport service for passengers with disabilities. It covers journey preparation, including vehicle and equipment checks, effective communication techniques tailored to individual needs, and procedures for managing incidents. Mastery ensures compliance with equality legislation and enhances passenger safety and confidence.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    9 guidance points

    Team Leadership

    This element develops learners' ability to analyse and apply leadership styles within aviation operational contexts, emphasising how directive, participative, and delegative approaches directly influence team cohesion, safety culture, and task performance under pressure. It also equips learners with practical strategies for effective team leadership, including communication, motivation, and conflict resolution, ensuring they can lead multidisciplinary teams to meet strict industry standards and maintain operational integrity.

    City & Guilds Level 3 Diploma In Aviation Operations (QCF)

    5 guidance points

    Work with tools, equipment, drawings and specifications in the rail engineering environment

    This element focuses on the competent selection, use, and care of hand tools and equipment within the rail engineering context, alongside the interpretation and application of technical drawings, schedules, and maintenance procedures. It ensures learners can work safely and effectively while adhering to industry standards and railway-specific documentation.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Traction and Rolling Stock (QCF)

    6 guidance points

    Establish Compliance with Specifications for Maintained Telecoms Assets

    This subtopic focuses on verifying that rail telecommunications assets, after maintenance or fault rectification, meet defined technical standards and operational specifications. It involves systematic testing and inspection against criteria such as signal integrity, network performance, and safety thresholds, followed by accurate documentation of compliance status. Practical application ensures that all maintained equipment is safe, reliable, and fit for purpose in the railway environment.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Telecoms Maintainer and Fault Finder (QCF)

    7 guidance points

    Transport passengers in the community transport industry who have special requirements

    This subtopic focuses on the safe and considerate transportation of passengers with special requirements, such as those with disabilities, mobility issues, or sensory impairments. It covers the essential knowledge and practical skills needed to prepare vehicles, assist passengers, and ensure their comfort and safety throughout the journey, reflecting the high standards expected in community transport.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    9 guidance points

    Lift and move Permanent Way materials, components and equipment

    This subtopic focuses on the safe and efficient manual and mechanical handling of permanent way materials, components, and equipment in rail engineering. It covers the selection and use of appropriate lifting gear, compliance with safety regulations, and the application of correct techniques to prevent injury and damage. Mastery of this skill is essential for maintaining track infrastructure while ensuring personal and team safety.

    City & Guilds Level 2 NVQ Award In Rail Engineering Track Maintenance (QCF)

    9 guidance points

    Process fares and charges for private hire passengers

    This element focuses on the correct procedures for processing fares and charges when undertaking private hire bookings as contracted by a licensed operator. It covers the application of approved tariff structures, operation of fare calculation devices (including meters or fixed price systems), handling of diverse payment methods, and compliance with legal and operator-specific requirements. Mastery of this area is essential for maintaining transparency, ensuring accurate revenue, and upholding professional standards in the private hire trade.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)

    6 guidance points

    Lead cabin crew in responding to abnormal, dangerous or emergency situations

    This subtopic equips senior cabin crew with the competencies to proactively monitor and maintain crew vigilance and preparedness for a range of in-flight anomalies, from medical incidents to full-scale emergencies. It focuses on the leadership and coordination skills required to effectively implement standard operating procedures, delegate tasks, and manage crew and passenger safety during high-stress, time-critical events, ensuring a swift and organized response that minimizes risk and complies with aviation regulations.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    7 guidance points

    Competency in Processing Payment Transactions Within A Vehicle Parts Environment

    This subtopic equips learners with the essential skills to accurately calculate prices for motor vehicle parts, including applying trade discounts, VAT, and surcharges. It covers secure processing of varied payment methods such as cash, card, and account transactions, ensuring compliance with organisational procedures and data protection. The emphasis is on delivering professional customer service throughout the payment process, resolving queries, and maintaining accurate records to support business efficiency and customer satisfaction.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Competency (QCF)

    8 guidance points

    Carry Out Removal of Components from Signalling Assets

    This subtopic covers the safe and systematic removal of signalling components such as relays, point machines, signal heads, and trackside equipment from operational railway signalling assets. It emphasises adherence to isolation procedures, correct tool usage, and documentation to ensure system integrity and personal safety. Mastery of this skill is critical for maintainers to perform routine replacements, upgrades, and fault rectifications without compromising rail network reliability.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Signalling Maintainer and Fault Finder (QCF)

    7 guidance points

    Aircraft Dispatch

    This element covers the essential processes and procedures for safely and efficiently dispatching an aircraft during its turnround, ensuring compliance with health and safety regulations, security protocols, and service requirements. Learners will understand how to collate crucial flight information and manage the critical time path to minimize delays and optimize ground operations, directly linking theoretical knowledge to real-world aviation logistics.

    City & Guilds Level 3 Diploma In Aviation Operations (QCF)

    9 guidance points

    Transfer responsibility of railway electrification equipment and components

    This element covers the formal procedures for transferring responsibility of railway electrification equipment and components, including overhead line equipment, conductor rails, and associated switchgear. It ensures that the outgoing and incoming parties clearly document and confirm the status, location, and control of assets to maintain safe and compliant operations. Effective handover minimises the risk of errors, prevents safety incidents, and supports seamless continuity of work on electrified infrastructure.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Electrification Construction (QCF)

    8 guidance points

    Competency in the Overhauling of Electrical Units

    This subtopic focuses on developing practical competence in the systematic overhaul of automotive electrical units, including starter motors, alternators, and ancillary components. Learners must demonstrate safe working practices, accurate interpretation of technical data, proficient use of specialist tools, and the ability to test, dismantle, repair, reassemble, and verify the performance of electrical units. This competency is essential for ensuring vehicle electrical system reliability and safety in a professional automotive environment.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF)

    7 guidance points

    Provide protection in the rail industry

    This subtopic covers the essential procedures for setting up and maintaining a safe working environment in rail signal operations, including the use of personal track safety (PTS) protocols, detailed methods for establishing protection for line blockages or possessions, and the correct application of rules for placing warning devices such as flags, detonators, or track circuit operating clips. Mastery of these skills ensures personnel can prevent collisions and protect workgroups on or near the line.

    City & Guilds Level 2 NVQ Diploma in Rail Services (Signal Operations)

    6 guidance points

    Carry out routine adjustments to railway traction and rolling stock

    This element covers the essential skills and knowledge required to perform routine adjustments on railway traction and rolling stock to ensure safe and efficient operation. Learners will develop competence in interpreting maintenance schedules, selecting and using appropriate tools and equipment, and making precise mechanical and electrical adjustments in compliance with industry standards and safety regulations. The focus is on practical application, enabling candidates to demonstrate proficiency in tasks such as brake adjustments, coupling alignments, and minor modifications to meet operational specifications.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Traction and Rolling Stock (QCF)

    8 guidance points

    Knowledge of Providing Technical Support and Advice to Colleagues in Motor Vehicle Environments

    This element equips learners with the skills to effectively disseminate technical information, verify the quality of colleagues' work, and deliver constructive feedback within a motor vehicle workshop. It emphasises the role of mentoring and identifying training needs to foster continuous professional development and uphold high standards of vehicle diagnostics and repair.

    City & Guilds Level 4 Certificate In Advanced Vehicle Diagnostics and Management Competence (QCF)

    8 guidance points

    Deliver Customer Service to Difficult Customers

    This subtopic equips learners with the skills to identify early warning signs of customer difficulty—such as agitation, confusion, or non-compliance—and apply de-escalation techniques within the high-stakes aviation security environment. It emphasises maintaining security protocols while delivering empathetic, professional service, ensuring safety and compliance are never compromised.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    6 guidance points

    Prepare for passenger carrying journeys in a bus or coach

    This subtopic focuses on the essential pre-journey preparations required to ensure a bus or coach is safe and legally compliant for passenger transport. It involves systematic vehicle checks to confirm roadworthiness, including mechanical inspections and documentation of any defects, as well as verifying the driver's legal entitlements such as a valid licence, CPC certification, and adherence to driving hours regulations. Mastery ensures public safety, operational efficiency, and compliance with the Road Traffic Act and operator licensing requirements.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    6 guidance points

    Ensure effective cabin crew performance

    This subtopic focuses on the critical role of a Senior Cabin Crew member in ensuring the entire cabin crew team performs effectively to meet safety, security, and customer service standards. It covers the practical application of leadership skills during pre-flight briefings, in-flight coordination, and post-flight de-briefings to maintain compliance with aviation regulations and company procedures. Learners will develop the ability to set clear expectations, motivate the team, handle performance issues, and foster a culture of continuous improvement through reflective de-briefing.

    City & Guilds Level 3 Certificate in Senior Cabin Crew (QCF)

    6 guidance points

    Restore the contact systems to operational condition in the rail engineering industry

    This subtopic focuses on the procedures and checks required to safely restore overhead line equipment (OLE) or conductor rail systems to operational status following maintenance, fault rectification, or installation work. Candidates must demonstrate the ability to systematically reinstate isolation, verify electrical integrity, and confirm system parameters before handing back to operational control, ensuring compliance with industry safety standards and regulations.

    City & Guilds Level 3 NVQ Certificate in Rail Engineering Electrification Maintenance (QCF)

    8 guidance points

    Competency in Supporting Working Relationships in the Automotive Work Environment

    This subtopic develops the learner's ability to function effectively within an automotive workplace by understanding the organisational structure, accessing relevant information, and communicating professionally with colleagues and customers. It focuses on building and maintaining positive working relationships essential for efficient tyre fitting operations and overall automotive service delivery.

    City & Guilds Level 1 Diploma in Tyre Fitting Competence (QCF)

    8 guidance points

    Transport parcels, luggage and other items in the community transport and chauffeur industries

    This subtopic covers the essential procedures for safely and efficiently handling parcels, luggage, and other items in community transport and chauffeur roles. It includes correctly accepting, securing, unloading, and handing over items while maintaining security, condition, and accurate records. Mastery ensures compliance with operational standards and enhances passenger satisfaction.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    10 guidance points

    Knowledge of Locating and Correcting Simple Electrical Faults in the Automotive Workplace

    This subtopic equips learners with the foundational knowledge to systematically identify and rectify simple electrical faults in automotive systems. It covers the correct selection and use of diagnostic tools such as multimeters, test lights, and scan tools, emphasizing safe working practices and accurate interpretation of measurements. Mastery of these skills is essential for efficient vehicle servicing and ensuring electrical system reliability.

    City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Competence (QCF), City & Guilds Level 2 Diploma in Auto Electrical and Mobile Electrical Principles (QCF)

    14 guidance points2 criteria

    Drive a taxi or private hire vehicle in a professional manner

    This element focuses on the professional competencies required to drive a taxi or private hire vehicle, ensuring passenger safety, comfort, and adherence to regulatory standards. It covers pre-journey preparations, defensive driving techniques, customer service skills, and the legal responsibilities of a licensed driver, all essential for building trust and maintaining a professional reputation in the public transport sector.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)

    9 guidance points

    Knowledge in Conducting Diagnostic Consultations with Customers in Motor Vehicle Environments

    This subtopic equips learners with the interpersonal skills necessary to conduct effective diagnostic consultations, ensuring clear communication of technical issues to non-technical customers and fostering trust. It covers professional presentation, active listening, and tailored customer care strategies that enhance service quality and support accurate fault diagnosis, ultimately contributing to business success in motor vehicle environments.

    City & Guilds Level 4 Certificate In Advanced Vehicle Diagnostics and Management Competence (QCF)

    8 guidance points

    Prepare to undertake duties in the Aviation Security Environment

    This subtopic focuses on the essential personal preparations and readiness checks that aviation security personnel must complete before assuming duties. It covers compliance with regulatory requirements, personal presentation, equipment functionality, and situational awareness to maintain a secure environment. Learners must understand and demonstrate the critical steps to ensure they are fit, authorised, and fully equipped to perform security functions effectively.

    City & Guilds Level 2 Diploma In Aviation Ground Security (QCF)

    8 guidance points

    Transport accompanied luggage by bus or coach

    This subtopic covers the procedures for accepting, loading, unloading, and managing unclaimed accompanied luggage on bus and coach services. It emphasizes the driver's responsibilities in ensuring passenger luggage is handled safely and in line with company policies, while maintaining high standards of customer service and security throughout the journey.

    City & Guilds Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (QCF)

    8 guidance points

    Plan for further professional development in the rail industry

    This subtopic focuses on equipping candidates with the skills to proactively identify, plan, and manage their ongoing professional development within the specialised field of rail engineering telecoms. It emphasises the importance of continuous improvement to maintain competence, adapt to technological advancements, and meet industry regulatory standards such as Network Rail’s IRSE licensing requirements. Candidates learn how to evaluate their current skills against role demands, set achievable goals, and seek opportunities for growth through formal training, mentoring, and on-the-job experience.

    City & Guilds Level 3 NVQ Diploma in Rail Engineering Telecoms Maintainer and Fault Finder (QCF)

    10 guidance points

    Assist in preparing resources for Permanent Way activities

    This element focuses on the foundational skills of resource preparation for track maintenance tasks, ensuring that all necessary tools, plant, materials, and safety equipment are correctly identified, sourced, and checked for serviceability according to a specified work plan. It underpins safe and efficient permanent way activities, minimising delays and hazards on site.

    City & Guilds Level 2 NVQ Award In Rail Engineering Track Maintenance (QCF)

    6 guidance points

    Air Cargo Ground Handling

    This element focuses on the comprehensive processes involved in preparing air cargo for transport, including compliance with safety and security regulations, correct handling of various cargo types to prevent damage, and the essential documentation for air waybills and dangerous goods. It also covers the training and competency requirements for personnel to ensure operational efficiency and regulatory adherence in an air cargo ground handling environment.

    City & Guilds Level 3 Diploma In Aviation Operations (QCF)

    8 guidance points

    Prepare and move railway traction and rolling stock assets, components and equipment

    This element focuses on the safe and effective preparation and movement of railway traction and rolling stock assets, components, and equipment within a depot, workshop, or trackside environment. Learners must demonstrate competence in conducting pre-move inspections, selecting and using appropriate lifting, hauling, and securing methods, and following strict safety and operational procedures to prevent damage, injury, or service disruption.

    City & Guilds Level 2 NVQ Certificate In Rail Engineering Traction and Rolling Stock (QCF)

    6 guidance points

    Competency in Monitoring And Solving Customer Service Problems Within A Vehicle Parts Environment

    This unit assesses the supervisor's ability to handle immediate customer service issues in a vehicle parts setting, such as incorrect parts or delivery delays, and to systematically analyse recurring problems to implement preventative measures. It emphasises root cause analysis, team coordination, and continuous improvement to maintain service standards and customer satisfaction.

    City & Guilds Level 3 Diploma In Vehicle Fitting Supervisory Competency (QCF)

    6 guidance points

    Competency in Inspection Repair and Replacement of Commercial Vehicle Tyres

    This element covers the essential skills and knowledge required for inspecting, repairing, and replacing tyres on commercial vehicles, ensuring safe working practices, accurate fault diagnosis, and proper documentation. It confirms competence in handling wheels and tyres of heavy vehicles, including tread regrooving and making informed recommendations to customers or supervisors.

    City & Guilds Level 1 Diploma in Tyre Fitting Competence (QCF)

    9 guidance points

    Provide professional customer service in the road passenger transport industries

    This subtopic focuses on the essential customer service skills required for road passenger vehicle drivers in community transport, emphasising professional appearance, conduct, and effective communication. Learners will develop the ability to meet organisational standards for dress and behaviour, build positive relationships with passengers and colleagues, and adapt their communication style to meet diverse customer needs, thereby ensuring safety, comfort, and satisfaction in every journey.

    City & Guilds Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Community Transport) (QCF)

    8 guidance points

    Skills in Appraising Vehicles For Part Exchange

    This subtopic focuses on the systematic skills required to professionally appraise vehicles for part exchange, including assessing mechanical condition, vehicle history, and market value. It also covers the interpersonal techniques needed to present the appraisal outcomes clearly and negotiate effectively with the customer to secure a mutually beneficial agreement in a sales environment.

    City & Guilds Level 3 Diploma In Vehicle Sales Principles

    8 guidance points

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    Motor Vehicle & Transport City and Guilds of London Institute Vocationally-Related Qualification Topics & Revision | MasteryMind