Public Services Revision — Training Qualifications UK Ltd Occupational Qualification

    Complete Training Qualifications UK Ltd Occupational Qualification Public Services specification revision resources. Tailored syllabus coverage with topic breakdowns, quizzes, and practice questions.

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    1. Understand the concept of sustainability in relation to communities.2. Know how to identify community resources to implement proposals.3. Know how to access support to implement sustainability measures within a community.
    1. Know how to involve and inform members on health and safety matters.2. Understand the impact of mental ill health on members and colleagues.3. Understand gender related health and safety issues experienced at work.4. Understand the specific health and safety issues experienced at work by disabled members.
    1. Understand the concept of employee rights.2. Understand union-employer relations.3. Understand the concept of employment law.4. Understand how UK employment law is affected by European and global influences.5. Understand employment law reform.
    1. Be familiar with common workplace agreements.2. Understand how to improve and enhance agreements.3. Understand actions which can be taken following failure of a negotiations
    Be able to monitor the operational compliance of procedures in meeting legal, regulatory, ethical and social requirements., Be able to identify and make recommendations on areas of non-compliance with procedures for legal, regulatory, ethical and social requirements relating to own area of responsibility.
    1. Understand the Role of Pipe Collars in Firestopping. 2. Understand the Use and Benefits of Intumescent Wraps. 3. Understand the Significance of Fire Resistant Mortar/ Compound. 4. Understand the Application and Benefits of Firestopping Pillows. 5. Understand the Uses and Installation of Putty Pads. 6. Understand the Importance of Cavity Barriers in Fire Protection
    1. Understand the approach to health and safety in the workplace of a specific union.2. Understand how to prepare for a workplace health and safety inspection.
    1. Understand the use of Sprinkler Systems 2. Understand Fire Resistant Glazing 3. Understand the Use of Fire Extinguishers 4. Understand Signage and Lighting in Fire Protection and Firestopping 5. Understand the purpose of Fire doors in Fire Protection and Firestopping 6. Understand the purpose of Heat and Smoke Detectors in Fire Protection and Firestopping 7. Understand the purpose of Alarm Systems in Fire Protection and Firestopping 8. Understand the purpose of Fire Curtains in Fire Protection and Firestopping 9. Understand the purpose of Intumescent Paint in Fire Protection and Firestopping
    1. Understand how a Union Workplace Rep can support members with employment rights or employment law issues.2. Know relevant agencies for rights compliance and how they can support individuals and Workplace Reps.3. Understand the role of the Union Workplace Rep in employment related situations which require urgent attention.4. Understand the role of the Union Workplace Rep during a redundancy process.5. Understand the role of the Union Workplace Rep when the union takes industrial action.
    1. Understand sustainable development2. Understand the relationship between organisations and the environment.3. Understand carbon footprint4. Understand the importance of efficient use of resources.5. Understand the potential impact of pollution caused by organisations 6. Understand how organisations can support environmental sustainability
    1. Know the main types of negative behaviours or situations which can be experienced in the workplace.2. Understand the impact of negative behaviours and experiences in the workplace.3. Understand income equality.4.Understand equality and the law.
    Know what makes good customer service, Understand the value of good customer service, Know about customer service offers, Understand factors affecting the service offers of organisations, Understand how organisational policies and procedures can impact on customer service improvements
    1. Understand the collective bargaining process.2. Understand the status and role of collective agreements.3. Be able to plan for the collective bargaining process.4. Understand the law relating to employer disclosure of information.
    1. Understand what is included in sustainable energy management.2. Understand how to monitor and target energy savings.
    1. Understand Site Safety Regulations 2. Understand Personal Protective Equipment for Site Safety 3. Understand Working Safely with Others on Site

    Public Services

    Training Qualifications UK Ltd
    Vocational

    Specification: 603/5364/8

    The TRAINING-QUALIFICATIONS-UK-LTD Vocational Public Services specification covers 33 topics with 0 learning objectives (603/5364/8). Use the topic browser below to explore subtopics, exam tips, common mistakes, and key terminology for each area of the course.

    This subject will help you develop key knowledge and skills required for exam success.

    33

    Units

    0

    Learning Outcomes

    131

    Assessment Guidance

    138

    Key Skills

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    Qualification Units

    33 units

    Principles of sustainable communities

    This element explores the foundational principles of sustainable communities, focusing on the integration of environmental, social, and economic factors to foster long-term resilience. Learners will examine how to assess community assets and engage stakeholders to develop practical sustainability proposals. The knowledge gained supports effective planning and implementation of measures that reduce environmental impact while enhancing local well-being.

    TQUK Level 2 Certificate in Understanding Environmental Sustainability (RQF)

    6 guidance points

    Health and safety for members

    This element focuses on equipping union representatives with the knowledge and skills to effectively engage members on health and safety, addressing diverse needs including mental health, gender-specific risks, and disability-related workplace hazards. It emphasises inclusive communication and the role of reps in promoting a safer, supportive work environment for all members. Learn to identify and address varied health and safety challenges to uphold members' rights.

    TQUK Level 2 Certificate in Health and Safety for Union Representatives (RQF)

    8 guidance points

    Employment law, employee rights and the workplace

    This subtopic examines the legal foundations of employee rights within the UK workplace, focusing on statutory protections, contractual entitlements, and the role of trade unions in enforcing these rights. It covers the relationship between employers and unions, the sources and principles of employment law, and the influence of European and global legal frameworks on domestic legislation. Learners will explore recent and proposed reforms to employment law, developing practical understanding essential for union representatives to advise and represent members effectively.

    TQUK Level 2 Certificate in Employment Law for Union Representatives (RQF)

    9 guidance points

    Agreements and collective bargaining

    This subtopic focuses on the foundational knowledge union representatives need regarding workplace agreements, including their types and purpose. It also covers practical strategies for enhancing such agreements through collective bargaining and outlines the formal actions available when negotiations break down. Mastery of this content enables representatives to effectively negotiate, maintain constructive industrial relations, and uphold member interests during disputes.

    TQUK Level 2 Certificate for Union Representatives (RQF)

    5 guidance points

    Ensure compliance with legal, regulatory, ethical and social requirements

    This subtopic focuses on the skills needed to systematically monitor and evaluate operational procedures to ensure they align with legal, regulatory, ethical, and social standards within employment-related services. It involves conducting audits, identifying gaps, and formulating actionable recommendations to rectify non-compliance, thereby safeguarding organisational integrity and service user rights. Mastery of this area is essential for maintaining quality assurance and fulfilling statutory obligations in public service delivery.

    TQUK Level 3 Certificate in Employment Related Services (QCF)

    8 guidance points

    Additional Firestopping Products

    This subtopic expands the learner's knowledge of specialised firestopping solutions beyond basic sealants, focusing on devices and materials designed to maintain compartmentation where services penetrate fire-resisting elements. Understanding these products is essential for ensuring fire safety compliance in complex building services, as each product type addresses specific scenarios such as plastic pipe collapse, large openings, or cavity fire spread.

    TQUK Level 3 Certificate in the Principles of Firestopping (RQF)

    10 guidance points

    Health and safety in the workplace for union safety representatives

    This element equips union safety representatives with the knowledge to effectively implement their union's health and safety approach, including legislation, policy, and member consultation. It also develops practical skills for preparing and conducting workplace inspections, a core function in identifying hazards and protecting workers. Mastering these areas ensures representatives can confidently fulfil their statutory rights and promote a positive safety culture.

    TQUK Level 2 Certificate in Health and Safety for Union Representatives (RQF)

    8 guidance points

    Equipment and Resources in Fire Protection and Firestopping

    This element focuses on the critical equipment and resources employed in fire protection and firestopping to prevent fire spread and ensure occupant safety. Learners explore the integration and purpose of active systems like sprinklers, alarms, and extinguishers alongside passive measures such as fire doors, glazing, and intumescent paint, underpinning competent firestopping installation and maintenance.

    TQUK Level 3 Certificate in the Principles of Firestopping (RQF)

    6 guidance points

    The role of the union workplace representative

    This subtopic explores the multifaceted role of the union workplace representative in supporting members with employment law issues, from everyday advice to critical situations like redundancies and industrial action. It emphasizes practical application of legal knowledge, liaison with enforcement agencies, and the representative’s duty to ensure fair treatment and compliance with statutory procedures. Mastery of this role underpins effective advocacy and collective worker protection in the workplace.

    TQUK Level 2 Certificate in Employment Law for Union Representatives (RQF)

    9 guidance points

    Principles of sustainable development

    This element explores the core concepts of sustainable development, focusing on balancing social, economic, and environmental needs. Learners will examine how organisations impact the environment and the critical role they play in reducing carbon footprints, using resources efficiently, and minimising pollution. Understanding these principles equips learners to identify practical ways organisations can support long-term environmental sustainability in line with current legislation and best practice.

    TQUK Level 2 Certificate in Understanding Environmental Sustainability (RQF)

    11 guidance points

    Dignity and equality at work

    This subtopic explores the range of negative workplace behaviours—such as bullying, harassment, and discrimination—and their profound impact on individuals and organisations. It also examines the legal framework surrounding equality, including the Equality Act 2010, and the importance of income equality, equipping union representatives to champion dignity and fairness at work through practical intervention and advocacy.

    TQUK Level 2 Certificate for Union Representatives (RQF)

    8 guidance points

    Providing excellent customer service

    This element explores the core principles and practical application of excellent customer service within employment-related services. It examines the components of effective service delivery, the tangible benefits of high-quality customer interactions, and how organisational policies and service offers are shaped by internal and external factors. Learners gain insight into how service improvements are driven by systematic evaluation and alignment with customer needs.

    TQUK Level 3 Certificate in Employment Related Services (QCF)

    8 guidance points

    Understanding and using collective bargaining systems and agreements

    This subtopic equips union representatives with the knowledge and skills to engage effectively in collective bargaining, a formal process of negotiation between employers and trade unions to determine employment terms and conditions. It covers the legal framework underpinning collective agreements, the practical steps for preparing and conducting negotiations, and the statutory obligations on employers to disclose relevant information. Mastery of these areas enables representatives to secure binding outcomes, resolve disputes, and promote fair workplace practices through structured dialogue.

    TQUK Level 2 Certificate in Employment Law for Union Representatives (RQF)

    8 guidance points

    Principles of sustainable energy management

    This element introduces learners to the fundamental principles of sustainable energy management within an organisational context, emphasizing the integration of energy efficiency, renewable sources, and behavioural change to reduce environmental impact. It covers the systematic processes for identifying energy usage patterns, establishing baselines, setting realistic reduction targets, and implementing monitoring techniques to track performance against goals. Mastering these principles equips learners with practical skills applicable to facilities management, corporate social responsibility roles, and compliance with environmental legislation.

    TQUK Level 2 Certificate in Understanding Environmental Sustainability (RQF)

    8 guidance points

    Site Safety in Fire Protection and Firestopping

    This topic covers site safety regulations, personal protective equipment (PPE), and working safely with others in fire protection and firestopping contexts. Learners must understand legal requirements and safe practices to prevent accidents and ensure compliance.

    TQUK Level 3 Certificate in the Principles of Firestopping (RQF)

    6 guidance points

    Manage own professional development within an organisation

    This element focuses on the systematic management of one's professional growth within the employment-related services sector. It requires learners to critically evaluate their career aspirations, align personal objectives with organisational goals, and construct a realistic personal development plan (PDP) that incorporates ongoing self-assessment and adaptation. The practical application involves using reflective practice and feedback to continuously improve performance and service delivery, ensuring compliance with sector standards and enhancing employability.

    TQUK Level 3 Certificate in Employment Related Services (QCF)

    8 guidance points

    Legislation and codes of practice relevant to the union representative

    This element equips union representatives with essential knowledge of key legislation and codes of practice, focusing on the ACAS Code of Practice on Disciplinary and Grievance Procedures and the Safety Representatives and Safety Committees Regulations 1977. It enables reps to support members effectively by applying legal frameworks to workplace issues, ensuring fair treatment and Health and Safety compliance. Understanding how to access and interpret these documents underpins confident representation in meetings, investigations, and negotiations.

    TQUK Level 2 Certificate for Union Representatives (RQF)

    6 guidance points

    Health, safety and the law

    This element provides union representatives with essential knowledge of the legal framework governing workplace health and safety, including key legislation and common law duties. It equips learners to interpret legal documents and apply regulations effectively within safety committees to protect workers' rights. Understanding these legal foundations is critical for identifying breaches and advocating for safer working conditions.

    TQUK Level 2 Certificate in Health and Safety for Union Representatives (RQF)

    10 guidance points

    Roles and responsibilities of the union representative

    This subtopic explores the core roles, functions, and responsibilities of a union representative, including representing members, negotiating with employers, and upholding employment rights. It emphasizes the essential skills such as communication, problem-solving, and knowledge of legislation required to perform effectively. Understanding the rep's position within the organisational structure and strategies to foster active union membership are key practical applications.

    TQUK Level 2 Certificate for Union Representatives (RQF)

    8 guidance points

    Understanding circumstances where employment contracts come to an end

    This subtopic equips union representatives with the knowledge to advise members on the lawful and fair termination of employment, encompassing dismissal, redundancy, resignation, and the impact of business transfers under TUPE. Understanding individual rights and the recourse to employment tribunals ensures representatives can effectively support members through disputes and negotiations, safeguarding their statutory and contractual entitlements.

    TQUK Level 2 Certificate in Employment Law for Union Representatives (RQF)

    8 guidance points

    Principles of sustainable transport

    This element examines the core principles of sustainable transport, emphasizing the shift from fossil fuels to alternative energy sources, strategies for minimizing vehicle dependency, and the evaluation of economic, social, and environmental impacts. Learners explore how organizations, the public, and transport providers respond to schemes like car-sharing and cycling infrastructure, and how leisure travel can be made more sustainable. It equips learners with practical knowledge to promote and implement green transport solutions.

    TQUK Level 2 Certificate in Understanding Environmental Sustainability (RQF)

    6 guidance points

    The Purpose and Use of Coated Boards and Sealants

    This element covers the essential knowledge and practical skills required for using coated batt and sealants in passive fire protection. Learners will understand how these materials contribute to fire compartmentation by sealing service penetrations, and will become proficient in their preparation, installation, and maintenance to ensure compliance with fire safety regulations and manufacturers' instructions.

    TQUK Level 3 Certificate in the Principles of Firestopping (RQF)

    10 guidance points

    Understanding the Employment Related Services Sector

    This element provides a foundational exploration of the employment related services sector, covering its purpose in supporting individuals into sustainable work, the key programmes and services delivered, and the frameworks that guide effective practice. Learners will gain insight into how labour market information (LMI) is used to shape service delivery, enabling responsive and tailored support that meets both jobseeker and employer needs in a dynamic economy.

    TQUK Level 3 Certificate in Employment Related Services (QCF)

    8 guidance points

    Risk assessments and safety policies and procedures in the workplace

    This subtopic equips union representatives with a foundational understanding of workplace risk assessments and safety policies, enabling them to actively participate in creating safer working environments. It covers the practical skills needed to conduct risk assessments, critically evaluate the effectiveness of existing policies, and respond appropriately to accidents and hazardous substance exposures, with a strong emphasis on legal compliance under RIDDOR.

    TQUK Level 2 Certificate in Health and Safety for Union Representatives (RQF)

    9 guidance points

    Roles and responsibilities of a union safety representative

    This element equips union safety representatives with the foundational knowledge to perform their statutory functions effectively, including participating in health and safety committees, delivering inductions, and representing members on safety matters. It emphasizes the practical application of these responsibilities to identify and resolve workplace hazards, ensuring a safer working environment through collaborative action and legal compliance.

    TQUK Level 2 Certificate in Health and Safety for Union Representatives (RQF)

    10 guidance points

    Principles of waste management

    This element examines the diverse origins of waste from domestic, commercial, and industrial activities, and the legal controls designed to manage its impact. Learners will explore sustainable waste strategies, including the waste hierarchy, and the practical measures required for safe handling, storage, and disposal to protect both public health and the environment.

    TQUK Level 2 Certificate in Understanding Environmental Sustainability (RQF)

    7 guidance points

    Skills required by the union representative

    This element equips union representatives with essential practical skills to effectively advocate for members in formal settings. It covers preparing for and conducting interviews, delivering presentations, taking formal notes, providing information and guidance, demonstrating leadership, selecting appropriate communication methods, and preparing for negotiations. Mastery of these skills ensures representatives can confidently handle member casework, workplace meetings, and collective bargaining scenarios.

    TQUK Level 2 Certificate for Union Representatives (RQF)

    14 guidance points

    Understanding the principles of Fire Protection

    This subtopic delves into the essential principles of fire protection, focusing on understanding fire behaviour, spread mechanisms, and the implementation of passive fire protection systems like compartmentation and firestopping. It equips learners with the knowledge to maintain building integrity against fire through proper selection and installation of fire-rated materials and systems, ensuring compliance with safety standards.

    TQUK Level 3 Certificate in the Principles of Firestopping (RQF)

    11 guidance points

    The role of risk assessments in the work of the union representative

    This subtopic equips union representatives with the knowledge to understand how risk assessments serve as a fundamental tool for identifying workplace hazards, evaluating risks, and implementing control measures, grounded in key legislation such as the Health and Safety at Work etc. Act 1974 and the Management of Health and Safety at Work Regulations 1999. It covers the representative's role in consulting with employers, scrutinising risk assessments, and ensuring they are suitable and sufficient to protect members' health, safety, and welfare. Practical application involves using risk assessments to negotiate improvements, represent members in health and safety matters, and promote a preventive safety culture.

    TQUK Level 2 Certificate for Union Representatives (RQF)

    6 guidance points

    Social responsibility of businesses in relation to sustainability

    This subtopic explores how businesses integrate social responsibility into their operations to promote environmental sustainability. It examines the triple bottom line framework—people, planet, profit—and its role in sustainable business practices. Additionally, it addresses the deceptive practice of greenwashing, where companies mislead consumers about their environmental efforts, and equips learners to critically evaluate corporate sustainability claims.

    TQUK Level 2 Certificate in Understanding Environmental Sustainability (RQF)

    6 guidance points

    Understanding the history and structure of own union

    This element equips union representatives with essential knowledge of their own union's founding history, evolutionary milestones, and the key campaigns that shaped its identity. It also examines the current internal governance structures, decision-making processes, and the strategic objectives that guide the union’s activities, enabling reps to effectively articulate the union’s purpose and mobilise members. Understanding these aspects is crucial for building credibility, aligning local actions with national goals, and confidently representing member interests in the workplace.

    TQUK Level 2 Certificate for Union Representatives (RQF)

    8 guidance points

    Understanding workplace policies and procedures

    This subtopic explores the essential workplace policies that union representatives must interpret and apply to advocate for members, including grievance, family-friendly, disciplinary, and dignity and respect policies. Mastery of these procedures ensures fair treatment, legal compliance, and effective representation in casework and negotiations.

    TQUK Level 2 Certificate for Union Representatives (RQF)

    8 guidance points

    Using the organising cycle to prepare and deliver a campaign

    The organising cycle is a fundamental framework in trade union organising, enabling representatives to systematically build support and effect change in the workplace. This subtopic equips learners with the skills to apply the cycle—mapping, educating, mobilising, and winning—to develop a cohesive campaign strategy, deliver effective education to members, and successfully finalise a campaign while ensuring sustainable outcomes.

    TQUK Level 2 Certificate for Union Representatives (RQF)

    8 guidance points

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