Know and understand legal and organisational requirements relating to health and safety., Know and understand the hazards and risks associated with traffic management, Be able to respond to risks and hazards and risks on the network, Be able to respond to risks and hazards in the workplace., Know and understand how to promote road safety
Understand organisational procedures relating to liaison with the media, Know how to make best use of the media, Be able to liaise with the media regarding operational traffic management issues
Understand the principles that underpin maintaining and developing own knowledge, skills and competence, Be able to maintain and develop own knowledge, skills and competence
Know and understand the organization’s traffic management information systems in relation to planned and unplanned incidents., Be able to use automatic and manual traffic signal systems in the management of traffic flow, Be able to use traffic management technology to inform and assist road users in the event of incidents or events on the road network., Be able to use CCTV systems to monitor traffic flow
Know and understand how to monitor the road network, Be able to monitor efficiency of traffic signal systems, Be able to respond to incidents and events occurring on the road network, Be able to accurately log any actions taken following the implementation of traffic procedures or signal plans
Understand the interpretation of weather information in the management of road networks., Be able to monitor road and weather conditions, Be able to procure the necessary resources to deal with adverse weather conditions
Know and understand the legislation, organizational policies and procedures for the use of CCTV to monitor the road network., Understand the operational uses and capabilities of the organisation’s CCTV, Be able to monitor and respond to incidents on the road network.
Tunnel environment safety
Incident detection and classification
Patrol vehicle operation and positioning
Emergency response coordination
Regulatory and procedural compliance
Know and Understand relevant legal and organisational requirements for preparing and driving vehicles on the road network, Be able to carry out a Pre-use Inspection of a vehicle according to procedures, Be able to drive an official vehicle safely and within relevant jurisdictions
Understand own role and responsibilities in relation to coaching, Understand ways to identify individual coaching needs, Understand key techniques to establish and maintain an effective coaching relationship, Understand how to review progress, Understand how to evaluate the effectiveness of own practice
Know and Understand the legal and organisational requirements relating to removal of vehicles and obstructions from the network., Be able to identify and implement the safest method for removing vehicles and obstacles from the network., Be able to use the vehicle and equipment correctly to implement the removal of vehicles and obstructions.
Know and understand legal and organisational requirements for handling incidents on the road network, Be able to obtain, disseminate and use information required to handle incidents on the road network
Understand the legal and organisational requirements responding to and supporting incidents on the network, Be able to respond to an incident., Be able to attend and manage an incident, Be able to provide support to road users on the network
Understand the legal and organisational requirements of taking the role of Bronze Command at incidents on the road network, Be able to manage an incident, on the road network, in the role of Bronze Command.
Use feedback to identify potential customer service improvements, Implement changes in customer service, Assist with the evaluation of changes in customer service, Know and understand how to support customer service improvements
Know and Understand the legal and organisational requirements relating to implementing and removing ETM., Be able to implement ETM, Be able to use the vehicle and equipment to implement and remove ETM.
Know and understand legal and organisational requirements relating to the IT systems used in road management, Be able to use the IT systems involved in road traffic management
Know the purpose and features of tunnel systems available for the safe operation of tunnels within their organizations area., Be able to operate tunnel systems and equipment
Understand the benefits of working with colleagues., Be able to establish working relationships with colleagues, Be able to act in a professional and respectful manner when working with colleagues., Be able to communicate with colleagues., Be able to identify potential work-related difficulties and explore solutions.
Understand the key features of a culture which promotes equality and values diversity, Understand the importance of the promotion of equality and valuing of diversity for effective work in the sector, Understand and demonstrate behaviour appropriate to the promotion of equality and valuing of diversity, Understand how to actively help others in the promotion of equality and valuing of diversity, Understand how to review own contribution to promoting equality and valuing diversity
Know and Understand the relevant legislation, policies and procedures for escorting vehicles., Be able to plan the route and confirm their own role in the escort., Be able to escort vehicles safely
Know and understand organisational procedures for responding to callers on the road network, Know and understand how to address the requirements of callers on the road network, Be able to deal with the requirements of callers on the road network
Know and Understand the organisation’s operational procedures for addressing the needs of callers, Be able to establish positive caller relations, Be able to maintain control of calls
Know and understand the the requirements for dealing with incidents within and on the approach to a tunnel, Understand the risks and hazards associated with the use of systems and equipment within a tunnel or on the immediate approach road to the tunnel during emergencies, Be able to respond to incidents or events that may escalate to a significant incident unless properly managed, Be able to return to normal operations at the end of an emergency