Public Services

    Chartered Institute of Credit Management
    Vocational

    Specification: 601/3440/9

    The CHARTERED-INSTITUTE-OF-CREDIT-MANAGEMENT Vocational Public Services specification covers 1 topic with 7 learning objectives (601/3440/9). Use the topic browser below to explore subtopics, exam tips, common mistakes, and key terminology for each area of the course.

    This subject will help you develop key knowledge and skills required for exam success.

    1

    Units

    7

    Learning Outcomes

    5

    Assessment Guidance

    5

    Key Skills

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    Key Features

    • Master key concepts
    • Develop exam technique
    • Apply knowledge effectively

    Common Exam Mistakes

    Pitfalls to avoid in your exams

    • •Confusing the roles of High Court Enforcement Officers and enforcement agents under the 2007 Act.
    • •Failing to distinguish between exempt goods and protected goods under regulations.
    • •Overlooking the requirement to give appropriate notice periods before removal.
    • •Assuming entry can be forced at any time without proper authority or legal basis.
    • •Neglecting to complete accurate inventories or failing to obtain signatures properly.

    Top Examiner Tips

    Expert advice for exam success

    • •When tackling case studies, always identify the relevant legislation and regulations first.
    • •Use the statutory 'stages' (compliance stage, enforcement stage) to structure your answers on procedure.
    • •Practice applying the rules on exempt goods to different scenarios to avoid exam pitfalls.
    • •Remember that customer care is assessed through demonstration of active listening and empathy even in assessment contexts.
    • •In conflict management questions, refer to recognized models (e.g., LEAPS) and provide concrete examples.

    Qualification Units

    1 units

    How this qualification is graded

    Vocational qualifications are marked against criteria, not an exam percentage. Each unit is assessed across three bands - build up from Pass by applying your knowledge to realistic workplace scenarios.

    Pass

    Accurately describe and explain the core knowledge for the unit and link it to the given scenario.

    Merit

    Apply and analyse that knowledge in detail, showing why it matters in the workplace context.

    Distinction

    Evaluate and justify decisions, weigh up alternatives and make well-reasoned professional recommendations.

    Taking Control of Goods

    This subtopic provides a comprehensive overview of the process of taking control of goods by enforcement agents, covering legal frameworks, ethical practice, and practical procedures from initial contact to removal and sale. Learners will explore the balance between effective debt recovery and maintaining customer care standards, including conflict management techniques to ensure professional conduct in challenging situations.

    CICM Level 2 Award in Taking Control of Goods

    7 learning outcomes10 guidance points

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    Chartered Institute of Credit Management Vocational...