Complete ProQual Awarding Body Occupational Qualification Physical Education specification revision resources. Tailored syllabus coverage with topic breakdowns, quizzes, and practice questions.
Specification Topics
- Manage initial response to significant or major incidents and plan for resilience
- Identify and evaluate opportunities for innovation and improvement
- Allocate and monitor the progress of work in their area of responsibility
- Manage information for action and decision-making for spectator events
- Manage resources for safety and security at spectator events
- Develop knowledge, skills and competence
- Manage risks in crowded places
- Manage projects
- Develop and sustain productive working relationships with colleagues and stakeholders
- Work with others to improve customer service
- Monitor and solve customer service problems
- Plan for the safety of people at spectator events
- Recruit, select and retain people
- Manage the safety and security of people at spectator events
- Support individuals’ learning and development
- Develop, implement and review policies and procedures for safety and security at spectator events
Top Exam Board Tips
- Use real incident scenarios for practice.
- Know the chain of command.
- Document lessons learned.
- Use SWOT analysis to structure your evaluation.
- Consult relevant regulations and industry best practices.
- Prioritise improvements that have the greatest safety impact.
- Use SMART criteria for task setting.
- Hold regular briefings and debriefings.
- Document performance issues promptly.
- Use structured methods like SWOT or risk matrices.
Common Mistakes to Avoid
- Underestimating incident severity.
- Poor communication during response.
- Neglecting post-incident review.
- Suggesting changes without considering cost or practicality.
- Ignoring stakeholder input or legal requirements.
- Failing to measure current performance before proposing improvements.
- Overloading team members without support.
- Failing to set measurable objectives.
Key Terminology & Definitions
- Know how to assess the risk and threat of an incident, Know how to plan for the response to a significant or major incident, Know how to manage the initial response to a significant or major incident, Know how to manage post-incident recovery, Be able to assess the risk and threat of an incident, Be able to plan for the response to a significant or major incident, Be able to manage the initial response to a significant or major incident, Be able to manage post-incident recovery
- Know how to identify and evaluate opportunities for innovation and improvement, Be able to identify and evaluate opportunities for innovation and improvement
- Understand own sector and organisational context for allocation work in own area of responsibility, Understand how to plan and allocate work for colleagues, Understand how to brief colleagues on planned work, Understand how to monitor and support colleagues in their work, Be able to plan and allocate the work for colleagues, Be able to brief colleagues on planned work, Be able to monitor and support colleagues in their work
- Know how to gather required information, Know how to analyse information to support decision-making, Know how to inform and advise others, Be able to gather required information, Be able to analyse information to support decision-making, Be able to inform and advise others
- Understand how to plan the use of resources, Understand how to obtain resources, Understand how to ensure the availability of resources, Understand how to monitor the use of resources, Plan the use of resources, Obtain resources, Ensure the availability of resources, Monitor the use of resources
- Know how to develop knowledge and competence, Be able to develop knowledge and competence
- Know how to identify threats and hazards and assess the risks to the event, Know how to specify and agree control measures, Be able to identify threats and hazards and assess the risks to the event, Be able to specify and agree control measures
- Understand the principles of project management, Understand how to establish the scope, aim and objectives of a project, Understand how to plan a project. Understand how to implement and close a project, Be able to establish the scope, aims and objectives of a project, Be able to plan a project, Be able to implement and close a project
- Understand how to work with colleagues and stakeholders, Understand how to monitor and review relationships with colleagues and stakeholders, Understand how to deal with conflict of interest in relation to colleagues and stakeholders, Be able to establish and monitor working relationships with colleagues and stakeholders, Be able to work with colleagues and stakeholders
- Understand how to work with others to improve customer service, Be able to improve customer service by working with others, Be able to monitor own performance when improving customer service, Be able to monitor team performance when improving customer service
- Understand how to monitor and solve customer service problems, Be able to solve immediate customer service problems, Be able to identify repeated customer service problems and options for solving them, Be able to take action to avoid the repetition of customer service problems
- Know how to plan for events, Know how to produce, implement, review and evaluate plans, Be able to plan for events, Be able to produce, implement, review and evaluate plans
- Understand how to identify recruitment and selection needs, Understand how to plan the recruitment and selection process, Understand how to contribute to the recruitment and selection of people for identified vacancies, Understand how to contribute to the retention of colleagues, Be able to identify recruitment and selection needs, Be able to plan the recruitment and selection process, Be able to contribute to the recruitment and selection of people for identified vacancies, Be able to contribute to the retention of colleagues
- Know how to ensure the readiness of the venue and resources prior to events, Know how to monitor and co-ordinate organisational measures during events, Ensure the readiness of the venue and resources prior to events, Monitor and co-ordinate organisational measures during events
- Understand how to encourage learning and development, Understand how to help colleagues identify their learning needs and styles, Understand how to help colleague to plan and implement learning and development, Understand how to help colleagues to review and update learning and development plans, Be able to encourage learning and development