- Be able to establish user needs and requirements, Be able to conduct a search for users, Be able to select methods of supply, Be able to communicate courteously with users
- Understand the role of key types of organisations in the Libraries, Archives and Information Services (LAIS) sector, Understand trends and developments in the LAIS sector, Understand the importance of key legislation for the LAIS sector, Understand the role of national professional organisations in the LAIS sector
- Be able to maintain acceptable standards for users of Libraries, Archives or Information Services (LAIS) facilities, Understand how to minimise disruption to users of Libraries, Archives or Information Services, Be able to deal with users’ comments, Be able to provide directions on the use of facilities, Be able to set up a display, Be able to maintain and dismantle a display
- Understand the range and types of digital resources available for users, Be able to support users in searching for information using digital resources, Be able to support users to communicate using digital resources, Understand issues relating to internet safety and own organisation’s policies around internet use, Understand how own ICT skills can be updated
- Be able to protect information and/or material, Be able to minimise the risks to the safety of stored information and/or material and storage areas, Be able to monitor and respond to users’ handling of information and/or material, Be able to copy information and/or material
- Be able to implement access arrangements for information and/or material, Be able to provide access to information and/or material, Be able to process requests for information and/or material
- Understand key aspects of a Libraries, Archives or Information Services (LAIS) organisation, Understand key policies of a LAIS organisation, Understand the role of key stakeholders of a LAIS organisation, Understand the requirements of the users of a LAIS organisation, Understand how to work as part of a team in a LAIS organisation
- Be able to obtain information and/or material safely and securely from storage areas, Be able to check the condition and arrangement of information and/or material, Be able to process returned information and/or material, Be able to replace information and/or materials safely and securely