Question 1

What should I focus on for Pearson EDI QCF Public Services?

Accepted Answer

In written assessments, always reference the specific conflict resolution model taught (e.g., the 'Five-Step Appeal' or 'Betari Box') and explain each step in the context of a security guarding scenario.

Question 2

What should I focus on for Pearson EDI QCF Public Services? (2)

Accepted Answer

For role-play assessments, maintain professional boundaries by using a calm, authoritative tone without aggression, and actively demonstrate de-escalation techniques rather than just describing them.

Question 3

What should I focus on for Pearson EDI QCF Public Services? (3)

Accepted Answer

When answering scenario-based questions, structure your response to show a logical sequence: recognise the risk, communicate effectively, apply a problem-solving strategy, and then outline post-conflict actions.

Question 4

What should I focus on for Pearson EDI QCF Public Services? (4)

Accepted Answer

Pay close attention to legal and regulatory obligations, such as the SIA licensing criteria and the principles of necessity and proportionality, as these are frequently examined.

Question 5

What should I focus on for Pearson EDI QCF Public Services? (5)

Accepted Answer

When answering scenario-based questions, always reference relevant legislation by name (e.g., 'Under the Private Security Industry Act 2001...') to demonstrate legal awareness.

Question 6

What are common mistakes in Pearson EDI QCF Public Services?

Accepted Answer

Learners often confuse passive and assertive communication; adopting a passive stance can appear weak and may provoke further aggression, while assertiveness is often misapplied as aggression.

Question 7

What are common mistakes in Pearson EDI QCF Public Services? (2)

Accepted Answer

A frequent error is failing to adjust communication style to the emotional state of the aggressor, such as maintaining a loud voice when a quiet, measured tone would be more effective.

Question 8

What are common mistakes in Pearson EDI QCF Public Services? (3)

Accepted Answer

Many learners underestimate the importance of personal space and fail to maintain a safe distance, inadvertently escalating the conflict by making the aggressor feel threatened.

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Pearson EDI Level 2 Award in Security Guarding (QCF)

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